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By Penny L. on 12/07/19
Randy and his team did a great job installing our new complete heating and air conditioning system. It was a 5-hour job which they did efficiently and with as little noise and distraction as possible, They also did a wonderful job cleaning up and hauling out all ...
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Randy and his team did a great job installing our new complete heating and air conditioning system. It was a 5-hour job which they did efficiently and with as little noise and distraction as possible, They also did a wonderful job cleaning up and hauling out all the old system components which were picked up by your vendor that day. We were totally satisfied with Ray O. Cook and would highly recommend them to anyone.
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By Ann M. on 11/07/19
San Saechao just left my home after servicing my heater. I have used many companies in the past and this was by far the best service and experience I have ever had. San was very professional, knowledgeable and also patient with the questions I was asking. He too...
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San Saechao just left my home after servicing my heater. I have used many companies in the past and this was by far the best service and experience I have ever had. San was very professional, knowledgeable and also patient with the questions I was asking. He took the time to educate me on the proper use of my dual heating system. Based on my experience with San, I will definitely recommend Ray O. Cook Heating & Air to my friends. I asked for business cards to follow through to do that. Thank you San for a great job!
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By Frances B. on 11/07/19
Patrick Peace was our tech. for their special to check out our heating system. He was Polite, and efficient, and very knowledgeable. Thank you Ray O. Cook for hiring qualified techs. to do the job!!

By Stephen E. on 10/23/19
I met Sonny for the first time after having been serviced well for three years by his colleague, Ryan, who moved from the area. He was a similar service person in terms of his friendly, competent personality and his professionalism. I am pleased to have someone of ...
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I met Sonny for the first time after having been serviced well for three years by his colleague, Ryan, who moved from the area. He was a similar service person in terms of his friendly, competent personality and his professionalism. I am pleased to have someone of his caliber replacing Ryan, who, like Sonny, is an excellent representative of the Ray O Cook Company, which explains the long existence of the company. I look forward to Sonny's next visit in six months for the semi-annual checkup.
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By Barbara A O. on 10/21/19
I tried to submit this testimonial without picking an employee but I wasn't able to. Picking just ONE person to comment on after installation of a new HVAC system for my humble abode just didn't seem fair. From New System Specialist Paul McHugh, to Install Techs W...
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I tried to submit this testimonial without picking an employee but I wasn't able to. Picking just ONE person to comment on after installation of a new HVAC system for my humble abode just didn't seem fair. From New System Specialist Paul McHugh, to Install Techs Willie and Randy, to office personnel Casey and Eric, I have not experienced this kind of customer service in a very long time!! What fine representatives they are. Prompt. Professional. Competitive pricing. All served up with a big dose of pleasantness. I'm so glad I picked Ray O. Cook Heating & Air for the job!!!
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By Alan S. on 10/19/19
Very professional, knowledgeable, and friendly staff. They completed my installment in a very timely manner.

By Michael P. on 10/14/19
Thomas was on time, quickly diagnosed the problem, and had it fixed inside of 30 minutes. Wish they were all this smooth.

By STANKO B. on 10/14/19
no comment

By Roger & Cece L. on 10/10/19
Had our first Cook Club maintenance on our heating system. Thomas Cooper was courteous and thorough during the service.

By Tom M. on 10/02/19
They installed new heating and air conditioning systems. In my opinion they did a five star job.

By nancy Jjane O. on 09/30/19
Thomas Cooper with Ray O.Cook Heating and Air did a wonderful job in getting our Air Cond. back on track. he explained everything that he was going to do or did and, even showed me so that I understood it. He was very nice and very professional.

By Alvin H. on 09/16/19
ray was very helpful and informative about what he was doing

By Carol M. on 09/13/19
Thomas Cooper was courteous informative and clean. I would have him service the HVAC again.

By Sheila D. on 09/12/19
Great service, communication and professionalism! We came home after the first day of a two day job and didn't care for the location of the condensing unit. We felt it was just too big to sit on our patio right outside our kitchen window. That evening we contact...
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Great service, communication and professionalism! We came home after the first day of a two day job and didn't care for the location of the condensing unit. We felt it was just too big to sit on our patio right outside our kitchen window. That evening we contacted Danny, the sales rep, and he got in touch with the installation manager who informed his crew about our concern. The next day the crew immediately began relocating the unit to an area around the side of the house where it was a much better fit. We couldn't even enjoy our patio before when the AC was running due to the noise from our previous unit. Now you can't even hear the new unit which is only five feet away from the original location! Very happy to have a much more efficient and quieter system that we can enjoy for years to come! Thank you to the entire Ray O. Cook staff and crew!
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By Logan M. on 08/17/19
Sonny came out to help diagnose an issue with the central air, he was extremely professional and easy to talk to. He helped figure out the issue, gave a fair estimate for the next steps, and got a temporary fix in place. Explained everything well and was willing to...
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Sonny came out to help diagnose an issue with the central air, he was extremely professional and easy to talk to. He helped figure out the issue, gave a fair estimate for the next steps, and got a temporary fix in place. Explained everything well and was willing to describe the issue technically, which was appreciated! They were a little later than the estimated window (~15 mins), but they did call to let me know (both Sonny and from the main office.) Will be using Ray O. Cook for my future central air issues for sure.
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By Mary Lynn F. on 08/14/19
The company has a long and positive history in our area. Mr. Cooper was very professional, thorough, and polite in his work. The work was done and I'm very happy with it.

By Mary Lynn F. on 08/14/19
No comment

By Bonny W. on 07/31/19
Here it is almost August. Today, my HVAC system stopped cooling my home. I'm updating my review for Ray O. Cook as a way to say 'Thank You' to this firm and staff. Lindsay you were great and thoughtful when I made that urgent phone. Thank you. Thank you Steve Pegue...
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Here it is almost August. Today, my HVAC system stopped cooling my home. I'm updating my review for Ray O. Cook as a way to say 'Thank You' to this firm and staff. Lindsay you were great and thoughtful when I made that urgent phone. Thank you. Thank you Steve Pegueros for promptly getting to my home within literally minutes of my call. You went right to work to determine why the AC wasn't working. You are skillful and personable Steve. Also, thank you for offering me choices and clearly describing the issues at hand. With that knowledge I was able to make the best choice for my circumstances. The AC is humming away now and my home is cool again. Thank you! I want others to know that you are a firm that they can trust and I will continue to recommend you to friends and family. Thank you for everything. Ray O Cook hires the best people! See you in about three months when it's time to service my system for Winter.
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By Matthew B. on 07/31/19
Sonny O. Was an absolute rockstar! He came in with a positive attitude answered all my little questions and did his job quickly and completely while keeping things safe and clean! He is a keeper! Thank You Ray O. Cook!

By Joy’ce W. on 07/27/19
Thomas came over late to fix the A/C unit. He has impressed us with his knowledge, fast arrival time, & speedy work. I will gladly work with this company again for our repair work.
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9167846525

Select any employee to see all their reviews.

Willie D
Rating:
105 total reviews!
Paul M
Rating:
102 total reviews!
Zak K
Customer Service Rep.
Rating:
(129 total reviews)
Teanna M
Customer Service Rep.
5 Years
Rating:
(3 total reviews)
Danny P
10 Years
Rating:
(99 total reviews)
Sonny O
5 Years
Rating:
(86 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Ray O. Cook Company has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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