The installation of the new A/C was perfect. The technicians were so very professional at the installation.. Tiffany was very careful to go over all the paper work, so that I understood everything. Emilio did an outstanding job in making the proposal and explaining all the components that would be needed to do the install. Samm's Heating and Air Conditioning is a top of the line Company. And thanks to Rosemarie for keeping me abreast of all the happenings.
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Samm's Heating and Air is outstanding. From their customer service to the installation of our completely new air system, they were/are a top-notch organization. When water leaked form our attic unit down into our home, Samm's Heating and and Air stepped into action and took care of everything, which meant coming to our home in the evening and remaining until the more urgent part was fixed. Per my request and Karl's suggestion, the next day another employee, Emilio, arrived and provided us with an estimate to replace our 20-year-old heating and air conditioning system. After working through the evening deciding which unit to purchase, I was able to converse with the company and my questions were promptly answered. Rose, Karl, Emilio and the three gentleman who actually performed the installation were wonderful. By the end, my family basked in new air, we were all better informed about heating and air conditioning, and the financing that made it all happen was secured. All in all, this company turned a critical need into a pleasant experience.
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I have been using Samm's Heating and Air Conditioning for 3 or 4 years now and they conduct a first class business. I purchased their maintenance agreement and have never regretted it. They come twice a year and maintain my system. Their repairmen are always very friendly. If there is anything wrong they give a detailed explanation showing me the actual part that is a problem, what the function of the part is and whether it has to be replaced right away or not. Their service is top notch!
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We had an emergency situation with our air heat and conditioning unit in our attic where water was leaking. I called Samm's Heating and Air and the dispatcher sent someone out to meet me after work. Karl's assessment was thorough and he was able to help our family until we can get a new unit. He explained every part of his service and took pictures to ensure I was well-informed. It was a true learning experience.
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I just wanted to express my appreciation for Victor's work on Saturday Sept 21. It had already been a long day for him when he arrived at my house at 6:00PM. By 8:30 my A/C was working again. This included a long drive to pick up the needed part. I wasn't surprised by the service since I have known Victor for a long time now. Thanks again.
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Over the years, I have used a number of HVAC companies, primarily through various home warranty companies. Most of them have not been satisfactory, and almost all the home warranty companies are a waste of money, as they will use any excuse to avoid making expensive repairs. Every time there has been a problem, I have called Samm's to rescue me from one of their disasters. Samm's is BY FAR the best, most reliable, most competent, of these companies and is completely honest. I am a Realtor and recommend them to all my clients. Their semi-annual cleaning and tune-up of the system is money well spent. My recommendation is to stop throwing money away on these crooked home warranty companies and rely solely on Samm's for your HVAC needs. Samm's is THE BEST! ***** ********, Realtor.
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Awesome! We have had three different companies and have spent many hundreds of dollars to fix our AC. None of these companies could fix the problem until Tim at Samm’s showed up. He was so diligent in figuring out the problem and then fixing it. He was very professional, obviously very knowledgeable and polite. He got the AC working better and got us a plan to make some other tweaks to make it even better and more reliable. I will never use another AC company - ever! Tim was a rock star! Thank you!!
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All of the above. Emilio did an excellent job in diagnosing our HVAC areas of opportunity to work on to provide us with cool air in the middle of this hot summer in 2019. SAMM's is all about customer satisfaction. I wish I had found them earlier than the company I used before that claims their motto is "We are not comfortable, until you are". A Total Rip Off would've been a better name for that company, really. The son of the owner lacks basic customer satisfaction skills and all he cares is to get paid before the customer is totally satisfied..I'm glad I cut off Total Air & Heat and switched them over to SAMM's.
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