Josh and company were able to solve a problem with the pump in our pond which several others had failed to accomplish. Today, we called them again to investigate a problem with our main water line and we booked them to repair it. Excellent customer service! Highly professional, took time to explain the situation, offered solutions!
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The guys that came out were super helpful and knowledgeable. Really nice, too. They diagnosed and solved the problem (a clog on a complicated line) really fast. They also took the time to explain the cause of our plumbing problem, which lies in some not-so-great ideas from 40 years ago. They warned us that if we don't upgrade the system and do some major work, we'll be seeing them again to take care of more clogs. But at least for today, problem solved! Would definitely recommend.
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This was the first time we have used Puget Sound Plumbing. We had a simple job to start the pilot light on our hot water tank. I called at 5:30 on a Friday night and even though they had a full schedule two technicians were at our house by 9: am Saturday. They were awesome, the job took about 5 minutes and we were fixed. I believe we have found the plumbing and heating company for us. They were very professional took great care not to track dirt into the house. I usually don’t do reviews but these gentlemen were so great I had to in the hope this review will be read and be helpful to others. I recommend them highly.
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The techn. was a nice person, but they didnt really do much. We had a water leak outside and there wasn't much they could do. So I asked can you atleast check the crawlspace to verify there was not leak down there. The guy was down there for like a min or two and came out saying it was fine. They then wanted us to cut all the shrubs in our yard to determine where the leak was. Which was totally fine, I would have done that. But I had been interviewing multiple plumbers to get their bids etc. The next plumber then went down in the crawlspace, spent like 10-15 minutes down there and found the leak. It was actually in the crawlspace - they totally missed it, or didn't look that hard. But nice people overall it seemed like - just not sure about knowledgeable.
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When my home insurance company requested some information regarding the plumbing in my house, I called Puget Sound Plumbing and Heating. Josh Cole was dispatched immediately but due to an extremely full schedule and a number of emergencies, Josh did not arrive until a day later. However once on site he surveyed the plumbing that was requested and provided the documentation I needed. Once that was out of the way we discussed a number of other items that needed attention. The work was extensive in a couple of areas and Josh worked two full days to complete the work. He and his apprentice were respectful and considerate. I appreciated their help and would contact Puget Sound Plumbing and Heating again if needed.
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