On the hottest day of the season (mid 90s), Jared and Sean began the replacement of my central AC due to an expired compressor. Together, they accomplished what they set out to do, and Jared remained longer to be sure all was perfect. They worked diligently and were true professionals as they performed the task at hand without any complaints about the hot weather. Jared and Sean were great and I was impressed at how Jared took the time to make sure everything was working 100%. They are both assets to the company.
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Doreen is one of the most personable service managers I have ever had the pleasure of working with. She is beyond efficient and professional...when she says she will call you right back, she means it. I have been a customer of National Refrigeration for several years now, and knowing Doreen is the one scheduling for the customer and accommodating their requests as best she can has been an important factor on keeping me as a customer. She is a great asset!
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We have 3 Central AC units, one installed by them and Sean has been our service tech for years. We couldn't be happier with the service we receive. As a "Comfort Club"member Sean keeps our systems running as efficient as possible and notices small repairs before they become an expensive repair or cause a breakdown. We have never been happier with any other service company, from the office to their tech's they are the best !!!
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National Refrigeration has helped me many times. We find they are kind, courteous, and very professional. This is why when we needed a new Heating/Cooling system installed we chose National Refrigeration. Jared came out to get my air conditioning unit ready for the summer months, he was extremely professional and friendly. The Customer Service is impeccable, always making sure I understand what the tech will be doing while in my home and the appointments are always scheduled to fit my busy lifestyle. We highly recommend using National Refrigeration.
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Our HVAC System was recently serviced, for the summer season, by Sean Donahue, a service pro at National Refrigeration, Warwick, Rhode Island. Sean was very thorough in all aspects and areas of the service. He took the time to explain what he was doing and answered all our questions, we being first time owners of an HVAC system. We discussed what we can do to to be pro-active in the efficient running of the system as well as what to look for to recognize any problems. He also gave us suggestions as to how to protect the outside unit that is part of the system. Sean is very knowledgeable and familiar with the Carrier system installed in our condo. We were very satisfied with the visit and service completed by Sean. He confirmed the value of being a member of the "Comfort Club" offered by the Company, at a very reasonable price. We thank Sean and National Refrigeration for providing this type service and look forward to a long relationship with the company and using other services provided by them. We asked for some business cards so we can pass them out at an upcoming owners meeting. National Refrigeration is a certified Carrier company and their technicians are very experienced our unit. Written by Happy Customers living at the Cottages at West Glen in West Warwick, RI
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Brian Kelly did an outstanding job diagnosing the problem with my furnace and fixing it immediately. And the price was right. I have a contract with Nat'l. Refrigeration; they service my A/C and furnace each year and have never had any kind of negative experience. I couldn't be more pleased with the service, the technicians and the price.
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I do not write review often. But This organization is top notch! I needed a gas furnace and AC replacement and did a fair amount of research on different systems and cost. I went to two other companies to get estimates before going to National. I prefer talking to people face to face and went to their location in Warwick, RI. My initial meeting was with a service supervisor, Brian K. Great first impression, Brian was courteous, professional and informative. He encouraged me to describe what my desires were in a new system and walked me through several pros and cons of the options available. He was definitely not trying to sell me on the highest end models and was more concerned about me being informed on potential decisions. Several days later Brian came out to the house to perform the estimate. Again, he was very informative as we discussed different options and expectations and got me a proposal within a day. National’s quote came in lower than the others and when dealing with their support department Doreen was professional, a pleasure to deal with. Solid customer service you wish you got from every company. On the day of installation Brian, Sean D. and Rito S. performed the work. I mean they worked… I am a details person and these guys paid attention to the details. The epitome of professional and quality. Hey National Refrigeration, give these guys a raise. Semper Fi, Joe
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