Kenny, Eric T and Keegan installed a complete new HVAC system in my house today. I give all three a top rating for customer focus, answering questions, being very polite, and focused on getting a quality job done. They professionally installed the equipment, tested it, and explained the operation to me. They also made sure that I received all the manuals. From what I see, MRS IS A QUALITY COMPANY FROM TOP TO BOTTOM. PS they have the best marketing ink pens with a stylus on it I have seen. Thanks
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I have had Jeff Nation take care of my furnace and air conditioning needs for years. He is always faithful to call me before he comes and takes care of what needs to be done. He has also given me his phone number to call him when anything goes wrong and if he tells me what the problem is and I can fix it over the phone (like the time the batteries in my thermostat died, he told me how to install two new batteries and it worked). I hope to have him for as long as I live in my house.
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Jeff did an outstanding job in overseeing the installment of our furnace and helping us to understand how to operate our new thermostat. Even when complications happened he was hanging in there until all was working. I'm so happy we chose MRS Heating and Cooling to install our new furnace. Jeff and the men who helped him did a fantastic. job. Thanks to all a Job well done!!!!
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The group of Kenny,Eric t,chase and Jeff were all very friendly and appeared to be trustworthy as I left the house a couple times without fear. They cleaned after they finished.they were polite and respectful. Refreshing to know these values are important when supplying this type of service.
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Mark has been great on fixing our heater twice this winter. He is very professional and recommended that we may not be getting the right air flow around the house because our intake for the first floor was on the second floor hidden. So our furnace would shut off and blow cold air. He fixed it and like a boss. Then he recommended us to call the office to set up an appointment to have another intake. Eric G, came and noticed the problem and recommended where it would be a great area to have the intake for our first floor. That same week we had Kenny and Eric T come and fix the problem! Both were great and professional. Eric G was professional and courteous and gave us a great quote. I have dealt with other companies nothing compares to MRS, truly the best! I did it again because I misread the name part. It was suppose to be my name and not the other service people.
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Mark has been great on fixing our heater twice this winter. He is very professional and recommended that we may not be getting the right air flow around the house because our intake for the first floor was on the second floor hidden. So our furnace would shut off and blow cold air. He fixed it and like a boss. Then he recommended us to call the office to set up an appointment to have another intake. Eric G, came and noticed the problem and recommended where it would be a great area to have the intake for our first floor. That same week we had Kenny and Eric T come and fix the problem! Both were great and professional. Eric G was professional and courteous and gave us a great quote. I have dealt with other companies nothing compares to MRS, truly the best!
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Kenny and Eric T, came the first time to our home to add an instake for a better flow around our home. They are very professional and courteous and I liked that they both put on booties as a courtesy. In addition to the work we signed up for, Kenny went above and beyond by noticing other major problems that needed to be fixed. We greatly appreciated that he was looking out for us because we have dealt with other companies who have just focused on the task at hand and nothing else. So we made another appointment with them to fix the issues that Kenny suggested. Once again they were professional and courteous! This time they had Zach with them because it was a whole day job. Finally I liked that they took pictures to show me what needed to be fixed and then after they were done they showed me the final product of the attic.
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