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By Lynn M. on 08/10/18
I called to tell them I had a clogged kitchen sink and the receptionist said they would be out between noon and 2pm. They arrived at 2-ish and Rick was the first person out. He ran his big restaurant size snake twice and still couldn't get the line cleaned. I ...
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I called to tell them I had a clogged kitchen sink and the receptionist said they would be out between noon and 2pm. They arrived at 2-ish and Rick was the first person out. He ran his big restaurant size snake twice and still couldn't get the line cleaned. I had to go to the vet and pick up puppies that had been their for dew claws removal. I told them I'd be 20 mins at the most. While I was there I got a call from their office to say they had to leave but they would send someone out later that afternoon. I waited from 3pm until almost 8pm for someone to arrive. I called twice asking when they would be sending someone and was told as soon as the rep finished the job he was on they would be out. Carlos is who came at almost 8pm and only had his small size snake. He said he'd hit a hard spot and it wouldn't go any further so I was probably going to have to have a new line installed. He said depending on the length of the line it could run anywhere from 2000.00 to 5000.00. Holy Moly..!!! I'm a senior, husband retired and in the hospital and I don't have that kind of money. While he was packing up though he started running water and lo and behold we found he had loosened the clog and water was running... Thank the good Lord!!! So far so good... I'm keeping my fingers crossed. Cost to have them out was 420.00 including tax... they did give us a senior discount and a 59.00 discount and the 99.00 response charge was applied to the total of the invoice... Would I use again... maybe.... but I'll be looking around more for reviews and pricing before I would even consider re-piping...
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By Kristin M. on 08/08/18
Called about a leaking hose bibb on a house we recently bought. Scheduled appointment for same day. Good communication with office staff about what time we could expect the technician when there was a slight delay. He arrived and assessed the problem, explained wha...
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Called about a leaking hose bibb on a house we recently bought. Scheduled appointment for same day. Good communication with office staff about what time we could expect the technician when there was a slight delay. He arrived and assessed the problem, explained what needed to be replaced and how it would be fixed, provided a quote, and was able to fix it on the spot. Slightly more expensive than we'd prefer but would probably use again.
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By Paul W. on 08/07/18
(no comment)

By Geoff L. on 08/07/18
Great job. Really informative and explained my options to me. And he fixed my drain!!!

By Joyce a. on 08/02/18
Was very happy until I realized I'd just paid almost $900 dollars for a new faucet and two hours for installation

By Philip J. on 08/02/18
We had a leaking shutoff valve in a bathroom vanity. Rick arrived promptly and quickly replaced the valve stopping the leak. He also fixed an unknown leak in the sink popup lever. Would use him again. Philip Johnson

By Joyce A. on 08/01/18
Carlos was great!!!Don't feel as if he tried to fool me or cheat as has happened to me .I will request him next time

By Matt B. on 07/28/18
Unbelievably high cost for what took the technician 30-40 minutes to complete. Due to price alone I won’t ever use Puget Sound Plumbing again.

By Matt B. on 07/27/18
Very professionial, very happy with their work.

By Anne B. on 07/27/18
Very professionial, very happy with their work.

By kevin h. on 07/25/18
rick and jj fixed the problem that I could not. they were professional and very helpful. wuld hire these guys again

By Pat L. on 07/25/18
ANGIE’S LIST POSTING July 12, 2018 Went exceedingly well. Rick Braden, Journeyman, and his apprentice, Dustin, explained very thoroughly that the hose bibs were attached very low to the house siding. Therefore, they had to dig a small trench in the lawn to b...
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ANGIE’S LIST POSTING July 12, 2018 Went exceedingly well. Rick Braden, Journeyman, and his apprentice, Dustin, explained very thoroughly that the hose bibs were attached very low to the house siding. Therefore, they had to dig a small trench in the lawn to be able to connect the hard-plastic hose line. Otherwise it would have kinked thus stopping the flow of water. They carefully dug, hauled off the dirt in my wheelbarrow to a spot in the backyard, added clamps to the hose line to provide a curve, and carefully attached the drip line timer the Tree Farm had supplied. They were very knowledgeable, explained the procedure in detail, and were very reassuring about their previous experience doing this type of installation. They were here two hours and cleaned up after the work was done. Rick advised me to fill the trench with pea gravel but allow room to be able to disconnect the timer in the fall. The price was around $1000 but I used a coupon for $59.50 discount. I would definitely hire again.
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By Tangie P. on 07/20/18
Rick was able to service my customer within a couple of hours of being called, he left her extremely happy & grateful for his help. I really appreciate his professionalism & willingness to make sure my customer's needs were met & satisfied!

By Carolyn S. on 07/18/18
My kitchen sink line was backed up for days. PSPH showed up within hours of my call to them right on time. The problem was explained to me so I was able to go forward with a plan to resolve the backup. Within an hour of their arrival my kitchen sink was working aga...
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My kitchen sink line was backed up for days. PSPH showed up within hours of my call to them right on time. The problem was explained to me so I was able to go forward with a plan to resolve the backup. Within an hour of their arrival my kitchen sink was working again. I was very happy with the service. Thank you.
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By Vera L. on 07/18/18
Rick Braden arrived on time, checked my water heater thoroughly, explained his recommendations, showed me how to shut off the gas to my house and water heater, and service my water heater to make it last longer. He wrote up a work order and began the work immediately.

By DeeAnn M. on 07/18/18
We are very satisfied with our service and your technician, Joseph was wonderful. Thank you.

By Stephanie C. on 07/17/18
Very nice, pleasant, helpful and informative. Rick and his coworker were professional and and patient. Rick explained what they need and can do. Answered all my questions honestly. This is our second experience and both times its been very pleasant.

By DeeAnn M. on 07/16/18
Hello, I wanted to send a note in regards to your service to our home yesterday. I located you on your website, and was delighted to have (Brianne) answer with professional, helpful, and a positive attitude. I was surprised that she was able to send me someone to ...
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Hello, I wanted to send a note in regards to your service to our home yesterday. I located you on your website, and was delighted to have (Brianne) answer with professional, helpful, and a positive attitude. I was surprised that she was able to send me someone to help us, within a couple of hours. She had a "absolutely we can do this" spirit. The young men who arrived, were Joseph Keating and I believe Jason. Right away, they were helpful, friendly, and made us feel reassured that this is all so doable. Joseph was confident, smart, skilled and knowledgeable. He did an excellent job making our necessary repairs, quickly and efficiently. He really knew his industry, and also was a great lead, but with a team way about him. We were thrilled with our experience and would definitely recommend this company to anyone. Thank you, DeeAnn McCuen
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By Becky B. on 07/13/18
Rick and Dustin were prompt, knowledgeable and very friendly. After a horrible experience with another company, it was nice to have a company that is 100% about safety and professionalism. All services were explained in terms I could understand and they investiga...
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Rick and Dustin were prompt, knowledgeable and very friendly. After a horrible experience with another company, it was nice to have a company that is 100% about safety and professionalism. All services were explained in terms I could understand and they investigated all plumbing issues in the house, even ones we didn’t know were an issue. I highly recommend using Puget Sound Plumbing and Heating, and plan to use there services on other homes.
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By Laura M. on 07/09/18
Jon was very professional and incredibly quick! I appreciated knowing the flat-rate price up front.
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