I am extremely pleased. I had three problems. Dan and another technician came . Dan diagnosed an ongoing problem that was a problem that had not been solved since we bought our house 16 years ago . They had to work everywhere in the house. I did not even feel their presence. Stu ,the owner stopped by just to see what was going on when I left for an hour.I was sorry to miss him. I am impressed that he cared to take a look himself as it was a complicated job that had not been solve by previous plumbers before they came into the picture. They have known my house for years .The same technician's have shown up for years. They consult with each other and are knowledgeable. If they make a mistake they are analytical and not reactive and solve the problem. They also wore their masks the whole time in my house and it was a long job!Thank you for protecting me from this awful virus.Tony and Stu are wonderful Yin yang that have perfect customer relations.They have had a long history in our house. Thank goodness during these unpredictable , uncertain times of the pandemic , I had Tebmamn on board. I know if the problem is not one hundred percent solved they will honestly and make sure I am satisfied. Shelley Hershlag.
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We called Rebmann on Monday oct 5. The appt was postponed twice From the company and finally got the appt on oct 7. The person who did the job was Luis and he showed up at 8.15am. Our job was changing the cartridge at the Tub mixing Valve. He didn’t know that we had a part ready to be changed. He had to call the company and see whether or not it’s ok to do only a labor. It took him almost an hour to contact the company. With the price Of $295 with tax, it’s higher than other places we got estimated but since they were here, we gave them the job. At the end. He could not have it finished since he didn’t have a right tool. Antitrust guy Pablo showed up and said that he may break our part if we decide to go with it and have to change the whole housing instead of the cartridge. We decided to hold off but got charged $95. I asked him whether or not if we decide to go with them next time, the 95$ that we already paid will get deducted from the service next time. At first he said no and I had an argument with them that tony who picked up the call and made our appt told us that it should go to the next service. Not even they can’t fix the problem, they create more problem since now the water kept leaking even though we shut the faucet. It’s a disaster and the service at the end became so rush and not helpful. This is our first time using Rebmann since it’s a company that we saw it has a good review. End up being so horribly and so untrustworthy!!
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