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By Sang Hoang N. on 01/02/20
Pioneer technicians are great!!!! They came to fix my furnace right away. Edward H. was very nice and explain everything about my furnace history . Tom C. Is the “furnace whisper “ .He is the man that if the furnace doesn’t want to work, he knows what to do t...
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Pioneer technicians are great!!!! They came to fix my furnace right away. Edward H. was very nice and explain everything about my furnace history . Tom C. Is the “furnace whisper “ .He is the man that if the furnace doesn’t want to work, he knows what to do to make it work and he also went above and beyond by sealing up my furnace and preforming a test to see how well my furnace was burning oil. I would not mind having these technicians again.
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By Lisa P. on 12/31/19
no comment

By Patrick N. on 12/31/19
Customer for 7 years - emergency calls are answered immediately by a service technician who is knowledgeable and will give you a fair price.

By Donna R. on 12/31/19
Customer service is always outstanding!

By Kathryn B. on 12/31/19
no comment

By Richard M. on 12/31/19
I have been a customer for over 30 years and was always pleased. Not so much now. I have a service contract and recently had two thermostats malfunction. I was charged for one... the service manager said it was what the contract says. I looked and looked and I can'...
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I have been a customer for over 30 years and was always pleased. Not so much now. I have a service contract and recently had two thermostats malfunction. I was charged for one... the service manager said it was what the contract says. I looked and looked and I can't find that provision.
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By Gene T. on 12/24/19
Ed,, our tech, was excellent in handling our oil heater problem. We have been Pioneer Oil customers for almost 20 years and will continue to be.

By Steven G. on 12/16/19
Recently had my 22 year old furnace replaced. I thought the work was done with a high degree of craftsmanship. Of course the new furnace works well, and it even looks good. Also just received my Massachusetts rebate.

By Tim H. on 12/09/19
They didn’t hesitate to service my burner late into their busy season. They immediately put me on there schedule and showed up on time without any issues. I was not pushed into any extra BS services or fed any lies. I would recommend them to anyone.

By Richard D. on 12/09/19
A zone valve was corroded and non-functional. Matt recognized the issue and fixed it, along with adding a missing shut off. The zone is working fine now.

By Jay & Valerie T. on 11/09/19
Edward was polite, efficient and timely. Thank you for your service.

By George B. on 11/08/19
We were in a jam and needed to get our burner replaced ASAP before leaving for vacation. They had a reasonable price and were able to have a team out within 3 days of initial contact. Job was clean and everything went smoothly. They completed the paperwork for o...
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We were in a jam and needed to get our burner replaced ASAP before leaving for vacation. They had a reasonable price and were able to have a team out within 3 days of initial contact. Job was clean and everything went smoothly. They completed the paperwork for our Mass Save rebate as well.
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By David D. on 11/07/19
no comment

By Lucelia D. on 11/07/19
Edward was meticulous, thorough, and courteous. I am grateful for a great job doing the maintenance of my heating system.

By Christopher M. on 11/07/19
Have been an awesome company to work with from day 1. Kept the rust bucket of a boiler that came with the house working even though it was more corroded than the Titanic and helped us through the MassSave program to get a shiny new, more efficient boiler installed....
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Have been an awesome company to work with from day 1. Kept the rust bucket of a boiler that came with the house working even though it was more corroded than the Titanic and helped us through the MassSave program to get a shiny new, more efficient boiler installed. Service is quick, friendly and professional. Top notch. Highly recommend.
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By Jacqueline S. on 11/07/19
Recently scheduled the annual service for my very old furnace. Needed a new chamber. Ricky went to pick it up and installed it in record time, explaining the whole way the process and what to expect. Pioneer’s service is exemplary.

By Steven H. on 11/07/19
no comment

By James C. on 09/27/19
great time, installation was very professional and they were able to complete in one day. Everything was very clean once completed.

By Trisha H. on 09/21/19
Pioneer never disappoints. Their tech people always show up on time. They know the job and are respectful and polite.

By Philip P. on 09/20/19
No comment
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508-645-4000

Select any employee to see all their reviews.

Edward H
Rating:
(17 total reviews)
Jeff M
Rating:
(5 total reviews)
Frank M
Rating:
(4 total reviews)
Nancy R
Rating:
(1 total review)
Amy
Rating:
(1 total review)
Ricky C
Rating:
(1 total review)

* Total number of reviews and star-ratings are based on data collected during the time period Pioneer Oil and Propane has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Joe G has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
44 total reviews
By Robert C. on 09/10/17
A little more expensive than competitors but you get what you pay for. Joe G delivered a great experience that was professionally installed on time and with no mess. The crew worked efficiently, cleaned up and left us very happy. Joe also improved the system with s...
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A little more expensive than competitors but you get what you pay for. Joe G delivered a great experience that was professionally installed on time and with no mess. The crew worked efficiently, cleaned up and left us very happy. Joe also improved the system with some enhancements by removing the old humidification system that was not working. So, very satisfied with the overall experience!
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By Pauline S. on 09/06/17
Joe is a very honest and trustworthy guy. He is professional, hard working and I strongly recommend him.

By Mary Ann H. on 09/06/17
Joe was just great - very professional, thorough and knowledgeable. A pleasure to work with!

By Sandra H. on 09/06/17
Very prompt, courteous and professional service, diagnosing problem, recommendation of options and replacement of hot water heater. Top notch all around.

By Mary Ann H. on 09/05/17
Joe is a very honest and trustworthy guy. He is professional, hard working and I strongly recommend him.

By Brian H. on 08/31/17
I worked with Joe G on my project from quote through installation. Joe provided top notch service and pricing, and was very helpful through several rounds of paperwork with the MassSave program. I am very pleased with the project cost, installation, and service. I...
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I worked with Joe G on my project from quote through installation. Joe provided top notch service and pricing, and was very helpful through several rounds of paperwork with the MassSave program. I am very pleased with the project cost, installation, and service. I will continue to do business with Joe, and would not hesitate to use him again on future projects.
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By Richard P. on 08/30/17
Can't say enough positive things from beginning to end about the process of getting my new heating system, a Pensotti oil boiler and an HTP indirect water heater from Pioneer Oil. To start, Joe Germain was the first person to arrive at my house to give me an estima...
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Can't say enough positive things from beginning to end about the process of getting my new heating system, a Pensotti oil boiler and an HTP indirect water heater from Pioneer Oil. To start, Joe Germain was the first person to arrive at my house to give me an estimate. Joe is an outstanding professional. He knows every aspect about what a heating system should be at a reasonable price, using top quality materials. Also, the cadre who did the installation were excellent. It is rare in this day and age to get something done right the first time. Pioneer surpassed this. All I can say is I'm very happy with my new heating system and would not hesitate to call Pioneer Oil if I had to do it over again. They do excellent work.
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By Joe F. on 08/10/17
From initial visit through installation and next day follow-up were exactly on point. I was able to understand what was included and was impressed by the way everything was done. Joe arrived on time, the crew arrived on time and at the end, everything was as neat a...
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From initial visit through installation and next day follow-up were exactly on point. I was able to understand what was included and was impressed by the way everything was done. Joe arrived on time, the crew arrived on time and at the end, everything was as neat as a pin. Many thanks, Joe
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By joseph l. on 08/10/17
I have been a long term happy satisfied customer of Pioneer Oil for over two decades, I am also a third generation customer. Their professionalism, honesty and respect has earned my loyalty. They have tended to all my oil heating needs from multi family units, buil...
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I have been a long term happy satisfied customer of Pioneer Oil for over two decades, I am also a third generation customer. Their professionalism, honesty and respect has earned my loyalty. They have tended to all my oil heating needs from multi family units, buildings and private homes. I cant praise them enough for the relationship we have and will be forever grateful.
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By John W. on 08/10/17
Joe G. was professional and he did an excellent job assessing what my house required for AC. Service technicians were fast, through and clean. System works fabulous!

By Marion K. on 08/07/17
Annual boiler maintenance noted we required a new boiler. Pioneer was professional, courteous, and all business, answering all questions quickly and to the point. We have been with Pioneer for 17 years, and they continue to provide top notch service. Our new boiler...
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Annual boiler maintenance noted we required a new boiler. Pioneer was professional, courteous, and all business, answering all questions quickly and to the point. We have been with Pioneer for 17 years, and they continue to provide top notch service. Our new boiler and water tank were installed within a week, professionally by a knowledgeable and no-nonsense team. Thank you Pioneer for continuing to meet our needs!
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By Mike m. on 08/07/17
Joe G. made my boiler replacement as fast and easy as possible. I was pleased with his advice and expert opinions. The installer Wayne was also very skilled. He made the removal and replacement quick and painless.

By Katherine on 08/01/17
Fantastic! I never thought I would say this, but I love my new boiler. It is a work of art. Kudos to Joe and the Pioneer team. The job was quick, clean and painless. I want to highlight the fact that I never would have known about the MassSave rebate program unless...
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Fantastic! I never thought I would say this, but I love my new boiler. It is a work of art. Kudos to Joe and the Pioneer team. The job was quick, clean and painless. I want to highlight the fact that I never would have known about the MassSave rebate program unless Pioneer told me about it. The program will shave $1,700 off the cost. Joe had all the forms and material prepared (in duplicate) that I needed to send it to get my rebate and explained how the process worked. His crew showed up on time, finished the job quickly, and Joe came by to introduce me to the system and how it works. He even took a picture. Great people!
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By Rachel &Gibbs M. on 07/27/17
We are very pleased with the service we received from Joe. Joe answered all our questions and concerns, and the installation and follow up went exactly as planned. We felt confident that we purchased the right equipment for our home as Joe explained all our options...
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We are very pleased with the service we received from Joe. Joe answered all our questions and concerns, and the installation and follow up went exactly as planned. We felt confident that we purchased the right equipment for our home as Joe explained all our options. He also made sure that the rebate paper work was filed as required.
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By Carolyn B. on 07/26/17
This purchase and installation, with the help of Joe Germain was an amazing, painless process. From the moment I signed the contract to purchase, everything flowed seamlessly. The installation crew showed up on time first thing in the morning,m equipment was delive...
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This purchase and installation, with the help of Joe Germain was an amazing, painless process. From the moment I signed the contract to purchase, everything flowed seamlessly. The installation crew showed up on time first thing in the morning,m equipment was delivered, installed with a great coordination effort by Wayne, and no problems. I am so pleased with my new purchase and would recommend Pioneer to anyone in the market for a new heating system. Thank you Joe and crew for treating me like a very valued customer. My past 31 years of loyal commitment to Marr Oil/now Pioneer Oil will continue for many more years to come. Kuds to the great team of individuals who worked on my installation.
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By James C. on 07/23/17
Everything went as Joe said it would. I'm extremely happy with his service.

By Larry C. S. on 07/20/17
n June, my 2004 central AC system failed. Joe came quickly and explained that coolant for that system would be extremely expensive and the coolant would be unavailable in a couple of years. We decided to install a new system. My problem was that, as a retiree on a ...
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n June, my 2004 central AC system failed. Joe came quickly and explained that coolant for that system would be extremely expensive and the coolant would be unavailable in a couple of years. We decided to install a new system. My problem was that, as a retiree on a fixed income, I did not feel capable of paying for a new system immediately. Joe worked out a payment plan that took care of that barrier. We also replaced my 17 year old water heater about the same time, again with the enabling that Joe worked out for financing. Besides great service, Joe is a very friendly guy and easy to deal with.
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By Gary Y. on 07/19/17
I had a boiler replacement done. I live on a hill, where it is difficult to carry materials up and down. The team that brought the new boiler up and took the old one down did an excellent job. The plumbers and electrician did great jobs as well-- they took the time...
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I had a boiler replacement done. I live on a hill, where it is difficult to carry materials up and down. The team that brought the new boiler up and took the old one down did an excellent job. The plumbers and electrician did great jobs as well-- they took the time to explain everything to me. I worked with Joe Germain throughout the process. Joe was great from beginning to end. He explained what the team would do and the process went exactly as he said it would. Everything went smoothly thanks to Joe. I don't intend to do another boiler replacement anytime soon, but I would use Pioneer again if I did. Thanks for the excellent job.
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By david m. on 07/13/17
Everyone at this company was excellent to work with. Joe G. was extremely helpful throughout the whole process. l would recommend this company to all. I have used them for almost 28 years.

By Bonnieambold on 06/14/17
We have been customers of pioneer oil for many years. Always excellent service. Joe G And his t e am installed central air in our home and they were great. We highly recommend them
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