Either accidentally forgetful, or not communicating all information clearly upfront? We called and requested they come out for an estimate for a big tub/shower job and they set the appointment. We were about to hang up and then they curiously asked for our billing address. Odd. When we asked why, they said there was going to be a $100 charge just for an estimate. They apparently were not even going to tell us this until AFTER they arrived? Immediately cancelled the appointment.
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Kenneth came out to our rental property today and got everything moving again! Really appreciated how thorough he and Eli were as well as their call before starting any work! They were also super patient with our community property manager and made sure that he understood the issue. Thanks! We'll definitely be using you all again in the future! Price quote was accurate and final cost stayed within the range given, which is always nice.
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Get Jennifer a picture because she earned her place on the page today! She's friendly, relatable, and was able to get us moving towards a resolution at our rental property. I appreciated her calling us back to give us confirmation and her including us on communications with our HOA to ensure payment! So glad to have had a chance to work with you all!
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This company did a great job on the installation of a gas stove in our home. They arrived on time, were considerate of our home by using shoe covers and doing the job neatly and cleaning up when they were through. They explained the scope of the work to be done, the price was fair and the personnel were professional, knowledgeable and friendly. The employees were outstanding representatives of the Pure-Line Plumbing company.
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This company did a great job on the installation of a gas stove in our home. They arrived on time, were considerate of our home by using shoe covers and doing the job neatly and cleaning up when they were through. They explained the scope of the work to be done, the price was fair and the personnel were professional, knowledgeable and friendly. The employees were outstanding representatives of the Pure-Line Plumbing company.
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Jonathan ran a new gas line for our new range, which required a permit and inspection from the city. Jonathan (and Lisa, who coordinated efficiently behind the scenes) took care of everything. He explained what he was doing and why, made sure everything would pass inspection, and put the gas line connection as close to the wall as possible to allow for the appliance to be pushed all the way back. While Jonathan was there working on the gas line, I realized we also needed a new water pipe run for the fridge, and he found time to do that the same day. Overall, Pure-Line seems like a reliable, efficient, friendly and well-run company.
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Jon saved our holiday weekend!!! The nicest most polite, prompt, professional I have ever had the pleasure to work with. We had a gas leak in our pipes and our gas service for hot water and dryer had to be shut off. He got us up and running two hours after our phone call. Five stars doesn't rate how highly I think of him. Thank you, Mary Brook
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