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By Jim H. on 01/31/19
Jarrod found the problem & repaired it very quickly.

By Carl R. on 01/15/19
(no comment)

By Michael B. on 01/15/19
Charles came to our very cold house on a very cold night. Our HVAC system wasn't working. He fixed it, found the cause and did a thorough maintenance review of the unit. At all times, he was cheerful and polite and supportive. We were so impressed that we so signed...
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Charles came to our very cold house on a very cold night. Our HVAC system wasn't working. He fixed it, found the cause and did a thorough maintenance review of the unit. At all times, he was cheerful and polite and supportive. We were so impressed that we so signed a maintenance contract with National Refrigeration. Money well spent!
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By Lori U. on 01/04/19
always excellent service

By Carol D. on 12/21/18
(no comment)

By Mina A. on 12/12/18
Excellent service

By Brett H. on 12/10/18
Jarrod was efficient and professional for my first annual PM for condo heat pump system. Will be returning to National Refrigeration.

By Nikolas D. on 11/29/18
very good job

By Robert F. on 11/20/18
Jarrod Pacheco did a great job.

By Paul J. on 11/20/18
Charles arrived on time, removed the defective and inoperable printed-circuit-board (PCB) from our furnace, replaced it with a new PCB, double checked all the wiring against the schematic, started the furnace, checked its operation, re-programmed our three thermost...
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Charles arrived on time, removed the defective and inoperable printed-circuit-board (PCB) from our furnace, replaced it with a new PCB, double checked all the wiring against the schematic, started the furnace, checked its operation, re-programmed our three thermostats, and then double-checked that all was working properly - all within about 30 minutes!. Courteous, efficient, speedy, and double-checked everything. TERRIFIC!
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By Bernice M. on 11/17/18
Thanks for being efficient, professional and kind. Thanks for delivering the heaters. We will need them until we get the new system.

By Ed H. on 11/16/18
Great staff. Fixed forced air heating issue with a few hours of initial call. Very informative on HVAC. Same day service. Very reliable.

By Gwen G. on 11/16/18
Charles Fitzgerald was the nicest person. He took the time to answer my questions and I never felt rushed. He was very knowledgeable and I would definitely recommend him to others. He truly is an asset to National. Thank you for sending a wonderful employee to my home.

By Joe C. on 11/16/18
I am so pleased with the service National refrigeration continues to provide, to include my most recent service. Charles was on-time, professional, courteous, and efficient. He explained the services to be provided and summarized work completed. He was polite and n...
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I am so pleased with the service National refrigeration continues to provide, to include my most recent service. Charles was on-time, professional, courteous, and efficient. He explained the services to be provided and summarized work completed. He was polite and noticeably clean in appearance.
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By ALAN F. on 11/15/18
We had our furnace serviced by Jarrod Pacheco today. Turns out that the thermostat was defective. He remedied the situation quickly and had our furnace up and running to warm the house. Thanks Jarrod!

By Paul I. on 11/14/18
Charles fitzgerald

By Linda L. on 11/14/18
(no comment)

By Jenny W. on 11/13/18
Jarrod provided great service through National Refrigeration.

By Nancy Kaull/Paul J. on 11/12/18
We are new customers and could not be more pleased with the service from National. Today Jarrod P came to do our first semi-annual service. He is pleasant, professional, and helpful. He showed us what we need to know about our new-to-us gas furnace. He is great! We...
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We are new customers and could not be more pleased with the service from National. Today Jarrod P came to do our first semi-annual service. He is pleasant, professional, and helpful. He showed us what we need to know about our new-to-us gas furnace. He is great! We signed up for the annual service plan. We have no reason to look elsewhere. Thank you, Jarrod and National.
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By Mary M. on 11/07/18
David is professional, polite, and skilled. We always ask for him for both fall and spring service visits. He's the best.
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CALL TO SCHEDULE
401-737-2000

Select any employee to see all their reviews.

Sean D
10 Years
Rating:
59 total reviews!
David P
2 Years
Rating:
37 total reviews!
Doreen C
Customer Service Rep.
15 Years
Rating:
(11 total reviews)
Jarrod P
Rating:
(34 total reviews)
Rito S
2 Years
Rating:
(26 total reviews)
Brian K
23 Years
Rating:
(22 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period National Refrigeration, Inc has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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401-737-2000

Customer service is always a top priority at National Refrigeration, Inc. Our BBB Membership rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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CALL TO SCHEDULE
401-737-2000
Doreen C has a 4.5-Star average rating and a total of 11 total reviews
11 total reviews
I love working at National Refrigeration with the best bunch of technicians in the industry. Together, we will make sure that you're heating and cooling needs are taken care of.
By Anthony P. on 10/17/18
From start to finish the team at National Refrigeration went far above my expectations. They were easy to deal with when pricing out a new furnace & hot water tank with no pressure to purchase. When I decided to go with them for my new install they showed up on tim...
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From start to finish the team at National Refrigeration went far above my expectations. They were easy to deal with when pricing out a new furnace & hot water tank with no pressure to purchase. When I decided to go with them for my new install they showed up on time and got right to it . The crew that came to my home were super professional & answered any questions I had, they were very neat with there work & cleaned up after everything was completed. I would highly recommend National for any new installs & service work.
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By Mark W. on 10/15/18
I've been with nationalRefrigeration for many years always treated with respect and professionalism . I would refer this company 100% every time. Doreen is definitely the backbone of the service department Dave P also a professional his work ethic is second to non...
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I've been with nationalRefrigeration for many years always treated with respect and professionalism . I would refer this company 100% every time. Doreen is definitely the backbone of the service department Dave P also a professional his work ethic is second to none. My dogs love to see him even though he is only here twice a year
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By Sharon C. on 10/02/18
Constant issues with scheduling over the past year. Made appointment MANY weeks in advance for service and they waited until the end of the scheduled day to tell me they were not showing up. No respect for people having to take time off of work to. No concern for h...
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Constant issues with scheduling over the past year. Made appointment MANY weeks in advance for service and they waited until the end of the scheduled day to tell me they were not showing up. No respect for people having to take time off of work to. No concern for having to miss the appointment. Also tried to schedule purchasing a new air conditioning system but even the prospect of a large job could not get a timely response. Obviously, they do not need new business nor are they concerned about servicing customers that have been with them for over 10 years such as myself. I gave them a second chance after issues last year but If you value your time and money go somewhere else.
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By Jim W. on 02/21/18
David is always responsive and professional. Moreover, his attention to the personal needs of the customer results in exemplary service. I highly recommend him and his team for any of your mechanical system needs. Thank you David!

By Josephine D. on 09/06/17
Sean and his Team are the A+ Team. Very respectful & did a great job. National Refrigeration is a great company. Doreen is wonderful. She set everything up for me. No issues, everything went smooth.

By diane b. on 08/02/17
The service we received from beginning to end was just fantastic. Everything was done very professionally and we couldn't be more pleased. They left everything as it was when they left and even swept the whole garage floor! We are now enjoying our cool air!!! Th...
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The service we received from beginning to end was just fantastic. Everything was done very professionally and we couldn't be more pleased. They left everything as it was when they left and even swept the whole garage floor! We are now enjoying our cool air!!! Thank you to the whole team!! You are great!!!
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By J M. on 07/28/17
Highly recommend. Both Doreen in the office and David who came out to check a leaking AC system were extremely helpful and responsive. David was diligent in finding the actual cause of the leak and gave a couple options that included repairing or replacing the 26-y...
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Highly recommend. Both Doreen in the office and David who came out to check a leaking AC system were extremely helpful and responsive. David was diligent in finding the actual cause of the leak and gave a couple options that included repairing or replacing the 26-year old system. We elected to replace it. The day after we ordered the new system I had a few follow-up questions, which David promptly answered. David and Sean showed up on time the day of the install and were both very polite and able to answer all of our questions. New system works great. Great job and great service.
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By Cynthia B. on 05/20/17
Doreen is one of the most personable service managers I have ever had the pleasure of working with. She is beyond efficient and professional...when she says she will call you right back, she means it. I have been a customer of National Refrigeration for several y...
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Doreen is one of the most personable service managers I have ever had the pleasure of working with. She is beyond efficient and professional...when she says she will call you right back, she means it. I have been a customer of National Refrigeration for several years now, and knowing Doreen is the one scheduling for the customer and accommodating their requests as best she can has been an important factor on keeping me as a customer. She is a great asset!
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By David A W. on 05/07/17
Excellent service.

By ralph c. on 02/15/17
The men came on time, provided the proper work needed, were polite, cleaned up after themselves, took away refuse and gave an accurate cost of fees to be charged,would difinately recommend this company to any one and Doreen is always polite, pleasant and returns calls as promised.

By Joe R. on 12/08/16
I do not write review often. But This organization is top notch! I needed a gas furnace and AC replacement and did a fair amount of research on different systems and cost. I went to two other companies to get estimates before going to National. I prefer talking t...
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I do not write review often. But This organization is top notch! I needed a gas furnace and AC replacement and did a fair amount of research on different systems and cost. I went to two other companies to get estimates before going to National. I prefer talking to people face to face and went to their location in Warwick, RI. My initial meeting was with a service supervisor, Brian K. Great first impression, Brian was courteous, professional and informative. He encouraged me to describe what my desires were in a new system and walked me through several pros and cons of the options available. He was definitely not trying to sell me on the highest end models and was more concerned about me being informed on potential decisions. Several days later Brian came out to the house to perform the estimate. Again, he was very informative as we discussed different options and expectations and got me a proposal within a day. National’s quote came in lower than the others and when dealing with their support department Doreen was professional, a pleasure to deal with. Solid customer service you wish you got from every company. On the day of installation Brian, Sean D. and Rito S. performed the work. I mean they worked… I am a details person and these guys paid attention to the details. The epitome of professional and quality. Hey National Refrigeration, give these guys a raise. Semper Fi, Joe
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