We've had Samm's Heating and Air Conditioning service now for almost ten years and they have always been very responsive and professional. Their quality of work has also been excellent. Last week we had a complete turkey system implemented. It was a clean and professional job. While they still need to adjust the air flow their responsiveness gives me the confidence that they will have it working to my satisfaction soon. I would highly recommend them for any of your HVAC needs small or large scale. Daniel and Victor came back after a few weeks of unbalanced cooling and built a custom damper at the main unit as well as installed smaller dampers throughout the house vents and measured the air flow to so that we get adequate cooling in the bedrooms without freezing the other rooms. Very grateful for their dedicated support and technical expertise
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We’ve had Samm’s Heating and Air Conditioning service now for almost ten years and they have always been very responsive and professional. Their quality of work has also been excellent. Last week we had a complete turkey system implemented. It was a clean and professional job. While they still need to adjust the air flow their responsiveness gives me the confidence that they will have it working to my satisfaction soon. I would highly recommend them for any of your HVAC needs small or large scale. Daniel and Victor came back after a few weeks of unbalanced cooling and built a custom damper as well as installed smaller dampers throughout the house vents and measured the air flow to so that we get adequate cooling in the bedrooms without freezing the other rooms. Very grateful for their dedicated support and technical expertise
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Christina was very helpful, courteous, and knowledgable. She truly exemplies the values held by Samm's. Daniel is truly knowledgable about the Trane system what it takes to run at the optimal. Not only knowledgable, Daniel is very personable, good at understanding the description of the issues involved, and fixing those issues. Daniel involves the homeowner in learning about the system and even pointing out some available features heretofore unknown
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As a Realtor, I have recommended Samm's HVAC for years, & I have personally used their HVAC services on my own home for more than 12 years. They are an extremely professional company with employees who are very knowledgeable & use the latest technology. From the person who answers the phone in the office, to the scheduler, to the technician, to the person on after-hours- call, every employee of Samm's provides outstanding customer service.
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Rose is very efficient and pleasant to deal with. The technician, Karl, is very knowledgeable and thorough. In my 3 years dealing with Samm's, for two small businesses and my home, every person I have met, has been a pleasure to work with. A very honest HVAC company. A very well trained staff.
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Daniel was knowledgeable, thorough and efficient. He assessed the system and made recommendations. The only suggestion I have is that customers be given a more narrow window in which to expect the call. This is most helpful for those of us who work full time ans must take time to address these home matters. Receiving a call approximately 30 mins before Daniel is on his way would have been greatly appreciated.
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There are an overwhelming number of HVAC companies in DFW and when your builder-grade downstairs AC unit goes out a few weeks before Summer, choosing the right company needs to be done quickly and the choices are daunting. After desktop research, I invited three companies (you would know their name from radio/TV advertisements) to give quotes resulting in a wide range of recommendations and prices. Not feeling comfortable pulling the trigger with any of these, I came across the customer reviews for Samm's Heating & Air on multiple review sites, including Yelp. Samm's were on-site same-day to analyze the problem and gave us clear, thorough, written options which convinced us to work with them. Our new Trane was installed a few days ago. The crew arrived on time, were courteous, cleaned inside after the installation. The unit is running quietly and perfectly. Roger Lopez and his crew deserve Five-Stars. If (when) our builder-grade upstairs unit fails somewhere down the road, there'll be no need to go anywhere else.
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Wife found Samm's by doing online research on highly recommended HVAC vendors. We had a problem last year our AC compressor diagnosed (correctly) as a freon leak in the coil but did not like the hard sell to replace the system rather than charging it. When we started noticing cooling problems again this late spring, we called Samm's for the diagnostic. Tim did a great job explaining what he could find with his initial diagnostic and the added charge for leak ID (optional). After his initial diagnostic, we went with the leak ID and Tim found leaks in both condenser and main coil. He explained clearly our options for repairs, and obtained quotes. It was explained that if we decided to replace rather than repair, they would send a system specialist - he wouldn't be quoting a new system to us. He issued me a certificate that would rebate the costs of his work that day if we later installed a new system. Samm's followed through with the quote for repair and we decided to replace. Emilio inspected and did a detailed quote for us, and gave us a realistic expectation of when an install could be scheduled. We got two other quotes but chose Samm's as the best. During the pre-installation process, Emilio was always responsive (he gave us his cell number). Finally on scheduled install day, Mario and Ronnie were right on time as promised. They did a great job keeping the carpet protected and had the system up and running in a little over 6 hours. After a very complete clean-up, Mario clearly explained what they had done, the warranty, and the post-install approval process. AC is working great, and it is reassuring to know that I have people that I can trust to maintain it over the years
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