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By Ed & Boe K. on 03/19/17
I've been a customer of Pure Water for a number of years now and I wouldn't let anyone but Jim touch my system. I also had the privilege to meet with Austin last year in reference to replacing my old system based on inspection by Jim. My wife and I concurred with...
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I've been a customer of Pure Water for a number of years now and I wouldn't let anyone but Jim touch my system. I also had the privilege to meet with Austin last year in reference to replacing my old system based on inspection by Jim. My wife and I concurred with their findings. Jim installed the system on the day he said he would be here and all went very well. We are very pleased with the new system. As for dealing with the office. You'll not find a more pleasing and kind person than Kristina. She makes sure that appointments are met and if Jim can't make it for some reason, Kristina will make sure that another appointment will met our needs. I would highly recommend Pure Water as the place to go for any and all of your water system problems.
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By Tim & Joanne B. on 03/14/17
Jim just has a great manner and will be hard to replace.

By Carlos C. on 02/25/17
Jim provided excellent service to my water system, and he is accountable for what he does. He is the number one in the industry,

By Warren & Mary B. on 02/20/17
Jim C. has been a dutiful and consistent representative in servicing for Pure Water. He has serviced our system for many years and I look forward to him servicing our system.

By Eric & Jean S. on 02/20/17
Jim was very thorough and did a great job! He took the time to explain and answer all my questions. We are very happy with Pure Waters service. Thank you Pure Water

By Creston & Vicki A. on 02/15/17
Service was performed quickly and completely, Employees are very nice

By Fred B. on 01/13/17
Original service call was before Christmas, a few days later we realized we had a leak under the sink from the filter, called and you were closed for the holiday and obviously nobody checks for messages. On your we were called but we were not able to get service un...
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Original service call was before Christmas, a few days later we realized we had a leak under the sink from the filter, called and you were closed for the holiday and obviously nobody checks for messages. On your we were called but we were not able to get service until Wednesday 1/11/2017. I am VERY DISAPOINTED in your reaction to a problem that your service tech left us with, we had to shut off the cold water to our kitchen sink and it was off for more than 2 weeks. I do not want Matt ever to return to my house for service on my system. Over the years we have has your system Jim has spoiled us with his excellent service and Matt is nowhere near to Jim.
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By Dennis & Patricia M. on 01/06/17
We recently bought our home and had very little knowledge on the water softner and the RO system that was installed. I found the business card associated with the system and called. Kristina who was very professional and knowledgeable about the system from the pre...
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We recently bought our home and had very little knowledge on the water softner and the RO system that was installed. I found the business card associated with the system and called. Kristina who was very professional and knowledgeable about the system from the previous owners. She fit us in right away and set us an appointment with Matt. He also was very professional and knowledgeable. He explained the work he performed as he went along and informed us on how to manage the system between yearly checkups. We found both people from this company extremely customer oriented. We were very satisfied with all aspects of this company and will continue to do business with them.
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By Deanna Q. on 01/03/17
Great company. Team is always helpful, respectful and knowledgeable. This is the second system we have purchased and had serviced by this company.

By Doreen M. on 12/23/16
I was satisfied with this group of knowledgeable people. I scheduled my water testing. Austin was accommodating with his time to meet with my husband and I. With the holidays coming up, they were able to schedule an install before the holidays and 2 days after ...
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I was satisfied with this group of knowledgeable people. I scheduled my water testing. Austin was accommodating with his time to meet with my husband and I. With the holidays coming up, they were able to schedule an install before the holidays and 2 days after the testing. Everyone who helped me was wonderful. Super polite and friendly. Highly recommended.
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By Nancy R. on 12/20/16
Matt was extraordinary - very helpful, knowledgeable and friendly. He and Jim both inspire confidence in the company and its products. And Kristina is always wonderful. I highly recommend this company.

By Patricia A. on 12/20/16
This year they added Matt. I think if I could give him 13 stars out of 10 I would. Found him to be knowledgeable, clean, friendly. Kristina does a great job at working on the schedule to fit me in. Thanks Pure Water Inc.

By Greg & Lonna P. on 12/19/16
Pure water does a great job. From installation to continuing service we've been impressed. Like All State, you're in good hands with Pure Water.

By Marilyn T. on 12/13/16
Jim has been servicing our water system since we bought our house 12 years ago and his service has always been great. We just replaced our antiquated system. Something must not have seated quite perfectly - when he found out about it, he came at the end of his alre...
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Jim has been servicing our water system since we bought our house 12 years ago and his service has always been great. We just replaced our antiquated system. Something must not have seated quite perfectly - when he found out about it, he came at the end of his already-scheduled day to make sure it was taken care of ASAP. It's nice to work with folks who always do the right thing by their customers!
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By Keith & Jeannie E. on 12/08/16
(no comment)

By Pat M. on 11/29/16
Fantastic group and Jim is the best. They are always so polite and friendly and.....always do as they promise! Highly recommend them.

By Pam L. on 11/11/16
Pure Water is very easy to work with and accommodating schedule wise. They arrive on time and always with a contagious smile and positive attitude. I've been using them for years and they're very thorough at checking my system out. No sales pressures either. The...
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Pure Water is very easy to work with and accommodating schedule wise. They arrive on time and always with a contagious smile and positive attitude. I've been using them for years and they're very thorough at checking my system out. No sales pressures either. They remind me of the"Mom and Pop" businesses from years gone by that you don't see much of today.
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By Tom C. on 11/08/16
The Secretary of pure water did not call us back as we were promised

By Khoa N. on 11/08/16
Kristina was friendly called ahead to let me know Jim was on his way. Jim showed up on time at 830 am as promised. He worked systematically and efficiently to find to source of the obstruction in my filter system. I had a million questions and he answered them a...
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Kristina was friendly called ahead to let me know Jim was on his way. Jim showed up on time at 830 am as promised. He worked systematically and efficiently to find to source of the obstruction in my filter system. I had a million questions and he answered them all while continuing to work. When he left, my water pressure was back to normal and the water in my home was clear again.
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By Janet L. on 10/31/16
Company secretary, Christine, called for our annual water service . We appreciate her punctuality and courtesy call . Designated Service Pro ,Matthew M. , came equipped with all the needed items in his truck keeping his line of work efficient and professiona...
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Company secretary, Christine, called for our annual water service . We appreciate her punctuality and courtesy call . Designated Service Pro ,Matthew M. , came equipped with all the needed items in his truck keeping his line of work efficient and professional . He works neatly around a given space leaving no mess with the owners in mind having brought clean towels , disposable gloves , padded knee straps and most of all focused in his work . MAtthew M. also made sure his work is done with precision . Matthew M. serviced with a smile and friendliness . Our water concerns and inquiries were responded with enthusiasm leaving us with a peace of mind that Pure Water Inc. stands behind their products .
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* Total number of reviews and star-ratings are based on data collected during the time period Pure Water Inc. has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Jim C has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
140 total reviews
I am from the Sacramento area and have been working in the water treatment industry for over 30 years. I enjoy spending time with my family, working on different projects and going to concerts and special events.
By Joan P. on 03/22/16
Jim, did an excellent job. We give him a rating of 10 out of 10. Thank you from the Pacheco family.

By Kristin O. on 03/21/16
Jim just installed my system. Very professional. He's very knowledgeable. Can't wait for my soft water!!

By Jeremy C. on 03/11/16
Great service. On time. Professional. Quality work.

By Ed & Boe K. on 03/11/16
We have been dealing with PureWater for several years now and have had nothing but great service from them. Any time we've called their office Kristina has always been very polite and helpful. When we had a maintenance issue with our system we could always count ...
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We have been dealing with PureWater for several years now and have had nothing but great service from them. Any time we've called their office Kristina has always been very polite and helpful. When we had a maintenance issue with our system we could always count on Jim to be on time and very knowledgable of our system. Recently, based on our yearly service call, Jim recommend we consider upgrading our water softener since it's over 20 years old. After speaking with Austin about our options, we took the step to upgrade our system. My wife immediately noticed the difference in the softness of our water. Thanks to PureWater we can now be assured that we don't have to worry about our water system for years to come.
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By cassandra k. on 03/09/16
This is my first time using Pure Water. Everyone there was professional and had great customer service, especially Pat and Kristina. Jim came out and evaluated and serviced my water softener. He was professional yet funny, nice, and knowledgeable. He did a great...
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This is my first time using Pure Water. Everyone there was professional and had great customer service, especially Pat and Kristina. Jim came out and evaluated and serviced my water softener. He was professional yet funny, nice, and knowledgeable. He did a great job and showed me areas of concern and how he was going to fix/solve them, and answered my many questions. Job well done! Thank you!
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By Wendy on 03/09/16
Jim C has been our technician for years. He keeps our Hauge Water Sytem in excellent working shape and knows his business.

By Karen O. on 03/08/16
Jim always does an excellent job servicing my water filter system. And my dog really likes him.

By Diane B. on 03/03/16
Jim is always on time, friendly, and knowledgeable

By Jennifer on 03/02/16
Suddenly had one of our Reverse Osmosis filter containers leak today. Jim came to the rescue. Excellent customer service always with Jim. Always makes sure we are taken care of. Thanks also to the office staff for making sure we were taken care of today by Jim...
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Suddenly had one of our Reverse Osmosis filter containers leak today. Jim came to the rescue. Excellent customer service always with Jim. Always makes sure we are taken care of. Thanks also to the office staff for making sure we were taken care of today by Jim. Excellent customer service goes out to the office staff for their great communication skills.
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By Yury D. on 03/02/16
Great service, answered all my questions and took time to check the whole water system. Will use again

By Lawrence C. on 03/01/16
Jim was very friendly and helpful. He made it a point to explain to me in the ins and outs of the unit and also gave me tips on how to maintain it.

By John & Sharon G. on 03/01/16
It was my water softner installation. Jim did a great job.His partner did a great job also.Very professional. Thank you...Water tastes better already.

By Deborah S. on 02/29/16
There is a water system in a rental house we just moved into. After living in a city that had terrible water, very hard and always smelling like chlorine, it was nice to have a water system. We received a card from this company right around the same time we moved i...
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There is a water system in a rental house we just moved into. After living in a city that had terrible water, very hard and always smelling like chlorine, it was nice to have a water system. We received a card from this company right around the same time we moved in, advising that the system was due for maintenance. The RO system was not working under the sink properly, so I decided to invest our own money to get the system up to par. Even though it was a bit costly for the service, I received nothing but great customer service from this company. They kept me informed and sent reminders for the service date, informed of costs ahead of time, and were punctual. Jim came out to do the service and was very informative and was able to provide information on the system to me. Thanks for the great customer service Pure Water!
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By Patricia R. on 02/27/16
Jim was friendly, courteous, answered my questions,& got the job finished in a timely manner. Just wished service was not so expensive, since my income is only social security of 719.00 a month,& it did not go up this year, but everything else did...

By Paul & Barbara D. on 02/24/16
Jim has provided us with excellent service on our water system for ~ 4 years. I would recommend Jim to anyone. Paul

By Aurthur D. on 02/24/16
Jim has provided us with excellent service on our water system for ~ 4 years. I would recommend Jim to anyone. Paul

By Chris A. on 02/23/16
Very good service. I would highly recommend

By Chan P. on 09/30/15
I would give 10 stars if posible. The sales rep was very knowledgable and friendly, the installation was fast, neat, and efficient. I wouldn't go back to tap water if you paid me! Thank you guys for the service.

By Karen & S. on 12/10/14
"We bought our first Pure Water Inc. water softener when we purchased our home in the 80s. All of our water using appliances, water heater, dish washer, faucets, washing machine, sinks, and bath tubs were still working and looking great after 20 years; while I noti...
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"We bought our first Pure Water Inc. water softener when we purchased our home in the 80s. All of our water using appliances, water heater, dish washer, faucets, washing machine, sinks, and bath tubs were still working and looking great after 20 years; while I noticed my neighbors that didn't have a Pure Water Inc. system were remodeling and replacing their appliances every so often. We believe it had everything to do with our Pure Water Inc. system. We are so happy that while attending a Home Show we ran into Pure Water Inc. QUALITY WATER again and decided to update everything, when we found out they had an updated WATERMAX that removed much more from the water (including chlorine) than our original water softener did. Our water treatment appliances were starting to look dated and were not as efficient as they should be, so we upgraded. We enjoy the benefits of having Pure Water Inc. water, softer skin, longer lasting appliances and pipes, great tasting water in the whole house, and all of the money we save on soap and cleaning products. Thanks Pure Water, Karen and Syndie, Sacramento"
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By Brent B. on 11/30/12
"When we moved into our house we had rusty copper pipes that at random would start leaking due to the high acidity water coming from our well! I personally called several water conditioning companies and checked out different water treatment systems in great detail...
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"When we moved into our house we had rusty copper pipes that at random would start leaking due to the high acidity water coming from our well! I personally called several water conditioning companies and checked out different water treatment systems in great detail. I found the Pure Water Inc. Water Max would be the right system for the application that we needed in order to lower the acidity in our water and to hopefully prevent more pipes from bursting inside our house. We actually had three leaks within 12 months before our system was installed. It is now been approximately 15 months and we have not had one leak since the new system had been installed. Now the bonus for us is having soft water for our appliances inside the house! When we first moved into the house we had to replace the dishwasher after three months. The dishwasher being used with hard water and untreated water already created rust inside the dishwasher and it looked 20 years old. Once we had your system installed our dishwasher looked brand-new along with our washing machine, which inside of it is stainless steel it also looks brand-new! I was able to remove the green lining in all our toilets with some scrubbing and they also look brand-new after the soft water is now going through our house! As far as maintenance, we have not had a single maintenance issue in the 15 months which has been wonderful. We have six people in our house and we use a lot of water and I add one 50 pound bag of salt every other month! So the cost of salt really is unmeasurable! Pat you have been wonderful to us and Pure Water Company in Penryn... have been great to work with! Thanks Pure Water, Brent Browning"
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