Ryan K, Reid & Pederson Drainage, called 15 mins before his arrival, he was on time, and professional. He took his time to assess my problem, but unfortunately, my situation was not one their company deals with. However, he was able to refer me to another great professional. Reid & Pederson is a straightforward no nonsense company and moving forward I know who to call if I ever have a drainage problem. Lastly, the company sends a photo of the technician and their phone number before they arrive. I thought this was an Awesome way of allowing the customer to feel comfortable about who enters their home.
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Excellent service, from quick phone response, timely appointment offering, and extremely pleasant and professional on-site service. I was called, as requested, when service personnel was en route. Arrival was within appointment time. Service Pro was thorough, verifying efficacy of repair prior to departure. Price was very fair. I would highly recommend Reid & Pederson for any plumbing needs.
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I had an appt for Feb. but my main clean out had other ideas. I called and luckily got an emergency clean out within hours! Ryan has been here before and knew what he was up against (60 yr old tree, 20 ft away) It took some time, but they were able to clear my drain of tree roots and other bits. I told him I needed to get on a schedule earlier than Dec/Jan. so he updated my file to have them call me in October so I don't have to put anyone thru a December call out! Thank you Reid & Pederson! I highly recommend!!
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They were wonderful - came out on a horrible cold weekend when I was panicking about my sewer backing up. I couldn't do anything involving water (cleaning, dishes, laundry etc.) and the deep freeze was on its way. After reaching their service one of the owners called me back very promptly and gave me an estimated time frame that day. Then I got a text confirming my appointment. Then later they sent a text with the technician's photo when he was on his way. Very impressed with their high-tech communications! When he arrived he was very polite and considerate of my house - asking about the best way to bring in the equipment. He worked very hard on rodding out the line - there were a lot of tree roots but he took his time and was very thorough. He had to help me move some furniture to get to the stack but then I realized he had put it all back by himself. Everything was spotless. It was late on a Saturday night and as he was leaving I heard him arranging to go help someone at another site. These guys work really hard!!!! So grateful to have such a high quality professional company here to save me!!! Highly recommend Reid & Peterson!!!
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We had a sewer backup on Monday night. A friend recommend this company. Ryan K. was the service technician that came out early the next day to resolve our issue. I was concerned the price was going to be outrageous, emergency situations usually are, however, that was not the case. The price was reasonable and the service was excellent. Highly Recommended!!
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