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(815) 375-4114
By Brian D. on 05/15/18
(no comment)

By Mary and Rich C. on 05/06/18
Harry was great to deal with. He walked us through the process and made everything easy. Mike was quick and efficient with the install. He explained everything before he left making sure there were no questions. Everything has been great and as they said it would be. No complaints.

By Mia L. on 04/02/18
(no comment)

By SF W. on 03/16/18
Talk about a great product, follow-up and service... Oh yeah! 3/16/2018 SubmitSubmitSubmitSubmitSubmitGuest A few months ago, I began getting calls from Carol, a representative at Rainsoft / Aqua Solutions. She provided a simple reminder that it was time for servic...
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Talk about a great product, follow-up and service... Oh yeah! 3/16/2018 SubmitSubmitSubmitSubmitSubmitGuest A few months ago, I began getting calls from Carol, a representative at Rainsoft / Aqua Solutions. She provided a simple reminder that it was time for service (I’d actually forgotten). She was polite and cordial, though I wasn’t able to speak with her very long due to the nature of my business. She set up a time to call back that was more convienent for me. She met those times and dates and was very open to my questions as to what the service would entail and the approximate low and high costs for my budget. My service appointment was yesterday (3/15/18) between 12pm and 3pm with a one hour service time. *My business is predicated upon four things: knowledge, fair pricing, punctuality and quality of service*. The assigned service technician was Alvin Ward. He called to confirm his arrival time approximately 30 minutes ahead of his scheduled arrival time and his arrival was punctual. He was neatly dressed in uniform, with a tone that was both courteous and professional. He stated exactly what service he was here to perform which coincided with what I’d discussed with Carol from Aqua Solution who scheduled the appointment. Alvin was clear and concise in the description of what he was doing while he went meticulously through my system, pre-testing the water, item by item checking, inspecting and replacing the filters, membrane, seals, valves, junctions and other associated connections, as well as post service testing and pressurizing of the system. He cordially explained what he was doing and why it was important. This is reminiscent of what my clients expect of me, so, his attention to detail, depth of knowledge and professionalism is greatly appreciated. Alvin said something that is a hallmark of a cunsummate professional, (Alvin, I hope that I quote you correctly here,) “I wouldn’t want any less service in my own home”. Kudos to you young man... This morning, Carol called to inquire about the quality of service, punctuality and if I was kind enough to provide a review. Carol, of course I will... To the upper training management support team at Rainsoft / Aqua Solutions: I sincerely hope that your team consists of personnel of the caliber of Alvin Ward. If not, please consider him as a role model, and potential leader in your establishment. Don’t sleep on excellent personnel and their potential. Digitally signed, Shawn F Whiteside PS: If I come across any of my clientele to whom is in the market for water treatment, I’ll be sure to directly send them to Carol for assistance as I’ve had absolutely no issues with my system and it’s proven it’s worth in my home.
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By SF W. on 03/16/18
A few months ago, I began getting calls from Carol, a representative at Rainsoft / **** ********s. She provided a simple reminder that it was time for service (I’d actually forgotten). She was polite and cordial, though I wasn’t able to speak with her very long...
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A few months ago, I began getting calls from Carol, a representative at Rainsoft / **** ********s. She provided a simple reminder that it was time for service (I’d actually forgotten). She was polite and cordial, though I wasn’t able to speak with her very long due to the nature of my business. She set up a time to call back that was more convienent for me. She met those times and dates and was very open to my questions as to what the service would entail and the approximate low and high costs for my budget. My service appointment was yesterday (3/15/18) between 12pm and 3pm with a one hour service time. *My business is predicated upon four things: knowledge, fair pricing, punctuality and quality of service*. The assigned service technician was Alvin ****. He called to confirm his arrival time approximately 30 minutes ahead of his scheduled arrival time and his arrival was punctual. He was neatly dressed in uniform, with a tone that was both courteous and professional. He stated exactly what service he was here to perform which coincided with what I’d discussed with Carol from **** ******** who scheduled the appointment. Alvin was clear and concise in the description of what he was doing while he went meticulously through my system, pre-testing the water, item by item checking, inspecting and replacing the filters, membrane, seals, valves, junctions and other associated connections, as well as post service testing and pressurizing of the system. He cordially explained what he was doing and why it was important. This is reminiscent of what my clients expect of me, so, his attention to detail, depth of knowledge and professionalism is greatly appreciated. Alvin said something that is a hallmark of a cunsummate professional, (Alvin, I hope that I quote you correctly here,) “I wouldn’t want any less service in my own home”. Kudos to you young man... This morning, Carol called to inquire about the quality of service, punctuality and if I was kind enough to provide a review. Carol, of course I will... To the upper training management support team at Rainsoft / **** ********s: I sincerely hope that your team consists of personnel of the caliber of Alvin ****. If not, please consider him as a role model, and potential leader in your establishment. Don’t sleep on excellent personnel and their potential. Digitally signed, Shawn * ********* PS: If I come across any of my clientele to whom is in the market for water treatment, I’ll be sure to directly send them to Carol for assistance as I’ve had absolutely no issues with my system and it’s proven it’s worth in my home.
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By SF W. on 03/16/18
A few months ago, I began getting calls from a representative at Rainsoft. A simple remind that it was time for service (I’d actually totally forgotten). She was polite and cordial and though I wasn’t able to speak with her very long due to the nature of my bus...
(View More)
A few months ago, I began getting calls from a representative at Rainsoft. A simple remind that it was time for service (I’d actually totally forgotten). She was polite and cordial and though I wasn’t able to speak with her very long due to the nature of my business and set up a time to call back that was Moe convienent for me. She met those times and dates and was very open to my questions as to what the service would entail and the approximate low and high costs for my budget. My service appointment was yesterday (3/15/18) between 12pm and 3pm with a one hour service time. *My business is in the predicated upon four things: knowledge, fair pricing, punctuality and quality of service*. the assigned service technician was Alvin Ward. He called to confirm his arrival time approximately 30 minutes ahead of his scheduled arrival time and arrived was punctual, arriving right at noon. He was neartly dressed in uniform, his tone was professional and stated exactly what service he was here to perform (which was exactly as I’d discussed with Carol from Aqua Solution who scheduled the appointment. Alvin was clear and concise in he description of what he was doing while he went meticulously through my system, pre-resting the water, item by item checking and replacing the filters, membrane, seals, valves, junctions and other associated connections, post service testing and pressurizing the system. He cordially explained what he was doing and why it was important. This is reminiscent of what my clients expect of me, so, his attention to detail, depth of knowledge is greatly appreciated. Alvin said something that is a hallmark of a cunsummate professional, (Alvin, I hope that I quote you correctly here,) “I wouldn’t want any less service in my own home”. Kudos to you young man... This morning, Carol called to inquire about the quality of service, punctuality and if I was kind enough to provide a review. Carol, of course I will... To the upper training management support team at Rainsoft / Aqua Solutions: I sincerely hope that your team consists of personnel of the caliber of Alvin Ward. If not, please consider him as a role model, and potential leader in your establishment. Don’t sleep on excellent personnel and their potential. Digitally signed, Shawn F Whiteside PS: If I come across any of my clientele to whom is in the market for water treatment, I’ll be sure to directly send them to Carol for assistance as I’ve had absolutely no issues with my system and it’s proven it’s worth in my home.
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By Ron and Janeen F. on 12/05/17
We've had a Rainsoft soft water machine for years now. It seems to be pretty much self-sustaining but recently we had what turned out to be a clog in the salt tank feed line. Mike was dispatched and sized up and corrected the problem quickly. Though it may not have...
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We've had a Rainsoft soft water machine for years now. It seems to be pretty much self-sustaining but recently we had what turned out to be a clog in the salt tank feed line. Mike was dispatched and sized up and corrected the problem quickly. Though it may not have been necessary he also put in a new pipe and tuned up the machine and reset the settings. He was polite, polished and professional. My wife and I were quite happy with his service. And Carol was most helpful when we called with questions. The company really does an excellent job
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By Michael C. on 11/11/17
Alvin was tremendously helpful, courteous and knowledgeable!

By Soledad Q. on 10/30/17
Excelent profesional and kind service. Alvin was the technician that came to my home, very knowledgeable besides the service he provided good advice for better use and maintenance of the system.

By Bill M. on 10/15/17
Mike has always been able to assess and fix anything on our aging unit. Yesterday he installed a complete new system...his work was excellent (you can always tell by the soldered joints...a minimum of solder was used and no dripping). We loved the system and the company.

By Tony K. on 10/14/17
Our sales rep was very professional and knowledgeable. We signed the contract and Mike ***** arrived the following day for install. He worked very hard and quite late to get the job done. Very courteous and professional. Impressive young man. Completed the job as p...
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Our sales rep was very professional and knowledgeable. We signed the contract and Mike ***** arrived the following day for install. He worked very hard and quite late to get the job done. Very courteous and professional. Impressive young man. Completed the job as presented and left everything very neat. Well done for sure
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By Michael L. on 10/09/17
Great, hardworking, personal install work. Really made sure we understood how everything worked and worked his butt off till nearly 8 PM.

By Jack M. on 10/08/17
Frank is a very knowledgeable guy about the water and system that he sells. He is very excited about the products he sells, and believes in the product and definitely. If more people were as nice, courteous and kind as Frank, then there will be a lot more salesman...
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Frank is a very knowledgeable guy about the water and system that he sells. He is very excited about the products he sells, and believes in the product and definitely. If more people were as nice, courteous and kind as Frank, then there will be a lot more salesman. Mike is a very good installer. Before he came he gave us an estimate of when he will be here. He stayed way past normal working hours to finish the job. Anything that I did not like he fixed it immediately or gave other options on how it should be done. Overall I was very pleased with the service and install.
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By Rebecca and Clayton S. on 10/06/17
They were very knowledgeable and professional.

By William S. on 10/04/17
We had the Rain Soft syztem put in our house Saturday, Sept. 30. Our water has a very high sulpher content and the house and clothing always smelled like rotten eggs. Within a very short time the smell and bad taste in the water was nearly gone. And there has been ...
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We had the Rain Soft syztem put in our house Saturday, Sept. 30. Our water has a very high sulpher content and the house and clothing always smelled like rotten eggs. Within a very short time the smell and bad taste in the water was nearly gone. And there has been a steady improvement ever since. I am already singing the praises of this system to my neighbors.
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By Kathy B. on 10/04/17
Our salesman was excellent--took his time explaining the quality of our well water and all the tests he took. We have enjoyed our new system over the past weeks and the installation was skillfully done by the technician. We feel that we have made a great investment with Rainsoft.

By Herman S. on 09/15/17
They were very professional and l am very impressed with product

By Rick M. on 07/29/17
This is something I have been wanting for a long time and now with owning a house for the first time I was able to make this happen. From washing dishes, my car, my clothes, and drinking water with the reverse osmosis it really does make life better. I never reali...
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This is something I have been wanting for a long time and now with owning a house for the first time I was able to make this happen. From washing dishes, my car, my clothes, and drinking water with the reverse osmosis it really does make life better. I never realized before how hard my water was before Cody from RainSoft tested it out at my house and he even came back to my house about 3 weeks later to test it again, in which there was a huge difference! I ordered all of there services, the clean start for the washing machine, in which it is pretty cool to watch the oxidized bubbles of water, the uv air purifier that goes in your vent from the furnace, and the reverse osmosis with the water softener. It is not cheap but I think a few years of paying something off that will benefit me for the rest of my life will be worth it. Also, what is really nice is even if I do move the system comes with me and they will uninstall and reinstall into your new house!
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By Dane R. on 07/27/17
Great service, knowledgeable employee, flexible staff, and very responsive faculty that did everything within their power to be accommodating. Highly recommend contacting them at the very least to get a pressure free idea of your options.

By Janel M. on 07/26/17
Absolutely great service : came on time , knowledgeable , replaced defective equipment immediately !
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CALL TO SCHEDULE
(815) 375-4114

Select any employee to see all their reviews.

Mike L
Rating:
18 total reviews!
Rainsoft of Chicago Team
Rating:
9 total reviews!
Carol L
Customer Service Rep.
Rating:
(5 total reviews)
Liz N
Customer Service Rep.
Rating:Just Launched
Doug B
Rating:
(3 total reviews)
Frank B
Rating:
(3 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Rainsoft of Chicago has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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