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By sarah on 08/21/19
Good service of install.

By Dongeun L. on 08/20/19
We recently installed a ductless air conditioning units in my house. Brian B. and Ivan B. were great! They came promptly, worked real professionally and cleaned up afterwards too! I loved their work!

By Ronald & Diane C. on 08/12/19
Ray was very pleasant and knowledgeable. He did a great job cleaning our air conditioning unit. Highly recommend him.

By David D. on 08/11/19
A great job and explained the problem clearly.

By Bernadette S. on 08/09/19
Great work. On time and professional. Cleaned up the work space each day. Explained everything they did. Went over how to use the mini split units. Outside and inside the installation went very well. Personable and pleasant. Would recommend to anyone.

By Philip B. on 08/06/19
Jerry did an outstanding job installing my Heat Pump. 1. He walked through the job with me and we laid it out together. He did exactly what I expected. 2. He is very courteous and thoughtful; great personality. 3. He continually cleaned up after himself. 4. Th...
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Jerry did an outstanding job installing my Heat Pump. 1. He walked through the job with me and we laid it out together. He did exactly what I expected. 2. He is very courteous and thoughtful; great personality. 3. He continually cleaned up after himself. 4. The installation is perfect, very neat. 5. He spent time with me afterwards to explain everything about how to maintain and operate the unit. Thanks very much!
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By Stephanie L. on 08/04/19
He was pleasant, efficient and did a good job.

By Maria P. on 08/03/19
When I was on the phone with Kris regarding an issue with my air conditioner he took his time to explain it all but most of all the way he did very soothing with out been negative ( I am a business owner but kris did not know that ) I am all about costumer service ...
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When I was on the phone with Kris regarding an issue with my air conditioner he took his time to explain it all but most of all the way he did very soothing with out been negative ( I am a business owner but kris did not know that ) I am all about costumer service , I give him a 10 he really impressed me hoping his owner appreciation Kris
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By Bill G. on 08/02/19
These guys did a nice job installing our system. Very neat workers. Just in time before the last 4 day heat way of 90 plus.

By Joseph N. on 07/30/19
This project was the 2nd install for me and for my mother's home. I am pleased with the work completed and doing business with the NETR team.

By Karl W. on 07/30/19
Every thing was A+ right from Mike's presentation in April to the handling of MASS SAVE paperwork. The finished product maintained the clean, contemporary lines of our home. We are more than 100% satisified.

By Jennifer B. on 07/29/19
Loved the entire process.the staff at NETR is exceptional . Paul was an impeccable salesman - very patient and responsive. Brian and Jay - the installer and electrician were professional, courteous, and meticulous. I would highly recommend NETR without reservation.

By Charles D. on 07/29/19
Ivan and his crew were on time for the installation. They were very neat and completed the installation in the estimated time. Ivan then gave my wife and me a thorough lesson in using the equipment.

By Irvin A. on 07/26/19
No Comment

By Sager A. on 07/26/19
NETR is the best. Highly competent and professional, honest, fair, and scrupulous. I don't think it's possible do to better. If NETR could run for president, it would win the nominations from both Democrats and Republicans. It's that kind of company.

By Chris D. on 07/25/19
N.E.T.R., LLC was the second service company to arrive for our a/c that went out during a heat wave. The first company spent 10 minutes and told us that the unit needed to be replaced. We then called N.E.T.R., LLC. The serviceman, Ray, spent time assessing the prob...
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N.E.T.R., LLC was the second service company to arrive for our a/c that went out during a heat wave. The first company spent 10 minutes and told us that the unit needed to be replaced. We then called N.E.T.R., LLC. The serviceman, Ray, spent time assessing the problem. He contacted the manufacturer of the unit to troubleshoot the issue and disassembled the unit and found that the wires leading to the board were not connected tightly. After tightening the connections, the unit worked! He saved us a TON of aggravation and money! He was personable, professional and efficient. We highly recommend N.E.T.R., LLC
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By Ellen K. on 07/25/19
Ray was helpful in no only doing maintenance on my split system, but explaining how to keep it working properly.

By Cate A. on 07/25/19
I highly recommend N.E.T.R.! From the moment I requested bids through Home Advisor, to the day the work was all done, the whole experience with N.E.T.R. was great. They were incredibly responsive, professional and helpful. Patrick got back to me almost immediatel...
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I highly recommend N.E.T.R.! From the moment I requested bids through Home Advisor, to the day the work was all done, the whole experience with N.E.T.R. was great. They were incredibly responsive, professional and helpful. Patrick got back to me almost immediately, scheduled a meeting for a site visit (Chip was great in the walk through--he was very thorough and reassuring, and offered great suggestions regarding my questions and concerns). Then I got my quote right away. The office was very accommodating regarding my downpayment and responsive to questions I had about some shrubbery that needed to be removed prior to the installation. Then Ivan and Terrence arrived to do the installation and It went off without a hitch. They even put little booties over their shoes so as not to drag dirt into the house! This company is great from start to finish. I will definitely encourage my neighbors to use them. Can't say enough good things!
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By Cate A. on 07/25/19
Ivan and Terry were amazing! They were incredibly nice, but also super competent, meticulous to details, and went above and beyond (climbing ladders in the pouring rain, crawling around in in the bulkhead, and ordering brackets to mount my unit on the outside wall...
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Ivan and Terry were amazing! They were incredibly nice, but also super competent, meticulous to details, and went above and beyond (climbing ladders in the pouring rain, crawling around in in the bulkhead, and ordering brackets to mount my unit on the outside wall when it became clear that the pad location wasn't ideal) all to get the job done perfectly and right on schedule! They were so helpful, troubleshooting issues that were unique to my house in really ideal ways. They were so neat and clean...you would never have known they were here except for the big smile on my face now that I have ac!! Great work, great service, thank you both! Call NETR and ask for Ivan and Terry!!
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By Cate on 07/25/19
Ivan and Terry were amazing! They were incredibly nice, but also super competent, meticulous to details, and went above and beyond (climbing ladders in the pouring rain, crawling around in in the bulkhead, and ordering brackets to mount my unit on the outside wall...
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Ivan and Terry were amazing! They were incredibly nice, but also super competent, meticulous to details, and went above and beyond (climbing ladders in the pouring rain, crawling around in in the bulkhead, and ordering brackets to mount my unit on the outside wall when it became clear that the pad location wasn't ideal) all to get the job done perfectly and right on schedule! They were so helpful, troubleshooting issues that were unique to my house in really ideal ways. They were so neat and clean...you would never have known they were here except for the big smile on my face now that I have ac!! Great work, great service, thank you both! Call NETR and ask for Ivan and Terry!!
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Select any employee to see all their reviews.

N.E.T.R. Team
Rating:
140 total reviews!
Jeremiah O
3 Years
Rating:
119 total reviews!
Ryan S
5 Years
Rating:
(80 total reviews)
Adam H
10 Years
Rating:
(74 total reviews)
Ivan b
3 Years
Rating:
(71 total reviews)
Brian B
25 Years
Rating:
(69 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period N.E.T.R. Inc. has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Chip M has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
48 total reviews
I have been in the HVAC business for 15 years, and have done a little bit of everything in that time. I've worked on everything from celebrity and sports stars homes to businesses, and hundreds of Boston area residential solutions. Now, at NETR,I specialize in ductless systems.
By Mr. Oleg B. on 06/15/19
Brian's team delivered exactly as Chip promised, and we agreed upon. Chip, Alana and others at the office provided excellent support obtaining HEAT loan and always available over the phone and email. Thank you all, keep up the good job!

By George and Susan C. on 04/18/19
The team was very professional and efficient as well as respectful. The job was well done with minimal disruption. They demonstrated and explained how to use the units and answered any questions we had. We will recommend this company to our friends and family.

By Robert & Janice M. on 03/29/19
Every member of the team was professional, courteous ,and responsive to our questions and concerns. From the beginning , it was evident we were working with a thoroughly reliable company. We received a same-day quote and an installation the following week. At ou...
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Every member of the team was professional, courteous ,and responsive to our questions and concerns. From the beginning , it was evident we were working with a thoroughly reliable company. We received a same-day quote and an installation the following week. At our home, they arrived on time and worked efficiently. They explained everything as they went along and took great care to clean up any debris. At the end of the process, they tried out each unit and we were shown how to use the remotes . We couldn't be more pleased and would highly recommend N.E.T.R.
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By Mr. & Mrs. M. on 12/02/18
Jeff, Cesar and Ivan were allgreat during the install. Chip and Adam did a solid job pre-install. Alana & Eleni were a pleasure to talk/email with. You guys have a solid business. We're very happy we chose N.E.T.R.

By Theresa E. on 11/09/18
From the first consultation to the last day of installation, every one that came to our home was professional, friendly and knowledgeable. It was a great experience from start to finish. They work with your schedule (my remodel took longer then expected and N.E.T.R...
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From the first consultation to the last day of installation, every one that came to our home was professional, friendly and knowledgeable. It was a great experience from start to finish. They work with your schedule (my remodel took longer then expected and N.E.T.R were very understanding with regards to holding the installation up due to lack of walls). The install was done quickly (2 days) & very well. Looks very neat and secure. Will always recommend N.E.T.R to anyone I know, who are looking to improve their homes with a system like this.
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By Greg S. on 10/26/18
Couldn't be happier with the installation and performance of our mini split system. Our house is nice and warm and looking forward to using A/C in the summer. From the sales tech to the installation process -- the entire NETR team was professional top to bottom. Th...
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Couldn't be happier with the installation and performance of our mini split system. Our house is nice and warm and looking forward to using A/C in the summer. From the sales tech to the installation process -- the entire NETR team was professional top to bottom. Thank you Chip, Adam, Alana, Matt, Steve, and Caesar.
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By Mr. & Mrs. M. on 10/12/18
Jerry and the installation team were great on site! Chip was wonderful to work with prior to installation and in helping get the reabte started after. Thank you!

By Al Q. on 08/31/18
It was a smooth process all around. Chip gave us different options and explained what each would entail. When I had a few questions, he responded quickly. Jerry did a great, efficient job, and also explained how the AC works. Everything's fine with the unit--it's n...
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It was a smooth process all around. Chip gave us different options and explained what each would entail. When I had a few questions, he responded quickly. Jerry did a great, efficient job, and also explained how the AC works. Everything's fine with the unit--it's nice to have a cool house! I'd recommend this company to others.
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By Gary C. on 06/16/18
Great team. Chip in sales is very knowledgable and provided quotes for multiple configurations of the AC system. Ivan and Jawon very good as installation techs. They were neat, respectful of my property and did a great job keeping things neat and clean. The install...
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Great team. Chip in sales is very knowledgable and provided quotes for multiple configurations of the AC system. Ivan and Jawon very good as installation techs. They were neat, respectful of my property and did a great job keeping things neat and clean. The installation was accomplished faster than planned and is a job very well done. Ivan and Jawon are very polite, took time to answer all my questions and were happy to let me watch their progress. I will recommend NETR to may family and friends.
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By Mr. Robert M. on 03/23/18
Chip is the man. The workers were very nice. We are very happy with the work that was done.

By David A. on 11/18/17
NETR's team has been very professional. Brian B., Ryan and Ivan completed the install of a five-head heat pump system on schedule with no surprises. The office staff completed the warranty paperwork and rebate forms and the field team led by Brian was excellent. Th...
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NETR's team has been very professional. Brian B., Ryan and Ivan completed the install of a five-head heat pump system on schedule with no surprises. The office staff completed the warranty paperwork and rebate forms and the field team led by Brian was excellent. The system has only been run in heating mode so far, as it is not cooling season now, so I cannot review all of the system operations but I was very pleased with the company.
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By Margo P. on 10/22/17
Installers were helpful and courteous!

By Lawrence & Elaine L. on 10/21/17
The workers more than courteous, answered all questions. Minor problem. Part malfunction. They took care of it fast and timely fashion. Well please with the system.

By randy t. on 10/17/17
Bryan, Ryan and Chip did a great job with our install,All very professional and work was completed in a timely manner. Highly recommend!

By Mr. & Mrs. L. on 09/20/17
Excellent job!The installers were courteous and friendly. If i were to refer anyone to your company, I would suggest they request Steve & Jeff for the installation. A good experience start to finish.

By Fred K. on 09/01/17
Your team did an outstanding job. The Mitsubishi units are working superably. Well worth the cost.

By Robert H. on 08/27/17
From initial contact, thru proposal, to installation, the process was professional & seamless. Chip answered all questions in his initial proposal visit & final questions at his 2nd sign-off & deposit visit. Installer Jose, was punctual, courteous, and answered all...
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From initial contact, thru proposal, to installation, the process was professional & seamless. Chip answered all questions in his initial proposal visit & final questions at his 2nd sign-off & deposit visit. Installer Jose, was punctual, courteous, and answered all teh basic start-up questions. System in place 4 months and has worked very well in both heat & ac modes.
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By ROBERT A. on 06/30/17
Very happy with overall process and installation. Knowledgeable sales and professional technicians.

By ROBERT A. on 06/29/17
CHIP WAS A KNOWLEDGEABLE SALES PERSON. CREW SHOWED UP WITH EVERYTHING WE TALKED ABOUT INCLUDING DIAGRAMS OF EVERYTHING. JOSE AND RYAN WERE ON TIME AND FINISHED A NICE NEAT INSTALLATION IN A DAY AND A HALF.

By Bruce B. on 05/23/17
The team did a great job. Chip was very helpful in helping us pick the right unit, deciding where to place it and scheduling the work. The installation team was quick and polite and did a great job cleaning up afterwards. The unit works great and is sized proper...
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The team did a great job. Chip was very helpful in helping us pick the right unit, deciding where to place it and scheduling the work. The installation team was quick and polite and did a great job cleaning up afterwards. The unit works great and is sized properly. We're very pleased with the work that was done and would recommend NETR to anyone.
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