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By Teresa H. on 03/16/19
Dontray was very friendly, knowledgeable of the Nest thermostat features and took the time to show us how it use it. He helped us get it connected to WiFi and set up the app. He was very patient and never told us to go to UTube and watch a video to get it set up.

By Bob O. on 03/15/19
a week ago- Excellent company. Installer was knowledgeable, on time and kept us posted on everything he was doing. Stuck with it until it was done and done right. Couldn't be happier. Have other property that needs splits. Plan to get them to do those also.

By Scott on 03/14/19
I just want to give a big thank you to Mike and Scott for getting us right on our furnace. We was without heat for a month and a half. We got ripped off by one company. RS Andrews got us right and furnace is working properly. They were very professional and friendl...
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I just want to give a big thank you to Mike and Scott for getting us right on our furnace. We was without heat for a month and a half. We got ripped off by one company. RS Andrews got us right and furnace is working properly. They were very professional and friendly. Everything was explained to us about what was going on. They took the time to do the job right. I would definitely use RS Andrews again and recommend their services.
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By diane m. on 02/22/19
Valencia was great and very helpful.

By Linda W. on 02/21/19
Provide excellent service; professional and great attitude.

By Zack Sparks, J. on 02/12/19
Valencia W. was on time as expected. She was very cheerful and easy to talk too. When I had questions she was very knowledgeable and clear in your answers. Valencia was very thorough as she went about her inspection of my heating system. I was very impres...
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Valencia W. was on time as expected. She was very cheerful and easy to talk too. When I had questions she was very knowledgeable and clear in your answers. Valencia was very thorough as she went about her inspection of my heating system. I was very impressed as she displayed must caution in carefully carrying the ladder ( which appeared to be heavy) up the stair case protecting the walls and stair rails. I am sure she is a valued employee.
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By Joyce M. on 02/06/19
(no comment)

By JEFF R. on 02/02/19
Bryan came out on a Saturday to install a part, which he quickly did. The system functioned but soon shut down again. Brian spent additional time troubleshooting the system and didn't finish until he was certain we had a safely running system and heat. I would d...
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Bryan came out on a Saturday to install a part, which he quickly did. The system functioned but soon shut down again. Brian spent additional time troubleshooting the system and didn't finish until he was certain we had a safely running system and heat. I would definitely recommend RS Andrews and thank Bryan for his dedication to customer service and a job done right!
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By RAYMOND C. on 02/02/19
Charles Bennett is truly a professional. In reality he saved me future dollars by replacing the fuse box with the newer type which should have been done in July 2018 when I had a bad fuse as we did this time. Mr. Bennett deserves recognition for his knowledge.

By RAYMOND C. on 02/02/19
Charles Bennett is a gentleman and a scholar. Was very professional, is very knowledgeable and did an excellent job to get us up and running again. We had a bad fuse which was replaced in July 2018. Charles mentioned the new fuse box that would prevent this type o...
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Charles Bennett is a gentleman and a scholar. Was very professional, is very knowledgeable and did an excellent job to get us up and running again. We had a bad fuse which was replaced in July 2018. Charles mentioned the new fuse box that would prevent this type of problem. This box should have been installed the first time we had this problem in July 2018. I watched Charles install this box which is expensive for us retired folks. But is cheaper than replacing those fuses every few months. Charles we appreciate your advanced effort in getting us back up and running. Your professionalism and completing the job with the highest of excellence If I have any more problems I would appreciate you as the tech. Hopefully we will not break down again. LOL!! THANK YOU CHARLES! You deserve a promotion and a great raise in pay!!
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By Bill M. on 01/31/19
My service technician (Valencia) was very personable, professional, knowledgeable and most of all courteous during her service. This is the second time that she has serviced my systems and I am very pleased and confident that my system will continue to work throughout the year.

By George on 01/30/19
RS Andrews thank you for the good service to my new system and for the great technician.

By Wayne H. on 01/30/19
Valencia Williams was the technician who checked on my HVAC. She was here promptly at 8:30 am. I was so pleased to see she was our service technician-she was here once before last year. I have learned more about my unit from her , than anyone else( especially ab...
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Valencia Williams was the technician who checked on my HVAC. She was here promptly at 8:30 am. I was so pleased to see she was our service technician-she was here once before last year. I have learned more about my unit from her , than anyone else( especially about the filters). She is knowledgeable and efficient. I wish she would always be our service technician. Thank you!
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By Bryan S. on 01/28/19
Thank you to Valencia W. for the maintenance check on our AC/Heat. She was prompt, professional, and friendly.

By F CAROL G. on 01/28/19
Link to Facebook did not work.

By George on 01/27/19
Mrs. Valencia W was completely outstanding. Since she enter the door communication was the key from getting my HVac Maintance to a unique experience. She took the time to. Ask me questions about the system and ways to improve it with the time to a achieve a better...
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Mrs. Valencia W was completely outstanding. Since she enter the door communication was the key from getting my HVac Maintance to a unique experience. She took the time to. Ask me questions about the system and ways to improve it with the time to a achieve a better performance on my HVac. Very professional and honest technician. Hard to find a good one now days....Really impressed with The costumer service that she came up with....Thank you for your great magnificent service.
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By MOLLY K. on 01/20/19
The prompt and courteous service I received was very much appreciated. The tech who came out, Jason, quickly assessed the problem, and did an excellent job of explaining what was wrong with the unit. Thank you so much for the excellent service!

By KAYTE B. on 01/18/19
Khalif was personable and very professional He explained my system and welcomed any personal questions regard my system. He is an asset to RS Andrews.

By Kenneth T. on 01/17/19
Ms Williams was very Proficient and professional.

By Angela A. D. on 01/16/19
We appreciate the professional service of the R. S.. Andrews Technician. The Company faithfully provides timely maintenance checks to our system. We highly recommend R. S. Andrews of Tidewater.
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CALL TO SCHEDULE
757-488-9611

Select any employee to see all their reviews.

Valencia W
2 Years
Rating:
134 total reviews!
Loretta C
25 Years
Rating:
111 total reviews!
Brenda G
Customer Service Rep.
20 Years
Rating:
(56 total reviews)
Laurie A
Customer Service Rep.
15 Years
Rating:
(16 total reviews)
Jay K
10 Years
Rating:
(104 total reviews)
Nichole M
1 Year
Rating:
(70 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period RS Andrews of Tidewater has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at RS Andrews of Tidewater. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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