Justin called me ahead to give me the directions on turning OFF the Alarm. Thank goodness bc it was super loud and everyone could hear it in our neighborhood!! Then he came out and serviced our grinder pump and cleaned it and was all affordable giving his service. Thank you and I WILL be asking for him in the event I have any other plumbing issues.
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Caution! Found out I have a leak at the front of my property on an Easter Sunday so most plumbers were unavailable. Had the misfortune of calling reliant plumbers. They were quick to send out a plumber to my property after taking my CC information and letting me know it would be a $150 charge to visit my property. I agreed to that, as with most cases this cost gets deducted from the cost of the repair. Apparently not with these guys. The guy comes out looks at the leak which seems to be in the irrigation line between the main valve and the irrigation valve. He then quotes me $2200-$2500 for a repair job ($1700 if he were to come on a weekday). He then says call Christensen plumbing and they'll fix it for about $400-$600. If this isn't a racket then I don't know what else I can say about them. Charging a customer for a visit and quoting a repair cost 4-5x of what it actually costs just so you can pocket the $150 from the visit.
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I called Reliant and they were able to schedule me in for an appointment a few hours later for a fill valve replacement. Michael was my technician and he was awesome. Friendly, communicative, and thorough. My only beef is with the Reliant office - when I called to make the appointment, I was told that they were unable to give me an estimated price range for the service (despite the fact that Michael used a connected iPad to pull up pricing for the service). I'd already purchased the replacement fill valve myself - $13 at Home Depot. Good thing I had - the service was $185 (even though it took under 20 minutes), but would have been $377 had I purchased the fill valve through Reliant. Not sure how you can feasibly mark-up a fill valve to nearly $200 when it costs under $15 at the local hardware store. That said, I wouldn't be so annoyed by the price if they'd just been up front about my options when I called. So, 5 stars for Michael. 1 star for Reliant's lack of transparency in pricing.
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I called with a clogged kitchen sink. They responded in a few minutes. The plumber arrived inside 1 hour. Ryan was very professional and had the clog removed and was out of the house in time for me to make an important meeting. I love the communication system of e-mail and text is great and keeps you informed.
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