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By Gabrielle D. on 02/11/19
Sonny was amazing! He look pics/video of my HVAC unit so I knew exactly what was going on. He was extremely knowledgeable and made me feel at ease with repairs. What seemed like such an overwhelming issue was actually something quite simple. Sonny was reassuring...
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Sonny was amazing! He look pics/video of my HVAC unit so I knew exactly what was going on. He was extremely knowledgeable and made me feel at ease with repairs. What seemed like such an overwhelming issue was actually something quite simple. Sonny was reassuring, professional and most importantly kind. Great work!
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By Joseph and Toni M. on 02/06/19
We first met San last June when he repaired our air conditioner, and we were impressed with his knowledge, professionalism and sincerity. We purchased a yearly service agreement at that time, and we are so glad we did. Last week when he came out to check our heat...
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We first met San last June when he repaired our air conditioner, and we were impressed with his knowledge, professionalism and sincerity. We purchased a yearly service agreement at that time, and we are so glad we did. Last week when he came out to check our heating and air, he found a serious problem with our furnace. We are so impressed with all of the technicians from Ray O. Cook. They have all been prompt, courteous, and knowledgeable, and they are definitely an asset to your organization!!
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By Joseph and Toni M. on 02/06/19
Zander was professional, respectful, and efficient while installing our new furnace and air conditioner. In fact, all of the installation technicians who worked at our home for the past two days were conscientious and a great representation of Ray O. Cook's commit...
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Zander was professional, respectful, and efficient while installing our new furnace and air conditioner. In fact, all of the installation technicians who worked at our home for the past two days were conscientious and a great representation of Ray O. Cook's commitment to customer care.
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By Joseph and Toni M. on 02/06/19
Dave was professional, efficient, and funny. While installing our new furnace and air conditioner, he kept us informed of the progress and any problems. He and the other installation technicians who worked at our home were considerate and respectful at all times....
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Dave was professional, efficient, and funny. While installing our new furnace and air conditioner, he kept us informed of the progress and any problems. He and the other installation technicians who worked at our home were considerate and respectful at all times. Great customer relations from Ray O. Cook!
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By Joseph and Toni M. on 02/06/19
Bobby was professional, efficient, and personable. His team arrived on time and went to work immediately. He kept us informed throughout the two days of installation, updating us of the progress, as well as any problems. Bobby is an asset to Ray O. Cook.

By Joseph and Toni M. on 02/06/19
Paul arrived on time, and he came prepared to discuss what are options were regarding replacing our furnace. He was knowledgeable, professional, and personable. We are very impressed with the Ray O. Cook team.

By Sharon F. on 01/25/19
Had new system installed today. All the crew was nice, polite and accurate with their work. (As always) would recommend this business to everyone. Great prices!!

By Freeman c. on 01/24/19
Guys came out and in short period of time changes our our entire system and had us back up and comfortable in a day. Top knot has crew!

By Lupe M. on 01/21/19
Great techs...Thank you Brian for the evaluation and recommendations. Our new system is working great and we are very pleased to have the upgrade.

By Diane E. on 01/18/19
The install team was friendly and professional and on time. They made sure I understood all the equipment, and how to use the new thermostat. They cleaned up the whole area when they were done. I would recommend Ray O. Cook to everyone

By John S. on 01/14/19
We have enjoyed 2 service calls at 2 different residences in the past week. Both technicians (Steve and ?) were both friendly, professional and efficient. They were able to answer my questions and make affordable recommendations for needed work. In addition, I got ...
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We have enjoyed 2 service calls at 2 different residences in the past week. Both technicians (Steve and ?) were both friendly, professional and efficient. They were able to answer my questions and make affordable recommendations for needed work. In addition, I got a return call from Rory (Service Manager) who was able to give me valuable information about a thermostat replacement. A big thank you to the team! I highly recommend Ray O. Cook!
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By SCOTT B. on 01/11/19
The sales, service, and installation technicians are well trained, knowledgeable, and professional. The installation was very clean and equipment worked grwat. The inspector said that the installation was impeccable and is unaware of any Ray O. Cook projects faili...
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The sales, service, and installation technicians are well trained, knowledgeable, and professional. The installation was very clean and equipment worked grwat. The inspector said that the installation was impeccable and is unaware of any Ray O. Cook projects failing final inspections. Great job by the lead technician, Bobby Turlington.
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By Naomi H. on 01/11/19
From the initial call for service, Tiana offered good advice, Pablo explained the furnace problems thoroughly and Paul explained the options carefully and respectfully. Willie and his team arrived on time (8:00 am) and went right to work. By 2 in the afternoon I ...
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From the initial call for service, Tiana offered good advice, Pablo explained the furnace problems thoroughly and Paul explained the options carefully and respectfully. Willie and his team arrived on time (8:00 am) and went right to work. By 2 in the afternoon I had heat and air by 3. Every team member did their job efficiently and skillfully. My problems were solved within 5 days for which I'm very grateful. All workers had excellent communication skills and I did not hear even one little cussword! I recommend Ray O. Cook to anyone looking for honest and efficient service. Thanks so much.
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By jim t. on 12/29/18
Brain showed up early and was easy to talk to. He fixed my thermostat problem easily and quickly. I asked him if he could perform a check up on our system and he did it right then. He checked all aspects of my heater and air conditioner and let me know everything w...
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Brain showed up early and was easy to talk to. He fixed my thermostat problem easily and quickly. I asked him if he could perform a check up on our system and he did it right then. He checked all aspects of my heater and air conditioner and let me know everything was fine but I had one item to keep an eye on in the future. I highly recommend Ray O. Cook Company and especially Brian.
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By Scott L. on 12/27/18
Outstanding install crew that was very professional and polite. The install went very smooth and the workmanship first class. Would definitely use the company and crew for my service needs.

By JUAN J. on 12/20/18
Terrific job on the installation. Bobby and Dave did an outstanding job as far as my wife and I are concerned. When they left, it did not look as if anyone had been working inside the home all day. Thank you, fellows. But to be fair to all, two members of the ...
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Terrific job on the installation. Bobby and Dave did an outstanding job as far as my wife and I are concerned. When they left, it did not look as if anyone had been working inside the home all day. Thank you, fellows. But to be fair to all, two members of the family were not impressed - Annie and Leo were confined indoors, and not too happy. Woof! Thank you folks!
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By JUAN J. on 12/18/18
Terrific job, Dave. Thank you!

By JUAN J. on 12/18/18
Terrific job, Dave. Thank you!

By JEFF D. on 12/10/18
(no comment)

By Kathleen D. on 12/06/18
Patrick Peace was professional and informative. I would highly recommend this company. Thank you!
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9167846525

Select any employee to see all their reviews.

Willie D
Rating:
105 total reviews!
Paul M
Rating:
98 total reviews!
Zak K
Customer Service Rep.
Rating:
(128 total reviews)
Teanna M
Customer Service Rep.
5 Years
Rating:
(3 total reviews)
Danny P
10 Years
Rating:
(96 total reviews)
Sonny O
5 Years
Rating:
(76 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Ray O. Cook Company has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at Ray O. Cook Company. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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