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By Richard H. on 11/18/21
Travis was prompt, courteous and professional. He gave me valuable information on maintaining our a/c system.

By Patrick M. on 11/17/21
Tech was on time, professional, and explained what services were provided.

By Paul P. on 11/10/21
Daniel was early! Yay! Professional and helpful.

By Azucena on 11/04/21
I've been use this company for many years and feel happy with the service and the technicians especially with Mr. Rafael Santiago always ready to hear and resolve any situation that arises. Thank you for your professionalism.

By Lloyd F. on 11/01/21
Jason was exceptionally knowledgeable and did a great job.

By Richard S. on 10/27/21
Mills came out today 10/27/21 to do our annual service maintenance. Immediately after he left my daughter told me that the AC was out upstairs, I thought maybe it was going to come back on and it was out for just a little bit, 6 hours later the AC is still out. It ...
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Mills came out today 10/27/21 to do our annual service maintenance. Immediately after he left my daughter told me that the AC was out upstairs, I thought maybe it was going to come back on and it was out for just a little bit, 6 hours later the AC is still out. It is now 90degrees in my house and I have all 4 of my kids that sleep upstairs. There is no way they can sleep upstairs in 90degree weather. I have no clue what the technician did but he screwed up our AC. I then call the customer service line and a rude gentleman answers the phone. Was absolutely no help kept trying to rush me off of the phone. Absolutely terrible customer service people like him would be the reason to never use a company like this again. It’s absolutely a shame. To come out here do something to my AC for it to not work, then when you call to deal with a rude disrespectful customer service rep. I would give 0 stars. But I’ll give 1 star for the nice lady who tried to help out after him. Other than that. Terrible experience don’t ever want to use this company again
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By Edward B. on 10/26/21
Signed up for preventative maintenance plan $169.95 in April 21. That's 2 visits (1 every 6 months). First visit tech informs me my blower motor is bad and can go anytime. Tells me it's expensive and probably need new unit. Leaves me invoice with no mention of mo...
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Signed up for preventative maintenance plan $169.95 in April 21. That's 2 visits (1 every 6 months). First visit tech informs me my blower motor is bad and can go anytime. Tells me it's expensive and probably need new unit. Leaves me invoice with no mention of motor issue. Call shop and they tell me to look at email invoice they sent, no invoice because they never asked for my email. Snail mail invoice to me and I call about blower motor because unit is only 9 years old. Marty ask for model and serial number and date of install. He calls me back and GUESS what, unit still under warranty so no charge to replace motor just labor. Tech that replaced motor was on time and great. He apologized about other tech and said the other guy is not a repair technician. ????? What kind of tech is he? Now it's time for second visit. Tech was supposed to arrive no later than 10:00. At 10:15 called shop and was told tech on the way. Nope, called 10:45 was told tech 10 minutes out and he would call me. Nope. Canceled appointment at 11:30 because no tech no call from tech as promised. So let's reschedule for next week. Marty scheduled me for 'first' stop and I still have voice mail from him telling me tech would be here between 8-10 am and I'll be first stop. You guessed it no tech no call. Called shop and was informed tech for my appointment had truck problems.....WELL WHY NOT CALL CLIENTS to inform them. Asked for refund of unused 2nd visit but told 'what I can do for you is give you some free filters'. Don't need filters because I buy in buLk and have 8 in closet. No refund available so have to wait until tech shows up. Great customer service don't you think. Tech finally showed at 11:00 am. Nice guy, not his fault he doesn't make schedule. Will definitely find another company going forward. Also, they don’t inform you but 3% surcharge if you want to pay with credit card.
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By Gregory M. on 10/26/21
We scheduled our annual tune up with Mills Air and Valentin was sent out to do the job. He was prompt, respectful and very knowledgeable for the repair. He performed the tune up on the unit and answered all of our questions about proper maintenance and ways to make...
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We scheduled our annual tune up with Mills Air and Valentin was sent out to do the job. He was prompt, respectful and very knowledgeable for the repair. He performed the tune up on the unit and answered all of our questions about proper maintenance and ways to make the unit more efficient. We love working with Mills Air and would recommend them and Valentin to anyone who needs AC help.
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By Douglas W. on 10/21/21
Travis was at my home to perform routine maintenance on my A/C system. He was very professional, showed me what he was doing and gave suggestions on how to make the AC system run more efficient. Great job all around by Travis. Highly recommend Mills Air if you need...
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Travis was at my home to perform routine maintenance on my A/C system. He was very professional, showed me what he was doing and gave suggestions on how to make the AC system run more efficient. Great job all around by Travis. Highly recommend Mills Air if you need work on your cooling or heating system.
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By William R. on 10/19/21
Excellent customer service. Very responsive from Leslie McKenzie (inside) to the service techs (Lucas and Jason).

By Fred F. on 10/19/21
We called on a Thursday Morning and they scheduled for two hour block That late afternoon. The evaporator was out, luckily it was under warranty, but they had it overnighted and it was there on Friday afternoon. Unfortunately Trane forgot a kit that was separate ...
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We called on a Thursday Morning and they scheduled for two hour block That late afternoon. The evaporator was out, luckily it was under warranty, but they had it overnighted and it was there on Friday afternoon. Unfortunately Trane forgot a kit that was separate and there were none in state. Again they had it fedexed, it got there Monday afternoon and we scheduled a time block of 8:00 AM to noon. The technician, Was there at 8:15 AM and finished around noon. It was a big job. Lisa-Office Person: was in constant contact, personable and professional. Patrick - First technician - Great Job, prompt, on-time, and professtional Dan - Final Technician - Absolute professional, courteous, Great Job!, I will use them anytime!
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By Robert E H. on 10/08/21
Ryan was quite professional and very informative concerning the issue and resolved it quickly.

By Kim on 10/08/21
Definitely recommended Mills Air!! First let me start off by saying Lisa in the office was super helpful and pleasant to talk to. Second My technician Gary was incredible! He was knowledgeable, easy to talk to, explained what was going on & just a super awesome guy...
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Definitely recommended Mills Air!! First let me start off by saying Lisa in the office was super helpful and pleasant to talk to. Second My technician Gary was incredible! He was knowledgeable, easy to talk to, explained what was going on & just a super awesome guy! I will definitely be using them again!! Thank you for fixing my issue and saving me from further issues.
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By M L M. on 10/04/21
Arrived on time, replaced parts needed quickly and professionally. Very knowledgeable about this system.

By debbie s. on 09/29/21
They were able to come out and fix AC issue the next day as other servicer providers were a month out. then they call schedule appt to do the maintenance the next week. Travis was amazing.

By Enrique F. on 09/28/21
I would like to mention that Marco and Conner installed a brand new Carrier Air Conditioning System and it was done professionally. I was impress with their attention to detail workmanship throughout the installation. The condenser unit outside was placed on a 5 i...
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I would like to mention that Marco and Conner installed a brand new Carrier Air Conditioning System and it was done professionally. I was impress with their attention to detail workmanship throughout the installation. The condenser unit outside was placed on a 5 inch high concrete slab on top of my old slab and the unit was well secured to the new concrete slab. They followed all county codes and a job well done. I also received a lesson on setting my thermostat correctly. I will recommend Mills Air Inc to all of my neighbors here in my community. Thank you Mills Air.
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By Linda Van P. on 09/22/21
Alex was on time, pleasant and seemed to really know his business. Great job and a pleasure to have in my home.

By Spencer O. on 09/22/21
Alex did a fantastic job. Very polite and professional.

By Heather Fern P. on 09/21/21
My A/C went out and Mills Air arrived the next day with a new one. David and his partner arrived early, installed the new system with no problems. They were clean, professional and professional. They took the time to explain to me how the system works.

By Charles B. on 09/18/21
no comment
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Select any employee to see all their reviews.

Travis P
4 Years
Rating:
208 total reviews!
Dan A
Rating:
172 total reviews!
Jay J
7 Years
Rating:
(89 total reviews)
Sean I
28 Years
Rating:
(74 total reviews)
Josh C
Rating:
(44 total reviews)
Hunter S
Rating:
(43 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Mills Air has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at Mills Air. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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Dan A has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
172 total reviews
By Paul P. on 11/10/21
Daniel was early! Yay! Professional and helpful.

By Lloyd F. on 11/01/21
Jason was exceptionally knowledgeable and did a great job.

By Agustín M. on 08/25/21
Very happy with explanation by both techs that I had working on the unit.

By Osbourne C. on 08/17/21
no comment

By John B. on 08/11/21
mmmmmHaving some problems with our AC system. Always get great, fast service from Mills Air. Technicians are very knowledgeable and helpful! Thank you! Kim 08/2021 Annual maintenance performed by Dan at Mills Air. Excellent customer service! It’s why we keep com...
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mmmmmHaving some problems with our AC system. Always get great, fast service from Mills Air. Technicians are very knowledgeable and helpful! Thank you! Kim 08/2021 Annual maintenance performed by Dan at Mills Air. Excellent customer service! It’s why we keep coming back to Mills Air. Thank you Dan for spending the necessary time to thoroughly check our 2 units and answer all our questions! Kim
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By Brooks on 08/10/21
Dan Arnold with Mills Air was great. He responded promptly to my request for AC service, showed up on time and explained things clearly. I will call them again when it’s time to replace my unit.

By Agustín M. on 07/28/21
no comment

By BRIAN & LORI K. on 07/22/21
Dan A. was great. Made sure we knew everything that was needed, before performing the service and explained in detail what was wrong.

By Gicela San A. on 07/22/21
no comment

By Leo R. on 07/20/21
Once again, Dan was courteous, knowledgeable and professional. He waited for me to get home (I was unexpectedly delayed due to heavy rain) and almost immediately spotted the problem. Even though I was able to resolve the situation, I am looking into the possibility...
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Once again, Dan was courteous, knowledgeable and professional. He waited for me to get home (I was unexpectedly delayed due to heavy rain) and almost immediately spotted the problem. Even though I was able to resolve the situation, I am looking into the possibility of getting a service contract - to be decided. Once again, thank you for your efficient and timely service. (Leopold A. Roberts)
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By Alejandro on 07/16/21
no comment

By Elyssa G. on 07/12/21
Our experience with Dan was great! He is extremely knowledgeable and professional. We will definitely ask for him by name for any future services. Pleasant experience.

By Nadia T. on 07/12/21
Dan Arnold provided excellent service and was extremely professional. He explained everything thoroughly So that I understood what caused the issue with my AC unit. I explained to him that Mills Air made a mistake when registering my AC unit by adding a different n...
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Dan Arnold provided excellent service and was extremely professional. He explained everything thoroughly So that I understood what caused the issue with my AC unit. I explained to him that Mills Air made a mistake when registering my AC unit by adding a different name than mine, he demonstrated concern and after confirming I was the homeowner by notating the information on my account. He informed he would speak with Mills Air management about my concern of losing my brand new AC unit’s ten year warranty. Thank you Dan for extending your assistance today.
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By Julie J. on 07/12/21
no comment

By Christine S. on 07/07/21
Dan did a great job! He was super friendly and went the extra mile to get us back to cool!

By Leo R. on 07/06/21
Dan was courteous, helpful and efficient. He was able to diagnose and identify the problem quickly. I would like him (Dan) to be assigned to any further service calls.

By Leo R. on 07/06/21
Dan was knowledgeable and efficient. He located the source of the problem quickly. I would like him to be assigned to any future service calls.

By terry d. on 07/04/21
no comment

By Larry H. on 06/30/21
no comment

By Lizette M. on 06/29/21
Today I had the pleasure of working with Lisa and Dan at Mills. Honestly if I could give 1million sparkly stars; I would! Not only did Dan do an excellent repair and explained why and how it happened and what he was doing to complete the repair but Dan and Lisa com...
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Today I had the pleasure of working with Lisa and Dan at Mills. Honestly if I could give 1million sparkly stars; I would! Not only did Dan do an excellent repair and explained why and how it happened and what he was doing to complete the repair but Dan and Lisa completely understood why I was so stressed and needed the job done ASAP and came through with flying colors! I appreciate everything they did for our family today. I am so grateful- there aren’t any words to describe how much I appreciate the effort and teamwork to get my AC repaired! Thank you!! Job wayyy more than well done! Thank you again!!!!
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