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401-737-2000
By William M. on 08/06/20
Jarrod arrived within the designated time, was friendly and professional and got the job done efficiently. We were extremely satisfied with him.

By Andrew W. on 07/31/20
Answered phone calls on the weekend. Came when they said they would. Jarrod P., service pro, has fixed our ancient a/c unit twice in the past 2 years and kept it going and us cool. Good service, fast, accurate, provided an estimate for a new unit in case we eventua...
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Answered phone calls on the weekend. Came when they said they would. Jarrod P., service pro, has fixed our ancient a/c unit twice in the past 2 years and kept it going and us cool. Good service, fast, accurate, provided an estimate for a new unit in case we eventually go that way, but no hard sell at all. Would highly recommend both company and Jarrod P.
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By Elmer C. on 07/31/20
Service was excellent.

By Donald P. on 07/31/20
(no comment)

By Marianne H. on 07/31/20
Sam came out to service my AC unit. He was super professional, polite, knowledgeable. He had never been to the building but didn't skip a beat when getting to the roof to find the unit. He was a pleasure!

By Ken & Connie A. on 07/29/20
Excellent service. Tech arrived about 45 minutes after we called for central a/c unit not working.

By Joseph C. on 07/27/20
Ok. Since you are coming back a second time for feedback. Ryan did a fine job when I pointed out what the the previous service man did not catch. Was not pleased that I. Had to pay that miss.

By Fahad A. on 07/25/20
He was on time. He did a great job in solving the problem with our air conditioner. He took time to explain the problem and answered all my questions. Great Service. Thank you. ** **

By George C. on 07/25/20
Showed up as scheduled, was prompt and thorough. and pleasant

By paul s. on 07/24/20
Jarrod Pacheco was my tech for a complete replacement of my Carrier a/c system, he had a complete knowledge of the system and did an excellent job in completing this replacement.

By Mark C. on 07/24/20
no comment

By Peter B. on 07/24/20
Bob and Ryan installed my Navien Tankless water system. They showed up when scheduled were true professionals throughout the entire project. I would use this company any time. Jarod and crew came two days later to install my Carrier AC unit and Carrier furnace. The...
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Bob and Ryan installed my Navien Tankless water system. They showed up when scheduled were true professionals throughout the entire project. I would use this company any time. Jarod and crew came two days later to install my Carrier AC unit and Carrier furnace. The experience I had with Bob and Ryan was repeated. Brian the service manger should be proud of his team. While there were some delays getting my equipment in from Carrier Brian was sure to expedite the installation process for us and his team more than made up for the delays.
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By Susan M. on 07/18/20
Sam was polite, on time, and had good knowledge of and efficiency in his work. Thank you Sam!

By Kimberly O. on 07/16/20
Sam did a great job - professional, thorough, followed protocol - he wore shoe covers and a mask, took time to explain what he was doing and show me things if I had questions. He did a great job cleaning and tuning up my AC. As a leader in Human Resources myself - ...
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Sam did a great job - professional, thorough, followed protocol - he wore shoe covers and a mask, took time to explain what he was doing and show me things if I had questions. He did a great job cleaning and tuning up my AC. As a leader in Human Resources myself - I know National Refrigeration is lucky to have Sam as an employee. Good work!
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By Stanley D. on 07/15/20
Service Pro Mr. P****** serviced our air conditioners. He was on time, very professional in every way, and did a terrific job. Thank-you, and please thank him also.

By Susan E N. on 07/15/20
Charles F. quickly and efficiently repaired our AC unit. I appreciate that he had his mask on immediately upon exiting his service truck and kept it on throughout the visit. He explained everything he was doing and was extremely professional throughout the service ...
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Charles F. quickly and efficiently repaired our AC unit. I appreciate that he had his mask on immediately upon exiting his service truck and kept it on throughout the visit. He explained everything he was doing and was extremely professional throughout the service call. We will always use National Refrigeration for our HVAC needs even if we have to wait and even if it costs a little more because of their exceptional service techs.
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By Linda F. on 07/09/20
National Refrigeration"s Jessica, who has always been most pleasant and helpful, sent Bob O. to our home today due to some leaking around our water heater. Bob immediately diagnosed the problem as a broken expansion tank, went to the supplier, picked up a new one, ...
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National Refrigeration"s Jessica, who has always been most pleasant and helpful, sent Bob O. to our home today due to some leaking around our water heater. Bob immediately diagnosed the problem as a broken expansion tank, went to the supplier, picked up a new one, returned and installed it. Bob has a friendly manner and patiently explained to us what was needed. He also proved to be a most knowledgeable plumber. He is a real asset to National Refrigeration, one whom we plan to call in the future and whom we strongly recommend for plumbing issues.
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By Rhonda & Alfred S. on 07/08/20
Jarrod Pacheco was our tech this time. Very punctual, polite and knowledgeable. A good experience

By Rick D. on 07/08/20
Jarrod P. was courteous, professional, and worked efficiently. This is the second time he has done our spring start up and we renewed our contract with National Refrigeration for another two years! That should say it all!

By Heather M. on 07/08/20
Ntl Refrigeration has been servicing my heat and a/c for 15+ years. They are clean, neat and knowledgeable. I highly recommend!
No affiliation exists between ReviewBuzz and any of the review site organizations or systems listed on this page.
CALL TO SCHEDULE
401-737-2000

Select any employee to see all their reviews.

Jarrod P
Rating:
99 total reviews!
Sean D
10 Years
Rating:
67 total reviews!
Jessica H
Customer Service Rep.
4 Years
Rating:
(1 total review)
Doreen C
Customer Service Rep.
15 Years
Rating:
(14 total reviews)
David P
2 Years
Rating:
(52 total reviews)
Jared L
10 Years
Rating:
(33 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period National Refrigeration, Inc has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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401-737-2000

Customer service is always a top priority at National Refrigeration, Inc. Our BBB Membership rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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CALL TO SCHEDULE
401-737-2000
Brian K has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
27 total reviews
I am happily married with my wife Robyn for 20 years (and we have 3 beautiful children)! I am a graduate of New England Tech, EPA Certified and Nate Certified.
By Peter B. on 07/24/20
Bob and Ryan installed my Navien Tankless water system. They showed up when scheduled were true professionals throughout the entire project. I would use this company any time. Jarod and crew came two days later to install my Carrier AC unit and Carrier furnace. The...
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Bob and Ryan installed my Navien Tankless water system. They showed up when scheduled were true professionals throughout the entire project. I would use this company any time. Jarod and crew came two days later to install my Carrier AC unit and Carrier furnace. The experience I had with Bob and Ryan was repeated. Brian the service manger should be proud of his team. While there were some delays getting my equipment in from Carrier Brian was sure to expedite the installation process for us and his team more than made up for the delays.
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By Matt B. on 01/15/20
no comment

By Susan T. on 06/20/19
Brian was very helpful and very knowledgeable ...i would highly recommend !

By Susan T. on 06/06/19
No comments

By Paul K. on 03/23/19
National Refrigeration replaced our heating and cooling system in one day. The process from quote to installation was effortless. The job was done in a professional and efficient manner. The company followed up to check if we were satisfied with the work and hel...
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National Refrigeration replaced our heating and cooling system in one day. The process from quote to installation was effortless. The job was done in a professional and efficient manner. The company followed up to check if we were satisfied with the work and helped complete rebate paper work. I would highly recommend this company to do work in your home or business.
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By Anthony P. on 10/17/18
From start to finish the team at National Refrigeration went far above my expectations. They were easy to deal with when pricing out a new furnace & hot water tank with no pressure to purchase. When I decided to go with them for my new install they showed up on tim...
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From start to finish the team at National Refrigeration went far above my expectations. They were easy to deal with when pricing out a new furnace & hot water tank with no pressure to purchase. When I decided to go with them for my new install they showed up on time and got right to it . The crew that came to my home were super professional & answered any questions I had, they were very neat with there work & cleaned up after everything was completed. I would highly recommend National for any new installs & service work.
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By Rachel R. on 08/10/18
National Refrigeration was an excellent company to work with. Brian came out and was extremely knowledgeable and upfront about electrical work that needed to be done before central air could be put in. On the day of install, everyone worked efficiently to complete ...
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National Refrigeration was an excellent company to work with. Brian came out and was extremely knowledgeable and upfront about electrical work that needed to be done before central air could be put in. On the day of install, everyone worked efficiently to complete the job and I had central air up and running by the middle of the afternoon. I would highly recommend this company to anyone.
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By Kevin C. on 11/08/17
Came same day when multiple other companies were unable, and diagnosed problem promptly.

By diane b. on 08/02/17
The service we received from beginning to end was just fantastic. Everything was done very professionally and we couldn't be more pleased. They left everything as it was when they left and even swept the whole garage floor! We are now enjoying our cool air!!! Th...
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The service we received from beginning to end was just fantastic. Everything was done very professionally and we couldn't be more pleased. They left everything as it was when they left and even swept the whole garage floor! We are now enjoying our cool air!!! Thank you to the whole team!! You are great!!!
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By Tamar on 06/24/17
Called, had issues with A/C and Brian had made such an effort to come that day. Once arrived he was courteous, quick and left a clean place. Look no further. I would never think of going anywhere else. Professional and kind. Thanks again Brian for cooling out ou...
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Called, had issues with A/C and Brian had made such an effort to come that day. Once arrived he was courteous, quick and left a clean place. Look no further. I would never think of going anywhere else. Professional and kind. Thanks again Brian for cooling out our house during these HOT days!
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By Thomas C. on 12/27/16
Brian Kelly did an outstanding job diagnosing the problem with my furnace and fixing it immediately. And the price was right. I have a contract with Nat'l. Refrigeration; they service my A/C and furnace each year and have never had any kind of negative experience...
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Brian Kelly did an outstanding job diagnosing the problem with my furnace and fixing it immediately. And the price was right. I have a contract with Nat'l. Refrigeration; they service my A/C and furnace each year and have never had any kind of negative experience. I couldn't be more pleased with the service, the technicians and the price.
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By Joe R. on 12/08/16
I do not write review often. But This organization is top notch! I needed a gas furnace and AC replacement and did a fair amount of research on different systems and cost. I went to two other companies to get estimates before going to National. I prefer talking t...
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I do not write review often. But This organization is top notch! I needed a gas furnace and AC replacement and did a fair amount of research on different systems and cost. I went to two other companies to get estimates before going to National. I prefer talking to people face to face and went to their location in Warwick, RI. My initial meeting was with a service supervisor, Brian K. Great first impression, Brian was courteous, professional and informative. He encouraged me to describe what my desires were in a new system and walked me through several pros and cons of the options available. He was definitely not trying to sell me on the highest end models and was more concerned about me being informed on potential decisions. Several days later Brian came out to the house to perform the estimate. Again, he was very informative as we discussed different options and expectations and got me a proposal within a day. National’s quote came in lower than the others and when dealing with their support department Doreen was professional, a pleasure to deal with. Solid customer service you wish you got from every company. On the day of installation Brian, Sean D. and Rito S. performed the work. I mean they worked… I am a details person and these guys paid attention to the details. The epitome of professional and quality. Hey National Refrigeration, give these guys a raise. Semper Fi, Joe
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By Joseph C. on 10/31/16
Service Technician ***** ** of National Refrigeration serviced my 2 Carrier HVAC Units today. I found him to be courteous, professional, highly competent and very thorough. He answered all of my questions to my satisfaction.

By John M. on 08/26/16
I was referred to Natioal Refrigeration by the customer service division of Carrier Corp. (United Tech) & Distributor Corp. of N.E. to address issues concerning recently installed Carrier equipment by another vendor. My initial call to National Refrig. Was answere...
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I was referred to Natioal Refrigeration by the customer service division of Carrier Corp. (United Tech) & Distributor Corp. of N.E. to address issues concerning recently installed Carrier equipment by another vendor. My initial call to National Refrig. Was answered by a very pleasant, patient, empathetic, reassuring & professioal lady who told me I would receive a call back from Brian Kelly. Brian called back as promised; listened to my concerns & set up an appt for the next day. He called ahead, arrived on time (8/24/16) & promptly put on shoe covers. He reviewed the situation, listened to my concerns, did an assessment of the installation & made recommendations to improve the performance, efficiency & longevity of my HVAC systems. Through it all he was very professional & extremely knowledgeable. In a word, the entire experience was "outstanding" & in this day & age, refreshing as well.
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By Leslie P. on 08/17/16
I was very pleased with National Refrigeration. Their response to my AC problem was quick and courteous. The service agent, *****, was extremely courteous and friendly. I am signing up for their yearly maintenance program.

By Dave B. on 08/17/16
Brian very knowlegable and professional.excellent service performed also very personnable thank you

By Patricia D. on 08/02/16
Brian was great- got here quickly just before my overnight companycame,and fixed the problem! Polite and respectful.

By Lee W. on 07/22/16
Our second story Carrier A/C system had a refrigerant leak. The company that installed it four years earlier went out of business. National Refrigeration's service technician fixed the problem and had our A/C up an running within 2 hours. He was efficient, kept the...
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Our second story Carrier A/C system had a refrigerant leak. The company that installed it four years earlier went out of business. National Refrigeration's service technician fixed the problem and had our A/C up an running within 2 hours. He was efficient, kept the premises clean, and explained all of the work required before hand. He explained that there could be more than one leak, but to trouble shoot it would require much more work at a greater expense, but perhaps not necessary. So we left it at the one repair and are taking a wait and see approach.
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By Lona & James S. on 06/15/16
Honest, reliable, clean, respectful, on time, throughro, great price... Need I say more?... Give Brian Kelly a call! His team was great too!

By Lona & James S. on 06/15/16
Knowledgable, honest, reliable, clean, throughro, great price, need I say more?!! Call Brian!
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