They fixed my problem. Sean was very cordial and professional. The company itself told me he would be here between 10-2. It was after 5 before he came. That was ok, but it would have been nice if they had called and kept me up to date on the expected time of arrival. I called twice to try to get updated info and office staff did not have a clue. Finally late in the afternoon Sean called me and old me when to expect him. My issue was with office staff. Sean did a good job. Also, in the future I will need two new installations of commodes. Sean said it would be a total of $375. Lowe’s charges $99 a toilet and they take old ones away..
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Sean arrived to my house and stated that James had said that he quoted me a price but the price told Sean was higher than what he told me,at that point he went outside and called James and he said that he that since he wasn't present during the conversation that he had to go by the price that James told him.. I wasn't going to argue so I let him complete the job. I was always told that the customer was always right but I guess that's a lie,with that being said I will not be using this company again.. They're too expensive.
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Matt was very courteous, polite, knowledgeable, efficient, and thorough. He provided quick diagnostic information and followed with options for fixing the problem. He gave estimated costs for each option given. His follow through was execelent and the plumbing problem was returned to normal quickly.
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My overall score applies to the company not Matt Smith. I could whole heartedly recommend Matt to any and everyone at a 10 level. He is experienced, competent, courteous and an excellent plumber. He first assessed the situation before offering a diagnosis. He clearly explained the possibilities offering a recommended approach for a solution. He nailed it! Because of the expense, I decided to forego the leak detection portion and trusted both mine and Matt's feelings of where the most likely location. Fortunately all went well and Matt was able to repair the pipe immediately. He tran tests and went out of his way to clean up in addition to a follow up to ensure I was satisfied. The service provided by Matt should be the gold standard for all in this field.
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Clint with JC Plumbing was one of the most professional and skilled tradesmen i have EVER encountered I my life as a home owner for 40 years. He explained what was needed and why, showed up on time with a great can do attitude and was really nice to deal with. Kudos JC plumbing and thanks for sending Clint to do the job today.
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James did an excellent job of listening to what I thought I wanted to do with 4 separate faucet and drain repairs. He offered options and helped me confirm the preferred solution for each. Then he set out to complete the work in a very professional manner. Before wrapping up, he inspected each installation for leaks spending whatever time necessary to confirm a water tight job and still finished everything in just the amount of time that he had estimated. James is the kind of man I would want to solve my next plumbing need and I'm sure anyone would appreciate his attention to quality and customer satisfaction.
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