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By Melissa D. on 04/15/19
Jared L from National Refrigeration has done a great job maintaining our heating/cooling system, and in patiently diagnosing any issues with our somewhat fickle geo-thermal system. He has been thorough and hard working, professional and polite, has been neat and ha...
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Jared L from National Refrigeration has done a great job maintaining our heating/cooling system, and in patiently diagnosing any issues with our somewhat fickle geo-thermal system. He has been thorough and hard working, professional and polite, has been neat and has cleaned up after his work. He is mindful of our home (cloth booties over boots, if only all contractors would be so mindful). National Refrigeration does great work, and I would highly recommend them. Doreen who does their scheduling does a great job. She gets back to you right away, and is really efficient, professional and friendly.
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By Mark on 04/12/19
I've been with nationalRefrigeration for many years always treated with respect and professionalism . I would refer this company 100% every time. Doreen is definitely the backbone of the service department Dave P also a professional his work ethic is second to non...
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I've been with nationalRefrigeration for many years always treated with respect and professionalism . I would refer this company 100% every time. Doreen is definitely the backbone of the service department Dave P also a professional his work ethic is second to none. My dogs love to see him even though he is only here twice a year
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By Linda on 04/11/19
I had been experiencing unexplained migraines, nausea, and fatigue for a few weeks. My dog was also sick on and off during this time. One morning I woke up to a terrible sound coming from my heating ducts. Turns out I had a large crack in my inducer motor on the f...
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I had been experiencing unexplained migraines, nausea, and fatigue for a few weeks. My dog was also sick on and off during this time. One morning I woke up to a terrible sound coming from my heating ducts. Turns out I had a large crack in my inducer motor on the furnace and Jarrod quickly diagnosed the problem. Because he was so concerned about the symptoms of carbon monoxide poisoning, he traveled all the way back Warwick for the part, and returned to fix it all within a few hours! It's not often one can honestly say another person may have saved a life, but Jarrod fits the bill! I am feeling much better now and have Jarrod Pacheco and National Refrigeration to thank for that!
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By Paul K. on 03/23/19
National Refrigeration replaced our heating and cooling system in one day. The process from quote to installation was effortless. The job was done in a professional and efficient manner. The company followed up to check if we were satisfied with the work and hel...
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National Refrigeration replaced our heating and cooling system in one day. The process from quote to installation was effortless. The job was done in a professional and efficient manner. The company followed up to check if we were satisfied with the work and helped complete rebate paper work. I would highly recommend this company to do work in your home or business.
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By Carlo Sousa S. on 03/12/19
Came on time very neat and clean. Fixed my problem for a fair price. Great work will definitely use again.

By Ron R. on 03/05/19
She was very helpful and fast in getting me the information to make a decision. Her followup was great.

By Ron R. on 03/05/19
She was very helpful and fast in getting me the information to make a decision. Her followup was great.

By Barry M. on 02/28/19
Arrived during the promised window and had the part needed to do my furnace repair. Jared was friendly, courteous and answered all of my questions. Highly recommend.

By Louis R. on 02/19/19
Sean D, was very professional and timely as expected. I have been dealing with National Refrigeration, since they put in my units almost 10yrs ago. I am happy to say I have never had a problem with them, their service, or my heating and ac units. I have been quite ...
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Sean D, was very professional and timely as expected. I have been dealing with National Refrigeration, since they put in my units almost 10yrs ago. I am happy to say I have never had a problem with them, their service, or my heating and ac units. I have been quite happy with them since the beginning.
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By Linda F. on 02/06/19
From the moment I called National Refrigeration, the service was EXCELLENT. From Ryan, Sean, Rito, Charles and Josh there was complete professionalism, they were on time, knowledge of what needed to be done, hard-working, clean and worked until the job was done. I ...
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From the moment I called National Refrigeration, the service was EXCELLENT. From Ryan, Sean, Rito, Charles and Josh there was complete professionalism, they were on time, knowledge of what needed to be done, hard-working, clean and worked until the job was done. I cannot recommend these people more and the owners should be extremely proud of the men working for him. As I said, "TOP NOTCH."
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By Jim H. on 01/31/19
Jarrod found the problem & repaired it very quickly.

By Carl R. on 01/15/19
(no comment)

By Michael B. on 01/15/19
Charles came to our very cold house on a very cold night. Our HVAC system wasn't working. He fixed it, found the cause and did a thorough maintenance review of the unit. At all times, he was cheerful and polite and supportive. We were so impressed that we so signed...
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Charles came to our very cold house on a very cold night. Our HVAC system wasn't working. He fixed it, found the cause and did a thorough maintenance review of the unit. At all times, he was cheerful and polite and supportive. We were so impressed that we so signed a maintenance contract with National Refrigeration. Money well spent!
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By Lori U. on 01/04/19
always excellent service

By Carol D. on 12/21/18
(no comment)

By Mina A. on 12/12/18
Excellent service

By Brett H. on 12/10/18
Jarrod was efficient and professional for my first annual PM for condo heat pump system. Will be returning to National Refrigeration.

By Nikolas D. on 11/29/18
very good job

By Robert F. on 11/20/18
Jarrod Pacheco did a great job.

By Paul J. on 11/20/18
Charles arrived on time, removed the defective and inoperable printed-circuit-board (PCB) from our furnace, replaced it with a new PCB, double checked all the wiring against the schematic, started the furnace, checked its operation, re-programmed our three thermost...
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Charles arrived on time, removed the defective and inoperable printed-circuit-board (PCB) from our furnace, replaced it with a new PCB, double checked all the wiring against the schematic, started the furnace, checked its operation, re-programmed our three thermostats, and then double-checked that all was working properly - all within about 30 minutes!. Courteous, efficient, speedy, and double-checked everything. TERRIFIC!
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CALL TO SCHEDULE
401-737-2000

Select any employee to see all their reviews.

Sean D
10 Years
Rating:
62 total reviews!
Jarrod P
Rating:
39 total reviews!
Doreen C
Customer Service Rep.
15 Years
Rating:
(13 total reviews)
David P
2 Years
Rating:
(38 total reviews)
Rito S
2 Years
Rating:
(28 total reviews)
Jared L
10 Years
Rating:
(25 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period National Refrigeration, Inc has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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401-737-2000

Customer service is always a top priority at National Refrigeration, Inc. Our BBB Membership rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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CALL TO SCHEDULE
401-737-2000
Brian K has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
23 total reviews
I am happily married with my wife Robyn for 20 years (and we have 3 beautiful children)! I am a graduate of New England Tech, EPA Certified and Nate Certified.
By Paul K. on 03/23/19
National Refrigeration replaced our heating and cooling system in one day. The process from quote to installation was effortless. The job was done in a professional and efficient manner. The company followed up to check if we were satisfied with the work and hel...
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National Refrigeration replaced our heating and cooling system in one day. The process from quote to installation was effortless. The job was done in a professional and efficient manner. The company followed up to check if we were satisfied with the work and helped complete rebate paper work. I would highly recommend this company to do work in your home or business.
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By Anthony P. on 10/17/18
From start to finish the team at National Refrigeration went far above my expectations. They were easy to deal with when pricing out a new furnace & hot water tank with no pressure to purchase. When I decided to go with them for my new install they showed up on tim...
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From start to finish the team at National Refrigeration went far above my expectations. They were easy to deal with when pricing out a new furnace & hot water tank with no pressure to purchase. When I decided to go with them for my new install they showed up on time and got right to it . The crew that came to my home were super professional & answered any questions I had, they were very neat with there work & cleaned up after everything was completed. I would highly recommend National for any new installs & service work.
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By Rachel R. on 08/10/18
National Refrigeration was an excellent company to work with. Brian came out and was extremely knowledgeable and upfront about electrical work that needed to be done before central air could be put in. On the day of install, everyone worked efficiently to complete ...
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National Refrigeration was an excellent company to work with. Brian came out and was extremely knowledgeable and upfront about electrical work that needed to be done before central air could be put in. On the day of install, everyone worked efficiently to complete the job and I had central air up and running by the middle of the afternoon. I would highly recommend this company to anyone.
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By Kevin C. on 11/08/17
Came same day when multiple other companies were unable, and diagnosed problem promptly.

By diane b. on 08/02/17
The service we received from beginning to end was just fantastic. Everything was done very professionally and we couldn't be more pleased. They left everything as it was when they left and even swept the whole garage floor! We are now enjoying our cool air!!! Th...
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The service we received from beginning to end was just fantastic. Everything was done very professionally and we couldn't be more pleased. They left everything as it was when they left and even swept the whole garage floor! We are now enjoying our cool air!!! Thank you to the whole team!! You are great!!!
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By Tamar on 06/24/17
Called, had issues with A/C and Brian had made such an effort to come that day. Once arrived he was courteous, quick and left a clean place. Look no further. I would never think of going anywhere else. Professional and kind. Thanks again Brian for cooling out ou...
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Called, had issues with A/C and Brian had made such an effort to come that day. Once arrived he was courteous, quick and left a clean place. Look no further. I would never think of going anywhere else. Professional and kind. Thanks again Brian for cooling out our house during these HOT days!
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By Thomas C. on 12/27/16
Brian Kelly did an outstanding job diagnosing the problem with my furnace and fixing it immediately. And the price was right. I have a contract with Nat'l. Refrigeration; they service my A/C and furnace each year and have never had any kind of negative experience...
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Brian Kelly did an outstanding job diagnosing the problem with my furnace and fixing it immediately. And the price was right. I have a contract with Nat'l. Refrigeration; they service my A/C and furnace each year and have never had any kind of negative experience. I couldn't be more pleased with the service, the technicians and the price.
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By Joe R. on 12/08/16
I do not write review often. But This organization is top notch! I needed a gas furnace and AC replacement and did a fair amount of research on different systems and cost. I went to two other companies to get estimates before going to National. I prefer talking t...
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I do not write review often. But This organization is top notch! I needed a gas furnace and AC replacement and did a fair amount of research on different systems and cost. I went to two other companies to get estimates before going to National. I prefer talking to people face to face and went to their location in Warwick, RI. My initial meeting was with a service supervisor, Brian K. Great first impression, Brian was courteous, professional and informative. He encouraged me to describe what my desires were in a new system and walked me through several pros and cons of the options available. He was definitely not trying to sell me on the highest end models and was more concerned about me being informed on potential decisions. Several days later Brian came out to the house to perform the estimate. Again, he was very informative as we discussed different options and expectations and got me a proposal within a day. National’s quote came in lower than the others and when dealing with their support department Doreen was professional, a pleasure to deal with. Solid customer service you wish you got from every company. On the day of installation Brian, Sean D. and Rito S. performed the work. I mean they worked… I am a details person and these guys paid attention to the details. The epitome of professional and quality. Hey National Refrigeration, give these guys a raise. Semper Fi, Joe
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By Joseph C. on 10/31/16
Service Technician ***** ** of National Refrigeration serviced my 2 Carrier HVAC Units today. I found him to be courteous, professional, highly competent and very thorough. He answered all of my questions to my satisfaction.

By John M. on 08/26/16
I was referred to Natioal Refrigeration by the customer service division of Carrier Corp. (United Tech) & Distributor Corp. of N.E. to address issues concerning recently installed Carrier equipment by another vendor. My initial call to National Refrig. Was answere...
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I was referred to Natioal Refrigeration by the customer service division of Carrier Corp. (United Tech) & Distributor Corp. of N.E. to address issues concerning recently installed Carrier equipment by another vendor. My initial call to National Refrig. Was answered by a very pleasant, patient, empathetic, reassuring & professioal lady who told me I would receive a call back from Brian Kelly. Brian called back as promised; listened to my concerns & set up an appt for the next day. He called ahead, arrived on time (8/24/16) & promptly put on shoe covers. He reviewed the situation, listened to my concerns, did an assessment of the installation & made recommendations to improve the performance, efficiency & longevity of my HVAC systems. Through it all he was very professional & extremely knowledgeable. In a word, the entire experience was "outstanding" & in this day & age, refreshing as well.
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By Leslie P. on 08/17/16
I was very pleased with National Refrigeration. Their response to my AC problem was quick and courteous. The service agent, *****, was extremely courteous and friendly. I am signing up for their yearly maintenance program.

By Dave B. on 08/17/16
Brian very knowlegable and professional.excellent service performed also very personnable thank you

By Patricia D. on 08/02/16
Brian was great- got here quickly just before my overnight companycame,and fixed the problem! Polite and respectful.

By Lee W. on 07/22/16
Our second story Carrier A/C system had a refrigerant leak. The company that installed it four years earlier went out of business. National Refrigeration's service technician fixed the problem and had our A/C up an running within 2 hours. He was efficient, kept the...
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Our second story Carrier A/C system had a refrigerant leak. The company that installed it four years earlier went out of business. National Refrigeration's service technician fixed the problem and had our A/C up an running within 2 hours. He was efficient, kept the premises clean, and explained all of the work required before hand. He explained that there could be more than one leak, but to trouble shoot it would require much more work at a greater expense, but perhaps not necessary. So we left it at the one repair and are taking a wait and see approach.
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By Lona & James S. on 06/15/16
Honest, reliable, clean, respectful, on time, throughro, great price... Need I say more?... Give Brian Kelly a call! His team was great too!

By Lona & James S. on 06/15/16
Knowledgable, honest, reliable, clean, throughro, great price, need I say more?!! Call Brian!

By Lona S. on 06/15/16
Honest, reliable, personable, great price, very clean and contentious, caring.... Need I say more! Ask for Brian Kelly!

By Tony C. on 06/06/16
***** is amazing! He supervised the install of a complete replacement to 1 of our 2 AC systems last year....he is professional, knowledgeable, and courteous. We had problems with our 2nd unit this spring and the first two technicians that the company sent couldn't ...
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***** is amazing! He supervised the install of a complete replacement to 1 of our 2 AC systems last year....he is professional, knowledgeable, and courteous. We had problems with our 2nd unit this spring and the first two technicians that the company sent couldn't figure out the problem. ***** recognized what the problem was and fixed it immediately. His experience in the field is unmatched. If we ever have any issues again, I will only let him work on our systems. Also want to give props to ****** who manages the service aspect. She was always funny and accommodated our requests for service, including sending the first technician on Saturday morning. She is a delight to work with...
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By PAULGRISWOLD on 06/03/16
Since moving to Rhode Island we have been very impressed with Brian and his service team.

By Kathy P. on 01/06/16
Friendly and courteous staff and a great product.
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