Nick called before he arrived. Positive, upbeat service dude. Explained what he would be doing, checking furnace status & inspection and helped figure out the issue (the service call) with the furnace fan running when A/C was programmed ‘off’. It was the thermostat programming!! On 3rd Tab drop down for fan, it was on Circuit, when it needed to be on Auto!!! There should be an “off” instead of “auto”!
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Dan T. arrived on time and with a smile. He and his assistant got right to work and really seemed to know exactly what to do. They were both friendly and knowledgeable and hard workers. They did a great job and the basement area was spotless when they left. Will definitely use Joyce Cooling & Heating again.
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Joyce Heating and Cooling replaced my hot water heater and heating/cooling systems. Calvin C. led the team that installed the heating/cooling systems. He and his team were pleasant, courteous, informative, and did an excellent job keeping their work area clean. They also worked quickly and efficiently, finishing what had been expected to be a job requiring 2 full days in only a day and a half. I commend them for their fine service.
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Alan came and was very punctual, answered all the questions regarding our heating. Air conditioning g and gas boiler system which I was not familiar with. Help us to understand the how to improve our system along with what is needed for increasing the flow of air and heat due to an older home and it’s construction .
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Allan was very knowledgeable, professional and enjoys his career at Joyce!!! He diagnosed our AC unit and found the issue, fixed it and system working well!!! Yes, the repair prices have gone up significantly compared to 3 yrs ago, but it’s worth it !!! Great job Allan, n Joyce Heating n AC should be proud ur commitment to the company. I also “thanked Allan for working” especially when everyone is looking for help.
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Musty smell coming from HVAC ducts. Ductwork is 30 years old, made of ductboard, not metal. Josh tested the system, found it working properly, and explained that it's probably dust in the ducts, and this isn't something Joyce can do, I should contact a duct cleaning service. Since the A/C unit itself was added only this spring, he didn't charge for this call. I've been using Joyce for more than a decade, and every installation or service call has been like this: quick response, work thoroughly and correctly done, no mess left for me to clean up, prices always fair.
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I highly recommend Joyce Cooling & Heating for all your heating & cooling needs. They installed my heating & cooling systems a few years back. If there is a problem they respond immediately. Just had James B service a problem with our air conditioner. James was very professional. He was thorough and explained what he was doing. All technicians will answer all your questions and concerns. They do not rush thru the service call. If you have the servicing plan they are on top of advance annual scheduling to service your equipment. They may be growing in size but when you call for service your call is answered usually within a couple of rings and are very pleasant to deal with.
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John called, came, listened to my explanation of what happened, got right to work. Checked everything, found the problem and explained as he went along. He was professional, knowledgeable, courteous, friendly and concerned. It is obvious he knows his trade and enjoys working for the company. He is an excellent representative for the company. Thank you John
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This was the first time I used Joyce's services. I was so pleased that I became a new account for them. I will be using them for my heating, plumbing and AC needs. James was terrific at explaining what was wrong with my AC unit's ( I have two that just happened to fail me at basically the same time ) and he did a great job, with minimal expense, to get them going again. He also explained that the units were getting old and I will probably need to replace them the next time they fail. This was wonderful because when they do go, I will be prepared financially to replace them. He was on time, professional and didn't waste any time.
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