These guys did a great job. Both Karl and Amber were very professional. Amber called several times to update me on Karl’s arrival time. He was running a little late with a previous job. Karl is excellent and very Knowledgeable with his job. While doing his job he is willing to talk with you and explain what he is doing. I found this refreshing. As a retired engineer, I love details and Karl has them and will share them. The Amber and Karl team is excellent. Galen
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Roger Lopez and his crew were prompt, courteous and professional. Job was completed quickly and thorough cleanup when finished. Roger went over new thermostat control system with my wife and I and made sure we knew how to operate it. We have always had good service from Samm's . They employ top notch people. Highly recommend them.
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Samms installed a new AC system for us, correcting a number of problems from the previous system installation. The new system was installed very efficiently, with the minimum of fuss, and performs very well. Their service is best I have come across and I wholeheartedly recommend them.
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I just replaced two (2) HVAC systems in my home. Marcus was the sales/design specialist, and Tiffany, Aury, and Ronnie were the install team. I have not seen such hard work and dedication to provide a superior service in years! They were prompt, courteous, informative, hard working, knowledgeable and went out of their way to create an noninvasive environment for pets and homeowner during this massive project. Without exception, I would endorse Samm's! Perhaps not the least costly, but the best customer service I've seen in years! Wouldn't change a thing! Pride in product and dedication to delivering that product in exemplary manner! What a breath of fresh air for a homeowner these days! To Tiffany, Aury, Ronnie, Marcus, Rose (in the office) and all at Samm's! Thank you, thank you, thank you!
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Recently replaced our 20 year old A/C equipment with Samm's Heating and A/C. Our family was happy with the all phases of the experience. The individual who designed the system, Marcus, covered enough options and pricing scenarios that I was able to make an informed decision that suited my needs and budget.The installation team that showed up (on-time) communicated well, and left the house as tidy as they found it. The follow-up visit from Karl was informative and another example of how seriously the company takes their work. I would have no issues recommending this Samm's to anyone who is in need of A/C and heating services.
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The team with Samm's Heating and Conditioning are very professional. Martin- AC Tech, Emilio-Sales Rep, Roger-AC/Heat install team lead, Juan Carlos-installer and Luis-installer all did their job superbly. From analysis of our problem, to making a recommendation to solve the problem, then taking out the old system and installing a new Trane system. Everything went very smoothly and the did a great job of educating me on the new unit and cleaning up. No mess, no fuss. We highly recommend Samm's Heating and Air Conditioning Company. On a 1 to 10 scale, they are 10!
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Emilio is very professional in his inspection and recommendation to us. Much more so than the other HVAC companies we interviewed. Emilio took the time to inspect the current system and make recommendations to improve the system and the need to replace a very aged AC unit. I highly recommend SAMM's Heating and Air Conditioning.
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Samm's did a great job getting a technician to my in home on the same day as the failure. Tim S. was an exemplary service technician. He quickly diagnosed the air handling unit issue, offered options, suggested preventive measures and rapidly obtained parts. The AHU was back up in just two hours with new electrical surge protection and 30% lower current draw at the same air flow rate. Fantastic!
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Keep up the great teamwork - SAMM's, as all the ladies are great coordinating appts., & all the guys are great servicing our TRANE HVAC units - Karl did a great job w/Spring AC maintenance, & Timothy did a great job w/replacing 1 of our capacitors recently, thanks! J&J Fitzpatrick, Plano, Tx
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