I have used Reliant Plumbing an number of times and have always been exceptionally pleased with the promptness and professionalism of the team, start to finish. From the service manager who I speak to on the phone, to the service provider doing the repair; I could not ask for better service. I most cases I have called for service and have gotten someone over and the repair complete on the same day. My last repair was done by Ryan Collins. Ryan was very prompt, knowledgeable an professional. He diagnosed the problem quickly, and had the problem resolved in less than a half hour. Sometimes the personal touch can be lost with a larger company, but this is certainly not the case with Reliant Plumbing. I appreciate that both the service manager and the service technician know who I am when I call, I like the email and text updates with technician tracking links, and the personal information that is provided about the technicians. Reliant seems to be making a real effort to maintain a sense of personal connection and service, an it is working. Jeff Weeks Heirloom Property Management Austin, TX
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Stephen Warren , our technician today was fantastic today. He was on time, professional, efficient and so knowledgeable about his business. He had a pretty good idea of what the problem was when we described what was happening, and had the issue diagnosed within 5 minutes. Reliant Plumbing was the only company that could provide same day service today , and I’m so glad I called them. I highly recommend them and will definitely use them again.
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Technician was prompt and very courteous. That's why the 1 star. He gave me 3 quotes for what I thought would be a relatively simple faucet to fix - $350, $500 and over $1,000, in the event that the faucet had to be replaced. None of the options made sense to me, so I declined, looked up my issues on YouTube and fixed the faucet myself inside of 30 minutes with a pair of pliers.Wish I had checked YouTube to begin with. That was $89 down the drain. Thank goodness I didn't go ahead with any of the recommended work!
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Reliant was to come out Saturday which is the day I called, couldn't make it due to a job problem. Understood. Sunday the tech called in sick. Understood. He came yesterday afternoon and spent maybe 15 mins looking at the toilet and announced it would be 859.00 to remove toilet and snake the line. This seems awfully high to me. I have since spoken to 2 other plumbers and they agree. Glad I didn't have to pay the 150.00 for the 20 mins he spent onsite.
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Ryan was polite, punctual. But his estimate, just outrageous. I even dug up the pipe valve, close to surface, and he wanted to change me over$800 ! I refused, had to pay $89. Which I will never, ever do again. RotorRouter, came out an hour later, on the fly call, charged me $350. Said that if I had not, dug up valve, would be close to $800. Ryan seemed in hurry to get rid of me, because he would not negotiate. Didn’t consider Reliant, an honest company to do biz with, sad. Just make money on the $89.
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We called Reliant to come out and fix a water leak we had going into the house. We needed it done asap since we had to turn off the water to the house. They were very prompt in getting to us and the Tech was courteous and friendly. When he showed me the estimate I thought it was a joke. They wanted $1,132 to replace a 1" ball valve. I think the tech was shocked at the amount too but that is what his supervisor said he had to charge. We paid the $89 service charge and told Reliant that we would never be calling them again. They were truly trying to take advantage of us. I give them one star for coming out quickly and having a friendly Tech.
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I highly recommend Reliant Plumbing. Communication is phenomenal. I spoke with Jeannie several times as she called to make sure she understood my issue and she also managed to get me taken care of earlier than expected. Ryan Collins showed up and quickly diagnosed the issue. He was professional, thorough, and explained things to me in detail. I will be calling Reliant Plumbing with any future plumbing needs.
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Asked for Reliant's help due to my kitchen drain was slow but functional. You charged me $423.88 and told me it was better but recommend I do a high pressure clean out that would be another 1k plus. My wife tried to clean dishes after tech left and we now have standing water for first time.
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