Service was amazing Joe is the reason why we picked Mills are because he was recommended and we were lucky to have gotten him as a service technician definitely earns his wages and should be paid more if that was in my power to do so explain every detail what he was doing while he was doing what he was doing what my options were in the pricing upfront before he did anything so it was no surprise... my air conditioning when I came home tonight was the lowest it's been in 12 weeks and the air conditioning turned off for the first time in nine weeks which means it's going to save me a lot of money in the long run which man smells are thanks to Joe is going to save me money is very professional and very pleasant to talk to and work with a highly recommend him and Mills air
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It's 8am when he arrives and we explain the situation and laughs in our faces. Paul was incredibly rude and not the first thing I want to experience in the morning. He continued to belittle us and tell us that two previous inspectors were scammers and they were both wrong. As he was working on our a/c he was cursing to himsel . It just wasn't a pleasant experience. Hopefully his work on the a/c works but Paul was incredibly rude to us.
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Very disappointed in our experience. We were scheduled to have service done between 8 am and noon and at 8:00 am, the doorbell chimes. Great they’re so early, but the second we started interacting with Paul, it’s clear he doesn’t care about customer service. We had to explain the problem to him since he had no idea why he had come out, and when we explained what two previous inspectors had said, he laughed in our faces, said that was ridiculous and set about explaining why. Repeatedly we’ve been told by inspectors chosen by our rental company that the AC unit in our house is too small for the square footage. Paul disagreed, inspected the unit, said a pipe was leaning up instead of down, causing a back up inside, and then called the previous inspectors scam artists for what they told us. For all we know, he could also be scamming us. The entire time, he was muttering to himself, cussing about the previous inspections, and spoke down to us about our lack of knowledge with the unit. Considering it was 8 am, it was unwelcome rudeness, and I would’ve expected better of a service company. For that reason, we have decided two stars. We will continue to use whoever the rental company provides for us per our rental agreement, but hopefully if it’s Mills Air, the person servicing the house will be more pleasant and less patronizing in the future.
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