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By A P. on 10/01/19
Prompt service. Plumbing team headed by Dave put in two long hot days to handle a complicated piping job in the attic. Thank you.

By Justine C. on 09/10/19
Andrew was a great representative for JM. He answered all my questions and gave me professional advice and bids for what he could at the time of the visit. I am in the process of evaluating several different parts of a remodel project and he was able to assist me i...
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Andrew was a great representative for JM. He answered all my questions and gave me professional advice and bids for what he could at the time of the visit. I am in the process of evaluating several different parts of a remodel project and he was able to assist me in all of the areas I need professional help with. A great Benefit of dealing with JM. I am however a bit disappointed with his lack of follow up on several items I was inquiring about. I will follow through myself again as I know technicians days are full and follow up may be a bit of a challenge and we all are human and can forget. Since it is not a rush but a fact finding project for me at this point, I am not concerned as he seemed to have excellent knowledge in many areas of work.
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By Roma F. on 09/03/19
Clearly understanding of the problem we are having and the solution. Friendly and polite.

By Joycelyn B. on 08/29/19
He did a very good job

By Robert L. on 08/23/19
Andrew was on time and professional. Got a quick estimate today. Marco and Will were quick and efficient, we are very happy with their work. Sidney G. Went above and beyond in taking care of us. When Centerpoint finally showed up to cut the power, Sidney was able...
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Andrew was on time and professional. Got a quick estimate today. Marco and Will were quick and efficient, we are very happy with their work. Sidney G. Went above and beyond in taking care of us. When Centerpoint finally showed up to cut the power, Sidney was able to quickly change out the main disconnect and get us back to full power. Professional and courteous we received A service
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By Ellis, L. on 08/21/19
John R was very attentive to questions and thorough in cleaning our outside unit.

By Gloria H. on 08/21/19
Outstanding job was done by Sky,Gelardo, and Javier. They installed a complete new system for our home and it was done quite efficiently. Our heartfelt appreciation goes out to them. We are seniors and heat is not our friend! Thank you, thank you!

By Tim B. on 08/20/19
We had a Friday night cooling issue. Went online, requested appt. Got a call after 9pm by JM to confirm appt. Saturday mid-morning Leo showed up, very nice and professional. He diagnosed the issue and had AC blowing by 11am. The service and outcome exceeded my exp...
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We had a Friday night cooling issue. Went online, requested appt. Got a call after 9pm by JM to confirm appt. Saturday mid-morning Leo showed up, very nice and professional. He diagnosed the issue and had AC blowing by 11am. The service and outcome exceeded my expectations. JM was great. Plan to have them do an annual review of my ACs!
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By Trudy B. on 08/15/19
Henry was punctual, kind to my dog & quick to assess the problem with our A/C and provide different options and availability.

By Peyton, B. on 08/14/19
Very helpful and easy to work with

By Jacques L. on 08/13/19
Rey answers all my questions about repiping. Great customer service. Thanks

By Quentaria M. on 08/13/19
Excellent customer service

By Turner, P. on 08/12/19
Communications with Customer to be a explain what’s going on could be improved— other wise they did I a good job

By Joe M. on 08/12/19
excellent service and many options available for the work

By Robert W. on 08/12/19
My technician Leo was thorough and refreshingly honest in his assessment of my hvac system. He found athe solution to my condenser problem and only cost 5% of what two other heavily marketed HVAC companies in Houston were trying ell me. I appreciated his honesty an...
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My technician Leo was thorough and refreshingly honest in his assessment of my hvac system. He found athe solution to my condenser problem and only cost 5% of what two other heavily marketed HVAC companies in Houston were trying ell me. I appreciated his honesty and will continue to recoto smmend JMS to my friends and family. Well done Leo and John Moore Services.
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By Banker, B. on 08/12/19
Don was a true professional. I can tell he takes pride in the work that he does.

By Richardson, T. on 08/11/19
No comment

By Mohr, M. on 08/11/19
Victor listened to my needs and was willing to attempt total satisfaction. Due to previous scheduling conflicts for the installation group, the work could not be completed on Saturday. However, part of the overall job was a toilet valve replacement and he took c...
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Victor listened to my needs and was willing to attempt total satisfaction. Due to previous scheduling conflicts for the installation group, the work could not be completed on Saturday. However, part of the overall job was a toilet valve replacement and he took care of that personally on Friday. The bulk of the job is scheduled to be completed on Monday.
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By Kellie B. on 08/11/19
No comment

By ahmed, T. on 08/10/19
No comment
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Select any employee to see all their reviews.

Russell H
Rating:
222 total reviews!
Christian L
Rating:
121 total reviews!
Keenan B
Customer Service Rep.
Rating:Just Launched
Megan H
Customer Service Rep.
Rating:Just Launched
Hamad D
Rating:
(113 total reviews)
Robert W
Rating:
(93 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period John Moore Services has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at John Moore Services. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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John D has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
34 total reviews
I'm a big outdoorsman. I enjoy golf, fishing hunting, collecting artifacts, and exploring new places. I've never met a stranger. I love working for a company that allows me to help people and make new friends on a daily basis.
By Joe M. on 08/12/19
excellent service and many options available for the work

By Kevin P. on 07/22/19
on time and very informative. ready to help at any time. scanned for moisture caused from leak

By Nicole M. on 07/11/19
Very knowledgeable, very dependable and so happy that we called them.

By Woodall, R. on 06/24/19
5 stars very nice and knew what he was talking about.

By Catherine O. on 05/06/19
John was very professional and answered all my questions. He made me feel comfortable despite the horrible situation I was in ( need for new water heater)

By Lebeau, M. on 03/01/19
John was very patient and explained everything.

By McCullough, T. on 02/11/19
I have used John Moore on several occasions, including replacing my A/C and furnace, and have been pleased with the work. The work has always been done on time and within the estimate, and all of the employees have been prompt, courteous and efficient, from schedu...
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I have used John Moore on several occasions, including replacing my A/C and furnace, and have been pleased with the work. The work has always been done on time and within the estimate, and all of the employees have been prompt, courteous and efficient, from scheduling to estimate to work to cleanup. I recommend them and would use them again.
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By Johs, A. on 01/29/19
The project coordinator, John Daniels, answered all my questions, gave me a quote, and then outlined the work flow that would be used. I had a problem with a continuing leak and John came out the next day to partially turn the water back on so we could use the toil...
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The project coordinator, John Daniels, answered all my questions, gave me a quote, and then outlined the work flow that would be used. I had a problem with a continuing leak and John came out the next day to partially turn the water back on so we could use the toilets until the major work was started on Monday. Kahlil Grier, the lead plumbing service tech, that did the re-piping along with several others in his crew did an excellent job. They arrived promptly, were very knowledgeable, answered all of my questions, and cleaned up their work areas every day before leaving. Kahlil worked with me to allow my three dogs to go from crates to outside while keeping me informed of their work areas and schedules. He made this whole operation minimally intrusive to our home and schedule. Thank you, Kahlil.
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By Laurie D. on 01/25/19
Very professional, came on time, throughly checked all my plumbing and explained very clearly all the issues I have.

By Cobb, R. on 10/19/18
Excellent in all regards.

By Andre L. on 09/28/18
John is the bomb.com

By Dan H. on 09/01/18
John D tried to sell my wife a $4000 replacement water line when all it needed was PVC replacement part. He looked in attic and bathrooms for things to do. We had a different company do the work for $400.

By James J. on 08/09/18
Russell Herd did an outstanding job of installing my toilet. He was very professional. I would use him again.

By Kraft, D. on 08/07/18
John was very polite and on time . He explained everything to me and what would be done.

By Clary, D. on 03/13/18
All three gentlemen were very professional and extremely knowledgeable in their field of expertise. What impressed me the most was that they at no time tried to sell me service I didn't want and they didn't pressure me to go with the more expensive bid. They were a...
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All three gentlemen were very professional and extremely knowledgeable in their field of expertise. What impressed me the most was that they at no time tried to sell me service I didn't want and they didn't pressure me to go with the more expensive bid. They were also more than willing to go into detail and answer all my questions.
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By Dustin D. on 02/13/18
The price quotes for the repipe was double what other quotes were.

By Stephen R. on 02/13/18
I have a very good experience with John Moore Plumbing. The tech was knowledgable, polite, and helpful. My only complaint is that John Moore seems overly expensive.

By Parker, C. on 01/22/18
Didn't have basic outdoor plumbing supplies ...Had to go buy them to fix broken pipe from freeze. $299.00 was ridiculous for such minor job. He was critical of previous plumbing jobs.This ONLY makes the home owner feel incompetent. He told me I needed to make ano...
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Didn't have basic outdoor plumbing supplies ...Had to go buy them to fix broken pipe from freeze. $299.00 was ridiculous for such minor job. He was critical of previous plumbing jobs.This ONLY makes the home owner feel incompetent. He told me I needed to make another repair to secure a pipe next to house...said I wasn't interested ...his response "I guess you will just wait until it blows up" meaning it would crack. Offered to work up a spec to change old galvanized pipe from street to house. Looked at a drain situation which I didn't ask for. He came off as looking for more jobs. Didn't come prepared to diagnose low water pressure in shower ...this has been an ongoing problem not related to the freeze ...just looked at faucet & said "you have mineral build up ". VERY disappointed in John Moore . Was so impressed with work on air conditioner & planned to use you for all my needs.
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By Bernard K. on 01/17/18
John Daniels was the best!! He was professional, responded quickly and explained everything clearly. Solved a big problem when no other plumber in town would come over. Highly recommend him!!!

By mary s. on 01/17/18
Very Positive Experience with my Service Tech, John Daniels, very professional, understanding, patient in assisting me in the understanding of problem I was facing & discussed the most cost effectiveness on how to fix my plumbing problem, he had the water back on i...
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Very Positive Experience with my Service Tech, John Daniels, very professional, understanding, patient in assisting me in the understanding of problem I was facing & discussed the most cost effectiveness on how to fix my plumbing problem, he had the water back on in my house in a matter of minutes,
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