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By Bruce B. on 02/15/19
Key Heating and Air Conditioning recently installed a new propane heating system and heat pump at our house in New Hampshire. Our primary residence is in Pennsylvania so there was a need for close communication throughout the process. Key staff were excellent at ke...
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Key Heating and Air Conditioning recently installed a new propane heating system and heat pump at our house in New Hampshire. Our primary residence is in Pennsylvania so there was a need for close communication throughout the process. Key staff were excellent at keeping us informed of the equipment delivery and installation schedule and everything went according to plan. The actual installation of the new system required nearly a week of work. Matt B, our installation manager and his staff were professional, hard working, well organized and very good at communicating the progress of the project. They also did a great job at explaining the operation of the new systems and were keen to insure that we understood how to operate everything. In addition they were all very respectful of our home and took care to clean as the job progressed. From the office staff through to the service staff everyone involved with our project was professional, very well spoken and attentive to our concerns along the way. We are very happy with the finished product and would recommend Key HVAC without reservation.
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By Diane M. on 02/14/19
I was so glad that I called Key. The women in the office assured me that they would be able to help me. Keith came and took time to explain everything that he was doing and just what had gone wrong with my system .He had it up and running in no time. The prices are...
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I was so glad that I called Key. The women in the office assured me that they would be able to help me. Keith came and took time to explain everything that he was doing and just what had gone wrong with my system .He had it up and running in no time. The prices are reasonable and the staff is excellent.
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By Bob N. on 02/14/19
(no comment)

By Michelle K. on 02/14/19
The people who work at key heating are amazing and extremely good at keeping you updated

By John O. on 02/02/19
(no comment)

By Jim M. on 01/31/19
Matt B was very professional with his install of my Mitsubishi Split AC. Worked with me on location of both units and kept wiring and piping out of view in living area and up and out of the way in the basement. Matt offered but I didn't really need operational inst...
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Matt B was very professional with his install of my Mitsubishi Split AC. Worked with me on location of both units and kept wiring and piping out of view in living area and up and out of the way in the basement. Matt offered but I didn't really need operational instructions since I had a 3 year old unit in my previous home. He was friendly and easy to deal with. He also completed the project in a timely manner, and did a good job with cleanup when done. I would recommend him and Key to anyone looking for a residential HVAC job. Jim M.
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By Rod C. on 01/31/19
All personnel from the folks that provided the estimate, delivered the new furnace, installed it and took away the old furnace were friendly, courteous, answered our questions and very competent. The office personnel especially Julie worked diligently to keep us up...
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All personnel from the folks that provided the estimate, delivered the new furnace, installed it and took away the old furnace were friendly, courteous, answered our questions and very competent. The office personnel especially Julie worked diligently to keep us up to date on times for delivery and pick up.
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By Vienna C&V P. on 01/31/19
(no comment)

By John J. on 01/26/19
Keith P was the best! Very professional, curtious and well prepared. He had my heat up and running in just a few mins. I recommend Key to anyone and be sure to ask for Keith. You will not be disappointed. Thanks again Keith. See ya in the fall.

By Robert F. on 01/25/19
(no comment)

By Steve P. on 01/25/19
Field technicians are excellent. Courteous, thorough, obviously familiar with equipment and know what they are doing. 5 stars! Pricing seems reasonable. Unfortunately, the scheduling, communication and follow through on appointments is very unreliable. Rec...
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Field technicians are excellent. Courteous, thorough, obviously familiar with equipment and know what they are doing. 5 stars! Pricing seems reasonable. Unfortunately, the scheduling, communication and follow through on appointments is very unreliable. Recent appointment was three reschedules....2 at last few hours - and one after a no show. Email communications are late (several days after appointment). Office seems to struggle with technology....How about texting regarding service changes? Each of those 3 times I rearranged my work day to be home...so it ends up being costly I struggle with giving a combined rating...I would say technicians 5 and service/scheduling/communication 2... Bring that end of the business up to par and I would say 5 star
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By Nate F. on 01/24/19
Keith was very helpful and answered all of my questions while completing the required service.

By Kirsten B. on 01/23/19
responsive and good follow-up

By Hal & Marilee C. on 01/22/19
Very friendly came when scheduled and was able to fix the problem.

By Lou A. on 01/20/19
Albert was resourceful and communicated with a positive professional attitude. Not only is he a Veteran United States Army Ranger, but incredibly proud of this great nation. Thank you for sending him as our service rep.

By Lisa C. on 01/16/19
Our technician was wonderful. Very efficient and informative. I would highly recommend him and this company. Thank you Albert!

By Shirley & Steve C. on 01/14/19
Here is the issue... Keith is knowledgeable, BUT after months of visits and $1000's we are still exactly where we started out. Nothing has improved. I get the feeling Key is just replacing stuff HOPING that it will fix the problem.. and meanwhile they keep charging us!!

By Dick & Snooky R. on 01/14/19
albert was great.very please with him. thankyou dick

By Erik W. on 01/13/19
Keith is without a doubt the best and most knowledgeable service technician that I have ever dealt with. I would highly recommend him to anybody.

By Jan & Rick K. on 01/13/19
After some back and forth with two other outfits, Key diagnosed the problem and, after getting the parts, quickly fixed the situation.
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Mike R
Rating:
(9 total reviews)
Matt K
3 Years
Rating:
(7 total reviews)
Sean P
Rating:
(3 total reviews)
Matt R
5 Years
Rating:
(2 total reviews)
Jason L
Rating:
(2 total reviews)
Jimmy C
Rating:
(2 total reviews)

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