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Terrible experience with misinformation and miscommunication directly from the owner, Scott, when he came out to do our estimate. They showed up to our house unannounced stating that they were there to do service. Turned out that the office staff never contacted us...
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Terrible experience with misinformation and miscommunication directly from the owner, Scott, when he came out to do our estimate. They showed up to our house unannounced stating that they were there to do service. Turned out that the office staff never contacted us to confirm nor set up a service day.
Techs were great, but business practices were very disorganized and created many issues for us working from home as the owner provided extremely inaccurate info on how long we'd be without power upon getting a generator installed.
Go elsewhere and support a smaller business with better practices and more organization.
Let me be clear in stating that the techs were great and this was not at all their fault.
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My problem was no floor heat in my bathroom. After spending $1100 I still do not have any floor heat. I have heated up my house over several hours as the workman said it could take awhile. It never did! I was told it may take more to fix the problem and I would be ...
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My problem was no floor heat in my bathroom. After spending $1100 I still do not have any floor heat. I have heated up my house over several hours as the workman said it could take awhile. It never did! I was told it may take more to fix the problem and I would be charged more when they came out. Why? I think $1100 is more than enough to fix the problem. They need to come and take care of this.
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Royal Oak Heating and Cooling is the best of the best in its fields. I have suffered through many of its competitors over twenty years and, thankfully, discovered ROHC several years ago. They have never, ever, failed to respond quickly and perform excellently. Thei...
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Royal Oak Heating and Cooling is the best of the best in its fields. I have suffered through many of its competitors over twenty years and, thankfully, discovered ROHC several years ago. They have never, ever, failed to respond quickly and perform excellently. Their technicians are polite, respectful and extremely well trained. Today, Jim arrived early, to my extreme delight, since our AC broke over the hot weekend. He identified the problem, completed the repair quickly and at an incredibly low price. In addition, he inquired as to whether we had any other problems and inspected the furnace filters free of charge. He, too, was polite and pleasant, and obviously good at his trade. Thank you, Royal Oak Heating and Cooling. P.S. I was pleased to note that ROHC now offers electrical service, of which I am sure to take advantage.
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Jacob was both knowledgeable and
professional while servicing both the
furnace and air conditioner. He provided thorough information regarding his findings. Followed all protocols specific to covid which is appreciated! I would definitely recommend him to family and friends.
A/C was not cooling all of the sudden on a hot day. Called and got someone on the phone right away who got a repairman out that same day. He called ahead , was curtious and prompt, had the part to fix the problem and we were back in business. Couldn't have asked for better!!!!
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Bill M.
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Jacob M.
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Jim G.
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Paul V.
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Rich B.
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Riley B.
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Royal Oak Heating Cooling Team .
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Russell F.
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Steven F.
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Walt P.


CALL TO SCHEDULE
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Customer service is always a top priority at Royal Oak Heating & Cooling. Our BBB Membership B- rating is like a badge of honor as we continuously strive to provide the best experience for our clients.
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Rich B
has a 5-Star rating and leads the company in total reviews,
making this pro a ReviewBuzz Rockstar!





33 total reviews
Rich is a family oriented guy. He has three grown children and will be celebrating his 30th wedding anniversary this year! Summertime is his favorite time of year as he gets to enjoy attending the Woodward Cruise, classic car shows and BBQ’s.
After obtaining various bids from companies I chose RO Heating and Cooling. The work crew, Rick, Eric and Russell, were extremely professional. courteous and did the install of furnace and central air unit in one day.
Rick explained the process before beginning and...
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After obtaining various bids from companies I chose RO Heating and Cooling. The work crew, Rick, Eric and Russell, were extremely professional. courteous and did the install of furnace and central air unit in one day.
Rick explained the process before beginning and the work was done by the team in an expedient manner.
The units functions were explained by Russell at the finish and all questions answered.
Thank you for the great service. I highly recommend your company.
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I had obtained bids from several companies. From the first visit by Royal Oak Heating and Central Air, including written proposal to the installation of the furnace and central air, everything was top notch. The crew, Rick, Eric and Russel, were a great team and m...
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I had obtained bids from several companies. From the first visit by Royal Oak Heating and Central Air, including written proposal to the installation of the furnace and central air, everything was top notch. The crew, Rick, Eric and Russel, were a great team and managed to install all of it in one day.
The service was courteous and they were very helpful. All units were thoroughly explained and any questions answered. Clean up was spotless.
I highly recommend this company for any type of service they provide.
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Rich and Eric represented the company [Royal Oak & Heating] just as advertised: reputable, efficient, thorough and friendly. Rich took the time to show me the new Bryant furnace features. The men were on time and cleaned up without a trace they were even there. ...
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Rich and Eric represented the company [Royal Oak & Heating] just as advertised: reputable, efficient, thorough and friendly. Rich took the time to show me the new Bryant furnace features. The men were on time and cleaned up without a trace they were even there. In short, I would highly recommend this company, and particularly, Rich, to install your product just as promised!
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We have been very happy customers of Royal Heating and Cooling for nearly 40 years.
Recently, we replaced an older furnace and air conditioner. Rich and Eric were
professional, knowledgeable, friendly, and hard working. Rich was even able to find a
vent that wa...
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We have been very happy customers of Royal Heating and Cooling for nearly 40 years.
Recently, we replaced an older furnace and air conditioner. Rich and Eric were
professional, knowledgeable, friendly, and hard working. Rich was even able to find a
vent that was a better match for the exterior of our house. Their attention to detail and
Eric’s patience with the linking of the new thermostats to our phones was appreciated.
Definitely a five star experience.
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From the beginning of the service to the end of the installation of my AC Rich was very courteous and helpful. He treated his assistants with respect and kindness and that I notice right from the start. He kept me updated as time went on and then at the end expla...
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From the beginning of the service to the end of the installation of my AC Rich was very courteous and helpful. He treated his assistants with respect and kindness and that I notice right from the start. He kept me updated as time went on and then at the end explained everything to me what he did how to work the new thermostat and AC. I would highly recommend him to anyone and if need request him again. His assistant Eric was a very nice young man and hard worker both him and the other assistant worked very hard and just kept working to get air installed as it was a very hot day 97 degrees. Royal Oak Heating and Cooling should be proud to have such hard fine workers.
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Had a high efficiency furnace and new ac unit put in. Rich and Eric were great. Arrived on time each day and completed the job on time. Left the room very clean. Royal oak did work at our other house and we had an inspector come out and they commented on the job th...
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Had a high efficiency furnace and new ac unit put in. Rich and Eric were great. Arrived on time each day and completed the job on time. Left the room very clean. Royal oak did work at our other house and we had an inspector come out and they commented on the job that was done. He was impressed as well.
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Rich and Eric were here everyday for a brand new install of heat and air. They were fantastic, courteous, and a pleasure to work in our home! You have a customer for life! I’m so glad I found such a respectable company to work with. A big thank you to all that...
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Rich and Eric were here everyday for a brand new install of heat and air. They were fantastic, courteous, and a pleasure to work in our home! You have a customer for life! I’m so glad I found such a respectable company to work with. A big thank you to all that were here.
Tom and Martina
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