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(636) 583-3365
By Pat K. on 06/06/20
Kathy was a dream to work with! Great service after hours on a Friday night!!!

By Pat K. on 06/06/20
I called on a Friday evening - after hours. Kathy answered my call right away and said she could have a service man out that same evening. I opted for Saturday morning. Ben showed up right on time, very friendly and considerate of my home. Ben had my unit up an...
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I called on a Friday evening - after hours. Kathy answered my call right away and said she could have a service man out that same evening. I opted for Saturday morning. Ben showed up right on time, very friendly and considerate of my home. Ben had my unit up and running in a very short period of time and took time to explain to me what the issue was and how he fixed it, advising me the part was still under warranty. I couldn't have asked for a better experience. I will be using Lakebrink for all my heating/AC needs from now on.
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By Jim G. on 05/13/20
Great service!

By Barb H. on 04/08/20
Top notch service and professionalism, as always. They were very accommodating with my anxiety about the Covid19 virus and were practicing very safe procedures. We were able to remove our wall unit and have it serviced and repaired in our garage. All the service a...
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Top notch service and professionalism, as always. They were very accommodating with my anxiety about the Covid19 virus and were practicing very safe procedures. We were able to remove our wall unit and have it serviced and repaired in our garage. All the service and payment without ever having any close contact and never having anyone enter my home! All surfaces were cleaned and my receipt was sent via email. All in about an hour! I am always very happy with your service! Thank you!
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By Jodi V. on 12/23/19
We always use Lakebrink for our HVAC needs. They are quick to respond and never leave you waiting for the repairman. Ben Jasper is just one of many very excellent employees. He has been to our home numerous times and is always very polite and practices good court...
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We always use Lakebrink for our HVAC needs. They are quick to respond and never leave you waiting for the repairman. Ben Jasper is just one of many very excellent employees. He has been to our home numerous times and is always very polite and practices good courtesy. So nice night to have to wait all day for a repair person to show up. These people are awesome.
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By Jane on 08/27/19
Fast response from this company .Friendly and professional. Knowledgeable and explained things well . Clean . I recommend this company .

By Karen V. on 05/17/19
First of all whoever was in charge of scheduling was kind enough to "squeeze" me in for the repair which was on a late Friday afternoon. Ben came out and went through everything with my grandson, explaining and showing him everything. What we initially thought wa...
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First of all whoever was in charge of scheduling was kind enough to "squeeze" me in for the repair which was on a late Friday afternoon. Ben came out and went through everything with my grandson, explaining and showing him everything. What we initially thought was more involved and I really thought he would put me off until next week. What a wonderful surprise when he just got to work and fixed everything! He was genuinely concerned about getting the AC running for me and was so pleasant about the whole situation. What an asset he is to your company. His knowledge, work ethic and caring personality has made me a Lakebrink customer forever!
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By kathy c. on 05/15/19
Many thanks to Kathy, Allen, Jake and Alex for an all round great job, start to finish. The design advice and estimate, on time arrival, efficient installation and clean up were far above standard. We had some health and weather issues to work around and this tea...
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Many thanks to Kathy, Allen, Jake and Alex for an all round great job, start to finish. The design advice and estimate, on time arrival, efficient installation and clean up were far above standard. We had some health and weather issues to work around and this team made all the difference for our family. Lakebrink was referred to us on the strength of quality and competitive pricing. We got that and so much more in knowledgeable and personable customer service, we are delighted.
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By Kenneth w R. on 05/02/19
Arrived on time, very efficient, very knowledgeable about both our pool heat pump, and our furnace heater and a/c. Ben was very polite and helpful. He did a great job, and I would recommend him to anyone. Lakebrink is lucky to have such a fine representative. c

By Gene D. on 02/17/19
Ben was very courteous and got to know us a little before he looked at our furnace. As soon as he came in he put covers over his boots.He checked the furnace and explained what was wrong and how much it would cost.

By Cynthia B. on 02/14/19
Provided excellent information. Very professional.

By Joe F. on 01/07/19
Ben was very helpful and quick will the install of our 2 Nest thermostats. He also gave us some great information to help us get the most out of our new units and save energy

By Kim on 12/11/18
Amazing service. Very knowledgeable and conscientious. We will be using them again for all our heating and cooling needs.

By Ennis on 11/06/18
They failed terribly. Gave us a quote with only one option. We had to call a week later just to get the quote they promised. Jims heating in Washington MO. Came to the house gave us more than one option . They are more professional than lakebrink. It is so sad for...
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They failed terribly. Gave us a quote with only one option. We had to call a week later just to get the quote they promised. Jims heating in Washington MO. Came to the house gave us more than one option . They are more professional than lakebrink. It is so sad for lakebrink cause we had the money up front no payments needed. Thank you Jim's heating and cooling for prompt service
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By Gary M. on 10/24/18
Dustin was an excellent HVAC tech, very polite, patient, willing to explain everything he was doing in detail. He seemed to be very thorough, honest and helpful. He made adjustments to our furnace gas valve which was not working to full capacity, he tested for prop...
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Dustin was an excellent HVAC tech, very polite, patient, willing to explain everything he was doing in detail. He seemed to be very thorough, honest and helpful. He made adjustments to our furnace gas valve which was not working to full capacity, he tested for propane leaks and CO levels, checked our air filter and humidifier elements, cleaned the coils of our heat pump, checked its freon level, and made sure that all of our equipment was operating properly by the end of his visit. I plan to ask for Dustin for future HVAC maintenance visits from Lakebrink.
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By Miranda N. on 10/17/18
Great service techs- took time to explain our system at our new house and our options etc. Will definately be using for any future HVAC needs!

By Jonathan T. on 10/15/18
Phenominal company and responded super quick to an issue that was over our heads. I HIGHLY recommend them for any of your HVAC and Natural Gas needs!

By Ed W. on 10/12/18
Air conditioner was not quite keeping up this summer. Lakebrink came next day serviced our system. Did a very good job.

By Janet K. on 09/21/18
(no comment)

By Donald A. on 09/10/18
Ben J. performed maintenance work very professionally & found that my heating system had a bad burner. He checked and cleaned items that other companies had skipped. He found that my humidifier was not getting water & determined it had a faulty solenoid that proba...
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Ben J. performed maintenance work very professionally & found that my heating system had a bad burner. He checked and cleaned items that other companies had skipped. He found that my humidifier was not getting water & determined it had a faulty solenoid that probably had not worked for a long time.
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CALL TO SCHEDULE
(636) 583-3365

Select any employee to see all their reviews.

Bryan B
5 Years
Rating:
26 total reviews!
Alex G
4 Years
Rating:
23 total reviews!
Ben J
Customer Service Rep.
17 Years
Rating:
(116 total reviews)
Allen E
Customer Service Rep.
28 Years
Rating:
(5 total reviews)
Jake M
5 Years
Rating:
(22 total reviews)
Bob K
16 Years
Rating:
(12 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Lakebrink Heating & AC has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at Lakebrink Heating & AC. Our BBB Membership rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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CALL TO SCHEDULE
(636) 583-3365
Bryan B has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
26 total reviews
I love what I get to do every day at my job. In my spare time I enjoy boat riding and fishing with my daughter or cheering on my St. Louis sports teams!
By Barb H. on 04/08/20
Top notch service and professionalism, as always. They were very accommodating with my anxiety about the Covid19 virus and were practicing very safe procedures. We were able to remove our wall unit and have it serviced and repaired in our garage. All the service a...
(View More)
Top notch service and professionalism, as always. They were very accommodating with my anxiety about the Covid19 virus and were practicing very safe procedures. We were able to remove our wall unit and have it serviced and repaired in our garage. All the service and payment without ever having any close contact and never having anyone enter my home! All surfaces were cleaned and my receipt was sent via email. All in about an hour! I am always very happy with your service! Thank you!
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By Jane on 08/27/19
Fast response from this company .Friendly and professional. Knowledgeable and explained things well . Clean . I recommend this company .

By Jonathan T. on 10/15/18
Phenominal company and responded super quick to an issue that was over our heads. I HIGHLY recommend them for any of your HVAC and Natural Gas needs!

By Ben H. on 05/17/18
Bryan showed up on Sunday. Had us cooling down immediately. Thanks so much.

By Todd L. on 04/03/18
We have been very happy with your work. Bryan is always very professional and thorough. Thank you.

By Marvin H. on 03/05/18
We are very pleased with the install Bryan and Dustin did! They did a wonderful job installing the new system and cleaned up after themselves like they weren’t even there. From the guys at our house to Kathy in the office, everybody was so wonderful and kind to w...
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We are very pleased with the install Bryan and Dustin did! They did a wonderful job installing the new system and cleaned up after themselves like they weren’t even there. From the guys at our house to Kathy in the office, everybody was so wonderful and kind to work with. Thank you Lakebrink for the great customer service!
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By Joe G. on 01/23/18
My parents were very impressed with Bryan. They thought he was knowledgeable, great problem solver, and overall excellent guy. They are happy with their new humidifier!

By Ron S. on 01/19/18
We are very thankful for Bryan and Dustin. They were nice and explained everything really well.

By Art C. on 01/17/18
You have a fine young man, Bryan, representing your company. He knows what he is doing and gets the job done right. Thank you.

By Terri M. on 01/09/18
We really appreciate Bryan for the excellent and friendly service!

By Steve B. on 01/04/18
We were really impressed with Bryan. He worked really hard and did a great job at fixing the problem and all around great guy! Thank you!

By Sandy S. on 12/28/17
My heater stopped working & they were here in an hour for an after hours call. Fixed in 30 minutes. Very nice & explained everything.

By Dennis S. on 12/24/17
Big thank you to Bryan for coming out Christmas Eve to fix my daughter's furnace. Can't thank him enough for doing that!

By Nicole K. on 10/30/17
Bryan was friendly and professional. Instead of simply doing the more expensive fix he took the time and effort to really find the root of the problem. He also let us know that he would be happy to come back if there were any other issues. I am very happy with our ...
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Bryan was friendly and professional. Instead of simply doing the more expensive fix he took the time and effort to really find the root of the problem. He also let us know that he would be happy to come back if there were any other issues. I am very happy with our choice to use Lakebrink.
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By Mark on 10/27/17
We have used Lakebrink for several years; from installation to service. The past two years Bryan has been the technician and has both times he had gone under the house into the crawl space and up on a lift for a raised heating system. Great job and thank you all f...
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We have used Lakebrink for several years; from installation to service. The past two years Bryan has been the technician and has both times he had gone under the house into the crawl space and up on a lift for a raised heating system. Great job and thank you all for the great service over the years.
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By Bob & T. on 09/22/17
Bryan was very timely, efficient, and friendly. Thank you for getting our air conditioner up and running so fast! We truly appreciate it!

By Leon H. on 05/02/17

By Washington Engineering & A. on 03/02/17
Great service and very knowledgeable staff.

By Mike w. on 06/15/16
I've lived in Union for about 15 years and have always used Lakebrink. They stand behind their work are are very professional. I would recommend this company to everyone. I am a very pleased customer.

By Joan K. on 06/07/16
Great fast service Honest polite very knowledgeable Very helpful. Will always call for service.
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