This was the first time we have used Puget Sound Plumbing. We had a simple job to start the pilot light on our hot water tank. I called at 5:30 on a Friday night and even though they had a full schedule two technicians were at our house by 9: am Saturday. They were awesome, the job took about 5 minutes and we were fixed. I believe we have found the plumbing and heating company for us. They were very professional took great care not to track dirt into the house. I usually don’t do reviews but these gentlemen were so great I had to in the hope this review will be read and be helpful to others. I recommend them highly.
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The techn. was a nice person, but they didnt really do much. We had a water leak outside and there wasn't much they could do. So I asked can you atleast check the crawlspace to verify there was not leak down there. The guy was down there for like a min or two and came out saying it was fine. They then wanted us to cut all the shrubs in our yard to determine where the leak was. Which was totally fine, I would have done that. But I had been interviewing multiple plumbers to get their bids etc. The next plumber then went down in the crawlspace, spent like 10-15 minutes down there and found the leak. It was actually in the crawlspace - they totally missed it, or didn't look that hard. But nice people overall it seemed like - just not sure about knowledgeable.
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When my home insurance company requested some information regarding the plumbing in my house, I called Puget Sound Plumbing and Heating. Josh Cole was dispatched immediately but due to an extremely full schedule and a number of emergencies, Josh did not arrive until a day later. However once on site he surveyed the plumbing that was requested and provided the documentation I needed. Once that was out of the way we discussed a number of other items that needed attention. The work was extensive in a couple of areas and Josh worked two full days to complete the work. He and his apprentice were respectful and considerate. I appreciated their help and would contact Puget Sound Plumbing and Heating again if needed.
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When I called Puget Sound Plumbing as a last resort, after being put off by two other services, I was pleased to hear that a crew could be at my door that very day, and so they were. Joseph assessed my drain situation, heard what I'd tried to do, and then offered me an estimate which seemed a bit higher than I might have wished, but I authorized the work. He and Josh went to work, and cleared the drain with dispatch. After collecting payment and taking their leave, we discovered that clearing this kitchen drain was followed by an upflow of very smelly material in our downstairs kitchen sink. A call to Puget Sound Plumbing's dispatcher got a courteous promise to contact Joseph and Josh, to see if they could turn around and assess this new situation. They could, and did, and cleaned up this new situation as best it could be until the following day, on which they returned with even more powerful equipment. After a second estimate, and with this impressive new hardware, they cleared the lower sink drain to a free-flowing state, once again collected payment with their modern, tablet-based system, thanked us for the business, and headed off. The entire experience was made more bearable by the evident competence and courtesy of Joseph and Josh. I'll call them via Puget Sound Plumbing the next time we're in need of such help, without hesitation.
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Joseph and Josh did the work that was needed with professionalism, courtesy, and helpfulness, as well as sheer competence of the sort I'm always happy to see. What's more, when we discovered that the work we initially called for them to do in the upstairs kitchen sink, when completed, precipitated a disastrous backup in our downstairs kitchen sink, they turned around, having already completed their business transaction and headed off, and returned to make our downstairs tolerable until they could get back the next day to tackle the backup in another segment of our inadequate drainage system with more powerful tools. This they did, and completed that job, too, the next day, at a time somewhat earlier than the window to which they had previously committed. All of this work cost somewhat more than I would have hoped, but it seemed to me not unreasonable, in view of what had to be done. I'd call upon these guys and their support folks at Puget Sound Plumbing and Heating again, for this job, even if I had known how much it would cost before I started. I had good estimates for each segment of the job before they began it, and I have no complaint about the correspondence between the quality of the work and what it cost. Bravo, folks!
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Josh and Jonathan were outstanding in terms of understanding our needs, making intelligent recommends and then acting upon our repairs and upgrades in a perfectly timely and professional manners. We're delighted we called Puget Sound Plumbing and heating and will happily recommend this company and team with anyone. Thank you for a job well done!
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The technicians showed up and had a thorough explanation of our plumbing issue within a few minutes. Very well explained and worked to get as reasonable a price as they could provide. The team had our issue sorted out in less than a couple hours after showing up. Would recommend for anyone needing a fast response and a team willing to work with you for in home plumbing issues.
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