Constant issues with scheduling over the past year. Made appointment MANY weeks in advance for service and they waited until the end of the scheduled day to tell me they were not showing up. No respect for people having to take time off of work to. No concern for having to miss the appointment. Also tried to schedule purchasing a new air conditioning system but even the prospect of a large job could not get a timely response. Obviously, they do not need new business nor are they concerned about servicing customers that have been with them for over 10 years such as myself. I gave them a second chance after issues last year but If you value your time and money go somewhere else.
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Regarding 7 August request for service: I would like to thank and commend Sean D. who made the service call for a leaking AC unit. The AC units need more attention than I knew, and he helped me understand the problem--he sorted out the issue, and persevered as further troubles arose. I am confident that with his knowledge and commitment to doing a good job, our units will be maintained properly. High endorsement.
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Jarrod was excellent. He diagnosed the problem quickly and repaired it right away. After fixing the problem, he checked all the vents and discovered a few of them were closed. He also checked filters and changed the ones that needed changing. He was thorough and knew exactly what he had to do to finish the job. I give him at least 5 stars. Thank you.
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Our AC quit on one of the warmest days of the summer. I called for service and they told me that it was doubtful they could come the same day. Thirty minutes later they called back and said someone would be there within two hours. Assignments were rescheduled in order to get to me that same day. Jarrod Pacheco arrived on time and got right to work assessing my problem. He worked about two hours to get me back up and running. He was knowledgeable, polite, courteous, and very helpful. He explained what he needed to do and answered all my questions in a way that I could understand. NR should be very proud to have an employee like Jarrod. He is an excellent goodwill ambassador.
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National Refrigeration was an excellent company to work with. Brian came out and was extremely knowledgeable and upfront about electrical work that needed to be done before central air could be put in. On the day of install, everyone worked efficiently to complete the job and I had central air up and running by the middle of the afternoon. I would highly recommend this company to anyone.
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Polite, professional, and pleasant to interact with. My central a/c went down during the peak summer heat. National Refrigeration was able to schedule an appointment for the next day. Jarrod P came out and performed the service on the unit and got it back in working order; he went above and beyond.
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