From start to finish, my experience with Pat Walters and Sons was stellar. Barbara's initial visit to set up the work made the process understandable and an appointment was made with ease. The workmen who did the installation were also of high caliber: professional and competent. I would highly recommend this company to anyone I know. Thank you for making this a pleasant experience!
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I was very pleased with the service provided by Pat Walters and Sons. The sales rep, Brian, was courteous, explained my options, did not give me a hard sell, and provided great service through the process of the installations (furnace and AC), billing, rebates, etc. I have already recommended Pat Walters and Sons to co-workers who are considering replacing their furnace/AC.
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The furnace broke down in the middle of winter. I called Pat and they she showed up the next day explaining all my options. It was a no brainer to buy a new furnace and Pat made everything extremely clear so we made the decision on the spot. Two days later the crew was there and installed the new furnace together with all additional pipping required and additional electric wiring etc. The crew was extremely professional (they even put up with my constant questions :-)). The inspection by the city went smoothly. Thank you Pat for the great work. I am definitely recommending these folks to anyone in the Ann Arbor/Ypsilanti area.
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Everything was excellent except that the electricians were not adequately notified of the breaker value. The came on a Monday, found out the breaker was an older type, and had to come back the following week with the correct breaker. If the Walter's team had communicated the breaker value, the job could have been done on the Monday instead of a week later. Otherwise, everything else was done promptly and with high quality.
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Since December of 2018, to the end of January, 2019, we had 6 service visits for our old system. Each time, the technicians were there in a reasonable amount of time. The last 2 service calls were the day it was -15. At that time, we requested an estimator to come give us a quote on replacements to the furnace and a/c. The day of installation was the day the ice storm had hit, I was surprised to see the crew arrive at the specified time. They were done and had our new furnace up and running well ahead of the time estimate. Overall, we are very pleased with the service we have received over the years we have been using Pat Walters and Son. We will continue to be a loyal customer, and would have absolutely no problem in recommending them to anyone.
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Pat Walters and Sons had a very competitive bid and gave multiple options just as I asked for. It was a nice bonus to a COSTCO cash card as part of the deal. The servicemen arrived on time and did a great job with the install and cleanup of the work. They made sure I knew everything about the furnace before they left. I would highly recommend them whether you are a COSTCO member or not.
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the immediate response of the team was amazing. I called because after a service check it was determined that I needed help right away. Heather came out and provided me with all the necessary information and worked with me through the finance hick-up. The guys who did the installation were polite and worked at installing in an efficient and timely manner. I was pleased with the whole experience.
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I received excellent service from the moment I purchased my furnace from Costco and spoke with Barbara at Pat Walters. The information she provided me was very precise. I was so well informed I felt so confident, I accepted their offer then. She told me all about the next steps and benefits I would be receiving. Each thing was followed up making sure it happened. The young men that installed the furnace were the same. Efficient, detail oriented etc. When they were finished they fully explained the operation of the furnace, what needed to be changed and when, how to set the thermostat etc. I would highly recommend them to anyone in need of a furnace replaced.
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Gary was very pleasant in making the appointment. The appointment date was as expected. Brian from Sales met with us, took measurements, answered our questions. He didn't try to oversell products, which was refreshing. Brian came back and took pictures and double-checked measurements. All of our contacts with Pat Walters employees were pleasant experiences, including the installation. The installers were punctual, neat and clean. We are very happy with our new furnace and would recommend Pat Walters to others.
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