Dan did a great job! He was very thorough in determining the problem with our a/c unit. He was very patient and took the time to explain what he was doing and showed me parts that needed replaced or needed attention. He gave me great suggestions on how to fix things without being a pushy salesperson. Great experience. Would highly recommend.
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Leon was very professional and thorough when resolving our two days of issues. He was the second technician to come to the house, and took the time to make sure the issue was actually resolved. He went above and beyond to make sure our unit was functioning as it should. We hope to have him as our tech again if we ever need service again.
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2nd time I have used Mills Air for my AC needs and again I am so totally satisfied with the service and the professionalism of the tech, Hunter. He immediately identified what was wrong, completed the diagnostic check of my AC system and provided me with detailed information on the repair. Hunter is a credit to the profession and most definitely to Mills Air. Without reservation, I highly recommend them for all your AC needs. BTW, I heard about Mills Air on the Real Radio 104.1 on the Jim Colbert Show. Your advertising pays. Thank you again for a great job.
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Jay came out to do our maintenance check and did an outstanding job of going through our system. He was extremely friendly and professional in every way! Based on his examination and recommendations, we have since upgraded our equipment. Within days, Jay returned and took care of things - explaining everything and doing all the work in a quick and efficient manner. Great experience and very happy with Jay and Mills Air - Thanks!
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Amazing service from Dan, showed and told me everything he was doing, like showing me before and after monitor readings , and answered all my concerns. He was very thorough, even went above and beyond and checked the whole unit inside and outside when it probably wasn't necessary to do so, but I appreciated him doing so as a piece of mind. Extremely friendly and knowledgeable and respectful of my time.
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Mills air called ahead to confirm appt. Sean, the service person was prompt. He took the time to review the issue I had with the system and quickly analyzed the problem. He explained in detail the mechanical issue and the need for a replacement part. He reported the issue to his office and I was surprised to find out that they could come back with the necessary part the same. All was installed quickly and my system is back in order. Sean was very professional and provided excellent service. I have been utilizing Mills Air for over 10 years. Their service personnel and customer experiences are great.
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Absolutely. We have had these guys doing our service since we moved here5years ago. Tonight around 8 pm with company here it quit. Called the 24 hr number and the nicest answering service woman took my info and seemed to really understand my problem. Indicated the message would be sent to service.sure enough with in 10 minutes a tech called and attempted to do what he can over the phone . We agreed I needed an expert so fortunately for us he lived about 25 minutes away. Well he showed up as promised and repaired the unit, stayed here until certain we were good to go. He was outside in the dark it was raining and he never broke a stride. Again on a Saturday night. The charge was what he thought it might be when he called. Like anything we do not like to pay those emergency service invoices . I can not feel anything but grateful to mills air and the extremely professional guy they sent. Thank you Hunter. So far this organization gets it and gets it right.
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I highly recommend Mils air. We have used them since around 2016. Last week Jay came for our winter service and we decided to have something installed after he explained and showed us what was happening with mold in our system. He had to come back today to install the filter because it had to be ordered because of our size we needed . He explained everything to me last week and today and was so thorough and polite and personable and he knows his stuff! We love you Jay! — feeling satisfied.
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Lis and Ryan went above and beyond to resolve our AC issues. Ryan (our technician) spent almost four hours trouble shooting our multi zone carrier unit to ensure proper diagnosis. He took the time to explain the process to me and answered all of my questions. Highly recommend and will continue to use them in the future.
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Jay came out to do routine tuneup on our system. From the moment he stepped in the house he was friendly and courteous. Jay went through what he was doing and what problems could occur. He suggested a preventative system to help keep our unit running well along with keeping the over all air quality in our home healthy for me and my family. Jay will alway welcome in my home. Thank you Mills Air for having friendly, knowledgeable, and courteous employees.
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I had to have a blower motor replaced and used Mills Air. The tech was Ryan and he was outstanding. Very knowledgeable, answered all of my questions and completed the work very quickly. As luck would have it, shortly after, my compressor quit working and Ryan was nice enough to spend time texting things to check to try and get me up and running asap. Outstanding customer service! Thank you Ryan and Thank you Mills Air! And thank you Monsters in the Morning 104.1 for referring them!
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I had to have a blower motor replaced and used Mills Air. The tech was Ryan and he was outstanding. Very knowledgeable, answered all of my questions and completed the work very quickly. As luck would have it, shortly after, my compressor quit working and Ryan was nice enough to spend time texting things to check to try and get me up and running asap. Outstanding customer service! Thank you Ryan and Thank you Mills Air! And thank you Monsters in the Morning 104.1 for referring them!
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Jay has been our service technician since 2015. His customer service is superb. He is always helpful, knowledgeable and very courteous. I cannot say enough good things about Jay and Mills Air. Would recommend them to anyone looking for a company to install or maintain their HVAC units. Thank you for such great service!!!!
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