I called on Thursday afternoon, and even though I was a new customer, **** was here Friday at 11:30. He found the problem right away and fixed it in no time. He explained the repair to me, patiently answered my questions, and told me what might be needed in the future. I'm so happy I called Rhymes!
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I called on Thursday afternoon, and even though I was a new customer, Mike was here Friday at 11:30. He found the problem right away and fixed it in no time. He explained the repair to me, patiently answered my questions, and told me what might be needed in the future. I'm so happy I called Rhymes!
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**** * with Rhymes Heating and Cooling serviced my furnace/air conditioner this morning. He gave me excellent service. He was on time, got right to work and did what needed to be done efficiently and completely. These are all the reasons I have used Rhymes for many years and will continue to use them.
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I have had the pleasure of having Rhymes Heating & Cooling service my needs for well over 15 years. They have excellent service. On my most recent call for service (1/10/18) Darren N. of the office staff handled my call professionally and made the appointment time to fit my needs. Darren took all of my information and listened to my concerns. He reassured me that the technician would call me when he was on his way. Service Technician Mike V. responded on time and immediately took care of my complaint in a professional manner. Mike explained what he had to do to fix my problem of no heat. Both Darren and Mike are very courteous and professional which make any call for service to Rhymes a pleasant experience. I highly recommended Rhymes Heating and Cooling to all my friends and relatives.
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****** was very kind and efficient in helping scheduling a team member to come to my house to address the problem with my furnace. He communicated throughout the process and even ordered the needed part to be shipped overnight. Much appreciated as it was pretty cold outside and inside! Thank you!
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I can't say enough good things about this company. Over 14 years ago our very old furnace went out shortly after we brought our new baby home. We had a lot going on...and a new furnace wasn't in the budget, but Rhymes helped us determine in the long run, a quick fix wasn't a smart move financially...and they were correct. Fast forward to this morning on the tail end of some of the coldest days and nights I can remember when I wake to find my furnace didn't work. I called them first thing as they have serviced our air and furnace! Darren got us squeezed in on the schedule and Adam arrived mid day, greeted our dog, and went to assess the issue. He figured it out quickly, but the part needed to be ordered and they could install tomorrow. Luckily, Adam put in a good word for us and Darren was able to find the part, called me back quickly and Mike came late afternoon to install! We have heat! They have come through in a pinch for us a few times! Great service, great people.
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