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By Michaela C. on 05/20/19
Jimmy & Jeff were wonderfully helpful, attentive and knowledgeable in the installation process. They made sure to be patient when explaining the ins and outs of the product!

By Patricia C. on 05/13/19
Ray Fitzpatrick came from N.E.T.R. to perform spring cleaning and check of an A/C -Mitsubishi Mr. Slim. Ray was personable and polite and thorough in everything he did. My A/C needs new filters, since the old are somewhat worn and falling apart. Since he did not ha...
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Ray Fitzpatrick came from N.E.T.R. to perform spring cleaning and check of an A/C -Mitsubishi Mr. Slim. Ray was personable and polite and thorough in everything he did. My A/C needs new filters, since the old are somewhat worn and falling apart. Since he did not have any in his truck, it was decided that they would be mailed to me and I will install them myself. Since I have removed and installed these several times, I will be able to install them myself. I will need to be billed for these.Ray was not satisfied until everything was planned and I understood what would be happening. Thanks to Ray!
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By Julia R. on 05/12/19
NETR did a great job installing our ductless A/C units - they worked with us to design the installation and double-checked that all units were in a place we would be happy with. Installation was smooth and easy and we appreciated the brief tutorial at the end on th...
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NETR did a great job installing our ductless A/C units - they worked with us to design the installation and double-checked that all units were in a place we would be happy with. Installation was smooth and easy and we appreciated the brief tutorial at the end on the unit function/maintenance/remote control use.
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By Mike H. on 05/06/19
Ray arrived on time,looking neat and very courteous,,he explained what he was going to do,and showed me a problem area and how to avoid this in the future.Ray is an asset to NETR. Mike Hobbs

By Birute S. on 05/05/19
I am pleased ro give you a top rating for the BBB.

By ROBERT P. on 05/03/19
Working with NETR has been a pleasure from the start. Very professional and knowledgeable. The mini-split installation done by Jeff, Ceaser, and Christian was excellent, neat, and fast! The guys were great, we don't have one complaint. Highly recommended.

By Emily M. on 05/02/19
The whole N.E.T.R. team is wonderful! We got the estimate before Paul even left, follow up was clear and consistent, and the work was scheduled super quickly. Ceaser and Christian were really helpful, informative, and just super nice. They event put together the pa...
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The whole N.E.T.R. team is wonderful! We got the estimate before Paul even left, follow up was clear and consistent, and the work was scheduled super quickly. Ceaser and Christian were really helpful, informative, and just super nice. They event put together the paperwork for the Mass Save rebate (including addressing and stamping the envelope!). I'm very happy with the work and will be using N.E.T.R. again - and recommending them to everyone!
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By Joseph Z. on 05/02/19
Ray was extremely professional and knowledgeable. He was considerate of my home and was neat and careful throughout my home. Excellent technician.

By Stefan Arnold & Anne M. on 05/01/19
A bit pricey, but overall we're satisfied

By Brad & Carol R. on 04/30/19
We are so pleased with our new system. We had purchased it for ac but have loved using it for heat this cold spring. James did a terrific job finding the best units ( wall and floor model) for our difficult installation. Installation crew was terrific. Very neat an...
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We are so pleased with our new system. We had purchased it for ac but have loved using it for heat this cold spring. James did a terrific job finding the best units ( wall and floor model) for our difficult installation. Installation crew was terrific. Very neat and efficient. Great guys to have working on the house. We were so pleased with the $948.00 rebate from Eversource too!
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By Keith C. on 04/30/19
NETR has been fantastic. There pricing blew opponents away. There install job with Jerry, Christian, & Brian was amazing! It was clean, fast, and up to expectations!

By Ediie & Ashley O. on 04/29/19
You guys did an amzaing job and we are glad we decided to go with you after hearing multiple offers

By Daire L. on 04/24/19
NETR team did a great job from start to finish. Professional, helpful, careful, and detail oriented. Couldn't ask for better work.

By Travis & Marissa D. on 04/23/19
Cameon time and completed early! Even gave love to our dog Thank you

By Michael & Patricia F. on 04/22/19
We first met with Paul Varonakis to discuss the job and pricing. Paul was fantastic in quicklyresponding to my emails and spent plenty of time with us during his consultation making sure we were comfortable with everything moving forward. Jerry & Derek performed th...
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We first met with Paul Varonakis to discuss the job and pricing. Paul was fantastic in quicklyresponding to my emails and spent plenty of time with us during his consultation making sure we were comfortable with everything moving forward. Jerry & Derek performed the installation without issue and leftthe area cleaner than when they arrived
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By George and Susan C. on 04/18/19
The team was very professional and efficient as well as respectful. The job was well done with minimal disruption. They demonstrated and explained how to use the units and answered any questions we had. We will recommend this company to our friends and family.

By Eddie O. on 04/16/19
From the start Jimmy was a great help showing what kind of product was best for my household, and walked me through the entire process. When it came to the install Jerry and Jawson were professional and knowledgeable about the products and did a great job. I would ...
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From the start Jimmy was a great help showing what kind of product was best for my household, and walked me through the entire process. When it came to the install Jerry and Jawson were professional and knowledgeable about the products and did a great job. I would highly recommend them to anyone interested in a mini split unit.
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By Mark & Mary O. on 04/15/19
Very pleased with the process from start to finish

By Thomas & Carol L. on 04/11/19
Good installation done in a timely and professioanl manner.

By Peter & Carmel O. on 04/11/19
We were very impressed with Jawon & Jerry. Polite, professional. and friendly. The installation was clean and well executed. They consulted with me of the place of installation on the wall and outside.One comment abouit installation of the exterior compressor-I cho...
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We were very impressed with Jawon & Jerry. Polite, professional. and friendly. The installation was clean and well executed. They consulted with me of the place of installation on the wall and outside.One comment abouit installation of the exterior compressor-I chose the spot so that was my decision, but i did not realize in advance the actual size/visual of it with the big white feed tubes/ It would be helpful to have images of the installation as I might have placed it a little differently on installation as i might have placed it a little differently.
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Select any employee to see all their reviews.

Jeff D
3 Years
Rating:
(59 total reviews)
Jawon S
1 Year
Rating:
(56 total reviews)
Alana C
5 Years
Rating:
(47 total reviews)
Chip M
Rating:
(47 total reviews)
James S
8 Years
Rating:
(37 total reviews)
Steve D
17 Years
Rating:
(23 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period N.E.T.R. Inc. has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at N.E.T.R. Inc.. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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Ryan S has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
80 total reviews
I am 25 years old. I live in Saugus, Ma. and I have been working in HVAC for 5 years. When I am not working, I am an avid outdoorsman. I enjoy fishing, hunting, hiking, rock climbing, and camping. Or just a simple walk with my wife and dog. Pretty much anything that has to do with the outdoors.
By Ms. Sandra G. on 12/05/17
The men who did the job were very pleasant and courteous. The job started on time and was finished when they said it would be. They cleaned up and it was spotless. I love it. Thank you

By David G. on 12/02/17
Great service from start to finish. Jimmy, Adam, Brian, Jeff, Ryan, Ivan-an all star team.

By John D. on 12/01/17
NETR just installed 3 split-type air conditioner units. The rooms look just as they were when the crew started. Operation of the units was explained. Everything was cleaned up and taken away. I am completely satisfied with the way the installation was done.

By Biagio R. on 12/01/17
Great clean professional job couldn't be happier with I'm glad I chose netr, Ryan and Ivan did a great job

By Mr. & Mrs. H. on 11/25/17
Great project all around from sales, front office, to installation.

By Ellen M. on 11/25/17
From the first visit for the estimate to the installation day(s), everything went smoothly. Jimmy was responsive to emails, phone calls any questions we had. Highly recommend the NETR team!

By Suzanne P. on 11/24/17
My experience with NETR was very professional and efficient. Everyone I interacted with was helpful and professional. I would recommend them.

By David A. on 11/18/17
NETR's team has been very professional. Brian B., Ryan and Ivan completed the install of a five-head heat pump system on schedule with no surprises. The office staff completed the warranty paperwork and rebate forms and the field team led by Brian was excellent. Th...
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NETR's team has been very professional. Brian B., Ryan and Ivan completed the install of a five-head heat pump system on schedule with no surprises. The office staff completed the warranty paperwork and rebate forms and the field team led by Brian was excellent. The system has only been run in heating mode so far, as it is not cooling season now, so I cannot review all of the system operations but I was very pleased with the company.
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By Margo P. on 10/22/17
Installers were helpful and courteous!

By Ellen M. on 10/22/17
Our installers, Ryan and Ivan were polite, friendly, and courteous. Explained all the steps. Ryan came back promptly when we needed something looked at re: piping installatio and it was resolved. Jimmy was responsive to any and all questions before, during and afte...
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Our installers, Ryan and Ivan were polite, friendly, and courteous. Explained all the steps. Ryan came back promptly when we needed something looked at re: piping installatio and it was resolved. Jimmy was responsive to any and all questions before, during and after and we appreciated his prompt replies. Overall A ttt experience! Thank you!
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By Lawrence & Elaine L. on 10/21/17
The workers more than courteous, answered all questions. Minor problem. Part malfunction. They took care of it fast and timely fashion. Well please with the system.

By randy t. on 10/17/17
Bryan, Ryan and Chip did a great job with our install,All very professional and work was completed in a timely manner. Highly recommend!

By Patrick H. on 10/11/17
Great experience dealing with N.E.T.R we had been looking to install ductless units for years and finally went for it. Everything from sales to install was great, no pushy "sign now" stuff. The office team was great and the install team did a great job getting the ...
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Great experience dealing with N.E.T.R we had been looking to install ductless units for years and finally went for it. Everything from sales to install was great, no pushy "sign now" stuff. The office team was great and the install team did a great job getting the units in and running. Highly recommend this installer and have already passed the word on to other friends who are going with them.
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By Anthony R. on 10/02/17
Very capable and couteous installers

By Bob F. on 09/08/17
Everything perfect, no glitches. On time, great job!

By Fred K. on 09/01/17
Your team did an outstanding job. The Mitsubishi units are working superably. Well worth the cost.

By Randy t. on 07/14/17
Everything went smoothly for our Centrail AC replacement. Good guys!

By Antonio R. on 07/08/17
Professional, informative workers

By Jan F. on 07/05/17
This is a great company, from the sales rep that came to my house, to the office assistants who answer my questions and directed my calls to the appropriate person, and to the field people that did the insulation. Jose & Ryan were creative and adapted the outside c...
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This is a great company, from the sales rep that came to my house, to the office assistants who answer my questions and directed my calls to the appropriate person, and to the field people that did the insulation. Jose & Ryan were creative and adapted the outside compressor stand to be installed in a more pleasing and esthetic way. Everything was done in and outstanding manner.
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By Laura D. on 07/04/17
The N.E.T.R., rep that we worked with, James Smithell, was excellent!He answered all of our questions and was very quick getting back to us, and helping us with everything we needed! A+. Also the three workers who came out to install were very respectful and nice t...
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The N.E.T.R., rep that we worked with, James Smithell, was excellent!He answered all of our questions and was very quick getting back to us, and helping us with everything we needed! A+. Also the three workers who came out to install were very respectful and nice to talk to . Overall we are very pleased with everything! Thank you!
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