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By Benjamin L. on 01/28/19
Ryan came out on a very cold night to replace our waterheater before the temperatures dropped even more. He was professional and had great customer service. Especially since our old heater was problematic to deal with. We were very pleased with the service from Rya...
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Ryan came out on a very cold night to replace our waterheater before the temperatures dropped even more. He was professional and had great customer service. Especially since our old heater was problematic to deal with. We were very pleased with the service from Ryan on a freezing winter night.
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By Jennifer S. on 01/28/19
Thank you!! Just before a record cold snap, our furnace stopped heating! Stephanie on the phone was very nice. Alex arrived within a couple hours despite the fresh snow and ice on the roads. The problem turned out to be fairly minor - a dirty sensor - and a quick f...
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Thank you!! Just before a record cold snap, our furnace stopped heating! Stephanie on the phone was very nice. Alex arrived within a couple hours despite the fresh snow and ice on the roads. The problem turned out to be fairly minor - a dirty sensor - and a quick fix. Alex explained everything in easy to understand terms, outlined future situations we might encounter, and was very polite through all of it. He was careful of our floors, considering the slushy outdoor conditions. I would absolutely call Northwest again!
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By Michael M. on 01/28/19
Joe and Northwest are absolutely amazing! Our sewer line was backed up and nothing could be put down the drains. We called and they got someone in same day! Joe knew his stuff and fixed the problem quick and easy. He was very professional and insisted on cleaning u...
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Joe and Northwest are absolutely amazing! Our sewer line was backed up and nothing could be put down the drains. We called and they got someone in same day! Joe knew his stuff and fixed the problem quick and easy. He was very professional and insisted on cleaning up the mess. Thank you Joe and Northwest we'll definitely be recommending you guys to our neighbors!
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By Justin R. on 01/28/19
Very professional. He got to work right away. He put shoe covers on to not track snow through the house. He went straight to the thermostat to get the furnace running and quickly diagnosed the problem and potential tests/ areas to look at. He explained himself thro...
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Very professional. He got to work right away. He put shoe covers on to not track snow through the house. He went straight to the thermostat to get the furnace running and quickly diagnosed the problem and potential tests/ areas to look at. He explained himself throughout the whole process and made sure I understood as he went along. Very polite and personable. I appreciate his and NW responsiveness to get my furnace up and running in the winter.
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By Kelly B. on 01/27/19
Just had to call NW for a furnace issue with -4 degree weather, and -25 degree weather coming. Zach was very prompt and knowledgable. He got our problem fixed within 45 minutes. Super professional and got us up and running! Not to mention its 3:24 AM. GREAT service, GREAT guy!

By Trudy and April B. on 01/17/19
We called Northwest because the pilot light on our hot water tank went out and it was after hours and Ryan came to our home to look at it. He was very friendly and professional and got the pilot restarted and thank goodness he came because he pointed out that the ...
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We called Northwest because the pilot light on our hot water tank went out and it was after hours and Ryan came to our home to look at it. He was very friendly and professional and got the pilot restarted and thank goodness he came because he pointed out that the person that installed the tank years ago from another company, installed it wrong to the point it made the hot water tank a danger to us! He showed us what was wrong and talked my daughter and I through what needed to be done. He gave us all of our options and prices for everything. He answered all of our questions and talked about our concerns. After what he explained to us, he made us feel at ease that nothing would happen.
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By Helen S. on 01/16/19
Joe was a tremendous help to us in unclogging our drain. We were very impressed with his professionalism and expertise. He was very very helpful!! Thank you, Joe!

By Dan C. on 01/16/19
Joe just installed a new 40 gallon water heater to match tha new furnace and ac unit I recently purchased from Northwest. As always, nothing but a wonderful experience with Northwest. Professional, knowledgeable and very friendly as always. Brock also stopped in to...
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Joe just installed a new 40 gallon water heater to match tha new furnace and ac unit I recently purchased from Northwest. As always, nothing but a wonderful experience with Northwest. Professional, knowledgeable and very friendly as always. Brock also stopped in to help support Joe. Nothing but great things to say about Joe, Brock and the entire staff at NW!
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By Julie on 01/15/19
Wes is great to work with. He was very thorough and explained everything to us; gave us all the options for repairs and explained pros/cons. He is polite, respectful and answered all of our questions. Will definitely recommend NW.

By Michael M. on 01/14/19
Great service. Very knowledgeable. Explained all aspects of repair thoroughly.

By Tiffany T. on 01/12/19
Our heat went out in the midst of a winter storm. We called Northwest on a Saturday, they had someone to our house within an hour. Wes was very professional and worked hard to get the heat back on quickly. I would recommend Wes and Northwest to anyone needing fast reliable service!!!

By Karen B. on 01/12/19
We had an emergency at night and Ryan was wonderful. Very upfront on the after hours pricing. He was professional and suggested also bringing our kitchen sink up to code. Next plumbing project we will give him a call. Thanks Ryan!

By Dan C. on 01/11/19
Alex and Zach installed a furnace and AC unit on a very cold Friday after finding out the day before my 18 year old system needed to be replaced. They are a very efficient team and did an awesome job of installing both the furnace and ac units. I also opted for the...
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Alex and Zach installed a furnace and AC unit on a very cold Friday after finding out the day before my 18 year old system needed to be replaced. They are a very efficient team and did an awesome job of installing both the furnace and ac units. I also opted for the high end thermostat which I can control with my phone. Pretty cool! They both are very knowledgeable and just all around nice guys. These two are part of a great team of experts at Northwest!
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By Dan C. on 01/11/19
Wes came to the rescue for me at 5 am because my furnace stopped working. He was able to bring the furnace back to life only to find out my heat exchanger was cracked. Bummer! We decided it was time to replace our 18 year old system. Wes came up with the correct co...
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Wes came to the rescue for me at 5 am because my furnace stopped working. He was able to bring the furnace back to life only to find out my heat exchanger was cracked. Bummer! We decided it was time to replace our 18 year old system. Wes came up with the correct combination of furnace and AC units to replace our old, tired system. We set up the next morning to install the furnace and air conditioner. Wes was very professional and a very nice guy. Highly recommend him.
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By Dolores on 01/08/19
Wes was very friendly and did a great job.

By Dolores on 01/08/19
Wes was very friendly and very helpful. He asked several times if there was more that he could do to help.

By Janet on 12/27/18
Ryan did a great job for us- three problems solved and corrected. He was friendly and neat. After completing the work all areas were as neat and clean as when he arrived. Very satisfied. Would recommend him to friends and family.

By Trevor on 12/21/18
Ryan and NW were able to come out same day to fix my plumbing problems. Ryan was very professional and thorough in competing the job. Will call again with any home issues in the future.

By Kathi on 12/20/18
Alex installed a furmace at my house. He was extremely informative and professional. I will recommend Northwest to anyone.

By Jennifer on 12/20/18
Brock did an excellent job getting to work to find our plumbing issue. We had another plumber come out previously and they were not interested in figuring out our problem. Brock had all things fixed in less than 30 minutes! We are grateful for his courteousness ...
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Brock did an excellent job getting to work to find our plumbing issue. We had another plumber come out previously and they were not interested in figuring out our problem. Brock had all things fixed in less than 30 minutes! We are grateful for his courteousness and professionalism. Thank you!
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