My technician Patrick was very knowledgeable and professional. He called me half hour prior to my appointment making sure that I was home. Once he came to my house, he asked me what the problem was and from there he took 5 minutes to evaluate the issue and got it fixed in 15 minutes. He was very understanding and kind and even went out of the way to see if my A/C worked with cold air before closing his ticket. Thank you Patrick for your great service.
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Update as of 29 July 2021: Just had service completed by Gary. He was incredible and extremely knowledgable. I would reserve him for service every time. He walked through the issues, took the time to explain them to me and then found other issues and quickly repaired them even though that is not what he was here to do. I have worked with Mills for over a year now and have the entire team to be incredible. Customer Service, management, and technicians. Plus, I have to recognize both Jesse (Manager) and Sherree (Customer Service). They go the extra mile to help their customers. Given the fact we live Florida, there are very few things that I care about more than Air Conditioning, and Mills is our "go-to" team. ------------------------------------------------------------------------------------------------------------------- Both Valentin and Sean were great. Two different styles but both effective at their positions and take pride in their work. Ralph, the Manager, is professional and informative and always willing to assist customer concerns. Mills A/C clearly takes pride in their work, takes care of their team and understands the customer. They deserve public recognition across the board. A/C is not something to take lightly in Florida, and we are lucky to have Mills as our A/C company. I highly recommend this team. They have our trust.
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They have the best customer service and Lisa in dispatch was very professional and helped me to make an appointment right away. She even ordered the coil which was needed for my 2nd A/C immediately and the very next day she had the tech install it without me calling her again for an appointment. I was very impressed with Lisa’s effort as she takes every customer as her priority. Excellent service and thank you Lisa for being very responsive and take care on the issue.
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Once again, Dan was courteous, knowledgeable and professional. He waited for me to get home (I was unexpectedly delayed due to heavy rain) and almost immediately spotted the problem. Even though I was able to resolve the situation, I am looking into the possibility of getting a service contract - to be decided. Once again, thank you for your efficient and timely service. (Leopold A. Roberts)
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Hunter called to let me know that he was on his way and if the time was still acceptable since it was after normal hours. He was very professional , courteous, and customer service oriented. I described the systems of my unit and he knew exactly what to do. I would also like to give a shout out to Brittany for keeping me posted on expected arrival times.
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Josh arrived well within the allotted 12-5 timeframe. He was very friendly and knowledgeable. Knew the issue as soon as he arrived and fixed it quickly. I’m very appreciative that Mills air came out within 6 hours of me calling. I hope I don’t anymore issues but I’m very happy with the service I received.
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The AC filters supplier sent me the wrong size of electrostatic filters, although packing list showed that the correct size was ordered. I called Ralph and he arranged to have someone from Mills Air quickly pick up the wrong size filters & drop off a set of the correct size at my front door. I’ve always had good, responsive service from Mills Air and I’ve been a customer for 15 years. Most recently, Valentin was here for annual checkup. Very professional & thorough job!
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