Thank you MRS Heating and Cooling for turning a very upsetting situation into an enexpected great experience because of the professionalism of your entire staff. From the first initial contact with your customer representatives, to Mark R. (who had to give us the bad news that our furnace had to be condemned), to Eric G. who evaluated just what we would require to heat and cool our home with the most efficiency, to the team of technicians/installers lead by Kenny and which consisted of Eric T., Tim and Zach, the experience was very pleasant and stress free. Kenny and his team arrived on time and conducted themselves like the true professionals they are. Kenny even went above and beyond to perform some structural work to ensure the proper fit and Zach had to work in about six inches of water underneath in the crawl space, not to mention they had to go up on the roof in that cold wind. They all cleaned everything up after themselves so that we can hardly tell they were here, except that we are now warm. What a great team and great Company. Oh, by the way, did I mention that we are toasty warm thanks to you. The furnace works great and is so quiet. Can't wait for summer to test out the new air conditioner. Thank you to all at MRS, we appreciate you. I am giving you the five stars above, but in actuality you deserve many more. Most sincerely, Lanie and Steve Lamb.
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I am pleased with Jeff Nation services. He thoroughly checked my furnace and and provided additional information that was very helpful. He was very polite and I felt really comfortable having him in my home.I will be requesting him for the future services I will have done with MRS Heating and Cooling.
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MRS Heating and Cooling gets an excellent 5 star rating. Always available to take care of our needs no matter the day or time. Mark Rucker (our service Pro) does an excellent job keeping our heating and cooling system in great shape. Katie insures our appointments are scheduled & of course we get that call ahead to restrain our killer dogs! Thank you so much!!!
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I really like him he was very nice and professional .He told me all about my furnace what i can watch for and what will probably be replacing in a couple years.He really took the time to explain everything to me .I would call him again in a minute he has to be one of if not THE best employee they have.He really knows how to talk to someone about heating and cooling.He has alot of knowledge about systems in heating and cooling
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I recently had a check-up done by an MRS employee, Eric, of my furnace. Eric was very polite & professional and did a great job! MRS always makes sure to call and I've always had a pleasant experience with their office mgr.,Katie, whenever I've had a problem or needed assistance. She is always very nice & helpful. I would recommend MRS for anyone needing a reliable and proficient staff to take care of heating and cooling.
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MRS Heating and Cooling just installed a Central Air Conditioner System and a new Furnace at my house. The whole team was very professional, very prompt, and very easy to talk to. They did a great job from the initial weekend analysis of my old system, to a recommendation that would meet m needs, and through the installation of both systems. Highly recommended.
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