CALL TO SCHEDULE
713-730-2525
By A P. on 10/01/19
Prompt service. Plumbing team headed by Dave put in two long hot days to handle a complicated piping job in the attic. Thank you.

By Justine C. on 09/10/19
Andrew was a great representative for JM. He answered all my questions and gave me professional advice and bids for what he could at the time of the visit. I am in the process of evaluating several different parts of a remodel project and he was able to assist me i...
(View More)
Andrew was a great representative for JM. He answered all my questions and gave me professional advice and bids for what he could at the time of the visit. I am in the process of evaluating several different parts of a remodel project and he was able to assist me in all of the areas I need professional help with. A great Benefit of dealing with JM. I am however a bit disappointed with his lack of follow up on several items I was inquiring about. I will follow through myself again as I know technicians days are full and follow up may be a bit of a challenge and we all are human and can forget. Since it is not a rush but a fact finding project for me at this point, I am not concerned as he seemed to have excellent knowledge in many areas of work.
(View Less)

By Roma F. on 09/03/19
Clearly understanding of the problem we are having and the solution. Friendly and polite.

By Joycelyn B. on 08/29/19
He did a very good job

By Robert L. on 08/23/19
Andrew was on time and professional. Got a quick estimate today. Marco and Will were quick and efficient, we are very happy with their work. Sidney G. Went above and beyond in taking care of us. When Centerpoint finally showed up to cut the power, Sidney was able...
(View More)
Andrew was on time and professional. Got a quick estimate today. Marco and Will were quick and efficient, we are very happy with their work. Sidney G. Went above and beyond in taking care of us. When Centerpoint finally showed up to cut the power, Sidney was able to quickly change out the main disconnect and get us back to full power. Professional and courteous we received A service
(View Less)

By Ellis, L. on 08/21/19
John R was very attentive to questions and thorough in cleaning our outside unit.

By Gloria H. on 08/21/19
Outstanding job was done by Sky,Gelardo, and Javier. They installed a complete new system for our home and it was done quite efficiently. Our heartfelt appreciation goes out to them. We are seniors and heat is not our friend! Thank you, thank you!

By Tim B. on 08/20/19
We had a Friday night cooling issue. Went online, requested appt. Got a call after 9pm by JM to confirm appt. Saturday mid-morning Leo showed up, very nice and professional. He diagnosed the issue and had AC blowing by 11am. The service and outcome exceeded my exp...
(View More)
We had a Friday night cooling issue. Went online, requested appt. Got a call after 9pm by JM to confirm appt. Saturday mid-morning Leo showed up, very nice and professional. He diagnosed the issue and had AC blowing by 11am. The service and outcome exceeded my expectations. JM was great. Plan to have them do an annual review of my ACs!
(View Less)

By Trudy B. on 08/15/19
Henry was punctual, kind to my dog & quick to assess the problem with our A/C and provide different options and availability.

By Peyton, B. on 08/14/19
Very helpful and easy to work with

By Jacques L. on 08/13/19
Rey answers all my questions about repiping. Great customer service. Thanks

By Quentaria M. on 08/13/19
Excellent customer service

By Turner, P. on 08/12/19
Communications with Customer to be a explain what’s going on could be improved— other wise they did I a good job

By Joe M. on 08/12/19
excellent service and many options available for the work

By Robert W. on 08/12/19
My technician Leo was thorough and refreshingly honest in his assessment of my hvac system. He found athe solution to my condenser problem and only cost 5% of what two other heavily marketed HVAC companies in Houston were trying ell me. I appreciated his honesty an...
(View More)
My technician Leo was thorough and refreshingly honest in his assessment of my hvac system. He found athe solution to my condenser problem and only cost 5% of what two other heavily marketed HVAC companies in Houston were trying ell me. I appreciated his honesty and will continue to recoto smmend JMS to my friends and family. Well done Leo and John Moore Services.
(View Less)

By Banker, B. on 08/12/19
Don was a true professional. I can tell he takes pride in the work that he does.

By Richardson, T. on 08/11/19
No comment

By Mohr, M. on 08/11/19
Victor listened to my needs and was willing to attempt total satisfaction. Due to previous scheduling conflicts for the installation group, the work could not be completed on Saturday. However, part of the overall job was a toilet valve replacement and he took c...
(View More)
Victor listened to my needs and was willing to attempt total satisfaction. Due to previous scheduling conflicts for the installation group, the work could not be completed on Saturday. However, part of the overall job was a toilet valve replacement and he took care of that personally on Friday. The bulk of the job is scheduled to be completed on Monday.
(View Less)

By Kellie B. on 08/11/19
No comment

By ahmed, T. on 08/10/19
No comment
No affiliation exists between ReviewBuzz and any of the review site organizations or systems listed on this page.
CALL TO SCHEDULE
713-730-2525

Select any employee to see all their reviews.

Russell H
Rating:
222 total reviews!
Christian L
Rating:
121 total reviews!
Keenan B
Customer Service Rep.
Rating:Just Launched
Megan H
Customer Service Rep.
Rating:Just Launched
Hamad D
Rating:
(113 total reviews)
Robert W
Rating:
(93 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period John Moore Services has been using the ReviewBuzz system and may not directly match the data found on each public review site.

1. Choose a Service Pro

RATE service by rolling over the stars:

Post Review
Why is this needed?
CALL TO SCHEDULE
713-730-2525

Customer service is always a top priority at John Moore Services. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

See Our BBB Rating
No affiliation exists between ReviewBuzz and any of the review site organizations or systems listed on this page.
CALL TO SCHEDULE
713-730-2525
Jaime C has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
50 total reviews
I enjoy working for John Moore mostly because is a family-oriented company. We will go above and beyond to keep our customers happy and calling us back as their trusted service company. When I'm not working, I like to go fishing, biking, play soccer and baseball, and spend time with my family.
By Sinclair, F. on 08/03/19
Jaime was very friendly and helpful answering any and all questions asked. I would highly recommend him.

By Gwendlyn J. on 08/03/19
no comment

By John R. on 07/20/19
I called John Moore hoping to get an honest quote on getting my A/C back up and running. Dude tried to put me in the hole 12 thousand dollars. Started telling me that the unit and a number of other things needed to be replaced. I knew better! I call a friend of min...
(View More)
I called John Moore hoping to get an honest quote on getting my A/C back up and running. Dude tried to put me in the hole 12 thousand dollars. Started telling me that the unit and a number of other things needed to be replaced. I knew better! I call a friend of mine whose brother repairs A/C for a living and he said why u call "John Whore" lol. And he got my A/C back running for 165 bucks. Smh!
(View Less)

By Mark M. on 07/16/19
The technician seemed to be knowledgeable. But since I am not an AC technician I can't be sure. He checked for any ground faults and said he didn't find one. Since my system had a hard start assist on it he replaced that. But when activated the breaker still trippe...
(View More)
The technician seemed to be knowledgeable. But since I am not an AC technician I can't be sure. He checked for any ground faults and said he didn't find one. Since my system had a hard start assist on it he replaced that. But when activated the breaker still tripped. That was about as far as he went. He put the existing parts back on and said it was the compressor. I believe mainly what he was trying to do was to get me to invest in a new system. Gave me some outlandish quotes. Wanted almost $6,000 dollars to replace the compressor. The difference between just the compressor and a total outside unit was only $550. He did ask how old the system was and when I told him 9 years he failed to mention that it might still be under warranty, which it is. I am having someone else come out and get another look at it. And another estimate at repair.
(View Less)

By Smith, E. on 07/06/19
Service was good. Technician was very professional and explained everything very well, but he was extremely pushy when it came to selling a new system, it got so bad that I just wanted him out. Constructive criticism- dial it back a little when customers say no. No...
(View More)
Service was good. Technician was very professional and explained everything very well, but he was extremely pushy when it came to selling a new system, it got so bad that I just wanted him out. Constructive criticism- dial it back a little when customers say no. Not everyone responds to high pressure tactics. It is not likely I will be using John Moore in future for this reason.
(View Less)

By Faerman, G. on 06/08/19
Knowledgeable, courteous, considerate, professional.

By Nooruddin r. on 01/24/18
Jaime centeno is friendly and hard working man he did a great job

By Donna B. on 01/21/18
John Moore Services was called out to my house to do annual furnace inspection on a unit installed and previously maintained by one of their competitors. The friendly and professional customer service provided by Jaime not only affirmed my new choice of AC and furn...
(View More)
John Moore Services was called out to my house to do annual furnace inspection on a unit installed and previously maintained by one of their competitors. The friendly and professional customer service provided by Jaime not only affirmed my new choice of AC and furnace technicians, but it was refreshing to be treated with respect and professionalism. Thank you, Jaime, for being polite and helpful!
(View Less)

By margaret p. on 01/19/18
Great service !

By Rock O. on 01/19/18
Quick, courteous and professional

By Edward W. on 01/17/18
Measured diagnosis, professional repair and fair pricing. Technician reported promptly even though I was a same day caller.

By Nicholas B. on 01/12/18
Jamie was on time.Very knowledgable.Patiently explain what was the problem. Thank you! John Moore!

By Bell, S. on 12/23/17
Jaime Centeno with john Moore was great! He worked with me to solve my AC problems, he is very professional, curtious, and he came up with a quick resolution to get my AC up and running. I will definitely request him in the future when the need arises. Thanks Jaime!!

By Randy D. on 12/11/17
Jaime C had excellent people skills, perform the service i requested in a time manner and very diligent in his troubleshooting and repairs. I'm a retired electrician myself and he's ALMOST as good as me! :) Good Job!!!

By Whiting, S. on 12/08/17
The technician was very polite and helped with my situation. All the air vents were adjusted and now I am getting more heat in the two other bedrooms and bathroom and less in my room. He explained everything he did and did not leave until I was satisfied.

By Richard P C. on 08/31/17
Fast service good work. My Tech Jaime got my A/C going as quickly as possible. He sat down with us and gave me an estimate for future work that needs to be done and spent plenty of time explaining our options for future work that will be needed.

By Ruth R. on 08/18/17
Loved the experience! The technician was very professional listened to my concerns and helped in connecting me with the in house financing. The technician was patient and was very respectful in taking off his shoes in the home. I highly recommend John Moore and the...
(View More)
Loved the experience! The technician was very professional listened to my concerns and helped in connecting me with the in house financing. The technician was patient and was very respectful in taking off his shoes in the home. I highly recommend John Moore and the technician. Customer service is excellent.
(View Less)

By Chonya D. on 08/08/17
I am very appreciative of the kindness and professionalism of Jaime Centeno HVAC Technician..... He knew exactly what to fix to get my AC up and running again. I highly recommend this professional.

By N. P. on 08/04/17
Jaime Centeno, the technician, was the 2nd technician to come and diagnose the problem with the A/C. He found the problem late in the day and had to get the part the next day. He came first thing in the morning the next day and fixed the problem. He is very profess...
(View More)
Jaime Centeno, the technician, was the 2nd technician to come and diagnose the problem with the A/C. He found the problem late in the day and had to get the part the next day. He came first thing in the morning the next day and fixed the problem. He is very professional, courteous and explains the problem and solution very well. Will definitely ask for him when the next issue arises.
(View Less)

By Jaison on 08/03/17
Great job today.
No affiliation exists between ReviewBuzz and any of the review site organizations or systems listed on this page.