Jeff D., IvanB., and Brian B. are an incredible team. Clean, neat, and very professional. The company’s philosophy of respect is carried through on these gentlemen’s performances. NETR, Inc. Is very fortunate to have a very dedicated group. It was our pleasure to have you in our home.
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WE HAVE A SPLIT SYSTEM WHICH NEEDED DEEP CLEANING. RAY F********** ARRIVED RIGHT ON TIME AND DID A GREAT JOB CLEANING ALL 3 UNITS AND THE CONDENSER SHOWING US AS HE WENT ALONG WHAT HE WAS DOING. HE POINTED OUT ONE UNIT THAT WAS REAL MUSTY SMELLING. IT WAS DUE TO THE WINTER USE OF A HUMIDIFIER WE USED DIRECTLY UNDER THE UNIT - SO WE WILL BE MOVING THAT NEXT YEAR. HE WAS VERY FRIENDLY, NEAT AND EFFICIENT.
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We worked with N.E.T.R. to install ductless AC (mini-splits) in four areas of our 100-year-old house. We were very impressed by Jerry, Jason and Ivan's professionalism, speed and efficiency (even during a day of heavy rain), and by how neat and clean the work area was when they were finished. During the site visit and estimating process, Chip was also very knowledgeable and responsive. N.E.T.R. wasn't the cheapest vendor we interviewed, but they inspired a lot of confidence throughout the process. We were impressed by their knowledge and ability to problem-solve. We're glad we chose them.
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Jeff and his team were great to work with and so glad this could be done in two days! N.E.T.R. made it easy, from the first call to having the rep Jimmy come out to scope the job to getting the paperwork to file with **** **** to get a zero percent loan. Having Jeff explain how these new mini-splits will work made me feel I did the right thing and will enjoy having AC this summer and added warmth in the winter. I highly recommend N.E.T.R. and Jeff.
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N.E.T.R. is a great company to do business with. They did an excellent job. The installation team, Steve, Matt, Terry, and Jerry were great: punctual, efficient, pleasant, and neat. Steve carefully explained how to operate the equipment. I would highly recommend this company for residential air conditioning/ heating services.
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Brian B and his team did a great job installing our new Ductless Cooling and Heating System. They arrived as planned and finished within the time they projected. They were all professional and respectful of us and our home. Plus, they took the time to thoroughly explain the system and how we should operate it. Thank you Stephen
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This review is about Ray Fitzgerald who came to clean my Mr. Slim units (5 of them) and 2 Condensers. I’ve had these for 7 years and this is the first time that someone has thoroughly cleaned them (top to bottom). The previous technicians never bothered to open up the whole units and really get in there. All they did was wash the filters. There was mold and a lot of dirt, which had been there a while, even though we have these cleaned every year. In my estimation, I have spent close to $2,000 to have this clean-up done since 2012 ... it’s not cheap, believe me. Ray took special steps to thoroughly clean everything. He was great. He is also a very nice man ... he kept me and my sister in stitches telling us a few corny jokes (don’t quit your day job, Ray ... just kidding). I advise NETR, Inc. to have Ray train all the other technicians on how to do a better job when they clean other customers’ units ... I am sure that there are others who have had a similar experience. Thank you, Ray ...I’m glad that there are still good, decent people like you out there who take pride in doing their jobs correctly.
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Ray was faced with what should have been the routine jobs of servicing our Daikin air conditioner and replacing a defective part. However, Daikin is not designed for ease of servicing, and I was impressed how persistent Ray was in making sure the job got done. In effect, instead of this being routine, Ray was re-building one of our units from a heap of parts. I am very glad that Ray stuck at it, and would not recommend Daikin in the future because I could see what Ray had to get through.
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From initial consultation to completion, NETR is the best company I've dealt with. Cesar and Christian spent three days to make sure everything was installed properly and functioning as they should be. Derek helped with electrical work and was very pleasant to deal with, as well. They were really efficient and professional. I had Kumo station installed on last day and Cesar was really patient and exceptinally thorough. If you want ductless air conditioning, talk to NETR. You will be very very satisfied. Thank you all at NETR!!!
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When it finally all happened after some unexpected delays on our part to get necessary electrical service upgrades, the NETR crew was on time, intelligent, considerate, and paid attention to details. Perfectly professional and with a camaraderie that could only be there if they all trust each other's competence; led by Jeff D., the 3 - 4 man crew managed to get everything done in the allotted three day installation window with time to spare. And left us with no mess to clean up other than a little plaster dust that the subcontractor electrician (otherwise neat & tidy) left behind. Seriously, I wouldn't hesitate to recommend the crew, the subcontractor electrician, and NETR office team backing them up -- all very organized and competent -- right down to the detail of asking me for an honest review! Since they were all nice enough to deserve some praise, here it is.
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