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By Paul P. on 08/08/19
First let me say, the technician and the install crew were super professional and polite. I have no issues with the employees who performed the work. However, I do take issue with the way I was charged. Initially the technician came out and said the unit was low on...
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First let me say, the technician and the install crew were super professional and polite. I have no issues with the employees who performed the work. However, I do take issue with the way I was charged. Initially the technician came out and said the unit was low on Freon. This unit is a fairly new unit that was installed by John Moore. The technician said it is possible the initial install team did not put enough refrigerant in. I was charged approximately $500.00 for something that should have possibly been done the right time. The refrigerant did not fix the issue and the same technician came back out. Now I am told my condenser coil is bad and needs replaced. I am guessing this was what was probably wrong to begin with. Two days later the install team arrives and has apparently fixed the issue. I had to pay for refrigerant again that should of probably not been put in to begin with. So another 2300.00 and my unit is fixed. I forgot to mention this unit is under warranty and John Moore is the only company that has touched it. The employees have been great but the customer service of John Moore is lacking in my opinion.
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By Yvette W. on 08/08/19
John Moore will forever be the place I call when I have problems. Gerardo Garcia was our tech and he was very professional. The best part is that our error was something that was easily fixed on our end and he was upfront about it and didn't try to nickel and dim...
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John Moore will forever be the place I call when I have problems. Gerardo Garcia was our tech and he was very professional. The best part is that our error was something that was easily fixed on our end and he was upfront about it and didn't try to nickel and dime us. This is a company I can truly trust for great service!
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By Young, R. on 08/08/19
Recent hvac repair service was performed very quickly and i was back up and running Technicians were efficient and explained issues in a professional manner Thanks JohnMoore for your support

By Sammie M. on 08/07/19
Verygood

By Butler, G. on 08/07/19
Eric and LaRon were very professional, knowledgeable of the task needed, and very friendly technicians. They worked very hard and did an awesome job taking care of our needs. In addition, they did a great job keeping us informed of what was needed to correct the ...
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Eric and LaRon were very professional, knowledgeable of the task needed, and very friendly technicians. They worked very hard and did an awesome job taking care of our needs. In addition, they did a great job keeping us informed of what was needed to correct the problem. John Moore, thank you for the execellent team of employees working for you!
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By Sandra M. on 08/07/19
My air conditioning unit was leaking in between the bathroom and master bedroom walls. The carpet & padding in the bedroom was soaked. I called John Moore, and they came out right away. All the service men have been courteous, professional & informative, especially...
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My air conditioning unit was leaking in between the bathroom and master bedroom walls. The carpet & padding in the bedroom was soaked. I called John Moore, and they came out right away. All the service men have been courteous, professional & informative, especially Willie G.. They have explained every step of the cleanup and repair process. This was the first major problem that I had to deal with as a homeowner, but John Moore and my insurance company, Amica, have been fantastic at every step.
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By Alexses F. on 08/07/19
While the repair was costly, I know plumbing always is and having been without water for almost 2 days, I appreciated the convenience of John Moore and was willing to pay to get it done quickly and correctly. Russell was on-time, friendly and helpful. He did not pr...
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While the repair was costly, I know plumbing always is and having been without water for almost 2 days, I appreciated the convenience of John Moore and was willing to pay to get it done quickly and correctly. Russell was on-time, friendly and helpful. He did not pressure me and completed the job in a timely manner.
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By Smith-Ford, S. on 08/07/19
I called John Moore on Wednesday and they had someone out within hours! Abel was efficient, polite and very professional! Great customer service! Will always use them

By Palmer, B. on 08/07/19
No Comment

By Hartman, L. on 08/07/19
I chose John Moore because the stand behind their work very pleased with their work very hard working people that work for John Moore

By Andrew A. on 08/07/19
No Comment

By Wanda M. on 08/06/19
Excellent service, timely arrival, knowledgeable service people.

By Leedy, H. on 08/06/19
John Moore's team member Charles was awesome. So helpful, described the issue and gave the possible solutions. He was also patient and knowledgeable in response to my questions.

By Chris J. on 08/06/19
HVAC review If I could rate John Moore a 0 star I would. This company cannot be trusted and does not look out for their potential customers. I had an issue with my HVAC system, specifically the fan in my furnace stopped functioning, and I called out John Moore on ...
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HVAC review If I could rate John Moore a 0 star I would. This company cannot be trusted and does not look out for their potential customers. I had an issue with my HVAC system, specifically the fan in my furnace stopped functioning, and I called out John Moore on a Sunday. Their appointment setup process and interface is the only thing that I can compliment. The tech arrived and from the start focused on how much he could sell to me rather than fixing my immediate problem. He went to the attic and investigated the issue and came down and indicated the fan was not functioning (I already knew this) and would not offer any specifics. He immediately indicated that this would be a significant cost and started measuring the opening of my attic access. He then wanted to check my outdoor unit and said it was "old" and should be replaced. I had zero issues with this piece of equipment. The tech then went to his truck to prepare the quote. Upon his return he said the entire fan assembly needed replacement, as well as a few other items, totaling $5k. He then presented other "options" and quoted a full furnace replacement at $6k (which is why he was measuring the attic access!) and an entire system replacement at $17k. My house is 1100 sqft so these quotes are ridiculous. This company tries to prey on customers who are desperate and approach each engagement trying to determine how to sell a new system to each potential customer. The tech offered very little explanation when I asked questions about the reason the quote included a full replacement or how the cost of an entirely new system is so similar in cost. I knew right away when the quote was presented that I needed to get another opinion. I called out a local tech when they were available the next day and they thoroughly investigated the problem, troubleshot the issue, and determined that there was only a faulty capacitor in the fan. The total cost of the repair was $135. The fix took 5 mins and my system was back up and running without issue. John Moore wanted over $5k to fix my issue. DO NOT TRUST this company! Stick with your local HVAC companies and keep money local!
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By Wanda Wade P. on 08/05/19
no comment

By Wanda Wade P. on 08/05/19
no comment

By Johnson, W. on 08/05/19
Jason was great! Very efficient and informative. Respectful and would recommend him to anyone.

By Angela T. on 08/05/19
no comment

By Snaith, E. on 08/05/19
Technician was very polite and professional. Gerord was able to quickly pinpoint and fix the electrical problem. Thanks

By Snaith, E. on 08/05/19
echnician was very polite and professional. Gerord was able to quickly pinpoint and fix the electrical problem. Thanks
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Select any employee to see all their reviews.

Derick M
Rating:
(82 total reviews)
Darrell K
Rating:
(82 total reviews)
Roman G
Rating:
(82 total reviews)
Joshua D
Rating:
(79 total reviews)
Henry T
Rating:
(78 total reviews)
Troy W
Rating:
(78 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period John Moore Services has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at John Moore Services. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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Kristopher L has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
35 total reviews
Hi, my name is Kristopher Lee. I’ve worked for John Moore since 2015 and I can honestly say that the level of integrity from the management on down is top-notch. We really do care here at John Moore. I’m here to offer honest, reliable service backed by a company that really does care.
By Tambi P. on 07/22/17
Kristopher Lee A/C & Heating Specialist with Jon Moore serviced my A/C today. He was punctual, explained things and provided me with a 5 star service. He was superb in all respects and I will gladly recommend him to my family and friends.

By Douglas C. on 07/12/17
Kris was very professional and fixed my issue quickly and also gave me additional information about my nest thermostat. I would reccomend him to others and and request him back to me if I needed additional service in the future.

By Douglas C. on 07/11/17
Very positive

By Brian J. on 06/04/17
Tech was very proffessional, knowledgeable and responsive. John Moore experience was very positive.

By anna G. on 05/21/17
I want to thank John Moore for sending Kristopher Lee out to fix my Air Condition problem at my house. He came out on a Sunday and it meant so much to me and my Husband to have it done. He was very professional and knew is job very well. John More should be happy t...
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I want to thank John Moore for sending Kristopher Lee out to fix my Air Condition problem at my house. He came out on a Sunday and it meant so much to me and my Husband to have it done. He was very professional and knew is job very well. John More should be happy to have him. I want him to come out to my house anytime I need service done. Thank you Mr. Lee.
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By Maria m. on 05/17/17
Good service. Thorough in explaining and recommendig other services.

By Anthony P. on 05/17/17
Kristopher L. Great guy, explained everything and did a great job

By Brian F. on 05/14/17
(no comment)

By Suzanne M. on 05/14/17
He was very helpful, friendly, and patient. Would highly recommend to anyone.

By K G. on 05/12/17
Kristopher was very courteous and helpful when he came to our home. He examined all areas of the house inside and out that was/may be affected by the problem and explained everything to us using language that we could understand. We lease the home, so he was on han...
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Kristopher was very courteous and helpful when he came to our home. He examined all areas of the house inside and out that was/may be affected by the problem and explained everything to us using language that we could understand. We lease the home, so he was on hand to speak to the landlord both on the phone and in person explaining to him what steps needed to be taken to resolve the issue. If I had a choice of technicians to ask for when I call your company for service, I would ask for him.
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By Shelia J. on 05/11/17
He was intelligent, professional and he know his job.

By Michael L. on 05/07/17
Was able to accept my last minute request and promptly troubleshoot an installation for a smart thermostat on a hot May afternoon. Professional service and very informative technician.

By Peter D. on 05/04/17
Almost 4 years ago, John Moore A/C replaced the entire A/C system outside and in the attic of our home. Recently, the overflow water line began discharging a lot of water. I called and Kristopher L. from John Moore showed up on time and quickly identified the pro...
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Almost 4 years ago, John Moore A/C replaced the entire A/C system outside and in the attic of our home. Recently, the overflow water line began discharging a lot of water. I called and Kristopher L. from John Moore showed up on time and quickly identified the problem as a drain line which had settled and was not angled properly. He ensured a proper angle and had the problem resolved in less than an hour. He was polite and very professional. I HIGHLY RECOMMEND John Moore A/C. They stand behind their installations.
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By Beverly B. on 05/01/17
Perfect. Technician listened to my concerns and explained everything to me. He was very knowledgeable and patient with me.

By Beverly B. on 05/01/17
Kristopher was knowledgeable and very patient with me. He explained my options and he listened to my concerns. Very professional sand very kind.
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