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By Michaela C. on 05/20/19
Jimmy & Jeff were wonderfully helpful, attentive and knowledgeable in the installation process. They made sure to be patient when explaining the ins and outs of the product!

By Patricia C. on 05/13/19
Ray Fitzpatrick came from N.E.T.R. to perform spring cleaning and check of an A/C -Mitsubishi Mr. Slim. Ray was personable and polite and thorough in everything he did. My A/C needs new filters, since the old are somewhat worn and falling apart. Since he did not ha...
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Ray Fitzpatrick came from N.E.T.R. to perform spring cleaning and check of an A/C -Mitsubishi Mr. Slim. Ray was personable and polite and thorough in everything he did. My A/C needs new filters, since the old are somewhat worn and falling apart. Since he did not have any in his truck, it was decided that they would be mailed to me and I will install them myself. Since I have removed and installed these several times, I will be able to install them myself. I will need to be billed for these.Ray was not satisfied until everything was planned and I understood what would be happening. Thanks to Ray!
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By Julia R. on 05/12/19
NETR did a great job installing our ductless A/C units - they worked with us to design the installation and double-checked that all units were in a place we would be happy with. Installation was smooth and easy and we appreciated the brief tutorial at the end on th...
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NETR did a great job installing our ductless A/C units - they worked with us to design the installation and double-checked that all units were in a place we would be happy with. Installation was smooth and easy and we appreciated the brief tutorial at the end on the unit function/maintenance/remote control use.
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By Mike H. on 05/06/19
Ray arrived on time,looking neat and very courteous,,he explained what he was going to do,and showed me a problem area and how to avoid this in the future.Ray is an asset to NETR. Mike Hobbs

By Birute S. on 05/05/19
I am pleased ro give you a top rating for the BBB.

By ROBERT P. on 05/03/19
Working with NETR has been a pleasure from the start. Very professional and knowledgeable. The mini-split installation done by Jeff, Ceaser, and Christian was excellent, neat, and fast! The guys were great, we don't have one complaint. Highly recommended.

By Emily M. on 05/02/19
The whole N.E.T.R. team is wonderful! We got the estimate before Paul even left, follow up was clear and consistent, and the work was scheduled super quickly. Ceaser and Christian were really helpful, informative, and just super nice. They event put together the pa...
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The whole N.E.T.R. team is wonderful! We got the estimate before Paul even left, follow up was clear and consistent, and the work was scheduled super quickly. Ceaser and Christian were really helpful, informative, and just super nice. They event put together the paperwork for the Mass Save rebate (including addressing and stamping the envelope!). I'm very happy with the work and will be using N.E.T.R. again - and recommending them to everyone!
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By Joseph Z. on 05/02/19
Ray was extremely professional and knowledgeable. He was considerate of my home and was neat and careful throughout my home. Excellent technician.

By Stefan Arnold & Anne M. on 05/01/19
A bit pricey, but overall we're satisfied

By Brad & Carol R. on 04/30/19
We are so pleased with our new system. We had purchased it for ac but have loved using it for heat this cold spring. James did a terrific job finding the best units ( wall and floor model) for our difficult installation. Installation crew was terrific. Very neat an...
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We are so pleased with our new system. We had purchased it for ac but have loved using it for heat this cold spring. James did a terrific job finding the best units ( wall and floor model) for our difficult installation. Installation crew was terrific. Very neat and efficient. Great guys to have working on the house. We were so pleased with the $948.00 rebate from Eversource too!
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By Keith C. on 04/30/19
NETR has been fantastic. There pricing blew opponents away. There install job with Jerry, Christian, & Brian was amazing! It was clean, fast, and up to expectations!

By Ediie & Ashley O. on 04/29/19
You guys did an amzaing job and we are glad we decided to go with you after hearing multiple offers

By Daire L. on 04/24/19
NETR team did a great job from start to finish. Professional, helpful, careful, and detail oriented. Couldn't ask for better work.

By Travis & Marissa D. on 04/23/19
Cameon time and completed early! Even gave love to our dog Thank you

By Michael & Patricia F. on 04/22/19
We first met with Paul Varonakis to discuss the job and pricing. Paul was fantastic in quicklyresponding to my emails and spent plenty of time with us during his consultation making sure we were comfortable with everything moving forward. Jerry & Derek performed th...
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We first met with Paul Varonakis to discuss the job and pricing. Paul was fantastic in quicklyresponding to my emails and spent plenty of time with us during his consultation making sure we were comfortable with everything moving forward. Jerry & Derek performed the installation without issue and leftthe area cleaner than when they arrived
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By George and Susan C. on 04/18/19
The team was very professional and efficient as well as respectful. The job was well done with minimal disruption. They demonstrated and explained how to use the units and answered any questions we had. We will recommend this company to our friends and family.

By Eddie O. on 04/16/19
From the start Jimmy was a great help showing what kind of product was best for my household, and walked me through the entire process. When it came to the install Jerry and Jawson were professional and knowledgeable about the products and did a great job. I would ...
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From the start Jimmy was a great help showing what kind of product was best for my household, and walked me through the entire process. When it came to the install Jerry and Jawson were professional and knowledgeable about the products and did a great job. I would highly recommend them to anyone interested in a mini split unit.
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By Mark & Mary O. on 04/15/19
Very pleased with the process from start to finish

By Thomas & Carol L. on 04/11/19
Good installation done in a timely and professioanl manner.

By Peter & Carmel O. on 04/11/19
We were very impressed with Jawon & Jerry. Polite, professional. and friendly. The installation was clean and well executed. They consulted with me of the place of installation on the wall and outside.One comment abouit installation of the exterior compressor-I cho...
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We were very impressed with Jawon & Jerry. Polite, professional. and friendly. The installation was clean and well executed. They consulted with me of the place of installation on the wall and outside.One comment abouit installation of the exterior compressor-I chose the spot so that was my decision, but i did not realize in advance the actual size/visual of it with the big white feed tubes/ It would be helpful to have images of the installation as I might have placed it a little differently on installation as i might have placed it a little differently.
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Select any employee to see all their reviews.

N.E.T.R. Team
Rating:
129 total reviews!
Jeremiah O
3 Years
Rating:
116 total reviews!
Ryan S
5 Years
Rating:
(80 total reviews)
Adam H
10 Years
Rating:
(74 total reviews)
Brian B
25 Years
Rating:
(64 total reviews)
Ivan b
3 Years
Rating:
(62 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period N.E.T.R. Inc. has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at N.E.T.R. Inc.. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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Kathy H has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
21 total reviews
I'm NE born and bred. I've been a CSR all my life. Everyone is my customer!!! Weekends are filled with family & friends. I love flying kites, crocheting, gardening and bike riding the trails & HUGE PATRIOTS (IN BILL WE TRUST
By Lawrence N. on 06/28/18
On time, pleasant, neat, and good workmanship. Top rate

By Holly H. on 09/26/17
Recently James came to my house to do a routine maintainence on my Mitsubishi split unit, which was the best purchase I've made ever. James was super friendly, super knowledgeable, super efficient, super meticulous and totallty competent. Kathy was very helpful whe...
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Recently James came to my house to do a routine maintainence on my Mitsubishi split unit, which was the best purchase I've made ever. James was super friendly, super knowledgeable, super efficient, super meticulous and totallty competent. Kathy was very helpful when I was setting up the appointment. Its very hard to find a company with such great products and dedicated employees these days. Keep up the great work. I have recommended N.E.T.R. to my friends!
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By Charles T. on 05/24/17
(no comment)

By SUSAN S. on 05/18/17
James is fabulous and really knows his stuff when it comes to servicing our mini splits.

By DAVID D. on 05/11/17
Did a good and thoughtful job of servicing my mini split system

By George S. on 04/27/17
Excellent and personable technician did a thorough job

By Charlene M. on 12/06/16
The service we've received from N.E.T.R has always been professional. Their attentiveness to being responsive, on time and knowledgeable is fantastic. Thank you!

By VIKKI D. on 10/17/16
Kathy is pleasant and delightful to work with on the phone. James is a hard worker and always does a superior job on my ductless A/C maintenance. N.E.T.R. provides the best service overall. Thank you for keeping my system in tip top shape.

By ANNE N. on 10/11/16
We have had our unit for five years and it has saved our lives this past summer. My routine service call was promptly taken care of by Kathy and I was notified when James' arrival would be delayed by a staff meeting. James has come to us before and he does an excel...
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We have had our unit for five years and it has saved our lives this past summer. My routine service call was promptly taken care of by Kathy and I was notified when James' arrival would be delayed by a staff meeting. James has come to us before and he does an excellent job, persevering til the end to locate any little thing. I enjoy chatting with him, too, as he is very personable.
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By Barbara P. on 10/05/16
We are so pleased with the service we have received from today's maintenance. James was so polite, neat, clean and meticulous with our home that we would like him to become our housekeeper. He was a please to speak with and also gave us further insite to our system...
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We are so pleased with the service we have received from today's maintenance. James was so polite, neat, clean and meticulous with our home that we would like him to become our housekeeper. He was a please to speak with and also gave us further insite to our systems uses. Thank you James for a job well done.
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By BONNIE T. on 09/28/16
Brian was terrific. He fixed the hide and explained everything to me. Kathy scheduled my repair in a timely manner. Doing business with N.E.T.R. is painless. Thank you.

By AVI Y. on 08/02/16
Kathy and Gregg did a superb job and I would certainly recommend them to others. Israel Yaar

By HELEN H. on 06/29/16
N.E.T.R. finally sent an excellent technician who solved a three year issue we had been having in our lab with sweltering hot stagnant air in one space and freezing cold air in another space. He saved us tons of money and better yet he was polite and courteous- Thank you N.E.T.R.

By ELAINE S. on 06/20/16
Scheduling for maintenance of existing system was handled extremely well with several rescheduled on my end. Always pleasant and Accommodating responses. The service call was brief and efficient. The tech gave me a quick lesson for keeling the outside unit clean ex...
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Scheduling for maintenance of existing system was handled extremely well with several rescheduled on my end. Always pleasant and Accommodating responses. The service call was brief and efficient. The tech gave me a quick lesson for keeling the outside unit clean extremely important with the heavy pollen this year Thanks NETR
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By JOHN T. on 06/02/16
First, Kathy H. was great at setting up the appointment to what suited me. She then reaffirmed the appointment and asked if the tech could come earlier. When James M. arrived, he introduced himself and called by my first name which is so much better than Mr. He was...
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First, Kathy H. was great at setting up the appointment to what suited me. She then reaffirmed the appointment and asked if the tech could come earlier. When James M. arrived, he introduced himself and called by my first name which is so much better than Mr. He was training a new tech and also introduced us to each other. The first thing James M. did was to lay down a drop cloth even though the AC unit was in the garage. He explained what he was doing to me each step of the way. He was very professional and proficient at his craft and one could tell he enjoyed his job. He made sure his work area was cleaner than when he came in. It was such a pleasure to have a technician who truly cares about the customer.
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By THOMAS J. on 05/17/16
Excellent. Professional, courteous, and helpful service. Glad to have them available.

By Susan S. on 05/11/16
As always, had great experience with NETR. We have used James several times and he is great. Shows up on time, spends time on doing maintenance and care, cleans up upon completion, and is great in diagnosing problems we have had in past with our ***********

By PETER D. on 05/05/16
My experience with NETR has been excellent, from the purchase process six years ago to my most recent maintenance appointment. Every single person I've dealt with has really shown a sense of commitment, engagement, and desire to do well, and backed it up with good ...
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My experience with NETR has been excellent, from the purchase process six years ago to my most recent maintenance appointment. Every single person I've dealt with has really shown a sense of commitment, engagement, and desire to do well, and backed it up with good skills (mechanical and interpersonal). In particular, ***** ** who provided this year's preventive maintenance was terrific - he not only gave our systems a thorough once-over, but provided very valuable guidance for what we can do during the season to keep our mini-split units running well. I wish every company did business the way NETR does, and have recommended them to many friends and colleagues.
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By Gerry & Gail H. on 04/18/16
James did a great job servicing our split duct system and Kathy reminded us and kept us informed of his arrival. We would have this team again and would recommend NETR to friends.

By Gerry & Gail H. on 04/09/16
Great company, employees and customer service. Totally professional and knowledgeable. Out tech put on shoe covers to keep carpet clean and cleaned up after finishing work.
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