I heard my friend Russ Rollins on Real Radio 104.1 FM recommended Mills Air on air. I know Russ doesn't endorse businesses on air unless he's truly had a good experience with said company. I scheduled an appointment Thursday May 14th around 10 am, and Dan was at my house Friday morning the 15th at 8am. It was kind of surreal because Carlos Navarro(Real Radio) was was bragging about how impressed he was with Mills Air around the same time that Dan was at my home. I was not able to be there but my wife was, and said Dan was courtesy, and professional. We had scheduled a preventative maintenance checkup and Dan informed my wife exactly what he was going to do and would let her know if he found anything that might need attention. Dan then informed her that he would start outside and when he needed to come inside he would be wearing a mask, shoe booties, and gloves to perform his work indoors. Dan had also called me at 7:45 to let me know he would be arriving at my home at 8am. I told him I wasn't there but to please call me if there were any issues. Dan followed up with me and said everything looked good. I later called Mills Air to let them know that my wife and I were impressed with Dan's professionalism and good nature. It was Mike that I spoke with and he thanked me for letting him know and that Dan gets frequent calls about the jobs he does well. I've honestly only taken the time to write a review like this 1 other time in my life. Thank you Mike, and thank you Dan, for doing a job well done. I will go nowhere else but Mills Air in the future for my AC.
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This review is for Sean only. - Not for Mills Air as a company. Sean is experienced and knowledgable and was able to correct our issue without needing to come into our home. He worked with us over the phone and was very informative about how we can best take care of our unit. He provided courteous service. He was very passionate about what he does and he was on-time and that was good for us. Sean was professional and personable and really great considering we were dealing with a hot day with no A/C. We've had many technicians from Mills Airs in the past, not all great. But Sean was great!
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