the immediate response of the team was amazing. I called because after a service check it was determined that I needed help right away. Heather came out and provided me with all the necessary information and worked with me through the finance hick-up. The guys who did the installation were polite and worked at installing in an efficient and timely manner. I was pleased with the whole experience.
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I received excellent service from the moment I purchased my furnace from Costco and spoke with Barbara at Pat Walters. The information she provided me was very precise. I was so well informed I felt so confident, I accepted their offer then. She told me all about the next steps and benefits I would be receiving. Each thing was followed up making sure it happened. The young men that installed the furnace were the same. Efficient, detail oriented etc. When they were finished they fully explained the operation of the furnace, what needed to be changed and when, how to set the thermostat etc. I would highly recommend them to anyone in need of a furnace replaced.
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Gary was very pleasant in making the appointment. The appointment date was as expected. Brian from Sales met with us, took measurements, answered our questions. He didn't try to oversell products, which was refreshing. Brian came back and took pictures and double-checked measurements. All of our contacts with Pat Walters employees were pleasant experiences, including the installation. The installers were punctual, neat and clean. We are very happy with our new furnace and would recommend Pat Walters to others.
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Two months ago, I had a complete HVAC system installed by Walters. There were three reasons I chose Walters: 1. Brian Parin was the sales agent from Walters who met with my wife and me to provide a proposal. Over the course of several weeks as I was doing my due diligence (I am an engineer) evaluating four different contractors, I contacted Brian many times with questions related to his proposal. He always responded within 24 hours, in sharp contrast to the other contractors, who either ignored my emails or forced me to resend it, or call for a response. 2. Walters relationship with Costco. You can't beat the price. 3. Online reviews commending the quality of Walters' work. The Walters Team showed up on time to begin the installation and completed the work in two days. All of the installers were very polite, friendly, and knowledgeable. They took care to minimize the disturbance around us and cleaned up inside and outside both days. While they were on the roof to install a flue reducer for the hot water tank, they were kind enough to reattach attic vent slats that had fallen over time. The foreman of the team (I think his name was Gary) even rerouted the inlet and exhaust piping at my request after he had already cut and set it in place. The materials used and quality of workmanship was outstanding. Since the installation, I've had to call Walters twice about issues with the smart thermostat. Both times I spoke with a Tech (not an AA) on the phone and made an appointment. Each time, the Tech arrived as promised and resolved the issue. The t'stat has been working perfectly since. Walters also submits all of the rebate paperwork to Costco, DTE, and CE. I wholeheartedly recommend you consider this contractor to meet your HVAC needs.
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I am very pleased with the new Lennox furnace and AC system we recently had installed. The installers from Pat Walters & Sons were very professional and courteous. Everything went smoothly, they showed me everything about the new Smart Thermostat and they answered all my questions. They cleaned up very thoroughly and you'd never know they were there after they left. The furnace itself is extremely quiet and the temperature in the house seems much more even throughout the house than it did with my old furnace. I have not used the new air conditioner but expect that I will be pleased as well next summer. I'm hoping to realize savings on my energy bills with the new system. I highly recommend Pat Walters & Sons.
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Everyone on the Pat Walters team was professional, friendly and efficient. Barbara Walters met with me to create an estimate for the work; she was knowledgeable and friendly. She did not try to sell me things I did not need. She gave me several options and explained them all thoroughly. The Pat Walters installation team was friendly and efficient. They were careful about their work and treated our house like they would their own house. They worked quietly and quickly. They arrived on time, and finished when they said they would. Gary Walters stopped by to check on the job, see if his team needed any additional resources, and to introduce himself. This is a top notch, family-run, local company that also partners with Costco to provide additional incentives. I will recommend the Pat Walters team to anyone who asks.
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