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By Bruce H. on 01/24/20
Responsive service after putting in our HVAC system 5 years ago. Most recent service by Joe Kessler replaced our filters and recommended a solution for a dust and allergy problem which he installed within 2 days. Appears to be doing the job. Joe is an excellent com...
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Responsive service after putting in our HVAC system 5 years ago. Most recent service by Joe Kessler replaced our filters and recommended a solution for a dust and allergy problem which he installed within 2 days. Appears to be doing the job. Joe is an excellent communicator and a very helpful tech. Company is solid.
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By Bruce H. on 01/24/20
Ryan did an excellent job on our Fall HVAC inspection. Changed our batteries on high-ceiling smoke detectors,; carefully explained and diagrammed our attic installation and discussed available dust reducing options. Ray Cook is reliable on inspections after putting...
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Ryan did an excellent job on our Fall HVAC inspection. Changed our batteries on high-ceiling smoke detectors,; carefully explained and diagrammed our attic installation and discussed available dust reducing options. Ray Cook is reliable on inspections after putting in a new HVAC system for us a couple of years ago. Very happy with that job.
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By Daniel N. on 01/08/20
Super kind. Answered all my ?s. Went up did is awesome work.. I'd like have him work on our ac unit again.. 100% happy. He needs a raise.

By Marvin B. on 12/19/19
Fast and efficient and on time and call to confirm arrival time

By Penny L. on 12/07/19
Randy and his team did a great job installing our new complete heating and air conditioning system. It was a 5-hour job which they did efficiently and with as little noise and distraction as possible, They also did a wonderful job cleaning up and hauling out all ...
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Randy and his team did a great job installing our new complete heating and air conditioning system. It was a 5-hour job which they did efficiently and with as little noise and distraction as possible, They also did a wonderful job cleaning up and hauling out all the old system components which were picked up by your vendor that day. We were totally satisfied with Ray O. Cook and would highly recommend them to anyone.
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By Dawn C. on 12/06/19
Thomas did well at the service appointment and he did a great job. I would have him do my service again.

By Thomas C. on 12/06/19
Thomas did well at the service appointment and he did a great job. I would have him do my service again

By Diane A. on 12/03/19
Cannot be happier with this company. Dave M. and Kris T. were installation at its finest; punctual, polite, knowledgeable, and efficient. I can't thank them enough.

By Bob R. on 12/03/19
First rate service! Thomas has been here several times thru the years, and has always been quick and accurate... this company knows it's stuff!

By Antonio M. on 11/26/19
(no comment)

By Ann M. on 11/07/19
San Saechao just left my home after servicing my heater. I have used many companies in the past and this was by far the best service and experience I have ever had. San was very professional, knowledgeable and also patient with the questions I was asking. He too...
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San Saechao just left my home after servicing my heater. I have used many companies in the past and this was by far the best service and experience I have ever had. San was very professional, knowledgeable and also patient with the questions I was asking. He took the time to educate me on the proper use of my dual heating system. Based on my experience with San, I will definitely recommend Ray O. Cook Heating & Air to my friends. I asked for business cards to follow through to do that. Thank you San for a great job!
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By Frances B. on 11/07/19
Patrick Peace was our tech. for their special to check out our heating system. He was Polite, and efficient, and very knowledgeable. Thank you Ray O. Cook for hiring qualified techs. to do the job!!

By Stephen E. on 10/23/19
I met Sonny for the first time after having been serviced well for three years by his colleague, Ryan, who moved from the area. He was a similar service person in terms of his friendly, competent personality and his professionalism. I am pleased to have someone of ...
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I met Sonny for the first time after having been serviced well for three years by his colleague, Ryan, who moved from the area. He was a similar service person in terms of his friendly, competent personality and his professionalism. I am pleased to have someone of his caliber replacing Ryan, who, like Sonny, is an excellent representative of the Ray O Cook Company, which explains the long existence of the company. I look forward to Sonny's next visit in six months for the semi-annual checkup.
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By Barbara A O. on 10/21/19
I tried to submit this testimonial without picking an employee but I wasn't able to. Picking just ONE person to comment on after installation of a new HVAC system for my humble abode just didn't seem fair. From New System Specialist Paul McHugh, to Install Techs W...
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I tried to submit this testimonial without picking an employee but I wasn't able to. Picking just ONE person to comment on after installation of a new HVAC system for my humble abode just didn't seem fair. From New System Specialist Paul McHugh, to Install Techs Willie and Randy, to office personnel Casey and Eric, I have not experienced this kind of customer service in a very long time!! What fine representatives they are. Prompt. Professional. Competitive pricing. All served up with a big dose of pleasantness. I'm so glad I picked Ray O. Cook Heating & Air for the job!!!
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By Alan S. on 10/19/19
Very professional, knowledgeable, and friendly staff. They completed my installment in a very timely manner.

By Michael P. on 10/14/19
Thomas was on time, quickly diagnosed the problem, and had it fixed inside of 30 minutes. Wish they were all this smooth.

By STANKO B. on 10/14/19
no comment

By Roger & Cece L. on 10/10/19
Had our first Cook Club maintenance on our heating system. Thomas Cooper was courteous and thorough during the service.

By Tom M. on 10/02/19
They installed new heating and air conditioning systems. In my opinion they did a five star job.

By nancy Jjane O. on 09/30/19
Thomas Cooper with Ray O.Cook Heating and Air did a wonderful job in getting our Air Cond. back on track. he explained everything that he was going to do or did and, even showed me so that I understood it. He was very nice and very professional.
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Select any employee to see all their reviews.

Willie D
Rating:
105 total reviews!
Paul M
Rating:
102 total reviews!
Zak K
Customer Service Rep.
Rating:
(129 total reviews)
Teanna M
Customer Service Rep.
5 Years
Rating:
(3 total reviews)
Danny P
10 Years
Rating:
(99 total reviews)
Sonny O
5 Years
Rating:
(86 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Ray O. Cook Company has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at Ray O. Cook Company. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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Paul M has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
102 total reviews
I grew up in the HVAC industry and have worked for Ray O. Cook Company since 2006 as a Comfort Consultant. I am NATE, ACCA and NCI air balanced certified. I always offer a no nonsense approach to your comfort needs. I perform actual tests so I can deliver promised efficiency and performance
By Barbara A O. on 10/21/19
I tried to submit this testimonial without picking an employee but I wasn't able to. Picking just ONE person to comment on after installation of a new HVAC system for my humble abode just didn't seem fair. From New System Specialist Paul McHugh, to Install Techs W...
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I tried to submit this testimonial without picking an employee but I wasn't able to. Picking just ONE person to comment on after installation of a new HVAC system for my humble abode just didn't seem fair. From New System Specialist Paul McHugh, to Install Techs Willie and Randy, to office personnel Casey and Eric, I have not experienced this kind of customer service in a very long time!! What fine representatives they are. Prompt. Professional. Competitive pricing. All served up with a big dose of pleasantness. I'm so glad I picked Ray O. Cook Heating & Air for the job!!!
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By Jim S. on 07/23/19
New unit installed with no hassel, all in one day. Friendly and confident. Except for a little paint touchup, things are great.

By Ed F. on 04/26/19
After Paul's visit we knew if had selected the company to install our new HVAC in our 19 year home. We never felt sales pressure at anytime because of Paul's professionalism and the respect he demonstrated to us as consumers. He answered our questions and took the...
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After Paul's visit we knew if had selected the company to install our new HVAC in our 19 year home. We never felt sales pressure at anytime because of Paul's professionalism and the respect he demonstrated to us as consumers. He answered our questions and took the time with us that we needed to make an informed decision. Highly recommend Ray O. Cook Heating and Air to family, friends and neighbors.
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By Barry B. on 03/05/19
Paul was timely, professional, and willing to work within our budget and needs of our particular situation. His clear and concise overview and answers to our questions made the whole situation much easier. He scheduled our work within the week scheduled, the crew ...
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Paul was timely, professional, and willing to work within our budget and needs of our particular situation. His clear and concise overview and answers to our questions made the whole situation much easier. He scheduled our work within the week scheduled, the crew showed up on time and finished the job in a timely manner.
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By Joseph and Toni M. on 02/06/19
Paul arrived on time, and he came prepared to discuss what are options were regarding replacing our furnace. He was knowledgeable, professional, and personable. We are very impressed with the Ray O. Cook team.

By Suzanne G. Grass V. on 12/03/18
Ray O Cook rocks! They replaced our furnace and installed central air, Nov ’18. First, Paul (estimator) came to the house and worked with my husband. He was so knowledgeable and thorough. He had his laptop with him and was able to give us a quote on the spot. We ...
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Ray O Cook rocks! They replaced our furnace and installed central air, Nov ’18. First, Paul (estimator) came to the house and worked with my husband. He was so knowledgeable and thorough. He had his laptop with him and was able to give us a quote on the spot. We had four other companies out and had to wait days, and even weeks, for their quotes. This was after, sometimes, multiple follow up calls. In the end, Ray O Cook was the most competitive! Then Willie and the crew came out for installation. They were wonderful and very conscientious and considerate. For anything cosmetic, they always asked me what I wanted (ie. location of exterior pipes and boxes as well as the condenser). I know what I wanted wasn’t always the most convenient for them but they seemed genuinely concerned with my wishes. It all looks great and we couldn’t be happier! We HIGHLY recommend Ray O Cook!
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By Liz B. on 10/03/18
Excellent salesman!!! He knows the HVAC stuff extremely well. He gave great advice/suggestions that pertained to our needs and house size. We enjoyed working with him. Oh and those cookies he sent are wonderful!! Thanks Paul.

By S W. on 07/04/18
I have not been able to limit my rating to just one employee. I need to give my highest regards to Zac for his tireless calls to dealers to try and find a part for A/C unit; top rating to Paul M for his personal visit an explanation on a new Rheem unit; also to Da...
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I have not been able to limit my rating to just one employee. I need to give my highest regards to Zac for his tireless calls to dealers to try and find a part for A/C unit; top rating to Paul M for his personal visit an explanation on a new Rheem unit; also to Dave M, Brett B, Rob and Rick who all are exceptional installation technicians. The new unit was a long process but they all were very professional and treated my home as if it was theirs ... with respect. Their clean up was exceptional and I liked the fact they all closed the door each time they needed to get parts from their truck and return. Thank you Ray O Cook for having quality employees at all levels. S.Willis
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By Patricia L. on 07/04/18
Be nice and professional

By Kimberly C. on 06/07/18
Awesome company! Would highly recommend Ray. O. Cook Heating and Air to everyone I know! Great techs - professional, timely, cleaned up and very nice. Never felt like they were trying to "sell" us, everyone was very knowledgeable and provided the information we ...
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Awesome company! Would highly recommend Ray. O. Cook Heating and Air to everyone I know! Great techs - professional, timely, cleaned up and very nice. Never felt like they were trying to "sell" us, everyone was very knowledgeable and provided the information we need to make an informed decision!
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By Aubrey C. on 04/17/18
From start to finish this group is the best. I have dealt with a lot of home renovation in my time and these guys are hands down, THE BEST!!!!! The level of care and respect for my home, the level of honesty and quality of service is truly more than 5 stars!!! I wi...
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From start to finish this group is the best. I have dealt with a lot of home renovation in my time and these guys are hands down, THE BEST!!!!! The level of care and respect for my home, the level of honesty and quality of service is truly more than 5 stars!!! I wish they did more than HVAC, A/C, furnace work because I would hire them in an instant to do anything!!! I cannot thank you enough Randy, Rick, Brett and Paul for making this process so fast and easy. Simply the best!!!! Forever grateful!!!! Oh...and thanks for the cookies! What an unexpected and wonderful surprise that was!
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By Patty on 02/21/18
Was available quickly upon my inquiry, explained my system, and improvements that could be made. Thank you, Paul!

By Vernon S. on 02/06/18
Our OUTSTANDING experience started with Paul. He came out, heard what we wanted accomplished and he gave us an estimate that we eventually approved. He was very knowledgeable of the mPower financing program offered by Placer county. Then Brett took over on the day ...
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Our OUTSTANDING experience started with Paul. He came out, heard what we wanted accomplished and he gave us an estimate that we eventually approved. He was very knowledgeable of the mPower financing program offered by Placer county. Then Brett took over on the day of our installation. We upgraded from a single under-powered system to a larger dual zone HVAC system that his platoon of techs installed in a day. The follow and communication was fantastic. We had gotten several quotes but at the end of the day, Ray O Cook knocked the ball out of the park with their pricing, service and communication.
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By Judy C. on 01/21/18
We just had a new HVAC installed and everyone was very professional. Paul explained everything thoroughly and gave us a competitive quote. Eric, the lead installer, and his crew were a delight to work with. We highly recommend this company if you want to replace your system.

By William R. on 10/01/17
Paul, Willie, Rick, and Steve were the team that dismantled our old hvac system and assembled the new one. Each step along the way was thoroughly explained and all our questioned were answered to our satisfaction. Details about air flow exchange and capacity, that ...
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Paul, Willie, Rick, and Steve were the team that dismantled our old hvac system and assembled the new one. Each step along the way was thoroughly explained and all our questioned were answered to our satisfaction. Details about air flow exchange and capacity, that were never addressed in the past were outlined during the new equipment install. These guys cleaned as they went and were very mindfull of respecting our house. These guys are the Ray O. Cook reputation, and Ray O. Cook should be proud to have them as employees. I would not hesitate recommending this company to anyone replacing or upgrading their hvac system.
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By Tad M. on 08/02/17
Best service from Danny fixing our old AC unit the next day and giving recommendations, to Paul helping us decide on the best new AC (very knowledgeable). To the techs that installed especially Eric and Bret that helped make two heat advisory days without AC bearab...
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Best service from Danny fixing our old AC unit the next day and giving recommendations, to Paul helping us decide on the best new AC (very knowledgeable). To the techs that installed especially Eric and Bret that helped make two heat advisory days without AC bearable. I couldn't recommend Ray O. Cook more highly.
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By David H. on 07/18/17
From the beginning to installation, Ray O. Cook did an outstanding job in all areas of communication, to quote and final step installation. This is definitely a 5 Star company that goes out of their way to assure customer satisfaction.

By Kate on 06/30/17
When I needed a new A/C unit, I did a lot of research on systems and companies in the area before I called Ray O Cook Heating and Air. They immediately scheduled a test of my current system and gave me a reasonable estimate. A short time later Paul and his team ca...
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When I needed a new A/C unit, I did a lot of research on systems and companies in the area before I called Ray O Cook Heating and Air. They immediately scheduled a test of my current system and gave me a reasonable estimate. A short time later Paul and his team came in to install the system in my house with great efficiency. My new system is efficient, up to date, and very quiet. Thank you.
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By Evan W. on 06/25/17
I highly recommend Ray O Cook, which did a terrific job replacing the 42-yr-old-original Heating & A/C in my house. Paul M provided a quick and precise, "no-nonsense" estimate, for exactly what replacement and work was needed (without optional "fluff" to consider),...
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I highly recommend Ray O Cook, which did a terrific job replacing the 42-yr-old-original Heating & A/C in my house. Paul M provided a quick and precise, "no-nonsense" estimate, for exactly what replacement and work was needed (without optional "fluff" to consider), via an extremely competitive quote, detailed with components, part numbers, and itemized costs - while also identifying qualified discounts and expected rebates. Eric E and his installation team completed the replacement with skill, speed, and minimum disruption. They were done in one day by 2 pm, when the new system with my original metal ducts (with the old leaks around the existing registers sealed via tape), easily passed the leak test for an existing duct system. Replacing a house Heating & A/C can be a real pain, but Ray O Cook was really nice to deal with. Their folks made it as painless as possible!
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By Corey E. on 04/30/17
When my furnace died this winter, I didn't know where to turn. I had five companies come to my home to replace my entire HVAC system, and most of them were either way out of my price range or seemed like they were trying to sell me snake oil. Then, I remembered my ...
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When my furnace died this winter, I didn't know where to turn. I had five companies come to my home to replace my entire HVAC system, and most of them were either way out of my price range or seemed like they were trying to sell me snake oil. Then, I remembered my friends had used Ray O Cook and I decided to give them a call. I'm glad I did. Professional, affordable and efficient. Paul McHugh took his time explaining the equipment and processes. I would highly recommend this company for your HVAC needs!
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