Excellent service and communication from the first call (rescuing me from the heat and getting my old AC working again) to the last systems check with Daniel R. … to Marcus M. coming to explain and present the proposed replacement and checking on installation day … to today’s (8-16-19) team: Tiffany S., Luis B., and Aury L. Also, Cristina C. was efficient in scheduling, notifications, and answers throughout. Words that describe my interaction with Samm’s: Professional, timely, efficient, amazing installation team (very positive…worked so well together…neat, clean, polite, and pleasant)! Would enthusiastically recommend Samm’s!
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Incredible response time from initial contact through service and after. After months and months of frustration with our previous HVAC company and a hopeless feeling I hit the jackpot with Samm’s my contact was with Christina who called to schedule service within hours of my plea for help. Only a couple of hours after that and exactly on time, I met Timothy Salomon. What a breath of fresh air (punny). Smart, embracing the technology our systems have to offer - he was able to put up with my long rants about the disaster after disaster experienced with Cotes Mechanical. He let me vent (more pun) about the ordeal and was able to extract and pin point obvious errors. He didn’t clock watch once, he had a mat and booties he used every time he came into the house- his knowledge and effortless fixes not bandaids on the Trane systems would have been plenty to keep us happy and Samm’s our new go to HVAC wizards. But respect, courtesy, demeanor and personal presentation was outstanding. I’m looking forward to the new design plans and adding one more dimension to our Canine guest level of comfort and health. Thank you Timothy and Christina and of course Samm’s for being a collective of talent .
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Our AC quit working on a Saturday. My husband searched for a top-notch company. Samm's Heating and Air Conditioning had a 4.9 star so we gave them a call. Tim S. showed up at 7 A.M. on SUNDAY MORNING and repaired our unit by 9 a.m. My husband was very impressed by Tim's knowledge of our unit and the problem - not to mention his integrity and honesty. We won't use anyone else and will highly recommend Samm's to anyone who asks! THANK YOU! Especially since it was the first 100 degree days of the year!
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Samm's employees are always well trained, courteous, efficient, attentive to detail. They show respect for your property and leave as clean or cleaner than the found it. Most recently they performed a cooling check on our Trane AC unit which they had previously installed. Which by the way was so well done that it is almost a work of art. The checkup was very thorough and included cleaning the condenser coil. I was very impressed and pleased with their service. I would highly recommend Samm's for your next heating and air need.
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I contacted Samm's Heating and Air Conditioning via email requesting a quote for replacing our 15 year old Trane outside unit and the evaporator coil. The next morning I received a call from Amber in their office and she said that Russ would be able to come out that afternoon and provide the quotes that I was requesting and he would be available around 1:30pm. Russ called around 1:10pm and said that he was on his way and would arrive in about 20 minutes, which he did. Russ provided very detailed quotes for the systems that I requested plus he provided an additional quote for a complete system replacement with one of Trane's variable speed systems. He demonstrated to me that it wasn't that much more to replace the entire system. Russ was very accommodating and professional. I was very impressed with the detailed bids he provided and I am convinced that Samm’s would do an excellent job in installing a system for us.
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I contacted Samm's Heating and Air Conditioning via email requesting a quote for replacing our 15 year old Trane outside unit and the evaporator coil. The next morning I received a call from Amber in their office and she said that Russ would be able to come out that afternoon and provide the quotes that I was requesting and he would be available around 1:30pm. Russ called around 1:10pm and said that he was on his way and would arrive in about 20 minutes, which he did. Russ provided very detailed quotes for the systems that I requested plus he provided an additional quote for a complete system replacement with one of Trane's variable speed systems. He demonstrated to me that it wasn't that much more to replace the entire system. Russ was very accommodating and professional. I was very impressed with the detailed bids he provided and I am convinced that Samm’s would do an excellent job in installing a system for us.
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