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By Dean Anthony F. on 05/26/19
Excellent technician - one of the best we have ever had in our home, for any type of service!

By Dean Anthony F. on 05/24/19
Ryan is one the finest technicians we have ever had in our home, for any type of service. Notified us by phone that he was coming and arrived promptly. Diagnosed the problem quickly and accurately, providing a range of options. Work was completed quickly and profes...
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Ryan is one the finest technicians we have ever had in our home, for any type of service. Notified us by phone that he was coming and arrived promptly. Diagnosed the problem quickly and accurately, providing a range of options. Work was completed quickly and professionally, with excellent follow up - explanation of problem found, work performed, and warranty info. Clear and extremely courteous communication. We highly recommend Northwest, based on Ryan's service, to anyone.
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By PeggyDieleman on 05/20/19
Very helpful. Work completed efficiently.

By Will S. on 05/16/19
I think Dallas is a tremendous asset to your company. He is so knowledgeable and personable.

By Will S. on 05/16/19
Dallas is very knowledgeable and personable. I feel he did an excellent job. He explained everything very well. He also asked if I had any questions. So glad to have him as my service professional.

By Blink on 05/14/19
Great service! Dallas explained everything he did and what he recommends we consider to keep out system running smoothly!

By Bev P. on 05/14/19
The team arrived when they said they would. They were courteous and friendly and worked diligently while here. They did not leave a mess. I would definitely recommend this company.

By Bev P. on 05/14/19
Jeff and Dallas were amazing at the installation and Mike was great with the estimate. Stephanie at the office is also great. Definitely recommend this company for all your needs.

By Theodore W. on 05/13/19
Excellent, professional, and friendly service from Mike. Thanks!

By Jack E K. on 05/08/19
They are the best Brock thank you so much you truly are a professional great job

By Jack E K. on 05/08/19
Excellent service Brock was one of the best service person i have ever had do work for me.Old school like myself ,cares about the quality of work he does.This the first time i ever used Northwest plumbing it sure will not be the last.Brock pointed out a very seriou...
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Excellent service Brock was one of the best service person i have ever had do work for me.Old school like myself ,cares about the quality of work he does.This the first time i ever used Northwest plumbing it sure will not be the last.Brock pointed out a very serious mistake another company had made that could have seriously hurt someone or killed someone didn't have to tell me that but i sure as hell glad he did THANK YOU ever so much,I have scheduled a time to correct that issue with Northwest.would recommend them anytime,on time ,clean up afterwards, very professional keep up the great work once again thankyou
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By John C. on 05/06/19
We had a slow leak in our water heater that we called NW to inspect. Ryan came and diagnosed the problem as probable tank failure.We were advised to monitor the problem and call Ryan if it became serious. When it did, we called the office to schedule Ryan's return,...
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We had a slow leak in our water heater that we called NW to inspect. Ryan came and diagnosed the problem as probable tank failure.We were advised to monitor the problem and call Ryan if it became serious. When it did, we called the office to schedule Ryan's return, expecting a several day wait. To our surprise, Ryan called to say he had re-arranged his schedule and was coming out after he had picked up a new water heater. Ryan completed the job within 2 hours and had called for help to remove the old(HEAVY) heater. When he learned none was readily available, he removed it on his own(A challenging task, no less). He protected our carpet and cleaned up the work area and offered us advice on maintaining the new water heater(we live in Milan which has VERY HARD water). He always answered all our questions and was very knowledgeable. The employees at NW are all very pleasant and seek to help identify and resolve your mechanical problems. We are appreciative for all Ryan did for us in such a timely and satisfactory way!!!
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By Beryl W. on 05/03/19
Brock pulled and reinstalled a toilet for some floor repairs I needed. He was easy to work with and finished up quickly and neatly. He also did an inspection of some mechanicals and pointed out some things I need to keep an eye on. No pressure at all or scare tactics. Thanks NW!

By Tom W. G. on 05/01/19
I called Northwest @ 7:00 AM on Tues.30th April 2019 & was told that a service man would not be available until after lunch on that Tues.to replace our Sump Pump. By appr. 8:30 AM, Joe ********* called & said that his 1st job that morning did not have the parts to ...
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I called Northwest @ 7:00 AM on Tues.30th April 2019 & was told that a service man would not be available until after lunch on that Tues.to replace our Sump Pump. By appr. 8:30 AM, Joe ********* called & said that his 1st job that morning did not have the parts to cpt., so he asked if he could work on our Sump Pump that morning.Well, we were pleasantly surprised when Joe showed up & with in a few minutes, he had our total replacement cost figured & upon approval, he started work.. Joe R. was very Professional in his procedures, preformed very neat methods for installing the new Sump Pump, replacing inside & outside PVC piping,installing a new kitchen faucet, did a cpt. clean up in the basement & kitchen, was very thorough on his explanation of his work, a true gentleman & you can put his name on our records for return work. Northwest has a true professional in Joe Robertson.. Thank You, Tom & Kay G...
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By Suzy on 05/01/19
Joe was very professional and personable! I had my grand daughter that day and he was so polite and tried to be extra quiet while she slept...very sweet! The quality of work and explanation of why the work needed to be done was very thorough! Thanks for the excellent service!

By Brian F. on 04/30/19
Brock was very helpful today in fixing our sump pump and identifying a separate problem. He responded quickly to our problem and had it fixed in no time. Thank you.

By Matt F. on 04/30/19
Ryan was very informative about my sump pump system and offered several solutions for potential future concerns.

By Jim on 04/22/19
Brock did a great job for us!

By nancy w. on 04/20/19
From the moment the phone was answered..I knew I could count on quality service. My questions were answered and I was scheduled for a service pro to come to my condo the next day. Ryan was on time, very professional and clear about was needed and how much it would ...
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From the moment the phone was answered..I knew I could count on quality service. My questions were answered and I was scheduled for a service pro to come to my condo the next day. Ryan was on time, very professional and clear about was needed and how much it would cost me. Skilled and knowledgeable, he went to work and accomplished installing a new water heater and answering/explaining features, etc. And then...something I have never witnessed...he took wet wipes and cleaned up the work area...making certain he hadn't touched walls, doors, etc. Exceptional!! I will call Northwest for any future needs and I will certainly recommend the company to others. Extremely helpful, professional and responsible people! NLW. Iowa
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By David P. on 04/12/19
Professional, courteous, expert service, by an exceptional Service Tech.
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