I don't recall who I spoke with in service repair, yet she was great. Gave options and explain OT cost if I went with same day. It's too hot and I went with that option. Steve arrived about 4:15, diagnosed the problem quickly. Made the repair quickly and stuck around to ensure the AC unit was cooling again. He outlined the time frame of how long the unit would run. First removing the humidity and then I would start noticing a temperature decline. He checked my filters and they need to be replaced. However, mine is an odd size and although I thought I had some, I didn't. He was willing to change them out if I did, because it isn't one that is stocked. After having a medical procedure yesterday, I was thankful that my home had cooled down and was comfortable by bedtime. Thanks, Steve - Great Job!
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Mark Patrick, Henson Robinson Company Manager, provided excellent personal service to help us choose the Carrier System that met our personal needs. We chose the Carrier Infinity Series and we are extremely pleased with the heating and air system. Mark and his team installed new duct work, furnace and air unit. The system is quiet and has saved us money in our monthly bills. I am extremely pleased with the Infinity Touch thermostat. I simply set the temperature parameters and the system keeps my house comfortable without having to adjust the heat or air conditioning. I highly recommend the product, sales team and installers. Extremely pleased we chose Carrier!
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very professional, careful with tracking shoes etc. Friendly and explains well as he does the maintenance . Makes customer understand the parts and their role. Helps with ideas for preventive care. Very neat with his work. Next visit to install a thermostat was also very thorough with the wires and their role. Explained the program functions very well. Love to have him back with full confidence.
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One of the great things about Henson Robinson is that they always send the same tech to my house for the semi-annual maintenance. I get someone who knows my system and remembers everything about it. Steve Nelson is always polite, listens to my concerns, has a smile, knows his stuff, and is efficient. Thanks you Steve.
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Mark Patrick was very helpful in showing me the options for my HVAC replacement. He also was able to explain the system in a manner that a non-techie person could understand. Brett B and Nick N installed the new system and they were efficient, timely, and hard-working. I appreciated that they used shoe covers, floor covers and cleaned the work area when done. It sure was great to have my AC back!!! Good job!
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Steve N did my preventive maintenance for my air conditioner and did a great job. He checked the air conditioner charging system, blew out the drainage hose and checked the compressor and control system. He answered all my questions and did not leave a mess to clean up. Very professional in his job and very cordial to me.
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