Today I had the yearly maintenance service on our boiler. Isaiah was our service tech and he did a great job! Isaiah arrived on time, had all the equipment he needed and even put on boot covers so not to track in dirt and mud from all the rain we have been having. Isaiah was extremely courteous, was able to perform the maintenance work and then took the time needed to explain to me what he discovered. He completed his report and he made sure the report reflected the information we discussed. Great job done by Isaiah, so glad he was the technician sent to our home by Modern Comfort Systems.
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Terry and Ed came out and inspected the Furnace that had quit on a cold day. They took the time to find out that it was the thermostat battery. terry has a dog, and interacted with our miniature Schnauzer, and then helped out by wiring the thermostat correctly so that it drew from the common wire. the opportunity was there for them to have claimed something was wrong with the furnace, and we would have paid. Instead, they were honest about the problem and fixed it. We happen to have a service contract with them, so it was no charge. And we have heat. They were helpful and kind, and Terry and Ed deserve to be lifted up for a job well done.
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Terry and Ed came out and inspected the Furnace that had quit on a cold day. They took the time to find out that it was the thermostat battery. terry has a dog, and interacted with our miniature Schnauzer, and then helped out by wiring the thermostat correctly so that it drew from the common wire. the opportunity was there for them to have claimed something was wrong with the furnace, and we would have paid. Instead, they were honest about the problem and fixed it. We happen to have a service contract with them, so it was no charge. And we have heat. They were helpful and kind, and Terry and Ed deserve to be lifted up for a job well done.
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Bob has been to my house now on several occasions. I have been extremely pleased with his service. He is very professional, polite and knowledgeable. Modern Comfort should be very proud to have him as an associate. It is people like him that give your Company a good reputation. Every time he has come to my home he has a smile and portrays how much he enjoys his job. I would like to requests Bob to come to my home when I need your Company’s services. Marie Trainer
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Nick (employee #676) with Modern Comfort Systems came to my house to do my annual furnace/boiler cleaning and checking my exterior oil tank for any pitting or leaks.. He was very courteous, clean and professional, explaining to me all the services that he performed. I was very pleased with the service and especially this particular employee..
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