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By David H. on 01/08/20
Customer service is awesome

By Sang Hoang N. on 01/02/20
Pioneer technicians are great!!!! They came to fix my furnace right away. Edward H. was very nice and explain everything about my furnace history . Tom C. Is the “furnace whisper “ .He is the man that if the furnace doesn’t want to work, he knows what to do t...
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Pioneer technicians are great!!!! They came to fix my furnace right away. Edward H. was very nice and explain everything about my furnace history . Tom C. Is the “furnace whisper “ .He is the man that if the furnace doesn’t want to work, he knows what to do to make it work and he also went above and beyond by sealing up my furnace and preforming a test to see how well my furnace was burning oil. I would not mind having these technicians again.
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By Lisa P. on 12/31/19
no comment

By Patrick N. on 12/31/19
Customer for 7 years - emergency calls are answered immediately by a service technician who is knowledgeable and will give you a fair price.

By Donna R. on 12/31/19
Customer service is always outstanding!

By Kathryn B. on 12/31/19
no comment

By Richard M. on 12/31/19
I have been a customer for over 30 years and was always pleased. Not so much now. I have a service contract and recently had two thermostats malfunction. I was charged for one... the service manager said it was what the contract says. I looked and looked and I can'...
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I have been a customer for over 30 years and was always pleased. Not so much now. I have a service contract and recently had two thermostats malfunction. I was charged for one... the service manager said it was what the contract says. I looked and looked and I can't find that provision.
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By Gene T. on 12/24/19
Ed,, our tech, was excellent in handling our oil heater problem. We have been Pioneer Oil customers for almost 20 years and will continue to be.

By Steven G. on 12/16/19
Recently had my 22 year old furnace replaced. I thought the work was done with a high degree of craftsmanship. Of course the new furnace works well, and it even looks good. Also just received my Massachusetts rebate.

By Tim H. on 12/09/19
They didn’t hesitate to service my burner late into their busy season. They immediately put me on there schedule and showed up on time without any issues. I was not pushed into any extra BS services or fed any lies. I would recommend them to anyone.

By Richard D. on 12/09/19
A zone valve was corroded and non-functional. Matt recognized the issue and fixed it, along with adding a missing shut off. The zone is working fine now.

By Jay & Valerie T. on 11/09/19
Edward was polite, efficient and timely. Thank you for your service.

By George B. on 11/08/19
We were in a jam and needed to get our burner replaced ASAP before leaving for vacation. They had a reasonable price and were able to have a team out within 3 days of initial contact. Job was clean and everything went smoothly. They completed the paperwork for o...
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We were in a jam and needed to get our burner replaced ASAP before leaving for vacation. They had a reasonable price and were able to have a team out within 3 days of initial contact. Job was clean and everything went smoothly. They completed the paperwork for our Mass Save rebate as well.
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By David D. on 11/07/19
no comment

By Lucelia D. on 11/07/19
Edward was meticulous, thorough, and courteous. I am grateful for a great job doing the maintenance of my heating system.

By Christopher M. on 11/07/19
Have been an awesome company to work with from day 1. Kept the rust bucket of a boiler that came with the house working even though it was more corroded than the Titanic and helped us through the MassSave program to get a shiny new, more efficient boiler installed....
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Have been an awesome company to work with from day 1. Kept the rust bucket of a boiler that came with the house working even though it was more corroded than the Titanic and helped us through the MassSave program to get a shiny new, more efficient boiler installed. Service is quick, friendly and professional. Top notch. Highly recommend.
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By Jacqueline S. on 11/07/19
Recently scheduled the annual service for my very old furnace. Needed a new chamber. Ricky went to pick it up and installed it in record time, explaining the whole way the process and what to expect. Pioneer’s service is exemplary.

By Steven H. on 11/07/19
no comment

By James C. on 09/27/19
great time, installation was very professional and they were able to complete in one day. Everything was very clean once completed.

By Trisha H. on 09/21/19
Pioneer never disappoints. Their tech people always show up on time. They know the job and are respectful and polite.
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508-753-3223

Select any employee to see all their reviews.

Joe G
Rating:
43 total reviews!
Chris C
Rating:
38 total reviews!
Tom C
Rating:
(33 total reviews)
Matt H
Rating:
(28 total reviews)
Wayne S
Rating:
(26 total reviews)
Albert Q
Rating:
(18 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Pioneer Oil and Propane has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at Pioneer Oil and Propane. Our BBB Membership rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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Joe G has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
43 total reviews
By Patrick O. on 05/31/18
We had a new A/C system put in. Joe Germain was great. Was very professional and listened to our concerns and understood our budget. The scheduling of sub contractors was seamless and they were very proficient and professional as well. We are very satisfied with Jo...
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We had a new A/C system put in. Joe Germain was great. Was very professional and listened to our concerns and understood our budget. The scheduling of sub contractors was seamless and they were very proficient and professional as well. We are very satisfied with Joe and would call upon him in the future should the need arise
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By Anthony P. on 04/28/18
Joe was an awesome advisor! He helped me through every step of the way and kept me up to date of when and what was happening. Excellent service!

By E B. on 04/20/18
Our furnace cracked on a Friday during a snap of sub-zero weather. I called at 7:30 am. Pioneer arrived before 8:00, and Joe arrived by 8:30 to work up a quote and give us a delivery/installation date of Monday morning. I can not express how responsive, professiona...
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Our furnace cracked on a Friday during a snap of sub-zero weather. I called at 7:30 am. Pioneer arrived before 8:00, and Joe arrived by 8:30 to work up a quote and give us a delivery/installation date of Monday morning. I can not express how responsive, professional, and efficient Joe and the entire team are. After a long cold weekend, the furnace was installed by 2:00 pm Monday. Thank you so much!
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By Steven H. on 02/16/18
Met with Joe G. from Pioneer Oil & Propane today. Very pleased with the experience & look forward to their service.

By Mina T. on 02/03/18
We had Pioneer oil for over 10 years. They always go above and beyond when it comes to customer service. We lost our heat twice this year, and were thrilled to have them come out promptly and got us warm in no time. They recently replaced our Boiler and did an outs...
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We had Pioneer oil for over 10 years. They always go above and beyond when it comes to customer service. We lost our heat twice this year, and were thrilled to have them come out promptly and got us warm in no time. They recently replaced our Boiler and did an outstanding job. Joe Germain helped with every step of the way including all the paperwork for rebates. We highly recommend Pioneer.
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By Peg and Jim M. on 12/28/17
Wow! When we first spoke to Joe Germain, we immediately knew we were in good hands!! From the receptionist who helped insure we received our propane installation before Thanksgiving (again with Joe's help) to the delivery and service men....we have been impressed...
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Wow! When we first spoke to Joe Germain, we immediately knew we were in good hands!! From the receptionist who helped insure we received our propane installation before Thanksgiving (again with Joe's help) to the delivery and service men....we have been impressed! Thank you Joe Germain and the rest of the Pioneer Oil Company, we are most thankful for your service. Happy New Year all!
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By Karen S. on 12/18/17
(no comment)

By Tom E. on 12/15/17
Joe G. saved us from what could have been a huge oil tank disaster. Excellent service and a great bunch of guys! Very thankful for Pioneer Oil.

By Claudia R. on 12/13/17
Prompt and professional service. Most recently, our hot water boiler died 2 days before Thanksgiving, and Joe expedited the delivery and installation of a new boiler in 24 hours.

By Nick C. on 11/02/17
Joe could not have been any better. On site quick, obviously a pro, new his stuff, and was very easy to talk to. Joe serves as an outstanding first impression for Pioneer Oil and Propane.

By Stephen & Diana D. on 10/29/17
What a great experience I had with Joe Germaine and Pioneer Oil & Propane. From the first day I spoke with Joe, I could tell he was on my side and doing everything he could to satisfy my needs. He was up front and explained everything that would happen throughou...
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What a great experience I had with Joe Germaine and Pioneer Oil & Propane. From the first day I spoke with Joe, I could tell he was on my side and doing everything he could to satisfy my needs. He was up front and explained everything that would happen throughout the process. I never felt like I was dealing with a salesman. Joe is an advisor and did his job guiding me all the way. He never over promised and under delivered. It was just the opposite. Everything he told me would happen, did, and to my complete satisfaction. Even after the process was complete, he was still there with some follow up calls to make sure I was satisfied. We did encounter one setback when one piece on the new boiler was not working. I called Joe and he immediately got everyone involved to make sure it was fixed quickly. Special thanks to Cade as he made a couple of extra trips to the house to make sure the new boiler was fixed and working perfectly. Thank you. I would recommend Joe, Cade, Wayne, and the rest of the crew at Pioneer to anyone looking to have an oil & propane company that is up front, trustworthy, and reliable. They have exceeded all of my expectations. Great job!
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By Kathie L. on 10/24/17
Outstanding! I have been a customer of Pioneer Oil for more than 16 years. Routine service or with a problem, the response is instantaneous. The technicians are knowledgeable, informative and can diagnose the problem immediately. Monday morning, I called Pioneer ...
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Outstanding! I have been a customer of Pioneer Oil for more than 16 years. Routine service or with a problem, the response is instantaneous. The technicians are knowledgeable, informative and can diagnose the problem immediately. Monday morning, I called Pioneer at 8 a.m. with a strange odor from the furnace, by 10 a.m. the problem was identified. (new furnace) That same day we met with Joe, and by Friday 3 p.m. new furnace and hot water heater installed. The whole process went smooth and efficiently. Pioneer always goes above and beyond …. Thank you, Joe, Cade, and the and the entire
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By Don S. on 10/11/17
5 star company, Great Service, friendly and knowledgeable people, we have been a customer with them for 24 yrs. and they have been a very reliable company. Thanks for all that you have done for us!!!! Don & Joan Sharron

By DAVID Y. on 10/05/17
I recently purchased 3 mini splits from this company. Joe G came to my home, assessed my families needs and advised accordingly. Other companies said 3 to 5 weeks delivery time but when Joe G heard my family medical issues, BAM, install 3 days later. Competitive pr...
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I recently purchased 3 mini splits from this company. Joe G came to my home, assessed my families needs and advised accordingly. Other companies said 3 to 5 weeks delivery time but when Joe G heard my family medical issues, BAM, install 3 days later. Competitive pricing with a fantastic installation team. Customer for life because of my experience with Joe G and the installation team !
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By jen s. on 10/04/17
I recently purchased 3 mini splits from this company. Joe G came to my home, assessed my families needs and advised accordingly. Other companies said 3 to 5 weeks delivery time but when Joe G heard my family medical issues, BAM, install 3 days later. Competitive pr...
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I recently purchased 3 mini splits from this company. Joe G came to my home, assessed my families needs and advised accordingly. Other companies said 3 to 5 weeks delivery time but when Joe G heard my family medical issues, BAM, install 3 days later. Competitive pricing with a fantastic installation team. Customer for life because of my experience with Joe G and the installation team !
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By Carolyn H. on 09/22/17

By Michael F. on 09/16/17
Joe G was very helpful and explained my options for propane and oil. So far so good working with them.

By Allison C. on 09/15/17
We unexpectedly needed a new oil tank. Pioneer came out the same day to replace the tank, and quickly got it up and running (....on a Friday afternoon!). All the staff were amazing, and Joe and Cade explained everything to me. Being new to home ownership, we were s...
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We unexpectedly needed a new oil tank. Pioneer came out the same day to replace the tank, and quickly got it up and running (....on a Friday afternoon!). All the staff were amazing, and Joe and Cade explained everything to me. Being new to home ownership, we were stressed about having to do something so major so soon; but, Pioneer made the job seamless and stress free. Thank you, you have a new long-term customer!
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By Don M. on 09/13/17
My wife and I just finished filling out the Rebate Form with your Energy Advisor Joe Germain. If it wasn't for Joe I doubt this would ever happen. Your former advisor was quick to sign me up for a new NORITZ CB 199 but I never heard from him again. His cell voice m...
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My wife and I just finished filling out the Rebate Form with your Energy Advisor Joe Germain. If it wasn't for Joe I doubt this would ever happen. Your former advisor was quick to sign me up for a new NORITZ CB 199 but I never heard from him again. His cell voice mail was always full. Joe walked us through the paperwork needed for the Rebate and answered all our questions professionally. We know who to call next time we need anything from Pioneer Oil. Don and Sue Morin
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By Robert C. on 09/10/17
A little more expensive than competitors but you get what you pay for. Joe G delivered a great experience that was professionally installed on time and with no mess. The crew worked efficiently, cleaned up and left us very happy. Joe also improved the system with s...
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A little more expensive than competitors but you get what you pay for. Joe G delivered a great experience that was professionally installed on time and with no mess. The crew worked efficiently, cleaned up and left us very happy. Joe also improved the system with some enhancements by removing the old humidification system that was not working. So, very satisfied with the overall experience!
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