James was very polite and efficient. He and Jerrado installed new attic stairs for me. They did a good job, except they installed them the opposite way they had originally been installed. He explained this would make it easier for them to access the attic with their equipment; however, I couldn't access the attic from that direction. They came back the next week and reversed the stairs. Again he was polite and apologized. He even helped me load a heady patio umbrella base in my car!
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Robert was the man who sold me the new system (with no pressure or additions) and the field service installation manager. His honesty and straight shooting was exceptionally professional. The pricing was right on with the market. This was a very difficult project taking out two units and all the ducting and replacing with a complete new mechanical system. The guys worked three long and hard days to complete and the results far exceeded my expectations. Robert and the entire Reid's AC & Heating Company are a true five star company. I would recommend these folks knowing their AC work in the highest quality.
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James is a professional who worked on the team to provide a quality installation of my AC unit. He even reworked the landscaping around the new BIG unit platform to make the bricking match with the existing and that extra touch was not part of the job but he did it without any hesitation. Quality that is outstanding.
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Chris and Jerrardo did a great job! They were very professional and friendly. They answered all questions I had concerning the new furnace. I would highly recommend these two employees at Reid's AC and Heat. My experience has been positive from the first phone call I made. My business will continue to be with Reid's AC and Heat.
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Chris and Jerrardo did a great job! They were very professional and friendly. They answered all questions I had concerning the new furnace. I would highly recommend these two employees at Reid's AC and Heat. My experience has been positive from the first phone call I made. My business will continue to be with Reid's AC and Heat.
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Chris and Jerrardo did a great job! They were very professional and friendly. They answered all questions I had concerning the new furnace. I would highly recommend these two employees at Reid's AC and Heat. My experience has been positive from the first phone call I made. My business will continue to be with Reid's AC and Heat.
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Recently we needed the installation of a new A/C & Heating System at our residence. Our old system was over 10 years old and limping badly. Since we had been using Reid's service for the past 12 years we asked Reids to install a new system for us, pretty much a no-brainer. The installation went without a hitch. Best of all the installed equipment worked exactly as advertised. We've come to expect the best from Reids and we've never been disappointed.
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I've been using Reid's AC & Heat since 2013 and yesterday's technician visit to resolve my problem resulted in outstanding service and successful outcome. My furnace was not heating correctly and the temp in my house dropped to the 60s—way too cold for us! I tried changing many settings on the thermostat but the temp would not hold steady. It would go up and then drop down to an unbearable number. I called Reid's and James M. was dispatched. James was extremely conscientious and diligent, and worked very hard at troubleshooting the problem. He spent considerable time in my attic investigating the problem and then explained another technician, Jerad, would be coming over to assist in troubleshooting. It took several hours to find the problem, which proved to be a type of false positive reading on the inside of a pressure switch, and these men did not give up until my problem was resolved. As soon as the part was replaced, the furnace immediately began working correctly and the house was heated quickly. I greatly appreciate all the time and attention to detail James and Jerad took to remedy the issue. In addition, Kelly, the office manager, was kind, courteous, and highly efficient, communicating the schedule and answering all my questions with a positive and caring attitude. I highly recommend Reid's AC & Heat and am certain you will be very satisfied with your outcome as I was.
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Work was done without a hitch. The workers covered the floors for protection. Nothing was dropped or damaged and the installation went very smoothly. The installation took the amount of time detailed during the quote. We've been a satisfied customer of Reids for about 12 years, both for maintenance and new installations. They are indeed professional in all that they do and have a real desire to please their customers. Looking for 12 more years of satisfied service from Reids A/C & Heat.
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I have been a customer of Reid's AC & Heat for several years now. I recently replaced my entire HVAC system. They were honest and thorough about my needs. The go above and beyond others when doing the work showing that they truly care about the customer. The entire job was done in one day, and I am looking forward to the savings on a newer more efficient system in my house. They even fixed our air flow problem in the bedroom making it much cooler now.
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