CALL TO SCHEDULE
401-737-2000
By eric e. on 05/28/20
no comment

By Andrea T. on 05/28/20
Sam G. was the service pro who came out to troubleshoot our A/C issues. He was timely, responsive, polite, and knowledgeable. We will be using these services again thanks to Sam!

By Mike A. on 05/21/20
no comment

By Jon H. on 05/19/20
Jarrod Pacheco came out to perform our annual HVAC service, spring edition. He has been here before and his service is extraordinary. He is timely, professional, and very courteous to work with. Thank you very much! We will continue to use National Refrigeratio...
(View More)
Jarrod Pacheco came out to perform our annual HVAC service, spring edition. He has been here before and his service is extraordinary. He is timely, professional, and very courteous to work with. Thank you very much! We will continue to use National Refrigeration for all of our HVAC needs and have also referred them to several neighbors and friends.
(View Less)

By Anthony J. on 05/16/20
David came to do our annual service...on time , polite , knows what he is doing . He also did the service last year and hopefully will be here next year as well !

By Jim M. on 05/09/20
Jarrod P****** did a great job servicing my A/C and Furnace on Friday May 8. He was very courteous and helpful when I told him about something that did not sound right with the Furnace. He is an asset to National Refrig.

By Ralph G. on 05/05/20
I recently had my air conditioning system "tuned up" under the terms of my contract with National Refrigeration. Jarrod was the serviceman and my wife and I found him to be thorough, efficient, and polite. In these Covid 19 times, he wore a mask and so did my wife and I. Great job.

By Linda H. on 05/01/20
no comment

By rebeka on 04/28/20
Jarrod was professional and courteous, arrived on time. Wore shoe coverings and a mask (of course).

By Robert S. on 04/15/20
On time, quality work.

By Tricia B. on 04/13/20
Very professional and knowledgeable and pleasant

By Brad L. on 03/18/20
no comment

By Bill O. on 03/06/20
Bob O and Ryan H. recently install a new state of the art On Demand Domestic Gas hot water system in my home. Both technicians arrived on time. They were very professional and did an excellent job of installation of my new DHW system. They were very neat and eff...
(View More)
Bob O and Ryan H. recently install a new state of the art On Demand Domestic Gas hot water system in my home. Both technicians arrived on time. They were very professional and did an excellent job of installation of my new DHW system. They were very neat and efficient, and left my cellar area cleaner than they found it. I would recommend both Bob O and Ryan H. for any plumbing & heating job you would need done. I would rate Bob O & Ryan H with a five star rating. I would also rate National Refrigeration a five star rating. I would recommend National refrigeration to my family and neighbors. Great Job to both Technicians.
(View Less)

By Lyn P. on 01/26/20
I was very happy with the service with Jared from National Refrigeration. He was very pleasant, nice, and went right to work and serviced both or our furnaces. He explained everything he was doing and gave me tips on how to set the features on my new **** Thermosta...
(View More)
I was very happy with the service with Jared from National Refrigeration. He was very pleasant, nice, and went right to work and serviced both or our furnaces. He explained everything he was doing and gave me tips on how to set the features on my new **** Thermostats. We are very glad to have a service contract with National Refrigeration.
(View Less)

By Krystyna M. on 01/20/20
Excellent service, extremely happy. I will recommend to others. Jarrod P****** give extraordinary service above and beyond expectations. ******** ***********

By Lisa J. on 01/17/20
no comment

By Matt B. on 01/15/20
no comment

By Helen M. on 01/07/20
December 26, 2019 experienced furnace problems resulting in no heat. I called National Refrigeration and they sent someone immediately. David Pignone was our service technician. I can't say enough about how professional, knowledgeable and courteous David was addres...
(View More)
December 26, 2019 experienced furnace problems resulting in no heat. I called National Refrigeration and they sent someone immediately. David Pignone was our service technician. I can't say enough about how professional, knowledgeable and courteous David was addressing our heating problem. I recomnend David and National Refrigeration.
(View Less)

By Kathleen & Kevin D. on 12/11/19
David was excellent. This was his second annual visit for us. He is very thorough and takes his time to check all the vents for airflow which others haven't. He is also a very kind and courteous man.

By Jerome S. on 11/18/19
Dave was professional, knowledgable, enthusiastic and pleseant.
No affiliation exists between ReviewBuzz and any of the review site organizations or systems listed on this page.
CALL TO SCHEDULE
401-737-2000

Select any employee to see all their reviews.

Jarrod P
Rating:
80 total reviews!
Sean D
10 Years
Rating:
67 total reviews!
Jessica H
Customer Service Rep.
4 Years
Rating:
(1 total review)
Doreen C
Customer Service Rep.
15 Years
Rating:
(13 total reviews)
David P
2 Years
Rating:
(47 total reviews)
Rito S
2 Years
Rating:
(32 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period National Refrigeration, Inc has been using the ReviewBuzz system and may not directly match the data found on each public review site.

1. Choose a Service Pro

RATE service by rolling over the stars:

Post Review
Why is this needed?
CALL TO SCHEDULE
401-737-2000

Customer service is always a top priority at National Refrigeration, Inc. Our BBB Membership rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

No affiliation exists between ReviewBuzz and any of the review site organizations or systems listed on this page.
CALL TO SCHEDULE
401-737-2000
Doreen C has a 4.5-Star average rating and a total of 13 total reviews
13 total reviews
I love working at National Refrigeration with the best bunch of technicians in the industry. Together, we will make sure that you're heating and cooling needs are taken care of.
By Ron R. on 03/05/19
She was very helpful and fast in getting me the information to make a decision. Her followup was great.

By Linda F. on 02/06/19
From the moment I called National Refrigeration, the service was EXCELLENT. From Ryan, Sean, Rito, Charles and Josh there was complete professionalism, they were on time, knowledge of what needed to be done, hard-working, clean and worked until the job was done. I ...
(View More)
From the moment I called National Refrigeration, the service was EXCELLENT. From Ryan, Sean, Rito, Charles and Josh there was complete professionalism, they were on time, knowledge of what needed to be done, hard-working, clean and worked until the job was done. I cannot recommend these people more and the owners should be extremely proud of the men working for him. As I said, "TOP NOTCH."
(View Less)

By Anthony P. on 10/17/18
From start to finish the team at National Refrigeration went far above my expectations. They were easy to deal with when pricing out a new furnace & hot water tank with no pressure to purchase. When I decided to go with them for my new install they showed up on tim...
(View More)
From start to finish the team at National Refrigeration went far above my expectations. They were easy to deal with when pricing out a new furnace & hot water tank with no pressure to purchase. When I decided to go with them for my new install they showed up on time and got right to it . The crew that came to my home were super professional & answered any questions I had, they were very neat with there work & cleaned up after everything was completed. I would highly recommend National for any new installs & service work.
(View Less)

By Mark W. on 10/15/18
I've been with nationalRefrigeration for many years always treated with respect and professionalism . I would refer this company 100% every time. Doreen is definitely the backbone of the service department Dave P also a professional his work ethic is second to non...
(View More)
I've been with nationalRefrigeration for many years always treated with respect and professionalism . I would refer this company 100% every time. Doreen is definitely the backbone of the service department Dave P also a professional his work ethic is second to none. My dogs love to see him even though he is only here twice a year
(View Less)

By Sharon C. on 10/02/18
Constant issues with scheduling over the past year. Made appointment MANY weeks in advance for service and they waited until the end of the scheduled day to tell me they were not showing up. No respect for people having to take time off of work to. No concern for h...
(View More)
Constant issues with scheduling over the past year. Made appointment MANY weeks in advance for service and they waited until the end of the scheduled day to tell me they were not showing up. No respect for people having to take time off of work to. No concern for having to miss the appointment. Also tried to schedule purchasing a new air conditioning system but even the prospect of a large job could not get a timely response. Obviously, they do not need new business nor are they concerned about servicing customers that have been with them for over 10 years such as myself. I gave them a second chance after issues last year but If you value your time and money go somewhere else.
(View Less)

By Jim W. on 02/21/18
David is always responsive and professional. Moreover, his attention to the personal needs of the customer results in exemplary service. I highly recommend him and his team for any of your mechanical system needs. Thank you David!

By Josephine D. on 09/06/17
Sean and his Team are the A+ Team. Very respectful & did a great job. National Refrigeration is a great company. Doreen is wonderful. She set everything up for me. No issues, everything went smooth.

By diane b. on 08/02/17
The service we received from beginning to end was just fantastic. Everything was done very professionally and we couldn't be more pleased. They left everything as it was when they left and even swept the whole garage floor! We are now enjoying our cool air!!! Th...
(View More)
The service we received from beginning to end was just fantastic. Everything was done very professionally and we couldn't be more pleased. They left everything as it was when they left and even swept the whole garage floor! We are now enjoying our cool air!!! Thank you to the whole team!! You are great!!!
(View Less)

By J M. on 07/28/17
Highly recommend. Both Doreen in the office and David who came out to check a leaking AC system were extremely helpful and responsive. David was diligent in finding the actual cause of the leak and gave a couple options that included repairing or replacing the 26-y...
(View More)
Highly recommend. Both Doreen in the office and David who came out to check a leaking AC system were extremely helpful and responsive. David was diligent in finding the actual cause of the leak and gave a couple options that included repairing or replacing the 26-year old system. We elected to replace it. The day after we ordered the new system I had a few follow-up questions, which David promptly answered. David and Sean showed up on time the day of the install and were both very polite and able to answer all of our questions. New system works great. Great job and great service.
(View Less)

By Cynthia B. on 05/20/17
Doreen is one of the most personable service managers I have ever had the pleasure of working with. She is beyond efficient and professional...when she says she will call you right back, she means it. I have been a customer of National Refrigeration for several y...
(View More)
Doreen is one of the most personable service managers I have ever had the pleasure of working with. She is beyond efficient and professional...when she says she will call you right back, she means it. I have been a customer of National Refrigeration for several years now, and knowing Doreen is the one scheduling for the customer and accommodating their requests as best she can has been an important factor on keeping me as a customer. She is a great asset!
(View Less)

By David A W. on 05/07/17
Excellent service.

By ralph c. on 02/15/17
The men came on time, provided the proper work needed, were polite, cleaned up after themselves, took away refuse and gave an accurate cost of fees to be charged,would difinately recommend this company to any one and Doreen is always polite, pleasant and returns calls as promised.

By Joe R. on 12/08/16
I do not write review often. But This organization is top notch! I needed a gas furnace and AC replacement and did a fair amount of research on different systems and cost. I went to two other companies to get estimates before going to National. I prefer talking t...
(View More)
I do not write review often. But This organization is top notch! I needed a gas furnace and AC replacement and did a fair amount of research on different systems and cost. I went to two other companies to get estimates before going to National. I prefer talking to people face to face and went to their location in Warwick, RI. My initial meeting was with a service supervisor, Brian K. Great first impression, Brian was courteous, professional and informative. He encouraged me to describe what my desires were in a new system and walked me through several pros and cons of the options available. He was definitely not trying to sell me on the highest end models and was more concerned about me being informed on potential decisions. Several days later Brian came out to the house to perform the estimate. Again, he was very informative as we discussed different options and expectations and got me a proposal within a day. National’s quote came in lower than the others and when dealing with their support department Doreen was professional, a pleasure to deal with. Solid customer service you wish you got from every company. On the day of installation Brian, Sean D. and Rito S. performed the work. I mean they worked… I am a details person and these guys paid attention to the details. The epitome of professional and quality. Hey National Refrigeration, give these guys a raise. Semper Fi, Joe
(View Less)
No affiliation exists between ReviewBuzz and any of the review site organizations or systems listed on this page.