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By Pat K. on 06/06/20
Kathy was a dream to work with! Great service after hours on a Friday night!!!

By Pat K. on 06/06/20
I called on a Friday evening - after hours. Kathy answered my call right away and said she could have a service man out that same evening. I opted for Saturday morning. Ben showed up right on time, very friendly and considerate of my home. Ben had my unit up an...
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I called on a Friday evening - after hours. Kathy answered my call right away and said she could have a service man out that same evening. I opted for Saturday morning. Ben showed up right on time, very friendly and considerate of my home. Ben had my unit up and running in a very short period of time and took time to explain to me what the issue was and how he fixed it, advising me the part was still under warranty. I couldn't have asked for a better experience. I will be using Lakebrink for all my heating/AC needs from now on.
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By Jim G. on 05/13/20
Great service!

By Barb H. on 04/08/20
Top notch service and professionalism, as always. They were very accommodating with my anxiety about the Covid19 virus and were practicing very safe procedures. We were able to remove our wall unit and have it serviced and repaired in our garage. All the service a...
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Top notch service and professionalism, as always. They were very accommodating with my anxiety about the Covid19 virus and were practicing very safe procedures. We were able to remove our wall unit and have it serviced and repaired in our garage. All the service and payment without ever having any close contact and never having anyone enter my home! All surfaces were cleaned and my receipt was sent via email. All in about an hour! I am always very happy with your service! Thank you!
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By Jodi V. on 12/23/19
We always use Lakebrink for our HVAC needs. They are quick to respond and never leave you waiting for the repairman. Ben Jasper is just one of many very excellent employees. He has been to our home numerous times and is always very polite and practices good court...
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We always use Lakebrink for our HVAC needs. They are quick to respond and never leave you waiting for the repairman. Ben Jasper is just one of many very excellent employees. He has been to our home numerous times and is always very polite and practices good courtesy. So nice night to have to wait all day for a repair person to show up. These people are awesome.
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By Jane on 08/27/19
Fast response from this company .Friendly and professional. Knowledgeable and explained things well . Clean . I recommend this company .

By Karen V. on 05/17/19
First of all whoever was in charge of scheduling was kind enough to "squeeze" me in for the repair which was on a late Friday afternoon. Ben came out and went through everything with my grandson, explaining and showing him everything. What we initially thought wa...
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First of all whoever was in charge of scheduling was kind enough to "squeeze" me in for the repair which was on a late Friday afternoon. Ben came out and went through everything with my grandson, explaining and showing him everything. What we initially thought was more involved and I really thought he would put me off until next week. What a wonderful surprise when he just got to work and fixed everything! He was genuinely concerned about getting the AC running for me and was so pleasant about the whole situation. What an asset he is to your company. His knowledge, work ethic and caring personality has made me a Lakebrink customer forever!
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By kathy c. on 05/15/19
Many thanks to Kathy, Allen, Jake and Alex for an all round great job, start to finish. The design advice and estimate, on time arrival, efficient installation and clean up were far above standard. We had some health and weather issues to work around and this tea...
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Many thanks to Kathy, Allen, Jake and Alex for an all round great job, start to finish. The design advice and estimate, on time arrival, efficient installation and clean up were far above standard. We had some health and weather issues to work around and this team made all the difference for our family. Lakebrink was referred to us on the strength of quality and competitive pricing. We got that and so much more in knowledgeable and personable customer service, we are delighted.
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By Kenneth w R. on 05/02/19
Arrived on time, very efficient, very knowledgeable about both our pool heat pump, and our furnace heater and a/c. Ben was very polite and helpful. He did a great job, and I would recommend him to anyone. Lakebrink is lucky to have such a fine representative. c

By Gene D. on 02/17/19
Ben was very courteous and got to know us a little before he looked at our furnace. As soon as he came in he put covers over his boots.He checked the furnace and explained what was wrong and how much it would cost.

By Cynthia B. on 02/14/19
Provided excellent information. Very professional.

By Joe F. on 01/07/19
Ben was very helpful and quick will the install of our 2 Nest thermostats. He also gave us some great information to help us get the most out of our new units and save energy

By Kim on 12/11/18
Amazing service. Very knowledgeable and conscientious. We will be using them again for all our heating and cooling needs.

By Ennis on 11/06/18
They failed terribly. Gave us a quote with only one option. We had to call a week later just to get the quote they promised. Jims heating in Washington MO. Came to the house gave us more than one option . They are more professional than lakebrink. It is so sad for...
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They failed terribly. Gave us a quote with only one option. We had to call a week later just to get the quote they promised. Jims heating in Washington MO. Came to the house gave us more than one option . They are more professional than lakebrink. It is so sad for lakebrink cause we had the money up front no payments needed. Thank you Jim's heating and cooling for prompt service
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By Gary M. on 10/24/18
Dustin was an excellent HVAC tech, very polite, patient, willing to explain everything he was doing in detail. He seemed to be very thorough, honest and helpful. He made adjustments to our furnace gas valve which was not working to full capacity, he tested for prop...
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Dustin was an excellent HVAC tech, very polite, patient, willing to explain everything he was doing in detail. He seemed to be very thorough, honest and helpful. He made adjustments to our furnace gas valve which was not working to full capacity, he tested for propane leaks and CO levels, checked our air filter and humidifier elements, cleaned the coils of our heat pump, checked its freon level, and made sure that all of our equipment was operating properly by the end of his visit. I plan to ask for Dustin for future HVAC maintenance visits from Lakebrink.
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By Miranda N. on 10/17/18
Great service techs- took time to explain our system at our new house and our options etc. Will definately be using for any future HVAC needs!

By Jonathan T. on 10/15/18
Phenominal company and responded super quick to an issue that was over our heads. I HIGHLY recommend them for any of your HVAC and Natural Gas needs!

By Ed W. on 10/12/18
Air conditioner was not quite keeping up this summer. Lakebrink came next day serviced our system. Did a very good job.

By Janet K. on 09/21/18
(no comment)

By Donald A. on 09/10/18
Ben J. performed maintenance work very professionally & found that my heating system had a bad burner. He checked and cleaned items that other companies had skipped. He found that my humidifier was not getting water & determined it had a faulty solenoid that proba...
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Ben J. performed maintenance work very professionally & found that my heating system had a bad burner. He checked and cleaned items that other companies had skipped. He found that my humidifier was not getting water & determined it had a faulty solenoid that probably had not worked for a long time.
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CALL TO SCHEDULE
(636) 583-3365

Select any employee to see all their reviews.

Bryan B
5 Years
Rating:
26 total reviews!
Alex G
4 Years
Rating:
23 total reviews!
Ben J
Customer Service Rep.
17 Years
Rating:
(116 total reviews)
Allen E
Customer Service Rep.
28 Years
Rating:
(5 total reviews)
Jake M
5 Years
Rating:
(22 total reviews)
Bob K
16 Years
Rating:
(12 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Lakebrink Heating & AC has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at Lakebrink Heating & AC. Our BBB Membership rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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CALL TO SCHEDULE
(636) 583-3365
Alex G has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
23 total reviews
As the oldest of four Alex enjoys spending his free time helping on and managing the family farm. He graduated with an associates degree from John Deere Tech and is continuing his education with HVAC at East Central College.
By Amy D. on 08/30/18
Very knowledgeable and helpful in selecting a unit for our home. They were always very courteous. They left the area clean and were respectful to our property. Would highly recommend!

By Von W. M. on 08/16/18
Lakebrink exceeded our expectations. They initially came to our house promptly to look at our failed AC system. Lakebrink studied our situation knowing that we wanted to upgrade our system. Lakebrink provided three different proposals and explained each of them to ...
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Lakebrink exceeded our expectations. They initially came to our house promptly to look at our failed AC system. Lakebrink studied our situation knowing that we wanted to upgrade our system. Lakebrink provided three different proposals and explained each of them to us. Upgrading caused a compatibility issue and their specialist worked with the manufacturer to find a controlling device for our two-zoned requirement. That was the second visit. It was determined that a different controller was needed to work with our two-zoned situation and Lakebrink promptly send another proposal which we accepted. When the installation took place, the third visit, the owner and two technicians came to our house to ensure our confidence in Lakebrink. The major installation was done in a day and we had AC running that afternoon. A couple of days later for a fourth visit the proper controller was installed and the technician went through how we operate the system in as much detail as we wanted. We would recommend Lakebrink to anyone.
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By Carmen W. on 07/09/18
Excellent workers. Did their work well and answered my questions.

By michael v. on 06/28/18
Lakebrink Heating & Cooling just installed a new complete system, everybody with them did a great job, very professional, would refer them to anybody needing heating & cooling work done, thanks everyone

By Gia E. on 05/09/18
Excellent job and very professional.

By Bob M. on 04/19/18
We have been using Lakebrink H & C for several years now and they consistantly provide excellent service. Today we had Jake and Alex install a new furnace and air conditioning unit. They were on time to arrive and completed the installation and clean up in the mann...
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We have been using Lakebrink H & C for several years now and they consistantly provide excellent service. Today we had Jake and Alex install a new furnace and air conditioning unit. They were on time to arrive and completed the installation and clean up in the manner that we expected. All of our dealings with Lakebrink have been top notch. Would highly recommend this company for yearly routine maintenance and new service. Thanks Lakebrink Heating and Air Conditioning!
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By Dennis and Jerri F. on 01/01/18
We recently had a new heat pump system installed by Lakebrink Heating and Air Conditioning. We have had prior service from this company with our older system. They always managed to keep us up and running again until we could decide what system we wanted to upgrade...
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We recently had a new heat pump system installed by Lakebrink Heating and Air Conditioning. We have had prior service from this company with our older system. They always managed to keep us up and running again until we could decide what system we wanted to upgrade to. They have always been courteous and good about explaining what the problems were and what was needed to be done. They have also helped our daughter out with some of the issues with her heating system. We are both getting used to a heat pump system and know that if we have any questions or concerns they will be there for us. I highly recommend their company. Dennis and Jerri
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By Mike H. on 11/08/17
Alex was courteous and professional as he helped install our upstairs unit.

By Gary & Barb M. on 10/18/17
Bob, Jake and Alex did a fine job on the installation of our new heat pump, furnace, air filtration system and Wifi thermostat. Very professional work and completed in a single day.

By Brian E. on 10/13/17
Very happy with the install of our new infinity heat pump and humidifier from Lakebrinks! Bob, Jake, & Alex were very professional by performing a clean and timely install, taking the time to answer my questions and explain how to operate our new system. More than satisfied!

By Rich B. on 10/12/17
Lakebrink Heating & Air Conditioning is a very knowledgeable company. They will take the time to listen to the customer and take care of all their needs. We worked with Andy, Alex, Dustin, and Bob. Alex was the employee that stayed all day installing our new system...
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Lakebrink Heating & Air Conditioning is a very knowledgeable company. They will take the time to listen to the customer and take care of all their needs. We worked with Andy, Alex, Dustin, and Bob. Alex was the employee that stayed all day installing our new system. Alex is a very conscientious employee. We are pleased with the whole process of our new heating and cooling system.
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By Brandon H. on 07/25/17
Exceptional customer service and high quality products. I reviewed several companies and Lakebrink topped them all.

By John B. on 06/15/17
They were very polite and very professional. They kept us informed all the time.

By Judy on 05/22/17
Very Professional and courteous! Wonderful service. Thank you

By Judy C. on 05/22/17
Very Professional and courteous, could not have asked for better .

By Deana S. on 05/15/17
Great team of guys!! Alex, Bob, and Jake you guys did an amazing job! I can't believe the transformation! The house cooled down in literally just minutes!

By Leon H. on 05/02/17

By Joe S. on 03/17/17
Excellent

By John J. on 03/17/17
Very Respectful & clean

By Joe S. on 02/23/17
Excellent
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