Our air conditioner shut down over the weekend. On Saturday evening at approximately 8:40 pm, I contacted the Joyce Cooling and Heating Service phone number. Within minutes, I received a callback from the Service on-call person. The next morning (Sunday), Josh Swabowicz came to the house and thoroughly examined our air conditioning system and fixed the issue. He did a fantastic job! With the extreme heat, we really appreciated the fast turnaround and the excellent job Josh did. Since we had a service contact, we paid a minimal amount for the weekend emergency service - I highly recommend the service contact to anyone who is installing/or has a central air conditioner.
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My wife and I returned home from vacation to find our hot water heater had stopped working so I called Joyce to replace it. Dan T and Tyler came to do the job. They were friendly and professional. They answered any questions I had and left my basement as clean as it was before they arrived.
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After a 31-year military career, this is our 19th residence around the country. On the hottest day of the year our central air conditioner stopped working. After calling Michelle at Joyce's, within 3 hours Josh arrived and quickly fixed the problem. His professionalism, efficiency, and knowledge put him in the Hall of Fame of repair men we've experienced. Best of all, he's a really caring human being who just wants the best for the customer and follows up to make sure it's done right. You're fortunate to have him on the Joyce team.
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Tony D. serviced our A/C and noted the Pure-Air filters should be replaced due to recent construction. Always professional and respectful; answered questions I had and notified office to order filters our unit required. Tony D. returned today to install filters that were on order. Thank you for your service.
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Big shout out to Joyce Cooling & Heating for their installation a year ago of a major AC system an mini split system. One year later, they made servicing the systems a painless process to book and were extremely timely in getting it done. Bigger shout out to Jake St. Jean who came today to do the servicing. Jake was polite and professional. He took the time to explain exactly what and why he was doing things and he seemed extremely conscientious in performing his work. He was quite personable and his work was neat to the point you'd never even had known he'd been here. I'd be happy if Jake did every maintenance call I ever make.
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I recently had a major HVAC project done at my home by Joyce Cooling and Heating and I have rarely been this enthusiastic about the service I received. Tim and Craig did an outstanding professional job. The new systems work great and importantly, every day when they left, you would never have known there was major construction work going on in my home. They both worked extremely hard under trying conditions and finished the project when they said they would and with virtually no clean up on our end to finish. Aside from regretting not having done this years ago, I had a great experience from the beginning scoping and estimating the job right through to installation. I would not hesitate to use Joyce again for any cooling or heating projects I have.
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Tony DiPietro was at my home to locate a water leak that was flooding my basement. Tony from Joyce Heating and Cooling was there within hours of my call. Tony located the leak, reviewed the entire system to troubleshoot the issue, suggested solutions to fixing the problem and executed on the same within an hour upon arrival. Tony is extremely professional, courteous, and efficient. I highly recommend to all the services of Joyce Heating & Cooling. Five stars to Tony DiPietro.
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