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630-377-3608
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By Dr. Merle D. on 08/18/18
excellent service

By Drury G. on 08/17/18
Efficient and excellent service!

By Natalie S. on 08/17/18
I've used Mendel plumbing a few times now and haven't regretted it at all. They give you a window of time when your technician will be arriving and the tech will text you when he's on his way. The nice thing is when he text you he's on his way there is a mini profi...
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I've used Mendel plumbing a few times now and haven't regretted it at all. They give you a window of time when your technician will be arriving and the tech will text you when he's on his way. The nice thing is when he text you he's on his way there is a mini profile of who your tech is, about him, how long he's been a plumber for etc and there's a link to see exactly where he is and you can watch him (similar to google maps) make his way to your house. Today Jason was out and was beyond helpful. He explained pricing asked me if I was ok with that and did I understand it etc. He took care of our issue and looked at a few other things and gave us suggestions. We couldn't be more happy with Mendel Plumbing. They're out of St. Charles and I'm in Naperville so I'm glad they're willing to come out this far. I highly recommend Mendel Plumbing. I'm going to make an appt for their HVAC business soon and I'm sure they'll be just as amazing.
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By Dennis Sue P. on 08/17/18
Thanks team! We can always count on Mendel for fantastic service, every time!

By Elizabeth W. on 08/15/18
My air conditioning shut down in the middle of a very warm streak and I was very happy to have a technician come with in about 2 hours of my request. Everything was fixed and up and running promptly. Highly recommended!

By Nancy E. on 08/14/18
We thought the quality of the work was excellent. The problem we experienced was with the equipment which was warrantied and it was replaced. The water heater was only 16 months old, this is the second which has failed. Not sure we will ever get this product again

By Mr. Mrs. John W. on 08/09/18
The work was done properly and in a timely manner. Erik did an excellent job.

By Jody B. on 08/08/18
I'm a long time customer of Mendel Plumbing, and have never been disappointed! Melanie called me when Matt was on his way so I could leave work and meet him at my home for my A/C Tune-Up. Matt was professional, polite, and explained everything that he checked to me.

By Debbie H. on 08/06/18
Good customer service is an expectation these days. But how about a company who not only meets your expectations but exceeds them every time you have contact? I had the pleasure of having Anthony come by today from Mendel to diagnose the problem I was having w my A...
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Good customer service is an expectation these days. But how about a company who not only meets your expectations but exceeds them every time you have contact? I had the pleasure of having Anthony come by today from Mendel to diagnose the problem I was having w my A/C units. Arrived right on time, respectful, kind, truly the kind of guy who loves his work. Thank you for restoring my faith in good solid companies who do things right, hire the right people and understand what customer service really means!
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By Frank B. on 08/06/18
The work was done very professionally and the service technician was prompt and courteous. Another good experience with Mendel.

By Paul G. on 08/05/18
Nick is very professional, knowledgeable and courteous. If all your employees were like Nick you would have very little problems. Thanks, Nick. Paul Gazillo

By Ed R. on 08/04/18
very professional and customer focused

By Jackie G. on 08/02/18
AC was down in hot weather and the team at Mendel (Mike and Tom) created magic in record turn around time. I was incredibly impressed with the professionalism and outstanding level of service. I will definitely use Mendel for all future pluming and heating issues i...
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AC was down in hot weather and the team at Mendel (Mike and Tom) created magic in record turn around time. I was incredibly impressed with the professionalism and outstanding level of service. I will definitely use Mendel for all future pluming and heating issues in the future and recommend them to family, friends and neighbors.
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By Dennis H. on 08/02/18
Paul was a pleasure to deal with. Even though he could not duplicate the problem (neither could I) he explained the possible causes, and replaced the necessary parts in a timely manner. That was two days ago and so far things are working fine.

By Joseph K. on 08/01/18
My appointment with Mendel Plumbing and Heating went off without any problems. Eric rang my doorbell exactly on time, was extremely courteous and professional, performed the backflow valve test and when he was completed he talked with me briefly, asked if there was...
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My appointment with Mendel Plumbing and Heating went off without any problems. Eric rang my doorbell exactly on time, was extremely courteous and professional, performed the backflow valve test and when he was completed he talked with me briefly, asked if there was any other issues i would like him to address, and completed the appointment in excellent time.
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By Linda L. on 07/30/18
Our kitchen faucet was difficult to turn and started leaking at the base. Stopped leaking if it was turned a certain way however the faucet was 14 yrs old. I bought new faucet and got quote from Home Depot for faucet installation which was $323.40. I then called Me...
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Our kitchen faucet was difficult to turn and started leaking at the base. Stopped leaking if it was turned a certain way however the faucet was 14 yrs old. I bought new faucet and got quote from Home Depot for faucet installation which was $323.40. I then called Mendel and made appt. they said they would assess the job and then provide a quote. Prior to arriving on appointment date, Mendel sent me text to remind me of the appt. Then on the day of the appt, they sent me text with picture, name and professional experience for Eric. What I appreciate is Mendel sending me pic and name of the plumber so I knew who to expect. Eric, replaced our kitchen faucet with the new pull down model I bought in 1.5 hrs while also conversing with us both. We were provided a 5% senior discount and paid $342 for licensed and professional service. Thank you Eric and Mendel for providing reliable and experienced service!
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By Linda L. on 07/30/18
Our kitchen faucet was difficult to turn and started leaking at the base. Stopped leaking if it was turned a certain way however the faucet was 14 yrs old. I bought new faucet and got quote from Home Depot for faucet installation which was $323.40. I then called Me...
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Our kitchen faucet was difficult to turn and started leaking at the base. Stopped leaking if it was turned a certain way however the faucet was 14 yrs old. I bought new faucet and got quote from Home Depot for faucet installation which was $323.40. I then called Mendel and made appt. they said they would assess the job and then provide a quote. Prior to arriving on appointment date, Mendel sent me text to remind me of the appt. Then on the day of the appt, they sent me text with picture, name and professional experience for Eric. What I appreciate is Mendel sending me pic and name of the plumber so I knew who to expect. Eric, replaced our kitchen faucet with the new pull down model I bought in 1.5 hrs while also conversing with us both. We were provided a 5% senior discount and paid $342 for licensed and professional service. Thank you Eric and Mendel for providing reliable and experienced service!
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By Karen H. on 07/30/18
Sean was great-----super personality

By Jerry Bozena H. on 07/29/18
Very profesional and well done service.

By Ron Gerry W. on 07/29/18
Very nice experience working with Mike and Sue. Mike explained all the options available in a very informative helpful manner. We are very pleased with the services.
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CALL TO SCHEDULE
630-377-3608
or book online

Select any employee to see all their reviews.

Anthony G
Rating:
138 total reviews!
Eric K
Rating:
136 total reviews!
Sue D
Customer Service Rep.
Rating:
(163 total reviews)
Becca M
Customer Service Rep.
9 Years
Rating:
(128 total reviews)
Nick C
Rating:
(112 total reviews)
Melanie T
Customer Service Rep.
Rating:
(104 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Mendel Plumbing & Heating, Inc. has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at Mendel Plumbing & Heating, Inc.. Our BBB Membership rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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