Called Samm's Heating and Air conditioning after I had another company check out the electric heater in a rental property I have. The other company told me that everything checked out and that I probably had to change the system. I was not really satisfied with that answer, so I called Samm's after reading high reviews on NextDoor. I am glad I did! The problem was identified and fixed. They saved me a lot of money, compared to the other company that said I would have to change the whole system. I will definitely call them again.
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I am a Realtor, and have been a client of Samm's for more than twenty years. During this time, I have been associated with them both as a customer and as one who has recommended them to many friends and clients. In my opinion, they are the best in the business, in their expertise, integrity, and the courtesy of their technicians and office staff, most recently, with Martin and Ruby. I recommend this company without hesitation.
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Fantastic customer service! I cannot rate them highly enough. Samm's replaced my full HVAC system, including the air ducts in the attic. Their team was highly professional, always punctual, and communicated well. Above all, I valued their honesty and integrity. They clearly take pride in their workmanship, and make every effort to do right by their customers when unforeseen issues arise.
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Our furnace, a gas unit, was installed brand-new about 18 months ago by a company other than Samm's. From the onset, we were plagued by an intermittency in the operation of the unit. It would fire up, only to shut down minutes later. We notified the installer from whom we purchased the unit and he ordered a new control board, which was installed. The gas provider also came and checked the pressure since low or intermittent pressure may cause the shut-down symptom. To make a long story short, it was spring by then and we didn't need the heater so we did not fire it up. When temperatures became colder again, we fired the unit up and it ran almost normal with occasional intermittencies. These later became worse and we notified our home warranty provider, who dispatched one of their contracted technicians over. He was not able to consistently duplicate the problem so he left the ticket open. We became frustrated with the lack of repair and even though it would mean money out of our pocket, (as opposed to being covered under the home warranty contract) we decided to call Samm's, with whom we had done business before. Jessica was very helpful in scheduling and Karl was out the same day, and spent some time observing and analyzing the issue with the furnace. From my observations: He cleaned the igniter flame sensor which was corroded this helped some.Then he observed that the intermittency on the actual burner occurred more noticeably when the cover was placed on the furnace. Karl hypothesized that there was not enough oxygen to feed the burner when the unit cover was secured. He checked the exhaust flue to make sure that it was not blocked. Then he noticed that the piping used for the flue, where it was supposed to connect into the actual furnace, was a 90 degree angle piece which could not tightly mate to the furnace exhaust output. A 3/8 inch gap in the coupling was discovered by Karl, which seemingly was leaking enough exhaust back into the combustion area to affect the oxygen levels when the cover was on the unit. A few hours later, Karl had replaced and re-attached a new section of piping which was then properly sealed. The heater has been running nicely ever since, without fail or intermittency. The technicians at Samm's are true troubleshooters who understand not only the installation, but the total theory behind HVAC. No 'shotgunning' of replacement parts until the problem is fixed. Karl not only excelled, but he took the time to explain every step of his troubleshooting and the repair to me (otherwise I would not have been able to recount his work in my inadequate layman's terms). Since it was Samm's who diagnosed a crack in our heat exchanger during an inspection before we had the new unit put in, I recognize now that we should have just had them install the new unit as well. It would have saved us some time and frustration. Love these guys! If you want it done right in the first place for a reasonable price, call them!
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The team from Samm's did a superb job replacing both of our AC and Heating units. This team also replaced much of our duct work. The team communicated very well to us and included us when decisions were to be made regarding return vent placement and the replacement of existing registers. The team worked tirelessly to get both systems replaced in a timely manner. Marcus checked in with us to make sure we were getting what he promised. Tiffany, Aury, and Ronnie made sure they gave us what we expected. We are very pleased and now looking forward to a hot Dallas summer!
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The team from Samm's did a superb job replacing both of our AC and Heating units. This team also replaced much of our duct work. The team communicated very well to us and included us when decisions were to be made regarding return vent placement and the replacement of existing registers. The team worked tirelessly to get both systems replaced in a timely manner. Marcus checked in with us to make sure we were getting what he promised. Tiffany, Aury, and Ronnie made sure they gave us what we expected. We are very pleased and now looking forward to a hot Dallas summer!
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