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By Lalanne, Wanda or R. on 02/18/19
Casey W. Followed thru with his appt. Time thru phone call and email. Did not to call he was on top of it. He still felt the need to tell me in person cld not check the ac because the temperature has to be at 70 deg and current temp was not. Will have to reschedule...
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Casey W. Followed thru with his appt. Time thru phone call and email. Did not to call he was on top of it. He still felt the need to tell me in person cld not check the ac because the temperature has to be at 70 deg and current temp was not. Will have to reschedule. He was very courteous and professional.
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By Cynthia D. on 02/18/19
Tech was wonderful. Let me know the price and what he was going to do before he got started. Cleaned up his mess and would have taken the trash with him. I will definitely use them again.

By Taylor, T. on 02/18/19
Very friendly and informative personnel. No high pressure to sell service. They state the facts and let you decide. i recommend JM to friends already.

By Schmidt, J. on 02/17/19
Michael **** made a timely service call on a Friday evening to fix why our new washer’s water connection was leaking badly and thus no laundry capability (in particular for the weekend). He kept us advised of his arrival time and then within 30minutes resolved ou...
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Michael **** made a timely service call on a Friday evening to fix why our new washer’s water connection was leaking badly and thus no laundry capability (in particular for the weekend). He kept us advised of his arrival time and then within 30minutes resolved our plumbing problem. Michael was pleasant and professional, good people skills and communicator. We are very pleased to have again had John Moore Services (previous call for an electrician) fix a home problem and on Friday night. Thank you, Michael.
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By Roby, B. on 02/17/19
Hamad did a the great job. He explained everything that needed to be done. 5 stars all the way. He made sure everything he explain he was going to do was done before he left.

By KALYN S. on 02/16/19
Great service installing my nest. Thanks Hamad!

By Funkhouser , S. on 02/16/19
Quick response and very informative through the totally unpleasant process of sewer backing up. Got plumbing usable for us that day with a more permanent fix to be made the following day

By Shaw, J. on 02/16/19
Workers were very efficient and explained in detail what they did after completing the job. Reorganized every thing they displaced while working. They were very respectful of my property. Well done!

By Gwen E. on 02/15/19
Our rep courteous, well informed and covered everything regarding the process. The estimates were on point, as the coordination of workers and city of Houston for inspection

By John L. on 02/15/19
(no comment)

By Neil H. on 02/14/19
Even though they had technical challenges in what started off as a simple installation, the technicians held true to their word in getting me a working AC system for the original price they stated. Very detailed installation and the city inspector commented they ha...
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Even though they had technical challenges in what started off as a simple installation, the technicians held true to their word in getting me a working AC system for the original price they stated. Very detailed installation and the city inspector commented they had gone above and beyond.
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By Trial, J. on 02/14/19
Did great work

By Angela S. on 02/14/19
The technician was polite and respectful. He explained what the problem was and we discuss possible solutions. He as very knowledgeable and experienced. I would recommend John Moore to my friends.

By John A. on 02/14/19
Troubleshooting; We called John Moore to troubleshoot the water heaters on the rental property we are leasing. The technician was thorough, yet quick. He was very professional and gave us a list of options.

By Judith E. on 02/13/19
Sky was professional, courteous and knowledgeable . I had a major A/C, heating job done and sm very satisfied.

By Hector G. on 02/13/19
VERY POOR CUSTOMER SERVICE, LACK OF PROFESSIONALISM AND EXTREMELY OVERPRICE. I can't believe how a company with such a bad customer service is still doing business. Scheduled a regular tune up for air conditioning and heating system that were running perfectly. Af...
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VERY POOR CUSTOMER SERVICE, LACK OF PROFESSIONALISM AND EXTREMELY OVERPRICE. I can't believe how a company with such a bad customer service is still doing business. Scheduled a regular tune up for air conditioning and heating system that were running perfectly. After they visited, the heating system stopped working. They didn't care, didn't gave me any money back and of course didn't fix it. Please never never never make the same mistake I did. Doing business with John Moore costed me a lot of money, time and the good relation I had with my tenants. The technician even told them that my air conditioning was trash :(. What a lack of professionalism. Now they are expecting me to get a new unit. Thanks John Moore for absolutely NOTHING. I will never stop sharing this bad experience with every single person I met. I feel that I need to save people from this company.
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By Hector G. on 02/13/19
Train their team on customer's satisfaction and understand what that really means. This is the worst company I have ever done business with. Lack of knowledge in general and professionalism. I booked them for a normal tune up for my furnace and air conditioner that...
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Train their team on customer's satisfaction and understand what that really means. This is the worst company I have ever done business with. Lack of knowledge in general and professionalism. I booked them for a normal tune up for my furnace and air conditioner that were perfectly working, and after the technician visited my property, the furnace stopped working. I called them around 4:58 pm and they didn't send anybody to fix it. I had a baby and weather was very cold which they didn't care about. They finally went the next day and they told me that in order to fix the unit I had to pay $1399.00 for a unit that was working perfectly???? They mentioned some parts such us relay and element sequencer needs to be replaced. Of course, didn't want to pay for something that was perfectly working and asked for my money back. Guess what!! They didn't gave me anything back and didn't fix my unit. I am still in shock and don't understand how a company like this with such a bad customer service is running. By the way, I fixed the problem with just $150.00. Please NEVER DO BUSINESS with this company and if you do, don't pay them for the parts or air conditioning units. EXTREMELY OVERPRICED AND VERY POOR CUSTOMER SERVICE.
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By Cecil c. on 02/13/19
Javier did a fantastic job and was very efficient. Cleaned up job and very polite and cordial

By Jennifer S. on 02/12/19
Easy to work with explained, and took the time to discuss the the work that was needed and why. Will definitely continue to use them on future projects.

By McCullough, T. on 02/11/19
I have used John Moore on several occasions, including replacing my A/C and furnace, and have been pleased with the work. The work has always been done on time and within the estimate, and all of the employees have been prompt, courteous and efficient, from schedu...
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I have used John Moore on several occasions, including replacing my A/C and furnace, and have been pleased with the work. The work has always been done on time and within the estimate, and all of the employees have been prompt, courteous and efficient, from scheduling to estimate to work to cleanup. I recommend them and would use them again.
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CALL TO SCHEDULE
713-730-2525

Select any employee to see all their reviews.

Russell H
Rating:
193 total reviews!
Christian L
Rating:
115 total reviews!
Kyle J
Customer Service Rep.
Rating:
(1 total review)
DTest
Customer Service Rep.
Rating:Just Launched
Hamad D
Rating:
(95 total reviews)
Darrell K
Rating:
(80 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period John Moore Services has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at John Moore Services. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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CALL TO SCHEDULE
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John D has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
28 total reviews
I'm a big outdoorsman. I enjoy golf, fishing hunting, collecting artifacts, and exploring new places. I've never met a stranger. I love working for a company that allows me to help people and make new friends on a daily basis.
By McCullough, T. on 02/11/19
I have used John Moore on several occasions, including replacing my A/C and furnace, and have been pleased with the work. The work has always been done on time and within the estimate, and all of the employees have been prompt, courteous and efficient, from schedu...
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I have used John Moore on several occasions, including replacing my A/C and furnace, and have been pleased with the work. The work has always been done on time and within the estimate, and all of the employees have been prompt, courteous and efficient, from scheduling to estimate to work to cleanup. I recommend them and would use them again.
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By Johs, A. on 01/29/19
The project coordinator, John Daniels, answered all my questions, gave me a quote, and then outlined the work flow that would be used. I had a problem with a continuing leak and John came out the next day to partially turn the water back on so we could use the toil...
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The project coordinator, John Daniels, answered all my questions, gave me a quote, and then outlined the work flow that would be used. I had a problem with a continuing leak and John came out the next day to partially turn the water back on so we could use the toilets until the major work was started on Monday. Kahlil Grier, the lead plumbing service tech, that did the re-piping along with several others in his crew did an excellent job. They arrived promptly, were very knowledgeable, answered all of my questions, and cleaned up their work areas every day before leaving. Kahlil worked with me to allow my three dogs to go from crates to outside while keeping me informed of their work areas and schedules. He made this whole operation minimally intrusive to our home and schedule. Thank you, Kahlil.
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By Laurie D. on 01/25/19
Very professional, came on time, throughly checked all my plumbing and explained very clearly all the issues I have.

By Cobb, R. on 10/19/18
Excellent in all regards.

By Andre L. on 09/28/18
John is the bomb.com

By Dan H. on 09/01/18
John D tried to sell my wife a $4000 replacement water line when all it needed was PVC replacement part. He looked in attic and bathrooms for things to do. We had a different company do the work for $400.

By James J. on 08/09/18
Russell Herd did an outstanding job of installing my toilet. He was very professional. I would use him again.

By Kraft, D. on 08/07/18
John was very polite and on time . He explained everything to me and what would be done.

By Clary, D. on 03/13/18
All three gentlemen were very professional and extremely knowledgeable in their field of expertise. What impressed me the most was that they at no time tried to sell me service I didn't want and they didn't pressure me to go with the more expensive bid. They were a...
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All three gentlemen were very professional and extremely knowledgeable in their field of expertise. What impressed me the most was that they at no time tried to sell me service I didn't want and they didn't pressure me to go with the more expensive bid. They were also more than willing to go into detail and answer all my questions.
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By Dustin D. on 02/13/18
The price quotes for the repipe was double what other quotes were.

By Stephen R. on 02/13/18
I have a very good experience with John Moore Plumbing. The tech was knowledgable, polite, and helpful. My only complaint is that John Moore seems overly expensive.

By Parker, C. on 01/22/18
Didn't have basic outdoor plumbing supplies ...Had to go buy them to fix broken pipe from freeze. $299.00 was ridiculous for such minor job. He was critical of previous plumbing jobs.This ONLY makes the home owner feel incompetent. He told me I needed to make ano...
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Didn't have basic outdoor plumbing supplies ...Had to go buy them to fix broken pipe from freeze. $299.00 was ridiculous for such minor job. He was critical of previous plumbing jobs.This ONLY makes the home owner feel incompetent. He told me I needed to make another repair to secure a pipe next to house...said I wasn't interested ...his response "I guess you will just wait until it blows up" meaning it would crack. Offered to work up a spec to change old galvanized pipe from street to house. Looked at a drain situation which I didn't ask for. He came off as looking for more jobs. Didn't come prepared to diagnose low water pressure in shower ...this has been an ongoing problem not related to the freeze ...just looked at faucet & said "you have mineral build up ". VERY disappointed in John Moore . Was so impressed with work on air conditioner & planned to use you for all my needs.
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By Bernard K. on 01/17/18
John Daniels was the best!! He was professional, responded quickly and explained everything clearly. Solved a big problem when no other plumber in town would come over. Highly recommend him!!!

By mary s. on 01/17/18
Very Positive Experience with my Service Tech, John Daniels, very professional, understanding, patient in assisting me in the understanding of problem I was facing & discussed the most cost effectiveness on how to fix my plumbing problem, he had the water back on i...
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Very Positive Experience with my Service Tech, John Daniels, very professional, understanding, patient in assisting me in the understanding of problem I was facing & discussed the most cost effectiveness on how to fix my plumbing problem, he had the water back on in my house in a matter of minutes,
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By Hill, E. on 01/15/18
He was very respect full, after like 5 to 10 minutes he knew exactly where the leak was he recommended all options and he got an a phone call his crew try to set up everything that he could done for today to get it down you don’t get better service in that so I...
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He was very respect full, after like 5 to 10 minutes he knew exactly where the leak was he recommended all options and he got an a phone call his crew try to set up everything that he could done for today to get it down you don’t get better service in that so I’m very thankful for the company and all John’s help
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By Lewis, S. on 11/10/17
I would like to thank Mr. John for his honesty and concern in pointing out to me, the exact needs I had to bring my residence up to date. Mr. John is a very professional representative for John Moore, he's not misleading to the consumer, he cares and respect their ...
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I would like to thank Mr. John for his honesty and concern in pointing out to me, the exact needs I had to bring my residence up to date. Mr. John is a very professional representative for John Moore, he's not misleading to the consumer, he cares and respect their needs and concerns. Thank you sir for all that you do for the welfare of the consumers. I would gladly refer John Moore Company to others.
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By Mohammed H. on 11/10/17
(no comment)

By Barbara F. on 09/23/17
I was looking for Dave Smith and Brandon Jones in here and I do not see their names. They both worked very hard and I was impressed by their team work.It was efficient until Brandon had an emergency and left Dave to do a two man job alone for the rest of the 2nd d...
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I was looking for Dave Smith and Brandon Jones in here and I do not see their names. They both worked very hard and I was impressed by their team work.It was efficient until Brandon had an emergency and left Dave to do a two man job alone for the rest of the 2nd day. Dave was really committed to getting the the bathroom up and running for me each night before they left. I was pleased with their kindness in answering questions that I had while they were doing the work. I would call them again though I hope I don't need to.
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By Barbara F. on 09/23/17
was pleased with his honesty with the repipe work I needed done. And was able to give me a final quote and not just an estimate .

By Robert W. on 08/14/17
John was professional, courteous and helpful in answering our questions about the plumbing issues we have. I highly recommend him and the company he represents, John Moore.
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