I have done several Commercial Water Heaters using Pure-Line Plumbing. I would easily say that TJ is among the most knowledgeable and professional installers in NC. He has worked on a variety of different products from tankless, Lochinvar, AO Smith, State, Bradford White, and even PVI. I have yet to find him or Pure-Line a challenge they are not prepared for. I cannot recommend this company highly enough. If you're in a crunch, they need to be your first call!
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Pure-Line Plumbing provided professional service encompassing every aspect of service that is meaningful to me. They kept me informed of arrival times, explained options to my problem, arrived on schedule, and completed the work in a meticulous and professional manner. They will be contacted the next time I have a plumbing problem.
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Edwin at Pure-Line Plumbing did an outstanding job in installing my kitchen sink piping after having new counters installed. The quality of his work and level of professionalism exceeded expectations. After finishing the plumbing job, Edwin got the stove on our range working after the granite guys forgot to turn the gas back on after install. Also, he checked for leaks in the gas line while under the stove, and then took away an old toilet that I replaced last week, saving me a trip to the city dump! I have a new go-to contact in Edwin next time I need plumbing service. And I recommend that you call Edwin at Pure-Line Plumbing also next time you need plumbing service.
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My interaction with the two members of this company (Lisa and Jonathan) was the best and most satisfying one I have had in a long time. Lisa was courteous and very helpful in office matters and she passed my concerns on to Jonathan so he could contact me. She advised me when the workers would arrive and this attention to detail and thoughtful communication are key to establishing my initial perception of a company. Jonathan discussed how he would arrange my plumbing and provided a reasonable estimate. He and Jody spent two days completing the work. During the process he kept me informed of his progress and had good suggestions that were not discussed in the initial exam. Both Jonathan and Jody were professional in their work, respectful to both my wife and me, and were a delight to have in our home. There was no cursing. When they finished the job, they explained all facets of it with me. They were fastidious in their work, did not take shortcuts and provided me with a beautiful job of plumbing in my basement. I would recommend them to anybody who needed professional work done in their home and I will seek their assistance the next time I need plumbing work.
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My interaction with the two members of this company (Lisa and Jonathan) was the best and most satisfying one I have had in a long time. Lisa was courteous and very helpful in office matters and she passed my concerns on to Jonathan so he could contact me. She advised me when the workers would arrive and this attention to detail and thoughtful communication are key to establishing my initial perception of a company. Jonathan discussed how he would arrange my plumbing and provided a reasonable estimate. He and Jody spent two days completing the work. During the process he kept me informed of his progress and had good suggestions that were not discussed in the initial exam. Both Jonathan and Jody were professional in their work, respectful to both my wife and me, and were a delight to have in our home. There was no cursing. When they finished the job, they explained all facets of it with me. They were fastidious in their work, did not take shortcuts and provided me with a beautiful job of plumbing in my basement. I would recommend them to anybody who needed professional work done in their home and I will seek their assistance the next time I need plumbing work.
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I was impressed with Pure-Line Plumbing from the time I talked with the office to schedule the appointment to check for a water leak at the toilet in the guest bathroom. Everyone I dealt with was very professional and courteous. When Edwin got to my house, he was very helpful. He checked for the leak. He saw where there use to be a leak on the drywall. It was dry. Edwin checked the water meter to be certain there was not a leak at this time. He went into the crawlspace to be certain there was no apparent damage under the house. He advised me that everything looked o.k. He did not try to force me into doing any unnecessary repairs. I will recommend Pure-Line Plumbing and Edwin to anyone asking me for a plumber. THANK YOU PURE-LINE PLUMBING for a job well done.
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Very professional, polite and upbeat phone response. Made an appointment for the next day and they later called to say they had an even earlier time. The service guy was there promptly and quickly discovered the root cause of the problem. He provided a quote (no charge for coming out) and was able to fix my problem within an hour or so. The price seemed somewhat high, but then I don't have anything to compare against. Given he was on time, courteous, clean and efficient, I don't mind paying for piece of mind - and the work is guaranteed for a year. I would highly recommend them and will use them in future if I need plumbing work done.
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Very professional, polite and upbeat phone response. Made an appointment for the next day and they later called to say they had an even earlier time. The service guy was there promptly and quickly discovered the root cause of the problem. He provided a quote (no charge for coming out) and was able to fix my problem within an hour or so. The price seemed somewhat high, but then I don't have anything to compare against. Given he was on time, courteous, clean and efficient, I don't mind paying for piece of mind - and the work is guaranteed for a year. I would highly recommend them and will use them in future if I need plumbing work done.
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