Mark has been great on fixing our heater twice this winter. He is very professional and recommended that we may not be getting the right air flow around the house because our intake for the first floor was on the second floor hidden. So our furnace would shut off and blow cold air. He fixed it and like a boss. Then he recommended us to call the office to set up an appointment to have another intake. Eric G, came and noticed the problem and recommended where it would be a great area to have the intake for our first floor. That same week we had Kenny and Eric T come and fix the problem! Both were great and professional. Eric G was professional and courteous and gave us a great quote. I have dealt with other companies nothing compares to MRS, truly the best!
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Kenny and Eric T, came the first time to our home to add an instake for a better flow around our home. They are very professional and courteous and I liked that they both put on booties as a courtesy. In addition to the work we signed up for, Kenny went above and beyond by noticing other major problems that needed to be fixed. We greatly appreciated that he was looking out for us because we have dealt with other companies who have just focused on the task at hand and nothing else. So we made another appointment with them to fix the issues that Kenny suggested. Once again they were professional and courteous! This time they had Zach with them because it was a whole day job. Finally I liked that they took pictures to show me what needed to be fixed and then after they were done they showed me the final product of the attic.
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We have used MRS for several years. They are very professional and caring, and they always do a great job with inspections, repairs, and most recently installing a new heat pump. Jeff was extremely helpful in assisting us in selecting the right product for us. After Kenny, Eric, and Zach did an excellent job getting the heat pump installed, Jeff came back to make sure everything was satisfactory. I highly recommend MRS for all your heating and cooling needs!
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Mark was recommended to us by our sister in New Castle. He has been professional, personable and efficient. He has not tried to sell us unneeded products or services even though the furnace/air conditioner is old. He has said he will keep it running as long as possible. We appreciate and value his honesty. We look forward to seeing him rather than dreading a service call. We wish there were more service people like him. We give him an A++.
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Jeff was on time. He was here when he said he'd be. He even called and said he could come early. He explained exactly what was wrong. He informed us of the cost before he proceeded. He gave us a choice of thermostats. He set the thermostat, and made sure we were completely satisfied before he left. He left everything clean, and was polite and courteous.
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Jeff nation did a thorough and comprehensive check of a furnace that had stopped working. He diagnosed and fixed the problem at minimal cost. Also called the manufacturer, waited on their help desk, and got their opinion on how to prevent this happening in the future. Pleasant conversation and obviously knowledgeable about his job.
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I have had Jeff Nation do my furnace and air conditioner services for several years and I'm always very pleased. He is faithful and trustworthy. Every time I have had a problem he has always been right there to help me. I have recommended him to many of my friends. I suggested that he teach some of the new employees. He is the best furnace man and close friend I have found in New Castle
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