Rebmann made major changes to my HVAC system due ro new CDC guidelines for dental offices. Paul and Joe were very knowledgable about air flow; they were extremely careful in their assessment of my current system and did extra research about filtration and u.v. light. They showed a commenable level of ethics and concern over whether I needed make these changes. The crew was hard working, focused, neat and clean and finished in a day. I am very pleased and would highly recommend Rebmann Plumbing Heating and Air Conditioning
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This morning I had an appointment with Rebmann Plumbing HVAC to scope out a job and provide an estimate for installation of a tankless natural gas water system to replace my current 30 gallon water heater. Since I was considering Rinnai Tankless system based on reviews and experiences, Rebmann Plumbing HVAC was recommended by Rinnai as they are an authorized and approved Rinnai installer. Christian from Rebmann Plumbing HVAC came this morning to provide the estimate and scope out the job. On his arrival I discussed the project and gave him an overview of what my plan is –replacing a 30 gallon natural gas water heater with a tankless system to get a more continuous supply of hot water to supply 3 showers. After taking a look at the existing system, it was quite obvious from the outset that the intent of Christian was to lead me away from the tankless system, diverting me to replace my current perfectly working oil furnace and 30 gallon tank with a combination gas system to provide my hot water needs. This of course would be a significantly larger project and more expensive project for them to undertake and would be better for his company. He shared with me what he currently have in his house and that I should consider that option although the cost would be significantly higher. He was making all kinds of suggestions and providing several more expensive options to consider. It was quite obvious that his intention or instructions given to him was to get me into a bigger project for his company. The deceptive tactics was evident! Instead of giving me the information that I requested, he keep saying that this is not the best way to go, although I reminded him of the reason for the appointment. After he sensed that I was losing my interest with his alternative suggestions/options, he informed me that he has to go and look at the venting location for a tankless system after which he needs to discuss with his manager. He left and went outside into my 15 ft. x 80 ft driveway to look at the placement of the venting in relation to proximity of any windows in the wall adjacent to the drive way. There are no windows near to where the venting can be suitably located. After discussion with his manager, Christian returned and told me that he has some good news and bad news. I said let’s start with the bad news. He said that the tankless system would not work for me because of: 1. The tankless system cannot be vented into the driveway because of the risk of someone getting burned and the risk of exhaust gas/fumes, that he is not sure where else it can be vented. How ridiculous! The location would be through the wall adjacent to my existing chimney which is completely out of the way of foot traffic. 2. The current gas supply line (3/4’) that goes to the hot water tank in place does not meet the required 1”. Shouldn’t that part of an installation that the gas line to be replaced and fitted with a 1” if that’s the requirement? I was surprised that he didn’t tell me that he would have to run a new line from the mains in the street to the tankless system. :) Let me remind Rebmann that I have done the research prior to his visit and this is all BS he was coming up with. Sorry. Rebmann needs to understand and accept that the customers out there today are very knowledgeable and the majority of times they do their homework before embarking on a project. After listening to his reasons, I realized that he was pushing to discourage me from proceeding towards a tankless system as they were perhaps trying to get me into a more expensive option. He kept insinuating replacing my entire heating system (boiler hot water tank) is the best option. I politely told him I don’t want to hear the good news and thank him for his time. My time was just wasted! It was a very disappointing experience and urge anyone reading this to stay far away or be very careful with these folks to avoid becoming a prey. This practice would be brought to the attention of Rinnai as this is damaging to their reputation.
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We contacted Rebmann Plumbing to get a service contract. Lady on the phone was very polite who scheduled the service, Tech Carlos came on time and did a thorough tune-up and explained in detail the whole system and what needs to be done. A little bit expensive , as the contract price is fair but the charge for fixing things is a bit steep every time they come to do the work. Thanks Rebmann for timely service and professional work.
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