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By Jim H. on 01/31/19
Jarrod found the problem & repaired it very quickly.

By Carl R. on 01/15/19
(no comment)

By Michael B. on 01/15/19
Charles came to our very cold house on a very cold night. Our HVAC system wasn't working. He fixed it, found the cause and did a thorough maintenance review of the unit. At all times, he was cheerful and polite and supportive. We were so impressed that we so signed...
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Charles came to our very cold house on a very cold night. Our HVAC system wasn't working. He fixed it, found the cause and did a thorough maintenance review of the unit. At all times, he was cheerful and polite and supportive. We were so impressed that we so signed a maintenance contract with National Refrigeration. Money well spent!
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By Lori U. on 01/04/19
always excellent service

By Carol D. on 12/21/18
(no comment)

By Mina A. on 12/12/18
Excellent service

By Brett H. on 12/10/18
Jarrod was efficient and professional for my first annual PM for condo heat pump system. Will be returning to National Refrigeration.

By Nikolas D. on 11/29/18
very good job

By Robert F. on 11/20/18
Jarrod Pacheco did a great job.

By Paul J. on 11/20/18
Charles arrived on time, removed the defective and inoperable printed-circuit-board (PCB) from our furnace, replaced it with a new PCB, double checked all the wiring against the schematic, started the furnace, checked its operation, re-programmed our three thermost...
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Charles arrived on time, removed the defective and inoperable printed-circuit-board (PCB) from our furnace, replaced it with a new PCB, double checked all the wiring against the schematic, started the furnace, checked its operation, re-programmed our three thermostats, and then double-checked that all was working properly - all within about 30 minutes!. Courteous, efficient, speedy, and double-checked everything. TERRIFIC!
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By Bernice M. on 11/17/18
Thanks for being efficient, professional and kind. Thanks for delivering the heaters. We will need them until we get the new system.

By Ed H. on 11/16/18
Great staff. Fixed forced air heating issue with a few hours of initial call. Very informative on HVAC. Same day service. Very reliable.

By Gwen G. on 11/16/18
Charles Fitzgerald was the nicest person. He took the time to answer my questions and I never felt rushed. He was very knowledgeable and I would definitely recommend him to others. He truly is an asset to National. Thank you for sending a wonderful employee to my home.

By Joe C. on 11/16/18
I am so pleased with the service National refrigeration continues to provide, to include my most recent service. Charles was on-time, professional, courteous, and efficient. He explained the services to be provided and summarized work completed. He was polite and n...
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I am so pleased with the service National refrigeration continues to provide, to include my most recent service. Charles was on-time, professional, courteous, and efficient. He explained the services to be provided and summarized work completed. He was polite and noticeably clean in appearance.
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By ALAN F. on 11/15/18
We had our furnace serviced by Jarrod Pacheco today. Turns out that the thermostat was defective. He remedied the situation quickly and had our furnace up and running to warm the house. Thanks Jarrod!

By Paul I. on 11/14/18
Charles fitzgerald

By Linda L. on 11/14/18
(no comment)

By Jenny W. on 11/13/18
Jarrod provided great service through National Refrigeration.

By Nancy Kaull/Paul J. on 11/12/18
We are new customers and could not be more pleased with the service from National. Today Jarrod P came to do our first semi-annual service. He is pleasant, professional, and helpful. He showed us what we need to know about our new-to-us gas furnace. He is great! We...
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We are new customers and could not be more pleased with the service from National. Today Jarrod P came to do our first semi-annual service. He is pleasant, professional, and helpful. He showed us what we need to know about our new-to-us gas furnace. He is great! We signed up for the annual service plan. We have no reason to look elsewhere. Thank you, Jarrod and National.
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By Mary M. on 11/07/18
David is professional, polite, and skilled. We always ask for him for both fall and spring service visits. He's the best.
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CALL TO SCHEDULE
401-737-2000

Select any employee to see all their reviews.

Sean D
10 Years
Rating:
59 total reviews!
David P
2 Years
Rating:
37 total reviews!
Doreen C
Customer Service Rep.
15 Years
Rating:
(11 total reviews)
Jarrod P
Rating:
(34 total reviews)
Rito S
2 Years
Rating:
(26 total reviews)
Brian K
23 Years
Rating:
(22 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period National Refrigeration, Inc has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at National Refrigeration, Inc. Our BBB Membership rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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CALL TO SCHEDULE
401-737-2000
Brian K has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
22 total reviews
I am happily married with my wife Robyn for 20 years (and we have 3 beautiful children)! I am a graduate of New England Tech, EPA Certified and Nate Certified.
By Anthony P. on 10/17/18
From start to finish the team at National Refrigeration went far above my expectations. They were easy to deal with when pricing out a new furnace & hot water tank with no pressure to purchase. When I decided to go with them for my new install they showed up on tim...
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From start to finish the team at National Refrigeration went far above my expectations. They were easy to deal with when pricing out a new furnace & hot water tank with no pressure to purchase. When I decided to go with them for my new install they showed up on time and got right to it . The crew that came to my home were super professional & answered any questions I had, they were very neat with there work & cleaned up after everything was completed. I would highly recommend National for any new installs & service work.
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By Rachel R. on 08/10/18
National Refrigeration was an excellent company to work with. Brian came out and was extremely knowledgeable and upfront about electrical work that needed to be done before central air could be put in. On the day of install, everyone worked efficiently to complete ...
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National Refrigeration was an excellent company to work with. Brian came out and was extremely knowledgeable and upfront about electrical work that needed to be done before central air could be put in. On the day of install, everyone worked efficiently to complete the job and I had central air up and running by the middle of the afternoon. I would highly recommend this company to anyone.
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By Kevin C. on 11/08/17
Came same day when multiple other companies were unable, and diagnosed problem promptly.

By diane b. on 08/02/17
The service we received from beginning to end was just fantastic. Everything was done very professionally and we couldn't be more pleased. They left everything as it was when they left and even swept the whole garage floor! We are now enjoying our cool air!!! Th...
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The service we received from beginning to end was just fantastic. Everything was done very professionally and we couldn't be more pleased. They left everything as it was when they left and even swept the whole garage floor! We are now enjoying our cool air!!! Thank you to the whole team!! You are great!!!
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By Tamar on 06/24/17
Called, had issues with A/C and Brian had made such an effort to come that day. Once arrived he was courteous, quick and left a clean place. Look no further. I would never think of going anywhere else. Professional and kind. Thanks again Brian for cooling out ou...
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Called, had issues with A/C and Brian had made such an effort to come that day. Once arrived he was courteous, quick and left a clean place. Look no further. I would never think of going anywhere else. Professional and kind. Thanks again Brian for cooling out our house during these HOT days!
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By Thomas C. on 12/27/16
Brian Kelly did an outstanding job diagnosing the problem with my furnace and fixing it immediately. And the price was right. I have a contract with Nat'l. Refrigeration; they service my A/C and furnace each year and have never had any kind of negative experience...
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Brian Kelly did an outstanding job diagnosing the problem with my furnace and fixing it immediately. And the price was right. I have a contract with Nat'l. Refrigeration; they service my A/C and furnace each year and have never had any kind of negative experience. I couldn't be more pleased with the service, the technicians and the price.
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By Joe R. on 12/08/16
I do not write review often. But This organization is top notch! I needed a gas furnace and AC replacement and did a fair amount of research on different systems and cost. I went to two other companies to get estimates before going to National. I prefer talking t...
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I do not write review often. But This organization is top notch! I needed a gas furnace and AC replacement and did a fair amount of research on different systems and cost. I went to two other companies to get estimates before going to National. I prefer talking to people face to face and went to their location in Warwick, RI. My initial meeting was with a service supervisor, Brian K. Great first impression, Brian was courteous, professional and informative. He encouraged me to describe what my desires were in a new system and walked me through several pros and cons of the options available. He was definitely not trying to sell me on the highest end models and was more concerned about me being informed on potential decisions. Several days later Brian came out to the house to perform the estimate. Again, he was very informative as we discussed different options and expectations and got me a proposal within a day. National’s quote came in lower than the others and when dealing with their support department Doreen was professional, a pleasure to deal with. Solid customer service you wish you got from every company. On the day of installation Brian, Sean D. and Rito S. performed the work. I mean they worked… I am a details person and these guys paid attention to the details. The epitome of professional and quality. Hey National Refrigeration, give these guys a raise. Semper Fi, Joe
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By Joseph C. on 10/31/16
Service Technician ***** ** of National Refrigeration serviced my 2 Carrier HVAC Units today. I found him to be courteous, professional, highly competent and very thorough. He answered all of my questions to my satisfaction.

By John M. on 08/26/16
I was referred to Natioal Refrigeration by the customer service division of Carrier Corp. (United Tech) & Distributor Corp. of N.E. to address issues concerning recently installed Carrier equipment by another vendor. My initial call to National Refrig. Was answere...
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I was referred to Natioal Refrigeration by the customer service division of Carrier Corp. (United Tech) & Distributor Corp. of N.E. to address issues concerning recently installed Carrier equipment by another vendor. My initial call to National Refrig. Was answered by a very pleasant, patient, empathetic, reassuring & professioal lady who told me I would receive a call back from Brian Kelly. Brian called back as promised; listened to my concerns & set up an appt for the next day. He called ahead, arrived on time (8/24/16) & promptly put on shoe covers. He reviewed the situation, listened to my concerns, did an assessment of the installation & made recommendations to improve the performance, efficiency & longevity of my HVAC systems. Through it all he was very professional & extremely knowledgeable. In a word, the entire experience was "outstanding" & in this day & age, refreshing as well.
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By Leslie P. on 08/17/16
I was very pleased with National Refrigeration. Their response to my AC problem was quick and courteous. The service agent, *****, was extremely courteous and friendly. I am signing up for their yearly maintenance program.

By Dave B. on 08/17/16
Brian very knowlegable and professional.excellent service performed also very personnable thank you

By Patricia D. on 08/02/16
Brian was great- got here quickly just before my overnight companycame,and fixed the problem! Polite and respectful.

By Lee W. on 07/22/16
Our second story Carrier A/C system had a refrigerant leak. The company that installed it four years earlier went out of business. National Refrigeration's service technician fixed the problem and had our A/C up an running within 2 hours. He was efficient, kept the...
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Our second story Carrier A/C system had a refrigerant leak. The company that installed it four years earlier went out of business. National Refrigeration's service technician fixed the problem and had our A/C up an running within 2 hours. He was efficient, kept the premises clean, and explained all of the work required before hand. He explained that there could be more than one leak, but to trouble shoot it would require much more work at a greater expense, but perhaps not necessary. So we left it at the one repair and are taking a wait and see approach.
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By Lona & James S. on 06/15/16
Honest, reliable, clean, respectful, on time, throughro, great price... Need I say more?... Give Brian Kelly a call! His team was great too!

By Lona & James S. on 06/15/16
Knowledgable, honest, reliable, clean, throughro, great price, need I say more?!! Call Brian!

By Lona S. on 06/15/16
Honest, reliable, personable, great price, very clean and contentious, caring.... Need I say more! Ask for Brian Kelly!

By Tony C. on 06/06/16
***** is amazing! He supervised the install of a complete replacement to 1 of our 2 AC systems last year....he is professional, knowledgeable, and courteous. We had problems with our 2nd unit this spring and the first two technicians that the company sent couldn't ...
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***** is amazing! He supervised the install of a complete replacement to 1 of our 2 AC systems last year....he is professional, knowledgeable, and courteous. We had problems with our 2nd unit this spring and the first two technicians that the company sent couldn't figure out the problem. ***** recognized what the problem was and fixed it immediately. His experience in the field is unmatched. If we ever have any issues again, I will only let him work on our systems. Also want to give props to ****** who manages the service aspect. She was always funny and accommodated our requests for service, including sending the first technician on Saturday morning. She is a delight to work with...
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By PAULGRISWOLD on 06/03/16
Since moving to Rhode Island we have been very impressed with Brian and his service team.

By Kathy P. on 01/06/16
Friendly and courteous staff and a great product.

By Kathy P. on 01/05/16
Brian was fantastic! He combined the highest level of professionalism with a courteous friendly manner. I appreciate the excellent service and the time that he took to answer my questions. I was also very impressed at how neat they were. I would definitely refer an...
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Brian was fantastic! He combined the highest level of professionalism with a courteous friendly manner. I appreciate the excellent service and the time that he took to answer my questions. I was also very impressed at how neat they were. I would definitely refer anyone to National Refrigeration. The prices were fair, the staff was very friendly, and I'm very happy with the quality of the Carrier HVAC product.
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