Reid's is the best. My A/C was acting up and stopped cooling. They came out the very next day and let me know what needed to be done. They scheduled the service immediately, sent out a 4 man team,and completed the job in a quick and very professional manner. All of the employees were professional, courteous and took the time to explain everything I needed to know. The prices were reasonable.
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Reid's has become my go to contractor for all my heating and cooling purchase and service needs. They were recommended by a friend and have proved to be a superb. Dealing with the office staff as well as the service technicians has been trouble free! I would highly recommend this firm to anyone in need of service or equipment!
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Late Friday afternoon we noticed our system was working constantly and not cooling as it should. We called Reid's and had the owner come out to inspect it within 30 minutes of making the call. It was determined we needed some time consuming repairs. Reid set us up so we were comfortable that night and then had James show up early the next morning. James did a great job and got our system back up and running as it should. We never broke a sweat in our own home and would definitely recommend using these guys again!
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Carlos did a very thorough job: diagnosed problem quickly, clearly explained what was needed and why, also explained probable cause, provided detailed cost, made the repairs quickly, performed comprehensive tests on the unit once he got it running, explained the result of each of the tests. Carlos was very personable, and easy to work with. His professionalism and efficiency resulted in much less down time than I expected. I highly recommend both Carlos and Reid's AC.
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When my a/c stopped cooling on a Friday evening, after a major power surge, Robert answered the call from Reid's Refrigeration. He came and checked everything out, and he explained that the surge protector included in the system had done its job. He was very patient with me, and I'm truly grateful -- both for his patience and for this exceptional ****** unit.
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Great service! I've been looking for a company to take care of our hvac maintenance and repairs for quite a while. Reid's service has been outstanding from my first call to them. Kelly organized our appointment and ensured we knew who would be servicing our system. She clearly explained the charges and our long term servicing options. Reid helped us work through a change of thermostat - he didn't just try to sell us the most expensive item but listened to what we wanted and suggested cost effective options. Chris C and Jerrardo were our service team. They were knowledgeable, professional and friendly. They identified a problem we'd been having and explained the most reasonable way to fix it - again, like Reid, they looked for the most cost effective way of treating the problem.
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I submitted a 5 star review online to BBB. The BBB sent an e-mail to me and requested that I click a button/link in the e-mail to confirm that I had received their e-mail. I clicked the button/link but received an error saying "This page can't be displayed". I tried it several times but received the error message every time.
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