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By Randle, D. on 08/10/19
Very knowledgeable

By Howden, T. on 08/09/19
Did a thorough job figuring out a solution to my problem, and explained it to me clearly.

By Rachel S. on 08/08/19
Thank you John Moore for asking me to review because I wasn't going to! Daye from customer service was great, Sky, the technician arrived quickly and was friendly. The prices are absolutely, unequivocally outrageous. $250/lb of freon, $399.99 for a capacitor, $7000...
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Thank you John Moore for asking me to review because I wasn't going to! Daye from customer service was great, Sky, the technician arrived quickly and was friendly. The prices are absolutely, unequivocally outrageous. $250/lb of freon, $399.99 for a capacitor, $7000 for a compressor, $11,000-$15,000 for a 3.5 ton unit. Save yourself some time and money and call someone else. I used a local company and got my freon recharged, it needed less than what John Moore told me I needed it was 1/2 the price.
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By Joann W. on 08/08/19
I had a problem with my A/C UNIT, I called John Moore Services that morning (08/08/19)and they set an appointment for me within a few hours that I called. The Tech named Kiel diagnosis the problem and got the appropriate parts. He checked the unit and now it is ...
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I had a problem with my A/C UNIT, I called John Moore Services that morning (08/08/19)and they set an appointment for me within a few hours that I called. The Tech named Kiel diagnosis the problem and got the appropriate parts. He checked the unit and now it is cooling properly. THANKS FOR THE GREAT SERVICE that was provided so quickly during these very hot temperatures. Joann Williams
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By Joann W. on 08/08/19
I had a problem with my A/C UNIT, I called John Moore Services that morning (08/08/19)and they set an appointment for me within a few hours that I called. The Tech named Kiel diagnosis the problem and got the appropriate parts. He checked the unit and now it is ...
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I had a problem with my A/C UNIT, I called John Moore Services that morning (08/08/19)and they set an appointment for me within a few hours that I called. The Tech named Kiel diagnosis the problem and got the appropriate parts. He checked the unit and now it is cooling properly. THANKS FOR THE GREAT SERVICE that was provided so quickly during these very hot temperatures. Joann Williams
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By McGowen, R. on 08/08/19
Great experience. Service Tech, Don, awesome, knowledgeable, very professional and friendly. Covered his shoes as he entered and provided us with a clear assessment of what was needed. The initial service request was completed.

By Paul P. on 08/08/19
First let me say, the technician and the install crew were super professional and polite. I have no issues with the employees who performed the work. However, I do take issue with the way I was charged. Initially the technician came out and said the unit was low on...
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First let me say, the technician and the install crew were super professional and polite. I have no issues with the employees who performed the work. However, I do take issue with the way I was charged. Initially the technician came out and said the unit was low on Freon. This unit is a fairly new unit that was installed by John Moore. The technician said it is possible the initial install team did not put enough refrigerant in. I was charged approximately $500.00 for something that should have possibly been done the right time. The refrigerant did not fix the issue and the same technician came back out. Now I am told my condenser coil is bad and needs replaced. I am guessing this was what was probably wrong to begin with. Two days later the install team arrives and has apparently fixed the issue. I had to pay for refrigerant again that should of probably not been put in to begin with. So another 2300.00 and my unit is fixed. I forgot to mention this unit is under warranty and John Moore is the only company that has touched it. The employees have been great but the customer service of John Moore is lacking in my opinion.
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By Yvette W. on 08/08/19
John Moore will forever be the place I call when I have problems. Gerardo Garcia was our tech and he was very professional. The best part is that our error was something that was easily fixed on our end and he was upfront about it and didn't try to nickel and dim...
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John Moore will forever be the place I call when I have problems. Gerardo Garcia was our tech and he was very professional. The best part is that our error was something that was easily fixed on our end and he was upfront about it and didn't try to nickel and dime us. This is a company I can truly trust for great service!
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By Young, R. on 08/08/19
Recent hvac repair service was performed very quickly and i was back up and running Technicians were efficient and explained issues in a professional manner Thanks JohnMoore for your support

By Sammie M. on 08/07/19
Verygood

By Butler, G. on 08/07/19
Eric and LaRon were very professional, knowledgeable of the task needed, and very friendly technicians. They worked very hard and did an awesome job taking care of our needs. In addition, they did a great job keeping us informed of what was needed to correct the ...
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Eric and LaRon were very professional, knowledgeable of the task needed, and very friendly technicians. They worked very hard and did an awesome job taking care of our needs. In addition, they did a great job keeping us informed of what was needed to correct the problem. John Moore, thank you for the execellent team of employees working for you!
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By Sandra M. on 08/07/19
My air conditioning unit was leaking in between the bathroom and master bedroom walls. The carpet & padding in the bedroom was soaked. I called John Moore, and they came out right away. All the service men have been courteous, professional & informative, especially...
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My air conditioning unit was leaking in between the bathroom and master bedroom walls. The carpet & padding in the bedroom was soaked. I called John Moore, and they came out right away. All the service men have been courteous, professional & informative, especially Willie G.. They have explained every step of the cleanup and repair process. This was the first major problem that I had to deal with as a homeowner, but John Moore and my insurance company, Amica, have been fantastic at every step.
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By Alexses F. on 08/07/19
While the repair was costly, I know plumbing always is and having been without water for almost 2 days, I appreciated the convenience of John Moore and was willing to pay to get it done quickly and correctly. Russell was on-time, friendly and helpful. He did not pr...
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While the repair was costly, I know plumbing always is and having been without water for almost 2 days, I appreciated the convenience of John Moore and was willing to pay to get it done quickly and correctly. Russell was on-time, friendly and helpful. He did not pressure me and completed the job in a timely manner.
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By Smith-Ford, S. on 08/07/19
I called John Moore on Wednesday and they had someone out within hours! Abel was efficient, polite and very professional! Great customer service! Will always use them

By Palmer, B. on 08/07/19
No Comment

By Hartman, L. on 08/07/19
I chose John Moore because the stand behind their work very pleased with their work very hard working people that work for John Moore

By Andrew A. on 08/07/19
No Comment

By Wanda M. on 08/06/19
Excellent service, timely arrival, knowledgeable service people.

By Leedy, H. on 08/06/19
John Moore's team member Charles was awesome. So helpful, described the issue and gave the possible solutions. He was also patient and knowledgeable in response to my questions.

By Chris J. on 08/06/19
HVAC review If I could rate John Moore a 0 star I would. This company cannot be trusted and does not look out for their potential customers. I had an issue with my HVAC system, specifically the fan in my furnace stopped functioning, and I called out John Moore on ...
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HVAC review If I could rate John Moore a 0 star I would. This company cannot be trusted and does not look out for their potential customers. I had an issue with my HVAC system, specifically the fan in my furnace stopped functioning, and I called out John Moore on a Sunday. Their appointment setup process and interface is the only thing that I can compliment. The tech arrived and from the start focused on how much he could sell to me rather than fixing my immediate problem. He went to the attic and investigated the issue and came down and indicated the fan was not functioning (I already knew this) and would not offer any specifics. He immediately indicated that this would be a significant cost and started measuring the opening of my attic access. He then wanted to check my outdoor unit and said it was "old" and should be replaced. I had zero issues with this piece of equipment. The tech then went to his truck to prepare the quote. Upon his return he said the entire fan assembly needed replacement, as well as a few other items, totaling $5k. He then presented other "options" and quoted a full furnace replacement at $6k (which is why he was measuring the attic access!) and an entire system replacement at $17k. My house is 1100 sqft so these quotes are ridiculous. This company tries to prey on customers who are desperate and approach each engagement trying to determine how to sell a new system to each potential customer. The tech offered very little explanation when I asked questions about the reason the quote included a full replacement or how the cost of an entirely new system is so similar in cost. I knew right away when the quote was presented that I needed to get another opinion. I called out a local tech when they were available the next day and they thoroughly investigated the problem, troubleshot the issue, and determined that there was only a faulty capacitor in the fan. The total cost of the repair was $135. The fix took 5 mins and my system was back up and running without issue. John Moore wanted over $5k to fix my issue. DO NOT TRUST this company! Stick with your local HVAC companies and keep money local!
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Derick M
Rating:
(83 total reviews)
Darrell K
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(82 total reviews)
Roman G
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(82 total reviews)
Joshua D
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(79 total reviews)
Troy W
Rating:
(78 total reviews)
Kiel M
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(78 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period John Moore Services has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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