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By Anthony S. on 11/23/19
Very professional team, from start to finish.

By Heon L. on 10/19/19
I got a room leaked and soaked in my basement due to the water pipe damaged. After fixing at night , they responded quickly and worked out right away. And the manager claimed to insurance company for me . I got relieved.

By Roland W. on 10/15/19
Northeast Power Dry responded within 1 hour of being contacted by the plumber who referred them. James O'Connell (sales rep) arrived and assured me that he would walk me through the paperwork, contact my home owners insurance rep and have a cleanup crew at my home...
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Northeast Power Dry responded within 1 hour of being contacted by the plumber who referred them. James O'Connell (sales rep) arrived and assured me that he would walk me through the paperwork, contact my home owners insurance rep and have a cleanup crew at my home site within an hour. The crew arrived within 45 mins. and were finished removing wet and damaged articles and setting up all equipment in less than 3 hours. Everyone was extremely polite and courteous and worked diligently as they made every effort to assure me that servicing my needs were their prime concern. Everyone from the sales rep, to service techs, to dispatcher were outstanding. I can't thank Northeast Power Dry enough for being there when I needed them the most. I would not hesitate to refer them to my friends, neighbors and strangers. Thank you, Northeast Power Dry!! - Roland -
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By Darlene A. on 10/14/19
Julio and his co-worker I forgot her name came to our home and did a fantastic job moving all of my studio work. They were professional and Julio explained every thing that was going to occur in language I could understand. I am grateful for the level of professio...
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Julio and his co-worker I forgot her name came to our home and did a fantastic job moving all of my studio work. They were professional and Julio explained every thing that was going to occur in language I could understand. I am grateful for the level of professionalism and genuine care your team has shown to my family. I will recommend your company to anyone who is in need of this type of service.
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By Darlene A. on 10/14/19
Chris came to our home and gave detailed and professional assessment of our situation. He thoroughly explained everything we would need to do to restore our rental. I thank your team for a expeditious and professional job

By Joy O. on 09/29/19
You were wonderful as always. Quick and efficient ! Just need you to send me a bill. USAA sent me check by mistake. Thank you so much.

By Kevin M. on 09/27/19
In an emergency where our water heater leaked, needed to be replaced, and caused significant water damage in our basement, Northeast Power Dry, and Adam, Bryan and crew were extremely fast to obtain details, and more importantly to respond and mitigate any damage ...
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In an emergency where our water heater leaked, needed to be replaced, and caused significant water damage in our basement, Northeast Power Dry, and Adam, Bryan and crew were extremely fast to obtain details, and more importantly to respond and mitigate any damage very quickly. In addition, each person I have dealt with throughout this process has been incredibly informative and taken the time to explain and answer any questions we have had. Moreover they have made sure to inspect and remove for any potential mold growth, and have also made dealing with my homeowners insurance direct and easy. Having never had an issue like this before and not knowing this company at all, our experience throughout the process, including their continued proactive follow-up with us, gives me no hesitation turning to them again should a water emergency occur in the future, and I would highly recommend Northeast Power Dry and the expert, very capable people who work there that are also kind, friendly, personable and reliable and relatable. Lastly, these guys come prepared with professional, industrial grade equipment that is no joke, and stay as late as you allow them to set up and get ahead of and mitigate the problem immediately. I can only say thank you so much for your help, it was reassuring to say the least to have you on my side, and to deal with such highly trained professionals who know how to execute and do so quickly!!
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By Karl N. on 09/26/19
They did a very good job with cleanup, and a gave them a five star rating for their work. However, one of the workers dislodged tiles from my foyer floor stepping on it, which I reported to the project manager. My contractor was going to charge me $140 to repair. ...
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They did a very good job with cleanup, and a gave them a five star rating for their work. However, one of the workers dislodged tiles from my foyer floor stepping on it, which I reported to the project manager. My contractor was going to charge me $140 to repair. I was seeking some level of satisfaction for damage this individual caused. The manager said he would speak to his boss( I guess he had very little authority) and never got back to me even after I prompted him a second time. Very unprofessional. Would never use them again. Subsequent to writing this review I received a call from a senior level person from the company who explained to me what had happened. The project manager made direct contact with the repair contractor to have the bill for the broken tile sent directly to Northeast Power Dry for payment. Unfortunately, I was not made aware of this. I am comfortable that while the communication was less than perfect, the intent to do the right thing was there. Overall, even considering the miscommunication, I believe that the work that was performed and the professionalism of the team warrants a five star rating. I hope I never have a reason to use them again, but I would if i needed to.
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By Ronan F. on 09/18/19
Very kind, professional, and fast service! Attention to detail and keeps the customer informed every step of the way.

By Barbara B. on 09/11/19
Power Dry, Scott Upshaw, was absolutely one of the most professional services I have ever dealt with. Scott walked me through everything and was very patient with my lack of knowledge on the subject. He was very courteous and made the entire process almost painle...
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Power Dry, Scott Upshaw, was absolutely one of the most professional services I have ever dealt with. Scott walked me through everything and was very patient with my lack of knowledge on the subject. He was very courteous and made the entire process almost painless. Kevin and Martin were equally as professional. I thank you all for making a dreadful situation, tolerable.
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By Erica B. on 09/05/19
I worked with Project leader and his team headed by Jeno and in addition Rhea with paperwork. They were beyond excellent. Right from the start I was informed every step of the way as I went through the process of drying my basement after a water heater leak. From...
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I worked with Project leader and his team headed by Jeno and in addition Rhea with paperwork. They were beyond excellent. Right from the start I was informed every step of the way as I went through the process of drying my basement after a water heater leak. From Scott’s show of professionalism to his expertise in this industry, the attention I got and the commitment to helping me get my home back to normal went over and beyond. I was incredibly pleased.
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By Karl N. on 08/31/19
I was very pleased with the cleanup work performed by the Eastern Powerdry team. They were thorough, on-time, neat as can be expected and polite. The coordinating manager, Chris, and the project lead, Abel, were terrific.

By Jody V. on 07/27/19
They are the BEST!! Very nice thorough and professional

By Martha T. on 07/26/19
All the team members I had contact with (I couldn't name all of them) were great - they came when they said they would, and were warm, clear in their explanations, efficient, and professional. This was at a time when the company was dealing with a LOT of damage in...
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All the team members I had contact with (I couldn't name all of them) were great - they came when they said they would, and were warm, clear in their explanations, efficient, and professional. This was at a time when the company was dealing with a LOT of damage in addition to mine and they handled my individual situation with a lot of grace. I also appreciate that the company heard customer complaints about the noise of their blowers several years ago and are now using fans that have a much reduced (and bearable) noise level. I am very happy to have these folks in my address book!
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By Paul M. on 07/15/19
Professional, clean and polite service. Always on time, if not early. Left a phone number to call anytime with a question or problem and we use it once. Quick response and situation rectified. Job finished on time as promised.

By Christina S. on 06/10/19
The customer service at North East Power dry is great. The team I worked with was very prompt, answered any questions I had and left my basement clean and tidy after both leaving the equipment we had there and after they pulled everything out. I would recommend them to anyone.

By Victor A. on 06/08/19
Northeast Power Dry came immediately the Saturday morning that I discovered water in my 30-years dry basement. Adam ***** made arrangements, including financing, for beginning the restoration work. Bryan ******, a very cheerful and accommodating guy, led a crew tha...
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Northeast Power Dry came immediately the Saturday morning that I discovered water in my 30-years dry basement. Adam ***** made arrangements, including financing, for beginning the restoration work. Bryan ******, a very cheerful and accommodating guy, led a crew that worked hard all day to remove two large dumpsters-full of damaged property and to clean the basement. By 8:00 p.m. that night, my basement was empty, clean, and drying with many fans and dehumidifiers. A person always answered the phone when I called the office number. Within two days, my basement was completely dry and ready for contractors to give proposals for restoration. A wet basement is an expensive and stressful occurrence. Northeast Power Dry remedied the worst part very quickly and efficiently.
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By Lauren A. on 06/06/19
No comments

By Srinivas R. on 06/06/19
Not happy with the Service Provider ... contact me for specifics ...

By Barbara N. R. on 05/19/19
Julio M. and Ian A. came to our house after we had water damage. They were both very professional, extremely friendly and explained the whole process to us. We are so glad our plumber recommended them. If you chose Northeast Power Dry to do work at your house, you ...
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Julio M. and Ian A. came to our house after we had water damage. They were both very professional, extremely friendly and explained the whole process to us. We are so glad our plumber recommended them. If you chose Northeast Power Dry to do work at your house, you will have made the right choice.
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Select any employee to see all their reviews.

Julio M
Rating:
84 total reviews!
Jeiner S
2 Years
Rating:
20 total reviews!
Ana D
Customer Service Rep.
Rating:
(15 total reviews)
Peter F
Customer Service Rep.
9 Years
Rating:
(13 total reviews)
Michele R
Rating:
(9 total reviews)
Scott U
Rating:
(8 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Northeast Power Dry has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at Northeast Power Dry. Our BBB Membership rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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