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By Janice A. on 12/30/20
Install and remove dishwasher. Service person was on time, professional and provided a very high quality of service.

By Melissa A. on 12/18/20
very polite explained features of dishwasher quick install

By Katie R. on 12/18/20
John Mayo came out late at night to diagnose the issue and he was great. He got things fixed and working again faster than we expected and gave us fair scenarios of what we could do to fix the issue and how much those choices would cost. A few days before that a di...
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John Mayo came out late at night to diagnose the issue and he was great. He got things fixed and working again faster than we expected and gave us fair scenarios of what we could do to fix the issue and how much those choices would cost. A few days before that a different plumber from the same company (Justin) had to come out and repair our toilet (completely unrelated) after a pipe burst and flooded part of our home at nearly midnight. He was also amazing and went out of his way to get the part we needed that night as well as checked several of our other plumbing fixtures to make sure they didn't have the same bad installations. We had a rough week of dealing with plumbing issues and these guys saved us both times. Thank you so much for everything. I highly recommend these guys and if I ever need plumbing services again I will be calling them.
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By Michele C. on 12/10/20
Kevin was great! He got the done job quickly, efficiently, and was friendly and professional.

By Dan P. on 12/10/20
Kevin was quick, timely, and communicated great. Very professional and respectful. Satisfied with the experience as a whole.

By Marion H. on 12/04/20
They did an awesome job. Very professional and knowledgeable.

By Carrie N. on 12/04/20
Kevin was the install tech for our new dishwasher and he went above and beyond to make sure everything went smoothly. He did a fantastic job and I would definitely use their services again.

By Marilyn E. on 12/03/20
I had a dishwasher installed. Kevin did a wonderful job. He was very professional, friendly and did an awesome job. He even pointed out some of the amazing features of my new dishwasher.

By Desiree F. on 12/01/20
Kevin C; performed an effective and professional job of replacing kitchen microwave and dishwasher. I am very satisfied with his service.

By Denea L. on 11/30/20
Tevin installed our new dishwasher, and was extremely professional and knowledgeable. He took the time to make sure I knew how to run it because this was a brand we have not used in the past. He made sure everything was installed perfectly. Thank you Tevin!!

By Dr. Mladen C. on 11/25/20
Kevin was absolutely amazing to work with. He was professional, polite, and very helpful in making sure that we get the best possible outcome with the installation of our dishwasher. I would highly recommend Kevin and his company to anyone who needs this type of wo...
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Kevin was absolutely amazing to work with. He was professional, polite, and very helpful in making sure that we get the best possible outcome with the installation of our dishwasher. I would highly recommend Kevin and his company to anyone who needs this type of work done in their home.
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By Dr. Mladen C. on 11/25/20
Kevin was absolutely amazing to work with. He was professional, polite, and very helpful in making sure that we get the best possible outcome with the installation of our dishwasher. I would highly recommend Kevin and his company to anyone who needs this type of wo...
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Kevin was absolutely amazing to work with. He was professional, polite, and very helpful in making sure that we get the best possible outcome with the installation of our dishwasher. I would highly recommend Kevin and his company to anyone who needs this type of work done in their home.
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By Jean K. on 11/23/20
Great , prompt service. Professional and knowledgeable

By Liz/Marvin M. on 11/19/20
Mike installed our new dishwasher yesterday and he was wonderful. Very professional, knowledgeable and respectful of our home. When he came in, he said he smelled gas, which we didn’t smell. He suggested we call Dominion Energy and we did and after the tech fro...
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Mike installed our new dishwasher yesterday and he was wonderful. Very professional, knowledgeable and respectful of our home. When he came in, he said he smelled gas, which we didn’t smell. He suggested we call Dominion Energy and we did and after the tech from the gas company checked everything, he found that our gas stove was leaking slightly! The gas tech fixed it and we’re good now. Thank you so much to Michael!!
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By Miriam B. on 11/19/20
Kevin C. was on time, courteous, and efficient. He installed a dishwasher and gave me a quick review on its features and operation. I really appreciated the excellent service.

By yvonne s. on 11/11/20
Progressive Service Technician, Jimmie was very responsive to stabilize and repair water heater link. He is very professional in keeping track of damages caused by water. He provided the leadership and support to his team in the restorative process. The quality to ...
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Progressive Service Technician, Jimmie was very responsive to stabilize and repair water heater link. He is very professional in keeping track of damages caused by water. He provided the leadership and support to his team in the restorative process. The quality to the work is commendable. I am a very satisfied customer.
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By Kelly M. on 11/11/20
I am so grateful that Jimmie was the technician who came to my home to mitigate water damage. Jimmie was so kind and helpful from the start, ensuring that I understood everything and even helped me with insurance. I will call and request Jimmie for any future issues I may have.

By David T. on 11/08/20
The nut around my kitchen sink wore out over time. Dripping from the slow leak caused my cabinet floor to collapse. This is my third time using Progressive. They are always timely and professional. Justin C. was great. He was very professional and recommended o...
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The nut around my kitchen sink wore out over time. Dripping from the slow leak caused my cabinet floor to collapse. This is my third time using Progressive. They are always timely and professional. Justin C. was great. He was very professional and recommended options I may want to seek with respect to getting my cabinet floor repaired.
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By Vivian and G. on 11/06/20
Jonathan Burke was very professional, knew what he was doing, but personable and friendly at the same time. He was dependable and on time. He is definitely a keeper.

By Lawtey G. on 11/03/20
I've already submitted a review, but I'll reiterate that Tevin was professional, clearly experienced, and very pleasant.
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CALL TO SCHEDULE
(877) 325-0180

Select any employee to see all their reviews.

Christine S
Customer Service Rep.
1 Year
Rating:
(99 total reviews)
Emily B
Customer Service Rep.
1 Year
Rating:
(90 total reviews)
Noah M
1 Year
Rating:
(88 total reviews)
Crystal W
Customer Service Rep.
1 Year
Rating:
(83 total reviews)
Marcus C
Rating:
(79 total reviews)
Steve A
Rating:
(73 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Progressive Service Company has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at Progressive Service Company. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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CALL TO SCHEDULE
(877) 325-0180
Crystal W has a 5-Star average rating and a total of 83 total reviews
83 total reviews
By Sharon A. on 08/30/17

By Sue T. on 08/27/17
(No Comments)

By Alex H. on 08/25/17
Office people wasn't friendly and didn't seem to be concerned about my problem..put me on hold several times.. could not give me direct answers

By Paul O. on 08/21/17
Excellent service today with Travis. Very customer friendly. Great work, very happy with the service Travis provided today. Everything went just as Travis said. Big Thumbs up

By Debbie C. on 08/19/17
The drain pipe from the "luxury" shower that was installed a few years ago had fallen off, and water from showers had been going right into the crawl space long enough that drain flies were breeding under the house. CJ arrived within a few hours of my call. It was...
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The drain pipe from the "luxury" shower that was installed a few years ago had fallen off, and water from showers had been going right into the crawl space long enough that drain flies were breeding under the house. CJ arrived within a few hours of my call. It was a muddy hot job, but he shortened the pipe to make sure the water flowed correctly, reinstalled the pipe properly and was far more pleasant than I would have been under those working conditions!
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By Ligun Y. on 08/03/17
(no comment)

By Maria W. on 08/03/17
Very professional and knowledgeable technician. We have not completed the work yet, but were impressed with the overall estimate and service call.

By Deborah L. on 08/01/17
I was very impressed with Emily and how she scheduled my appointment for someone to come out and check out our air conditioner. She set me up an appointment and Joe showed up on time. He was very professional and took care of our problem - our air conditioner is wo...
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I was very impressed with Emily and how she scheduled my appointment for someone to come out and check out our air conditioner. She set me up an appointment and Joe showed up on time. He was very professional and took care of our problem - our air conditioner is working great and house is very cool and comfortable. Thanks Emily and Joe for a job well done!!!
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By Amanda W. on 07/30/17
I called when my AC stopped working on one of the hottest days of the year. They were here in 4 hours and had the air back on in less than 30 minutes. Honest technician, very friendly and gave good long-term advice. When my unit finally kicks the can they will be g...
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I called when my AC stopped working on one of the hottest days of the year. They were here in 4 hours and had the air back on in less than 30 minutes. Honest technician, very friendly and gave good long-term advice. When my unit finally kicks the can they will be getting my business again.
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By Diane T. on 07/26/17
I took the time to complete the review but you required too many additional steps e.g. sign up, log in etc. Next time accept the feed back and keep it moving... Just saying :)

By Harriet K. on 07/26/17
I was very satisfied with the customer service and the service technician that came to my home. Tech explained everything going on with my unit and answered fully all of my questions and concerns and wrote up a full summary for me to refer to. I'm very happy with the report.

By Katharine D. on 07/25/17
We received excellent service today by Progressive Service Company, our technician was ***, he was extremely knowledgeable and very through, we are very pleased with the work that he carried out today on our 3 AC units.

By Ann R. on 07/24/17
They are always so helpful and courteous!

By Angela L. on 07/23/17
service technician, *** ** was wonderful! very professional, friendly and did an excellent jot. i would definitely recommend this company to all my family and friends.

By Prashanth P. on 07/22/17
Scheduling was great! Got the appointment for the same day. Tech came on time and quickly diagnosed the problyand fixed it! Had to replace the blower motor and the estimate was lower than the previous vendor

By Linda L. on 07/20/17
I've been using Progressive Service Company ever since I moved to the Cary area and bought my 35 year old townhome. Things go wrong with an older home -- and mine is no exception, although I consider myself lucky; I've had Progressive out a couple of times to work ...
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I've been using Progressive Service Company ever since I moved to the Cary area and bought my 35 year old townhome. Things go wrong with an older home -- and mine is no exception, although I consider myself lucky; I've had Progressive out a couple of times to work on my HVAC, and they've also come out for an emergency plumping repair. I trust them. They take the time to explain whatever the problem is and they fix it. I don't know what I would do without them!! You can't go wrong with Progressive Service Company!!!
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By Mark M. on 07/19/17
So far so good. Joe was very professional. I believe he gave me an honest review of my AC system and offered his honest opinion even though it was news the customer didn't really want to hear.

By Nicole Talley / O. on 07/19/17
He showed up without calling at 8:30 AM!! Extremely rude to me the entire time. I politely said that I thought he would call before he came. He said "I didn't call you? So now you don't want your AC looked at??" Seriously?? No apology or anything. I let him in desp...
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He showed up without calling at 8:30 AM!! Extremely rude to me the entire time. I politely said that I thought he would call before he came. He said "I didn't call you? So now you don't want your AC looked at??" Seriously?? No apology or anything. I let him in despite his rudeness. He basically stood there staring at me waiting for me to tell him what to do. Then he went outside and said our AC unit was frozen and he would need to turn it off (at 8:30AM!) and come back tomorrow when it was thawed. It's 100 degrees outside so...NO! I politely said that was going to be inconvenient because I've got to be at the house all day long with my pets. He said "Ok, well you need to pay $100 service fee". I look perplexed and said "Really? OK, we'll can you just send me a bill?". He told me no, he needed the money NOW! He had LITERALLY only been there 3 minutes and had done absolutely nothing. I kept saying I just need to reschedule everything. He was rude and upset once again. Rolled his eyes and went back to his truck where he sat for over 30 minutes outside my house. I almost called the police I was so uncomfortable! So sorry to inconvience you with my AC, Tim!! Never smiled, never introduced himself (except for when I asked), never said one professional thing to me. How does he still have a job acting like this?
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By Jon B. on 07/19/17
(no comment)

By James B. on 07/18/17
Crystal, in the front office, was great at scheduling the service and keeping us informed of the technician's progress. When Joe S. arrived, he got right to the annual cooling inspection. He was thorough, competent, pleasant, and professional. He did a great job...
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Crystal, in the front office, was great at scheduling the service and keeping us informed of the technician's progress. When Joe S. arrived, he got right to the annual cooling inspection. He was thorough, competent, pleasant, and professional. He did a great job for us. Hope to see him back for further service as needed!
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