Clint was very kind and respectful , no complaints on him what so ever. Its the pricing I had a problem with. Yes , I agreed to the price with no pressure as I needed it fixed. and I knew no one so I went through the yellow pages and saw your scripture which I like. I believe that your prices are way too high. I will not call your company again. No reflection on Clint at all. He was good and did the job very well.
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They fixed my problem. Sean was very cordial and professional. The company itself told me he would be here between 10-2. It was after 5 before he came. That was ok, but it would have been nice if they had called and kept me up to date on the expected time of arrival. I called twice to try to get updated info and office staff did not have a clue. Finally late in the afternoon Sean called me and old me when to expect him. My issue was with office staff. Sean did a good job. Also, in the future I will need two new installations of commodes. Sean said it would be a total of $375. Lowe’s charges $99 a toilet and they take old ones away..
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Sean arrived to my house and stated that James had said that he quoted me a price but the price told Sean was higher than what he told me,at that point he went outside and called James and he said that he that since he wasn't present during the conversation that he had to go by the price that James told him.. I wasn't going to argue so I let him complete the job. I was always told that the customer was always right but I guess that's a lie,with that being said I will not be using this company again.. They're too expensive.
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Matt was very courteous, polite, knowledgeable, efficient, and thorough. He provided quick diagnostic information and followed with options for fixing the problem. He gave estimated costs for each option given. His follow through was execelent and the plumbing problem was returned to normal quickly.
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My overall score applies to the company not Matt Smith. I could whole heartedly recommend Matt to any and everyone at a 10 level. He is experienced, competent, courteous and an excellent plumber. He first assessed the situation before offering a diagnosis. He clearly explained the possibilities offering a recommended approach for a solution. He nailed it! Because of the expense, I decided to forego the leak detection portion and trusted both mine and Matt's feelings of where the most likely location. Fortunately all went well and Matt was able to repair the pipe immediately. He tran tests and went out of his way to clean up in addition to a follow up to ensure I was satisfied. The service provided by Matt should be the gold standard for all in this field.
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