We have been using Joyce Cooling & Heating to service our furnace and central air equipment, upon the recommendation of both our home inspector & realtor. We have been extremely pleased with their service. Everyone, from the office staff to the technicians, have been polite, helpful, and very professional. The technician who came out yesterday, Tony, checked our furnace out completely, did the annual maintenance, and changed the air filter. The visit was covered under our service contract, so we had no additional charges. Tony asked us if we had any questions about our furnace; we discussed how long the unit should last, and he told us what we should expect in terms of age, efficiency, and cost. He did not try to sell us a new furnace on the spot, but suggested we might want to start saving for replacing it a few years from now. We appreciated his honesty and that he was not pressuring us into making an immediate big purchase. We will definitely continue to do business with Joy
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Tyler was excellent. We never had a forced hot air furnace before and he was kind enough to explain how it worked along with the Rinnai water heater. He was very professional and knowledgeable. Very good service would highly recommend him and Joyce cooling and Heating. Thank you, James and Marianne Luedtke
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Shout out to Tony D. who performed out annual HVAC system check yesterday. Tony was professional, showed up on time, thorough, took the time to explain the work being done and cleaned up nicely when the job was completed. Tony is typical of the service folks at Joyce. Highly recommend Tony and Joyce Cooling and Heating!
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Thanks to Tony D for another wonderful service experience. Tony performed yearly service on our system. As always, he was friendly, on time and meticulous. He took time to check our contract and make sure we were set for the future as well. Always a great interaction with the Joyce Team whether in person or when calling the office. Thank you!
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Our first experience with Joyce Cooling & Heating was for routine maintenance on our oil furnace. The service technicians were prompt, thorough, and informative. And when a part failed during our service call, they replaced it at no charge. Some companies would have tried to take advantage of the customer. However Joyce put the customer first. When we realized our heating system was failing we again called Joyce Cooling & Heating for a quote. We compared theirs to a few local companies, but again found their price to be most reasonable, while offering high quality equipment and warranty. The sales representative listened to our requests, identified our needs, and was straight forward about our options. Not trying to to upsell the customer. While offering high quality, state of the art technology. When it came time for our install, Jim and his crew were great! They were prompt, polite, respectful of our home, and thorough. They answered all our questions, and made sure the system was fully suited to our needs. They were mindful of all the details, to ensure the system met all our needs and we were fully satisfied with our install. This job was a fairly extensive, requiring transitioning from oil to propane, reworking and adding ducts, and installing a whole new system and several thermostats. Everything was done as expected, on time, and with no additional charges. We are very happy with the system, the install and the excellent customer service. We highly recommend Joyce Cooling & Heating!
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Highly recommend Joyce Cooling & Heating. We had Tyler as our field service rep. He was very knowledgable and helped prep our furnace for the winter. Tyler gave me updates on what he was seeing and gave me recommendations on how to improve the life of our system. Tyler was great and hope to have him as our rep in the future. Thanks again, Tyler!
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Tony from Joyce installed our Mitsubishi units last fall and came back this month to check on them. He is professional, experienced and very knowledgeable with everything regarding these units, our AC & heating needs. We were extremely pleased with his work and would highly recommend him to anyone.
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