Although we are tenants (we rent a home in New Haven near our daughter's school), we have used Rick's Plumbing on several occasions throughout the last two years, and we've been lucky to have Scott as our service technician. Scott is an excellent plumber who does great troubleshooting. Today he found a leak in the bathroom floor that we thought had come from the shower. He's also extremely neat, sensitive to my dust allergy. Finally, he's very pleasant and friendly. What's more to ask for! Thank you, Scott, from Nancy.
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I called Ricks Plumbing with a kitchen drain starting to leak inside the wall. I immediately got an appointment for the next day. I was told they would be out around noon. the next day, I got a call at 9 am asking if it was ok to come earlier, whoa! Nick showed up at the door & he was extremely professional and pleasant. I suddenly felt comfortable with him which is pretty rare these days! He didn't just fix the problem, he recommended to go even further with a better repair. He then showed me the piece of pipe he removed and how this repair saved me a soon to be future issue again. A small increase in cost saved me a big problem later. Thank you Nick! You are a good man and a great plumber. Thank you Ricks for a job well done at a fair price too!
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My wife woke up this morning to water that came through our living room light fixture onto our 2-week old floors. I called Rick's hoping to get some immediate help. Danny answered the phone and offered to put us on his schedule for the day. Long story short, Danny was friendly, knowledgeable and professional. He diagnosed the problem and fixed it for what I think was a reasonable cost. Never before has someone made me feel so ok with them cutting a 2-foot square hole in my ceiling. I can't say enough about how pleased we are with the service we received from Rick's. An easy 5-star review.
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I highly recommend Rick's Plumbing Service, Inc. for any hot water heater service needs. I contacted their office on June 19, 2018, and was connected to the technician, Jay, who came to my home. Upon his arrival, he was very professional and took immediate attention to the problem with my existing hot water heater problem. He replaced the hot water heater by mid-afternoon and before I knew it, everything was back in running condition. Jay kept in touch with me during the process and I felt confident that this matter was handled in the most expedient and professional matter.
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I have used Rick's Plumbing for every single plumbing need since I moved into my house 10 years ago. Their work is incredible and this time was no different. Dan was able to solve all of the issues going on with the tub in our bathroom, and gave great recommendations on how to maintain things for the future. I'm sure I will be calling again when another issue arises.
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