We've used Samm's twice now. Once for a heating issue and once for AC. Both times the technician who came out was Karl. I'm sure everyone is great but we're really pleased with Karl's service. We had another company come out and tell us we needed a brand new system. Karl came out and plugged something in and told us our air filter was missing. Which we found incredibly odd. Problem solved for $85. He did tell us our system is old and will need to be replaced in the near future most likely but didn't try and push anything on us. The other company that's all they did. Told us there was a ridiculously expensive part that needed to be replaced and that they were embarrassed to even tell us the cost only tried pushing a $17000 system on us. We'll never make the mistake of using that other company again. We'll gladly recommend Samm's and Karl to anyone who needs service. Thank you for the amazing customer service.
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Verrrry impressed!!! Can't say enough positive about Emilio, Tim, and the guys doing the installing! I had a company come in before them that was quoting me $12-$15,000. What??? I called Samm's and they took care of the issue for a small fraction of the previous quote! Very professional, very pleasant, very honest! I highly, highly, recommend them!
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I have been using Samm's for over 12 years now. I have never had a bad experience with them. Last year I had a new system installed. Tuesday I had all my ductwork replaced. The crew was great. Marcus, Roger, Juan and Louis were courteous and efficient. Bottom line: If you want your service to be done by the right people ( From the office staff to the techs) who take pride, know what they're doing and get the job done right .... Use Samm's!!
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This experience was like all of the last (maybe 10 years) have been...Karl is always friendly, clean, informative and efficient. We always ask for Karl as he is like a family member by now. I don't walk so we are very careful about service people and I feel very safe with Karl. In short, he is great.
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Have been using Samm's for quite awhile now, and they always give excellent service. They do the maintenance on our unit, which was installed by them when our old unit needed replacement. Rose in the front office is always very helpful if we have any questions, and always makes the scheduling so easy!
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Absolutely! Very polite and professional! Emilio Patella was very attentive and on the job to insure things were going well. Roger Lopez and his crew installed a new heating and cooling systems very efficiently and neatly. I highly recommend this company for all your heating and cooling needs!
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I called Samm's last night to let them know our furnace was not working. Karl came out to service our furnace today and had it running in no time. He was very helpful and educational. Pleasant to work with and very trustworthy. This is why I will keep coming back to Samm's. They are a reasonable and fair company whose staff is always nice to work with.
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first, I don't use social media, don't like it. second, I went to BBB and they only handle complaints, since I didn't want to enter a complaint I left that site, I would recommend that you change your procedure and skip to this page. both Jessica and Tim did a really good job, Jessica was able to schedule the service call around my split work schedule and Tim was very detailed about the maintenance performed on my system
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These guys did a great job. They are very professional. I was called and update me on their arrival time. They were on time and did an excellent job. Roger is excellent and very knowledgeable with his job. While doing his job he is willing to talk with you and explain what he is doing. I found this refreshing. As a retired engineer, I love details and Roger has them and will share them. This installation team is excellent. Galen
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