I have been using Rhymes since 2011 yearly ac and furnace checks. Scheduling is easy, the office staff is very friendly, and the technicians who have made these regular checkups are very thorough and most definitely eager to answer any and all questions. Two years ago while living out of town for the summer, my ac malfunctioned. My daughter and her boyfriend were staying at the house in my absence. After they notified me, I immediately called Rhymes and explained the situation. I gave them my daughter and her boyfriend's names and numbers. Rhymes responded that day and made the repairs within just a few hours of my call to their office. I gave the needed credit card info over the phone and all was well. Rhymes is reliable, skilled, customer friendly, and trustworthy....
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I called on Thursday afternoon, and even though I was a new customer, **** was here Friday at 11:30. He found the problem right away and fixed it in no time. He explained the repair to me, patiently answered my questions, and told me what might be needed in the future. I'm so happy I called Rhymes!
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I called on Thursday afternoon, and even though I was a new customer, Mike was here Friday at 11:30. He found the problem right away and fixed it in no time. He explained the repair to me, patiently answered my questions, and told me what might be needed in the future. I'm so happy I called Rhymes!
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**** * with Rhymes Heating and Cooling serviced my furnace/air conditioner this morning. He gave me excellent service. He was on time, got right to work and did what needed to be done efficiently and completely. These are all the reasons I have used Rhymes for many years and will continue to use them.
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I have had the pleasure of having Rhymes Heating & Cooling service my needs for well over 15 years. They have excellent service. On my most recent call for service (1/10/18) Darren N. of the office staff handled my call professionally and made the appointment time to fit my needs. Darren took all of my information and listened to my concerns. He reassured me that the technician would call me when he was on his way. Service Technician Mike V. responded on time and immediately took care of my complaint in a professional manner. Mike explained what he had to do to fix my problem of no heat. Both Darren and Mike are very courteous and professional which make any call for service to Rhymes a pleasant experience. I highly recommended Rhymes Heating and Cooling to all my friends and relatives.
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****** was very kind and efficient in helping scheduling a team member to come to my house to address the problem with my furnace. He communicated throughout the process and even ordered the needed part to be shipped overnight. Much appreciated as it was pretty cold outside and inside! Thank you!
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