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By Rebecca C. on 06/25/19
great service

By Andre B. on 06/25/19
**** does a great job of explaining what needs to be done, why and how long he thinks it will take to get the job done. Too many people under estimate the importance of regular maintenance until a premature equipment failure occurs, not to mention increased power c...
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**** does a great job of explaining what needs to be done, why and how long he thinks it will take to get the job done. Too many people under estimate the importance of regular maintenance until a premature equipment failure occurs, not to mention increased power consumption (ie: dirty exterior coils that result in increased head pressure).
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By Angela S. on 06/24/19
We have used RS Mechanical for about a year for maintenance of our refrigeration systems. There is always an issue when the come in, so they always have to come back to redo one or two pieces of equipment. We have tried to be understanding, but what is most unfortu...
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We have used RS Mechanical for about a year for maintenance of our refrigeration systems. There is always an issue when the come in, so they always have to come back to redo one or two pieces of equipment. We have tried to be understanding, but what is most unfortunate is that the leve of costumer service is just not there. We always met with an attitude or a rebuttal. Just today, we called for a leak on one of our ice machines, one that was supposedly serviced last week. To our surprise the tech that assessed the issue did not consult, and went ahead and "fix and issue, and clean the machine" and deliver an invoice for over $200. When we questioned the charged, he directed us to call the office, and the office directed us to a manager, unfortunately we are still waiting for the call back. In the mid-time the tech still waiting to be paid. When we explained we could not paid for work we did not requested, he stated he was going to turn the ice machine back to the setting were he found it and we could deal with it when "it really becomes a problem" The lack of professionalism when dealing with customers is appalling. I am not sure if the fact that we are Latin American women, allows then to think that this kind of attitude is appropriate. We are now shopping for a new refrigeration maintenance partner.
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By Eric S. on 06/21/19
Continue to be happy about the work R & S does. They recently came out for a routine check up for the plan we signed up for. Nathaniel was just as friendly now, as he was the first. He was polite and gave good explanations. I will continue to use R&S and I will con...
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Continue to be happy about the work R & S does. They recently came out for a routine check up for the plan we signed up for. Nathaniel was just as friendly now, as he was the first. He was polite and gave good explanations. I will continue to use R&S and I will continue to recommend them to everyone.
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By John B. on 06/21/19
He did fine. I like the photos that were taken and sent....pretty smart. Good sales dude too. Got me on the UV. Since I'm familiar with that technology for disinfecting drinking water and waste water effluent, had to have it.

By Tamera H. on 06/20/19
Great same day appointment! Hurley was on time, curtious, professional, and explained everything he was doing step by step. Through inspection, even the crawl space to make sure everything was working properly. Thank you so much for fixing the system and taking care of us!

By Shawn G. on 06/20/19
The team at R & S Mechanical are courteous, responsive and professional. They've provided great service.

By Jim A. on 06/17/19
Jordy serviced our two furnaces and did a great job. He is honest and didn't try to tell us we needed new units even though both furnaces are 20 years old. We had been using another company but switched to R & S when the other company tried to tell us that one of...
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Jordy serviced our two furnaces and did a great job. He is honest and didn't try to tell us we needed new units even though both furnaces are 20 years old. We had been using another company but switched to R & S when the other company tried to tell us that one of our furnaces was unsafe and needed to be replaced immediately. Highly recommend R & S. Robert did a great job fixing our leaking drainage pipes and inspecting our plumbing! Hurley was great at explaining why our 21 year old system should be replaced rather then put a ton of money into fixing it. Jordy came out in the evening when our air conditioner stopped running and quickly diagnosed the problem and quickly had it fixed.
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By Denny I. on 06/15/19
Awesome people and service!

By Janet D. on 06/13/19
Always great to see the technician as he is very prompt, courteous and takes no time to identify the issue. He always wears his booties which is very near and dear to my heart and it keeps my floors clean. Great service from Hurley,

By Donna H. on 06/11/19
Very professional and took his time to do a good job checking our AC.

By Al N. on 06/08/19
Nate was a competent, efficient, and thorough HVAC technician. I look forward to continued excellent service with R&S Mechanical and Nate.

By June D. on 06/08/19
I have been a regular customer for about 2 years. These guys do a great job. Just had the UV light and humidifier installed. My home already feels more comfortable. Byron the customer service rep was so helpful and patient with me. We all know how aggravating ...
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I have been a regular customer for about 2 years. These guys do a great job. Just had the UV light and humidifier installed. My home already feels more comfortable. Byron the customer service rep was so helpful and patient with me. We all know how aggravating it is to have our HVAC unit not work properly. These guys are awesome.
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By David H. on 06/05/19
I have been using R&S for a while now for routine maintenance and have always been happy with them. Their technician, Hurley, is always honest and non-pressuring... he makes recommendations, but is never pushy and is honest when it's something that isn't urgent or ...
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I have been using R&S for a while now for routine maintenance and have always been happy with them. Their technician, Hurley, is always honest and non-pressuring... he makes recommendations, but is never pushy and is honest when it's something that isn't urgent or can wait to be fixed. I plan on continuing to use R&S based on his expertise and honest approach.
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By Al P. on 06/04/19
Always a good experience with R&S

By Donna P. on 06/04/19
Great service!! Can always count on them!!!

By Cynthia B M. on 06/01/19
Tracey was excellent. He determined the problem, fixed it efficiently and gave feedback promptly. Excellent technician.

By Lynn D. on 06/01/19
Great service, professional and employees that will bend over backwards to help their customers!! I would highly recommend R & S Mechanical for your heating and air conditioning needs.

By Justin F. on 05/30/19
On time, friendly and knowledgeable

By Craig A. on 05/30/19
Great office and field technician. Punctual and professional. A definite recommendation!!!
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