By Laura D. on 06/26/19
Joel did a great job. We are very happy with his work.

By Dawn C. on 06/18/19
Mike Miller and his assistant, Ed Lubar did an excellent job on my bathroom remodel. They made sure everything came together perfectly. Mike had great communication with us during every phase of the process and made sure we were happy with everything.

By Lauren S. on 06/17/19
Mark always helps us with our plumbing issues. He is very helpful and always presents us with multiple options for solving our plumbing issues. He is excellent at his job. Whenever we have a problem we always ask for him. We will tell our friends about our expe...
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Mark always helps us with our plumbing issues. He is very helpful and always presents us with multiple options for solving our plumbing issues. He is excellent at his job. Whenever we have a problem we always ask for him. We will tell our friends about our experience and recommend him.
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By Dawn C. on 06/16/19
I had my bathroom entirely renovated by KBA McHales recently! Mike Miller and his helper, Ed Labar, did an excellent job with the renovation! They made sure even that everything came together perfectly! Mike had great communication with us during every phase of the...
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I had my bathroom entirely renovated by KBA McHales recently! Mike Miller and his helper, Ed Labar, did an excellent job with the renovation! They made sure even that everything came together perfectly! Mike had great communication with us during every phase of the process and made sure we were happy with everything! My husband and I are very pleased with the new bathroom! We would definitely recommend KBA McHales to family and friends for any bathroom of kitchen repair! The entire process from the beginning with planning to the end went perfectly!
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By Tom D. on 06/14/19
Mark did an outstanding job and is a real credit to McHales

By Paula N. on 06/13/19
Mark came to diagnose a problem and I feared the worst. While I needed a repair he was considerate, explained my options and told me how he’d problem could be resolved at the least expensive price. Clearly he could have done otherwise but was honest, straightforw...
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Mark came to diagnose a problem and I feared the worst. While I needed a repair he was considerate, explained my options and told me how he’d problem could be resolved at the least expensive price. Clearly he could have done otherwise but was honest, straightforward and hardworking. He got my main drain working and scheduled the additional work for the following day, knowing the problem was both inconvenient and pressing. Mark returned to assist Marty and walked me through each step of the process and repair. Mark did more work than the average company would have ever done and was courteous and personable. He represented McHales professionally and positively. Call McHales and ask for Mark. You’ll not be disappointed. BTW Tim McHale is the consummate professional. Called me back when a more convenient opening became available. Took care of everything! Isn’t nice to not have to chase a vendor to perform work for you?!
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By Paula N. on 06/13/19
Marty was professional, polite and personable. He worked tirelessly, resolved my problem, explained things, did extra careful and considerate work and cleaned up thoroughly afterward! Does it get any better than that? Ie MCHALES, no need to look further!

By Tara M. on 06/10/19
McHale's exemplifies professionalism. I felt 100% confidence that everything was being done completely and correctly. Thank you for that!

By Tara M. on 06/10/19
Beau and the crew did a fantastic job on my home... and kept me calm and sane through the process! Shout out also to Jim, Austin, Dave, Steve, Jenny, Tim and Lorraine and anyone I might have missed. Feels like the whole McHale's family personally solved all my wa...
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Beau and the crew did a fantastic job on my home... and kept me calm and sane through the process! Shout out also to Jim, Austin, Dave, Steve, Jenny, Tim and Lorraine and anyone I might have missed. Feels like the whole McHale's family personally solved all my water woes. Thanks guys!
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By Josh M. on 06/08/19
McHale’s has made a customer for life. After a slight misunderstanding with scheduling, I spoke with Claire who was able to get a plumber out to me within hours even though they were fully booked for the day. I was really impressed with Claire’s customer servic...
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McHale’s has made a customer for life. After a slight misunderstanding with scheduling, I spoke with Claire who was able to get a plumber out to me within hours even though they were fully booked for the day. I was really impressed with Claire’s customer service focus and professionalism. Mark arrived onsite and was incredibly helpful in providing honest suggestions for various options. He was quick, efficient, and thorough in getting a water line set up for our new refrigerator. He was a pleasure to work with, very friendly and easygoing.
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By Janice C. on 06/05/19
Since I had a great experience with McHale's for an electrical problem, I called them again for a heating unit issue. The HVAC tech, Pat, was great! He assessed the problem and gave me 4 or 5 options. He thoroughly explained each option and offered his opinion as...
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Since I had a great experience with McHale's for an electrical problem, I called them again for a heating unit issue. The HVAC tech, Pat, was great! He assessed the problem and gave me 4 or 5 options. He thoroughly explained each option and offered his opinion as to what he thought would be the best. And it was not the most expensive option. I asked many questions and he took the time to sit with me and answer every one. I need plumbing repairs done in my house, I will certainly call them for this too!
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By Carl W. on 06/05/19
We recently purchased a new washing machine and dryer from a big box store. Delivery was made on 6/3/2019 with normal installation by delivery/install personal. While there were issues with the install segment, the show stopper was the back up from the washer’s s...
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We recently purchased a new washing machine and dryer from a big box store. Delivery was made on 6/3/2019 with normal installation by delivery/install personal. While there were issues with the install segment, the show stopper was the back up from the washer’s standpipe. It was obvious that the situation required qualified plumbing assistance and a call went to McHales. This afternoon, Mark came to our home. He was professional and reviewed the situation that could be involved in the standpipe blockage. He explained the difference in plumbing vs drain opening and engaged in “snaking” the blockage. He was painstaking in his efforts and kept us informed on progress. His efforts resulted in successfully opening the pipe. He also explained possible future challenges that may require remedial action. He completed and tested a number of cycles to insure operations and hookup. He was respectful of our home and cleaned up at the work site. His competency was a key note in the future use of this firm for our plumbing needs.
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By Mark G. on 06/04/19
A shout out to Vince, Ed S, Kyle, Joel, Zeus and Marty for a great job renovating our bathroom. Always friendly and professional.

By Mark G. on 06/04/19
No comments

By Pat G. on 06/04/19
No comments

By Wendy H. on 06/04/19
Excellent service! Would recommend to everyone I know. Can't say enough.

By Wendy H. on 06/04/19
This is the first time I used McHale's. I was very happy with the service I received. The where very courteous and professional. I would recommend McHale's to everyone I know. The time from making the call to having service was impressive. Thank you for such great service!

By Mike M. on 06/03/19
Ed S. solved my electrical problems expertly and economically.

By Joanne H. on 06/03/19
Mark was polite pleasant and able to repair the leak quickly

By William F. on 05/31/19
I don't want to complain about Jesus, since he was courteous and helpful throughout the process, but I just wasnt happy with the way things were done. I know that no on from McHales is going to consider what I have to say, but it helps me voice my frustration. ...
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I don't want to complain about Jesus, since he was courteous and helpful throughout the process, but I just wasnt happy with the way things were done. I know that no on from McHales is going to consider what I have to say, but it helps me voice my frustration. I had a septic system replaced and it involved McHales digging up my backyard, 1 bedroom, and my guest bathroom. The concrete wasn't saw cut, which led to a bunch of chipping and the concrete guys added too much water to the mix, so the concrete hadn't cured correctly after 4 days and it continues to break down and shed. On top of this the dirt was undermined from my slab, which tends to be hard to tamp and i fear it will lead to foundation cracks in the future. I had expected for McHales to top cut the yard and then use their machines, to deal less damage to the yard, which would have taken little extra time, but that wasn't the case. Finally, the floor and wall protection put down didnt cover everything, so my threshold is destroyed in my bathroom, which was outside the dig area and my trim was gauged up pretty bad. These items are less concerning, but just added to my frustration. I would like to again complement my service pro on how responsive and courteous he was during the process. i just had hoped that the outcome wouldn't have turned out this way. I dont think this should reflect poorly on Jesus.
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Select any employee to see all their reviews.

Mark K
29 Years
Rating:
378 total reviews!
Ed S
12 Years
Rating:
236 total reviews!
Becki
Customer Service Rep.
19 Years
Rating:
(15 total reviews)
John B
22 Years
Rating:
(141 total reviews)
Marty G
23 Years
Rating:
(133 total reviews)
Beau R
10 Years
Rating:
(85 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period McHales Inc. has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Paul W has a 4.5-Star average rating and a total of 6 total reviews
6 total reviews
This 31 year employee is currently the showroom manager and remodeling job processor. Outside of work, he loves and lives for music – everything from Simon & Garfunkel, to Judas Priest. Variety truly IS the spice of his life!
By Vincent & Sherri P. on 07/19/18
McHale's did a major kitchen remodel at our home. They did an excellent job. The workers were polite and thorough Excellent workmanship, very professional and skilled in their craft. We would especially like to thank Ed Seitz, his helper Matt C, and plumber Marty. ...
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McHale's did a major kitchen remodel at our home. They did an excellent job. The workers were polite and thorough Excellent workmanship, very professional and skilled in their craft. We would especially like to thank Ed Seitz, his helper Matt C, and plumber Marty. Furthermore , If not for Paul and Doug, the first two employees we dealt with, McHales may have very well not received the job. These two employees made an excellent first impression. (Hey Tim, give them a raise!) You won't go wrong with McHale's. Pricing was fair and reasonable, and the quality of the materials used was great. The few minor problems that there were, were quickly resolved by Tim McHale, co owner. Thanks to all involved, Vince and Sherri P
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By Kc M. on 04/15/18
These guys are unbelievable. If you had ill feelings about contractors, McHales will make all bad thoughts go away. These guys are the best: great planning, on time, excellent workmanship, and cooperation. Mike Miller, Ed Labar, Ed Seitz, Mark Kruise, Doug Mottersh...
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These guys are unbelievable. If you had ill feelings about contractors, McHales will make all bad thoughts go away. These guys are the best: great planning, on time, excellent workmanship, and cooperation. Mike Miller, Ed Labar, Ed Seitz, Mark Kruise, Doug Mottershead, and Paul (show room representative) were all great to work with. Ken Myerson
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By Marita P. on 05/15/17
Working with McHale's was an excellent experience. From the field staff to the office staff - Paul, Doug, Mike, Ed, Ed, Beau & Becky - were a pleasure to work with. So professional and courteous. We're so happy with our new and beautiful bathroom! Will definitely p...
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Working with McHale's was an excellent experience. From the field staff to the office staff - Paul, Doug, Mike, Ed, Ed, Beau & Becky - were a pleasure to work with. So professional and courteous. We're so happy with our new and beautiful bathroom! Will definitely plan to work with them in the future.
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By Sandy k. on 07/02/16
The crew from McHales did a fantastic job on our bathroom remodeling! They made sure everything was kept clean and nothing got damaged! It was the least stressful project ever done in our home. They were always on time. The outcome is an absolute beautiful bathroom...
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The crew from McHales did a fantastic job on our bathroom remodeling! They made sure everything was kept clean and nothing got damaged! It was the least stressful project ever done in our home. They were always on time. The outcome is an absolute beautiful bathroom! I highly recommend McHales!
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By Diane L. on 07/02/13
Mc Hale's mission statement is more than a promise, it is the heart of their delivering excellent service. It started with Paul W's firm handshake and warm welcome. His presentation that introduces the customer to the Mc Hale experience outlined what the Mc Hales h...
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Mc Hale's mission statement is more than a promise, it is the heart of their delivering excellent service. It started with Paul W's firm handshake and warm welcome. His presentation that introduces the customer to the Mc Hale experience outlined what the Mc Hales have done for customers throughout the years and what they would do for me and my project. Doug Mottershead designed what the new kitchen would look like. He walked me through all the product choices and made the process seem fun and not overwhelming as I expected. His patience and professionalism was clearly evident as he (and later Joe Forgione) would answer my many questions and make requested changes. It was a good idea to have Doug introduce me and my dog, Lulu, to my project team before the work was started. It reinforced the confidence that I had indeed selected the right company. Joe Forgione was my project manager who kept me informed of every step of the project's progress. Besides managing the project, Joe did an excellent job of installing the cabinets (with Pete's great help), the listello and backsplash. The plumbing was installed by Robert who also took the time to explain how some of the newly installed things would work. Steve Murphy, Ed and Kelvin were the five star electrical team who installed everything that has made the kitchen a beautiful and bright place in which to work. The men from Onur installed the granite and it looks wonderful. Jennifer was also part of this overall pleasant experience with her keeping me up to date on the project's schedule. Last but not least, I want to say how much I appreciated Tim Mc Hale's visit! I'd like to give a special shout out for Joe and Steve. There were a number of nights that they stayed late to be sure that the work they had planned to do was completed by the end of the day. Doug also needs to be complimented for the professional manner that he demonstrated in taking care of a last minute change. Thank you team for a beautiful kitchen, and thank you Mc Hales for having such a great team to work with!
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By Mr. & Mrs. WADSWORTH on 02/13/13
The plumber broke a water pipe and during the water removal, the bedroom carpet got badly stained. The plumber used his shop-vac to clean it up, but our carpet is ruined. Did not complain then, should have. I believe that you should have known that the radiat...
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The plumber broke a water pipe and during the water removal, the bedroom carpet got badly stained. The plumber used his shop-vac to clean it up, but our carpet is ruined. Did not complain then, should have. I believe that you should have known that the radiated heated flooring would not be cost effective based on the fact that we live on a concrete slab. We don't use it because it would have to be on all the time, or turned on well in advance of time to take a shower. I believe a fan with a heater option would have been a better choice, we were not even offerred that option or opinion. Other plumber's we have talked to can't imagine radiated heat on a concrete floor. We went to McHales based on their expertise and familiarity with the area and home that we live in. I don't believe we got that. The area where the shower pan was put in and plumbing replaced should have been caulked, it wasn't nor was it in the contract, but it should have been considered. We had a very cold breeze in that area, older people might not find it. I believe that is another area of concern that was missed. Joe was an excllent carpenter and he did an outstanding job. Doug tried to sell us on hollow doors and had no clue about in wall fireplaces (HGTV Bathcrasher's). When we mentioned them, he looked at us like we had three heads!! Overall, we liked our bathroom, but we believe with what we got, versus cost, it was a little too pricey. We believe cost took precedence over quality. (Hollow doors was a bit insulting) Ron and Debbie Wadsworth
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