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By Gil F. on 04/23/16
Rescue Rooter / Jack Howk of Portland provided excellent service from the beginning. I arrived at my home in Gresham after work at about 5:30 pm to find with my horror struck eyes a pool of water forming in my neighbors yard, adjacent to our meters and determined t...
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Rescue Rooter / Jack Howk of Portland provided excellent service from the beginning. I arrived at my home in Gresham after work at about 5:30 pm to find with my horror struck eyes a pool of water forming in my neighbors yard, adjacent to our meters and determined that our supply was leaking. I called Rescue Rooter and they had Landon Peldo who was working on another job site in Clackamas respond. To my utter shock Landon arrived at about 6:45 pm that same evening, listening to me drone on about my plumbing issues and began looking over my water system connections. Landon carefully explained what he found and provided an estimate of the work that would be needed. It was 7:30pm and already becoming evening, there wasn't much light left. I agreed to the services he recommended to my surprise, Landon went right to work. Landon stayed until about 9:30pm, working by the light of a head lamp to dig out my water meter, and connect a hose line bypass to the spigot at the back of my house and test that the new supply wasn't going to leak. We had scheduled the work to begin the following week. It was quite a relief to my wife and 6 children ( ages 2 - 17) that there would be water as usual the next day and not some warped plan of rationing that their Dad would have improvised by turning off and on the existing leaking service. The work to replace the existing line began the following week as scheduled after Landon's review of the landscape of flags and alien glyph's left by locate. While I was at work a piece of the sidewalk was taken up by Landon and Gill (Directional Drill Master) near my water main. Gill then threaded his directional drill down the side of my property underneath the concrete slab running it's length between the buried power line , fiber optic network, and cable lines to reach a position near the foundation wall of my house. Another piece of concrete was then taken up and a 2' x 3' hole 3 feet deep was excavated by hand above the power line running to PGE's meter to complete the final leg of the run my new water line would take to the house shutoff. When I arrived home that day Landon was piecing together the parts that would connect my shutoff to the continuous length of flexible pipe that had been run from the meter under the concrete slab thru the foundation wall , under the concrete garage floor and into the house. By 11:30pm Landon had completed the connection to the main and final leg connection work. Landon was also able to complete the connection to the additional spigot I had requested a couple days earlier (No more buckets or winding that darn hose thru the patio furniture at the back of the house. Yesss!!!! ). Thank you Landon and Gill for all of your hard work and most importantly thank you Landon's Wife and Children for sacrificing your time with Landon for my family we greatly appreciate it.
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By Kelly O. on 04/05/16
About a month ago, I posted a review and rated Jack Howk with only 1 star because I had called the company to speak about an issue regarding how much I was charged to clean out a drain. I received a voicemail yesterday and was able to connect with Christopher today...
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About a month ago, I posted a review and rated Jack Howk with only 1 star because I had called the company to speak about an issue regarding how much I was charged to clean out a drain. I received a voicemail yesterday and was able to connect with Christopher today. We came to an agreement of a reduced fee for the services that were done. He explained to me that the competitor's coupon (for about $500 less than what they originally charged) must have been for a drain clearing with a cable verses a jet, which makes a huge difference, he said. I am thankful for the call back (finally) and the small refund that does help offset the cost. Kelly O.
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By david i. on 03/26/16
I think that going $ 1250 over what I was told is not good I would like to tell people not to use this company, quote was $4912 I was billed $6162 . DO NOT USE THIS COMPANY!

By david i. on 03/26/16
I was told that the repair was to be all in price $4912, we were charged $6162, that is far over what we were told. Do not use this company.

By david i. on 03/26/16
I think that going $ 1250 over what I was told is not good I would like to tell people not to use this company, quote was $4912 I was billed $6162 . DO NOT USE THIS COMPANY!

By david i. on 03/26/16
Do not use this company we go a quote of $4912 all in price to replace the sewer line if we did the a temp. repair on the line and the bill was $6162 that is way over the price I was told.

By Sally R. on 03/22/16
Excellent service, Landon. Put in new fixtures quickly, cleanly, safely, & with much consideration for me & my home. Very reasonable rates & charge for the new fixtures. With all the fly-by-nights out there, a good established company like RR is really appreciated.

By Kelly K O. on 03/21/16
While Carl was very personable and friendly, I am very dissatisfied with the price of the service rendered. This was not an emergency call. I scheduled about a week in advance. I just needed a drain pipe cleared, which runs from my crawl space (with a clean out val...
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While Carl was very personable and friendly, I am very dissatisfied with the price of the service rendered. This was not an emergency call. I scheduled about a week in advance. I just needed a drain pipe cleared, which runs from my crawl space (with a clean out valve) to the creek outside about 40 feet away. My father and I cleared about 30 feet of the pipe previously and we exposed a few feet of the pipe outside of the foundation/crawl space, so we could see the angle out to the creek. We knew the creek end of the pipe was under water and under the ground 6-12" as well. Instead of snaking the pipe from inside the crawl space, I agreed to let Carl cut the exposed pipe outside, so he could snake it from there. He had the pipe cleared within about 15 minutes, which was fantastic. The next day, however, the patch where he put the pipe back together with a rubber sleeve, was leaking and we had to fix it. Upfront, he told me the price would be about $840, but he was able to get management to lower the price to $695.42. I fell for this "we are doing you a favor" bit. Afterward, I remembered that I had a coupon for 3 Mountain Plumbing running a deal where they would clear a drain pipe for $199. I should have said no before having the work done. That's on me. I called their office later and asked if anything could be done to lower the charges since their competitor had a coupon for less. The women I spoke with was very polite, took my info and I have not heard from her since. This was about the middle of February. It is now 3/21/16. I am disappointed at the high cost. I am disappointed that I allowed them to work when it was much more than I expected. And I am disappointed that I have not heard back regarding my request for money back. Very pleasant people, but I should have just said no and gone with 3 Mountain Plumbing.
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By Megan H. on 03/21/16
We called Rescue Rooter because every time we used any water in the house, there was a leak coming from one of our basement pipes. We were unable to shower, wash dishes, etc. without creating a flood in our basement bathroom. Talk about stressful. We got fantastic,...
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We called Rescue Rooter because every time we used any water in the house, there was a leak coming from one of our basement pipes. We were unable to shower, wash dishes, etc. without creating a flood in our basement bathroom. Talk about stressful. We got fantastic, FAST service from Larry Peters. Larry went above and beyond for us; we are new homeowners and he truly educated us about the plumbing in our house, what our options were, and gave us honest and helpful opinions about how to tackle general plumbing issues and the issues at hand, all while staying within our budget. He not only stayed late on a Friday night, but even worked on a Saturday because he did not want to leave us another day without proper use of water in our house. We will absolutely use Rescue Rooter again, and specifically: Larry. Not only did we get exceptional plumbing service, but he was a pleasure to interact with as well.
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By Ryan G. on 02/25/16
Rescue Rooter - Jack Howk was great! Landon called me on the phone and we scheduled time prior to him showing up. He was very knowledgeable and fixed our water main leak within a few hours. Our front yard was flooding, we had no water prior to the call and he was...
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Rescue Rooter - Jack Howk was great! Landon called me on the phone and we scheduled time prior to him showing up. He was very knowledgeable and fixed our water main leak within a few hours. Our front yard was flooding, we had no water prior to the call and he was at my house within 90min to resolve our issue. Thanks again Landon! Tremendous customer service.
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By eloise f. on 01/23/16
Landon did an excellent job of installing our water heater. He was professional, honest, and very knowledgeable. A great employee for Rescue Rooter. We've used Rescue Rooter before, and have been very satisfied. Will use you guys again, and recommend to our neighbors and friends.

By Connie W. on 01/04/16
You can tell how good a company is by how they take care of their customers, this one took excellent care of us. One day after work was completed I noticed a small leak where the work had taken place. Someone was sent out within 24 hours of my call and no charge wa...
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You can tell how good a company is by how they take care of their customers, this one took excellent care of us. One day after work was completed I noticed a small leak where the work had taken place. Someone was sent out within 24 hours of my call and no charge was made for the fix to take place. ****** ***** was the Journeyman Plumber who came out the second time and was very professional and knowledgeable. We wouldn't hesitate to hire him for any future plumbing needs. Thank you Rescue Rooter.
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By George T. on 12/04/15
Anthony and Landon were very professional. The job was done on time and on budget... a pleasure to work with.

By George T. on 12/03/15
Bad situation, bad time, bad conditions great response and service. Landon Peldo was outstanding! The main water line was leaking badly, the main service line was replaced in a timely and professional manner. Thanks for the great service Landon.

By Susan Z. on 10/26/15
We are extremely satisfied with our plumber, Landon Peldo. His work was excellent, and went above and beyond to fix whatever necessary in Laundry Pipes, Kitchen and Bathroom sinks (pipes),Toilety pipes. Advise in preventative measures on freezing pipes. His wor...
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We are extremely satisfied with our plumber, Landon Peldo. His work was excellent, and went above and beyond to fix whatever necessary in Laundry Pipes, Kitchen and Bathroom sinks (pipes),Toilety pipes. Advise in preventative measures on freezing pipes. His work is clean and very neat. I am sure glad I called the right people.
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By Ted C. on 10/08/15
Landon is great! I have nothing but good things to say about Jack Howk - Rescue Rooter. Great service.

By Steve M. on 09/28/15
Landon was extremely professional and friendly. The job was done quickly and cleanly with Landon making every effort to ensure I was kept informed of his progress and made sure that all was working and cleaned up at the end of the job. Definite profressional!

By Marlys A. on 09/25/15
On time and quality work. Couldn't ask for more.

By MARIA P. on 09/12/15
Great service and a very reasonable rate.

By MARIA P. on 09/10/15
I had an emergency on A Holiday Weekend and Henry came out and got me up and running again in no time. I really appreciated the notices given to me as his time of arrival. The phone calls were appreciated. I got his business card from him and have it on my refriger...
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I had an emergency on A Holiday Weekend and Henry came out and got me up and running again in no time. I really appreciated the notices given to me as his time of arrival. The phone calls were appreciated. I got his business card from him and have it on my refrigerator. You guys will be the first ones I call in case I have another emergency. I will also pass this number on to the property management here.
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