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By Joseph U. on 09/16/19
Everyone connected with the job and installation were both professional and courteous.

By Katrina A. on 09/16/19
Ray is genuinely a good guy and a very knowledgeable service person. His work is thorough and meticulous, and he explains everything that he does. I'm happy to commend him with a review! Plus-- he is a dog lover, and my two mutts are keen judges of character...
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Ray is genuinely a good guy and a very knowledgeable service person. His work is thorough and meticulous, and he explains everything that he does. I'm happy to commend him with a review! Plus-- he is a dog lover, and my two mutts are keen judges of character. Ray passes--with honors--every year he comes down for our annual service, 4-paws up.
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By Wendy W. on 09/12/19
Ray did the annual maintenance on our Daikin units - he was prompt, efficient, and knowledgable. He pointed out a repair item I would not have known about and arranged for a solution before he left. Very professional and got the job done well.

By Charles M L. on 09/09/19
After having my Mitsubitchi system for 2 years and calling in two other companies (not NETR), Ray, who is with NETR finally fixed a problem I had been having. In addition he is very pleasant to work with ( even fun) and I highly recommended his service.

By Paul h. on 09/06/19
Knowledgeable, efficient and friendly--very professional. Will look forward to having them back for the second installation.

By Mike C. on 08/30/19
NETR team was fantastic. Two days of hard work. Everyone was competent and friendly and accommodating to change orders. Couldn't ask for better.

By Tarik Y. on 08/28/19
Brian B and his crew did an excellent job. They were very professional, and friendly and courteous. I think they did a top quality job installing my mini split system. In addition I recommend NETR for AC work. They are a professional company. They charge a reasonab...
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Brian B and his crew did an excellent job. They were very professional, and friendly and courteous. I think they did a top quality job installing my mini split system. In addition I recommend NETR for AC work. They are a professional company. They charge a reasonable price and deliver a really solid team of professionals to do the work.
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By Ryan C. on 08/26/19
Installation was clean and done in a timely fashion. Jeff answered all of my questions along the way and made sure that I knew how to use the equipment before he left. I would recommend this company to a family member or friend.

By Devin K. on 08/22/19
We have worked with NETR to have our mini-split AC units replaced and serviced. Throughout, they have been professional, responsive, and thorough. Ray F. was just out to help us debug a leak that turned out to be unrelated to NETR, and he was still super helpful ...
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We have worked with NETR to have our mini-split AC units replaced and serviced. Throughout, they have been professional, responsive, and thorough. Ray F. was just out to help us debug a leak that turned out to be unrelated to NETR, and he was still super helpful in helping us find the root cause and getting the problem resolved.
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By sarah on 08/21/19
Good service of install.

By Dongeun L. on 08/20/19
We recently installed a ductless air conditioning units in my house. Brian B. and Ivan B. were great! They came promptly, worked real professionally and cleaned up afterwards too! I loved their work!

By Ronald & Diane C. on 08/12/19
Ray was very pleasant and knowledgeable. He did a great job cleaning our air conditioning unit. Highly recommend him.

By David D. on 08/11/19
A great job and explained the problem clearly.

By Bernadette S. on 08/09/19
Great work. On time and professional. Cleaned up the work space each day. Explained everything they did. Went over how to use the mini split units. Outside and inside the installation went very well. Personable and pleasant. Would recommend to anyone.

By Elaine on 08/06/19
I want to take this opportunity to compliment your installers Cesar and Christian for their professional and courteous manner while working for your company. They are certainly a great asset for your organization. Also, a compliment for your electrician Mr.Russell....
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I want to take this opportunity to compliment your installers Cesar and Christian for their professional and courteous manner while working for your company. They are certainly a great asset for your organization. Also, a compliment for your electrician Mr.Russell. He was terrific! It was a pleasure doing business with you from start to finish.
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By Philip B. on 08/06/19
Jerry did an outstanding job installing my Heat Pump. 1. He walked through the job with me and we laid it out together. He did exactly what I expected. 2. He is very courteous and thoughtful; great personality. 3. He continually cleaned up after himself. 4. Th...
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Jerry did an outstanding job installing my Heat Pump. 1. He walked through the job with me and we laid it out together. He did exactly what I expected. 2. He is very courteous and thoughtful; great personality. 3. He continually cleaned up after himself. 4. The installation is perfect, very neat. 5. He spent time with me afterwards to explain everything about how to maintain and operate the unit. Thanks very much!
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By Stephanie L. on 08/04/19
He was pleasant, efficient and did a good job.

By Maria P. on 08/03/19
When I was on the phone with Kris regarding an issue with my air conditioner he took his time to explain it all but most of all the way he did very soothing with out been negative ( I am a business owner but kris did not know that ) I am all about costumer service ...
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When I was on the phone with Kris regarding an issue with my air conditioner he took his time to explain it all but most of all the way he did very soothing with out been negative ( I am a business owner but kris did not know that ) I am all about costumer service , I give him a 10 he really impressed me hoping his owner appreciation Kris
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By Bill G. on 08/02/19
These guys did a nice job installing our system. Very neat workers. Just in time before the last 4 day heat way of 90 plus.

By Bill G. on 08/02/19
These guys did a nice job installing our system. Very neat workers. Just in time before the last 4 day heat way of 90 plus.
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Select any employee to see all their reviews.

N.E.T.R. Team
Rating:
146 total reviews!
Jeremiah O
3 Years
Rating:
123 total reviews!
Ryan S
5 Years
Rating:
(80 total reviews)
Adam H
10 Years
Rating:
(75 total reviews)
Brian B
25 Years
Rating:
(72 total reviews)
Ivan b
3 Years
Rating:
(72 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period N.E.T.R. Inc. has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at N.E.T.R. Inc.. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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Kathy H has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
23 total reviews
I'm NE born and bred. I've been a CSR all my life. Everyone is my customer!!! Weekends are filled with family & friends. I love flying kites, crocheting, gardening and bike riding the trails & HUGE PATRIOTS (IN BILL WE TRUST
By Ronald & Diane C. on 08/12/19
Ray was very pleasant and knowledgeable. He did a great job cleaning our air conditioning unit. Highly recommend him.

By Sager A. on 07/26/19
NETR is the best. Highly competent and professional, honest, fair, and scrupulous. I don't think it's possible do to better. If NETR could run for president, it would win the nominations from both Democrats and Republicans. It's that kind of company.

By Lawrence N. on 06/28/18
On time, pleasant, neat, and good workmanship. Top rate

By Holly H. on 09/26/17
Recently James came to my house to do a routine maintainence on my Mitsubishi split unit, which was the best purchase I've made ever. James was super friendly, super knowledgeable, super efficient, super meticulous and totallty competent. Kathy was very helpful whe...
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Recently James came to my house to do a routine maintainence on my Mitsubishi split unit, which was the best purchase I've made ever. James was super friendly, super knowledgeable, super efficient, super meticulous and totallty competent. Kathy was very helpful when I was setting up the appointment. Its very hard to find a company with such great products and dedicated employees these days. Keep up the great work. I have recommended N.E.T.R. to my friends!
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By Charles T. on 05/24/17
(no comment)

By SUSAN S. on 05/18/17
James is fabulous and really knows his stuff when it comes to servicing our mini splits.

By DAVID D. on 05/11/17
Did a good and thoughtful job of servicing my mini split system

By George S. on 04/27/17
Excellent and personable technician did a thorough job

By Charlene M. on 12/06/16
The service we've received from N.E.T.R has always been professional. Their attentiveness to being responsive, on time and knowledgeable is fantastic. Thank you!

By VIKKI D. on 10/17/16
Kathy is pleasant and delightful to work with on the phone. James is a hard worker and always does a superior job on my ductless A/C maintenance. N.E.T.R. provides the best service overall. Thank you for keeping my system in tip top shape.

By ANNE N. on 10/11/16
We have had our unit for five years and it has saved our lives this past summer. My routine service call was promptly taken care of by Kathy and I was notified when James' arrival would be delayed by a staff meeting. James has come to us before and he does an excel...
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We have had our unit for five years and it has saved our lives this past summer. My routine service call was promptly taken care of by Kathy and I was notified when James' arrival would be delayed by a staff meeting. James has come to us before and he does an excellent job, persevering til the end to locate any little thing. I enjoy chatting with him, too, as he is very personable.
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By Barbara P. on 10/05/16
We are so pleased with the service we have received from today's maintenance. James was so polite, neat, clean and meticulous with our home that we would like him to become our housekeeper. He was a please to speak with and also gave us further insite to our system...
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We are so pleased with the service we have received from today's maintenance. James was so polite, neat, clean and meticulous with our home that we would like him to become our housekeeper. He was a please to speak with and also gave us further insite to our systems uses. Thank you James for a job well done.
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By BONNIE T. on 09/28/16
Brian was terrific. He fixed the hide and explained everything to me. Kathy scheduled my repair in a timely manner. Doing business with N.E.T.R. is painless. Thank you.

By AVI Y. on 08/02/16
Kathy and Gregg did a superb job and I would certainly recommend them to others. Israel Yaar

By HELEN H. on 06/29/16
N.E.T.R. finally sent an excellent technician who solved a three year issue we had been having in our lab with sweltering hot stagnant air in one space and freezing cold air in another space. He saved us tons of money and better yet he was polite and courteous- Thank you N.E.T.R.

By ELAINE S. on 06/20/16
Scheduling for maintenance of existing system was handled extremely well with several rescheduled on my end. Always pleasant and Accommodating responses. The service call was brief and efficient. The tech gave me a quick lesson for keeling the outside unit clean ex...
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Scheduling for maintenance of existing system was handled extremely well with several rescheduled on my end. Always pleasant and Accommodating responses. The service call was brief and efficient. The tech gave me a quick lesson for keeling the outside unit clean extremely important with the heavy pollen this year Thanks NETR
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By JOHN T. on 06/02/16
First, Kathy H. was great at setting up the appointment to what suited me. She then reaffirmed the appointment and asked if the tech could come earlier. When James M. arrived, he introduced himself and called by my first name which is so much better than Mr. He was...
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First, Kathy H. was great at setting up the appointment to what suited me. She then reaffirmed the appointment and asked if the tech could come earlier. When James M. arrived, he introduced himself and called by my first name which is so much better than Mr. He was training a new tech and also introduced us to each other. The first thing James M. did was to lay down a drop cloth even though the AC unit was in the garage. He explained what he was doing to me each step of the way. He was very professional and proficient at his craft and one could tell he enjoyed his job. He made sure his work area was cleaner than when he came in. It was such a pleasure to have a technician who truly cares about the customer.
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By THOMAS J. on 05/17/16
Excellent. Professional, courteous, and helpful service. Glad to have them available.

By Susan S. on 05/11/16
As always, had great experience with NETR. We have used James several times and he is great. Shows up on time, spends time on doing maintenance and care, cleans up upon completion, and is great in diagnosing problems we have had in past with our ***********

By PETER D. on 05/05/16
My experience with NETR has been excellent, from the purchase process six years ago to my most recent maintenance appointment. Every single person I've dealt with has really shown a sense of commitment, engagement, and desire to do well, and backed it up with good ...
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My experience with NETR has been excellent, from the purchase process six years ago to my most recent maintenance appointment. Every single person I've dealt with has really shown a sense of commitment, engagement, and desire to do well, and backed it up with good skills (mechanical and interpersonal). In particular, ***** ** who provided this year's preventive maintenance was terrific - he not only gave our systems a thorough once-over, but provided very valuable guidance for what we can do during the season to keep our mini-split units running well. I wish every company did business the way NETR does, and have recommended them to many friends and colleagues.
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